Having a subscription for my dog's food makes sense, although getting the frequency correct has been a challenge since my dog was spayed and gained weight! The food is good and has been enjoyed by m... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Online chat with Abigail very professional I needed to sort out delivery dates for my subscription and decided to use the online chat, and great as was a real person and not AI My message was re... Mehr ansehen
I have finally found a food that suits my 4 month old pup. All processed food was causing a problem with his gut in the end. I did some research and decided to try Natures Menu after a recommendatio... Mehr ansehen
Unternehmen hat geantwortet
1st delivery was dumped at our gate hours after it should have arrived and had defrosted. 2nd delivery arrived hours after expected and had defrosted. Numerous calls to Natures Menu produced promises... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Nature’s Menu, we’re passionate about providing top-quality, natural pet food, backed by over 40 years of experience in raw feeding. Our products are made from 100% natural ingredients, including real meat, fruits, and vegetables, ensuring your pets get balanced and nutritious meals. We offer a wide range of raw and wet food options suitable for both dogs and cats. Pet owners often praise the benefits they see in their pets, such as shinier coats, improved digestion, and better overall health. Our flexible subscription service makes feeding your pet convenient and cost-effective, with fast and reliable home delivery options. We're committed to helping you provide the very best for your pets.
Kontaktinformationen
Natures Menu, Falcon Road, Snetterton,, NR16 2FB, Norfolk, Vereinigtes Königreich
- 0800 018 3770
- info@naturesmenu.co.uk
- www.naturesmenu.co.uk
4,2
Gut
6811 Bewertungen
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Das haben sich andere Leute angesehen
1st delivery was dumped at our gate…
1st delivery was dumped at our gate hours after it should have arrived and had defrosted. 2nd delivery arrived hours after expected and had defrosted. Numerous calls to Natures Menu produced promises to phone back which never happened. They just reimbursed and washed their hands of us. Not impressed. I have been a loyal customer for over 10 years but I guess that doesn’t count.
5. September 2026
Antwort von Natures Menu
We regret to hear about the incredibly frustrating experience you've had with your recent deliveries and the lack of follow-up from our team. We understand how disappointing it must be to receive defrosted orders, especially after being a loyal customer for so long. We are reviewing our processes to prevent such issues and improve our customer service.
Natures Menu
Just good service
5. September 2026
Antwort von Natures Menu
Thank you for your great feedback regarding the service!
Antwort von Natures Menu
We're so happy to hear you're pleased with our company and products! We truly appreciate your positive feedback.
Natures Menu
Prompt help via the online Chat assistance
Having signed up for a subscription at a dog event at the weekend I wasn't able to log in to my account.
I explained the situation on the chat within the company website and an employee called Talya was extremely helpful and discovered that when my account had been set up at the event, the person creating the account had spelt my name wrong and hence I couldn't log in and nor could I get a password reset because it didn't recognize my correct email address.
Tanya immediately updated my email address and the issue was sorted within a couple of minutes of me making my initial contact on the chat.
Many thanks for the efficient prompt assistance.!
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Natures Menu
We are so pleased to hear that our team was able to resolve your login issue quickly and efficiently. We appreciate you bringing this to our attention and are glad that the situation was sorted out promptly. Thank you for your kind words and for sharing your positive experience with us.
Natures Menu
Good prices on the subscriptions
With the subscription, the raw food is much better value than buying it in the pet store.
Their customer service agents are really friendly and helpful; I accidentally started 2 subscriptions for my dog when I first signed up and ended up getting 8 bags of the raw nuggets twice in one week; they were really understanding of how I’d made the mistake and they let me keep the food but refunded me for the second subscription.
Today I spoke to Talya who was really helpful and put a credit on my account for a bag I received where some of the nuggets had started to defrost and I wasn’t happy to use the rest of the bag, although I’m sure my dog would have been willing to risk it 😝
I used to order from another company that delivered the frozen food in a polystyrene box that stopped the food from defrosting. I do think they need to rethink their packaging, especially as it seems to be the only complaint people occasionally have with them. I’m really happy with the company and how good the customer support is.
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Natures Menu
We are so happy to hear that you find our raw food subscription to be a great value! We truly appreciate your kind words about our customer service team and how helpful they were with your subscription query and the defrosted nuggets. It's wonderful to know that our team members like Talya are providing excellent support. We also appreciate your valuable feedback regarding our packaging. We are always looking for ways to improve our delivery methods to ensure our food arrives in perfect condition. Thank you for being such a valued customer!
Natures Menu
Customers service
First of all, my young puppy boxer loves the raw food, she cant get enough of it. ( that always helps )
she is 5 months.....
