Having a subscription for my dog's food makes sense, although getting the frequency correct has been a challenge since my dog was spayed and gained weight! The food is good and has been enjoyed by m... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Online chat with Abigail very professional I needed to sort out delivery dates for my subscription and decided to use the online chat, and great as was a real person and not AI My message was re... Mehr ansehen
1st delivery was dumped at our gate hours after it should have arrived and had defrosted. 2nd delivery arrived hours after expected and had defrosted. Numerous calls to Natures Menu produced promises... Mehr ansehen
Unternehmen hat geantwortet
I have finally found a food that suits my 4 month old pup. All processed food was causing a problem with his gut in the end. I did some research and decided to try Natures Menu after a recommendatio... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Nature’s Menu, we’re passionate about providing top-quality, natural pet food, backed by over 40 years of experience in raw feeding. Our products are made from 100% natural ingredients, including real meat, fruits, and vegetables, ensuring your pets get balanced and nutritious meals. We offer a wide range of raw and wet food options suitable for both dogs and cats. Pet owners often praise the benefits they see in their pets, such as shinier coats, improved digestion, and better overall health. Our flexible subscription service makes feeding your pet convenient and cost-effective, with fast and reliable home delivery options. We're committed to helping you provide the very best for your pets.
Kontaktinformationen
Natures Menu, Falcon Road, Snetterton,, NR16 2FB, Norfolk, Vereinigtes Königreich
- 0800 018 3770
- info@naturesmenu.co.uk
- www.naturesmenu.co.uk
4,2
Gut
6810 Bewertungen
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Das haben sich andere Leute angesehen
Excellent value and customer service…
Excellent value and customer service always so helpful to make sure you’re happy, great delivery aswell
17. September 2026
Antwort von Natures Menu
We're so happy to hear you find our products to be excellent value and that our customer service team is always helpful in ensuring your satisfaction. It's also great to know you appreciate our delivery service!
Natures Menu
I've used nature's menu for a long time…
I've used nature's menu for a long time now, probably around 20 years. It's what I've raised my puppies on, and kept my adult dogs on. I'm not sure whether the recipe has changed recently as the dogs aren't eating it the way they once did. I recently got a puppy, who came eating a raw brand, and have switched her to NM (from breeders previous brand)
9. September 2026
Antwort von Natures Menu
We truly appreciate your long-standing loyalty to our brand, spanning two decades. We understand your concern about your dogs' recent change in eating habits and the transition for your new puppy. We haven't altered our core recipes but we are always reviewing our ingredients and processes to ensure the highest quality. We value your feedback as it helps us maintain our standards.
Natures Menu
A selection of treats that the dogs…
A selection of treats that the dogs love. Great to see good quality ingredients too. Handy variety of pack sizes.
12. September 2026
Antwort von Natures Menu
We're so pleased to hear that your dogs love our selection of treats! It's wonderful that you appreciate the quality ingredients and the variety of pack sizes we offer.
Natures Menu
The dog treats are great and loved by…
The dog treats are great and loved by every dog I come across - even those whose owners tell me their dog won't take a treat. And the delivery is always rapid and the packaging excellent.
16. September 2026
Antwort von Natures Menu
We are so delighted to hear that our dog treats are such a hit, even with the pickiest eaters! It's wonderful to know that our rapid delivery and excellent packaging are also appreciated. Thank you for your kind words!
Natures Menu
Dogs enjoy product and it’s all natural…
Dogs enjoy product and it’s all natural
Delivered on time too
16. September 2026
Antwort von Natures Menu
We're so happy to hear that your dogs enjoy our all-natural product and that it was delivered on time! Thank you for your wonderful feedback.
Natures Menu
DHL delivery
DHL - dumped two deliveries on doorstep unannounced - (having been cancelled due to arriving at delivery depot at between 2-4am) one at 10pm - both defrosted - have cancelled subscription
16. September 2026
Antwort von Natures Menu
We are concerned to hear about the issues with your deliveries and the condition of your items. We are reviewing our delivery process with DHL to prevent such occurrences happening again in the future.
Natures Menu
Consistently good
16. September 2026
Antwort von Natures Menu
Thank you for your great feedback regarding our consistency!
Natures Menu
great product arrived on time
15. September 2026
Antwort von Natures Menu
We're so happy to hear you're pleased with our product and that it arrived on time! We truly appreciate your positive feedback.