But most of all, I had to make an enquire regarding my delivery, once a rang the number on the website, I was blown away with the personal customer service, I received. Very helpful.
Hats off to you guys, as this is a rear feeling in this current climate, as your always talking to AI or a machine.
Keep up the good work.
8. September 2026
Antwort von Natures Menu
We're so happy to hear your puppy boxer is enjoying our raw food! It's wonderful to know she can't get enough of it. We truly appreciate your kind words about our customer service team. We always strive to provide a personal and helpful experience, and it means a lot to us that we exceeded your expectations. Thank you for your fantastic feedback and for recognising our efforts!
Natures Menu
I canceled well before the notice…
I canceled well before the notice period and I was still charged and it still arrived now I have too much in stock
13. September 2026
Antwort von Natures Menu
We appreciate you bringing this to our attention. We are actively investigating why your cancellation wasn't processed as expected. Thank you for your feedback!
Natures Menu
Antwort von Natures Menu
Thank you for your great feedback regarding our service!
Natures Menu
The raw food is great
The raw food is great, my puppy loves it.
Delivery service is awful. DHL. Orders are meant to be delivered before 12. They take a picture saying delivered so they meet their deadline but don’t deliver it until around 4pm. Meat is completely thawed and which means it’s a complete waste of money when you buy in bulk.
They really need to change to a better delivery company.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Natures Menu
We're so glad to hear your puppy loves our raw food! We regret to hear about the issues you've experienced with our delivery service. We understand your frustration regarding the thawed meat and the impact this has on your bulk orders. We are actively looking into our delivery partners to ensure our products arrive in perfect condition.
Natures Menu
Great company. Glad we found you. & Daisy loves her dinners
The food arrived on time & was very well packed lots of packing. & ice bags
12. September 2026
Antwort von Natures Menu
We're so glad to hear your food arrived promptly and was well-packaged. We appreciate your positive feedback!
Natures Menu
Efficient staff and great dog food for…
Efficient staff and great dog food for my french bulldog
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Natures Menu
We're so happy to hear you found our staff efficient and that your French Bulldog loves our dog food! Thank you for your wonderful feedback.
Natures Menu
Good quality food for dogs
The company emails before an order is sent,with the option of delaying a week if necessary.
My dogs love the white fish ,( no longer turn up noses and only eat when they are really hungry).
They are waiting by bowls each morning,for me to feed them ,and eat straight away.
12. September 2026
Antwort von Natures Menu
We're so pleased to hear that your dogs are enjoying the white fish so much and are eagerly awaiting their meals each morning! It's also great to know that you appreciate the email notification system.
Natures Menu
Fantastic food which my dog loves
Fantastic food which my dog loves, easy to keep in the freezer and thaw each day
4. September 2026
Antwort von Natures Menu
We're so happy to hear your dog loves our food and that it's so easy for you to store and prepare each day! Thank you for your wonderful feedback.
Natures Menu
Always great food and delivered on time.
11. September 2026
Antwort von Natures Menu
We're so happy to hear that you consistently enjoy our food and that our deliveries are always on time. Thank you for your wonderful feedback!
Natures Menu
Always good
3. September 2026
Antwort von Natures Menu
Thank you for your great feedback and continued support!
Natures Menu
Antwort von Natures Menu
We're so happy to hear that you enjoyed the great food, found the ordering and delivery easy, and experienced excellent service! Thank you for your wonderful feedback.
Natures Menu
I have been using their home delivery…
I have been using their home delivery and subscription service for a few years and have always found it very efficient. Any queries I have had have been dealt with to my satisfaction
27. August 2026
Antwort von Natures Menu
We're so pleased to hear you've found our home delivery and subscription service to be very efficient over the past few years! It's wonderful that any queries you've had have been dealt with to your satisfaction. Thank you for your continued support!
Natures Menu
Excellent service
Excellent response to my phone call on Friday after reporting that nine tins were damaged on arrival. Three were completely open. Without hesitation I was offered another box. A whole box arrived today Monday, intact.
21. September 2026
Antwort von Natures Menu
We're so glad we could quickly resolve the issue with the damaged tins and ensure a full, intact replacement box arrived promptly. We appreciate you letting us know and thank you for great feedback!
Natures Menu
As usual a product that our dogs like…
As usual a product that our dogs like and enjoy and that is good for them
11. September 2026
Antwort von Natures Menu
We're so happy to hear that your dogs like and enjoy our product, and that it's good for them! Thank you for your wonderful feedback.
Natures Menu
Antwort von Natures Menu
We're so happy to hear that your daughter's dog loves our food! Thank you for your wonderful feedback.
Natures Menu
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