Natures Menu
Antwort von Natures Menu
We're so happy to hear you had such a positive experience with our product and service! Thank you for sharing your feedback.
Natures Menu
Long time customer my dogs love natures…
Long time customer my dogs love natures menu and any issues I may experience are always dealt with quickly can’t fault the staff all lovely from customer services to the Delivery drivers 😊
3. September 2026
Antwort von Natures Menu
We're so happy to hear that you and your dogs are long-time customers and that you appreciate our staff's helpfulness. It's wonderful to know we've consistently met your expectations!
Natures Menu
MY only issue with this company is that…
MY only issue with this company is that they use DHL for deliveries. They do not have temperature controlled vans and if the food is delivered late it arrives part defrosted.
30. August 2026
Antwort von Natures Menu
We appreciate your feedback regarding our delivery service. We understand your concern about the food arriving partially defrosted due to the delivery method. Your feedback is crucial to us improving our courier standards and processes.
Natures Menu
Delivered on time
Delivered on time, thanks to delivery updates and my dogs absolutely thrive on this food.
6. September 2026
Antwort von Natures Menu
We're so pleased to hear that your deliveries arrive on time thanks to our updates, and it's wonderful to know your dogs are thriving on our products! Thank you for your feedback.
Natures Menu
Unfortunately once again the food was…
Unfortunately once again the food was defrosted,
14. September 2026
Antwort von Natures Menu
We regret to hear that your food was defrosted again. We are actively investigating this issue to prevent it from happening in the future.
Natures Menu
Antwort von Natures Menu
Thank you for your wonderful feedback! We are delighted to hear that your delivery met your expectations perfectly. We appreciate you sharing your positive experience with us.
Natures Menu
Antwort von Natures Menu
We're so glad to hear your ordering process was easy and delivery arrived promptly. We appreciate your positive feedback!
Natures Menu
A nice customer service lady called Tayla
I had a problem with a delivery not turning up, which was a pain, but I spoke to a very nice lady called Tayla, who found this issue, sorted it and made sure that I got my delivery asap. She was very courteous and efficient. Thanks Tayla x
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Natures Menu
We regret to hear about the initial delivery problem, but we're delighted that our team member was able to resolve it quickly and efficiently for you. We appreciate your kind words.
Natures Menu
8x multipacks of wet food missing last…
8x multipacks of wet food missing last week. And 2nd delivery still not right
22. September 2026
Antwort von Natures Menu
We regret to hear about the missing wet food and the issues with your second delivery. We are actively looking into what went wrong to prevent this from happening again.
Natures Menu
Cancelled subscription
I subscribed at Dogfest on the Sunday and set up my first delivery for Tuesday, completely forgetting I was going to be away. I tried to change it when I got home on Sunday but heard nothing back until Tuesday saying it was too late to change. So it just got delivered and has been left in an out house that isn’t secure and leaks. No idea whether it will be there when I get home next week or not. So I’ve cancelled the subscription because I hate things like that! When there’s nothing you can do to stop a delivery going out.
13. September 2026
Antwort von Natures Menu
We regret to hear about the frustrating experience you had with your first delivery. We understand how disappointing it is when a delivery doesn't go as planned, especially when you're away and concerned about the security of your order. We regret that we weren't able to accommodate your change request in time, leading to this inconvenience. Your feedback is important to us as we continuously strive to improve our services.
Natures Menu
I had to adjust my order
I had to adjust my order, due to losing one of our dogs. It was very quickly done with no problem.
5. September 2026
Antwort von Natures Menu
We are truly sorry to hear about your loss. We appreciate you sharing your experience and are glad we could assist you during a difficult time.
Natures Menu
1st delivery was dumped at our gate…
1st delivery was dumped at our gate hours after it should have arrived and had defrosted. 2nd delivery arrived hours after expected and had defrosted. Numerous calls to Natures Menu produced promises to phone back which never happened. They just reimbursed and washed their hands of us. Not impressed. I have been a loyal customer for over 10 years but I guess that doesn’t count.
5. September 2026
Antwort von Natures Menu
We regret to hear about the incredibly frustrating experience you've had with your recent deliveries and the lack of follow-up from our team. We understand how disappointing it must be to receive defrosted orders, especially after being a loyal customer for so long. We are reviewing our processes to prevent such issues and improve our customer service.
Natures Menu
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