My Morphy Richards Compact Soup Maker was a delight, until it came to cleaning. Looking in the enclosed user manual it directed me to page 15 "A Dream to Clean". It certainly isn't! It has no dedicate... Mehr ansehen
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I created an order, signing up for emails (as I thought), only to find I'd mistakenly created a repeat subscription! My request for assistance to cancel it was dealt with within an hour, very politel... Mehr ansehen
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The matching 'Clay' 4x slice toaster, microwave & kettle are the first matching kitchen appliances I have ever had. Not bad for an old lady of 72! However,they were soooooo worth waiting for. I... Mehr ansehen
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Had a really good experience when my new-ish toaster started tripping my electrics. As we usually just toast crumpets, and it was therefore relatively crumb-free, it was a mystery. Jack helped with so... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
When Morphy met Richards. In 1936 Donal Morphy met Charles Richards. Engineer met salesman. Technology met human. Function met form. And with that, they set out to make our lives easier and our homes happier. Morphy and Richards have always represented the best of British design and that particularly British tradition of bringing different worlds and ideas together. Reliability and refinement, craftsmanship and quirk; that's the legacy we're continuing today - building pioneering products that simply make things better. Sustainability isn't a new engineering problem. Just create things that people need - make it once and make it last. Because when things are made properly, you need fewer repairs and fewer replacements. We're bringing sustainable innovation to everyone. From irons, kettles, toasters and coffee makers to vacuum cleaners, irons, steamers, breadmakers and slow cookers Morphy Richards constantly aim to provide products that make everyday tasks easier.
Kontaktinformationen
, , , Vereinigtes Königreich
- hello@morphyrichards.co.uk
- www.morphyrichards.com
4,3
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3805 Bewertungen
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Faultless customer service
Having ordered from Morphy Richards in the past I knew I was in safe hands.
I did have a little difficulty with putting my discount code through on this occasion but I emailed immediately and had a reply by the end of the same afternoon with an apology and a reassurance that I would be credited for the amount. I was told to expect to wait a few days for the credit to show but again was pleasantly surprised to see it refunded the same day.
Absolutely faultless customer service.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your fantastic 5-star review 😀. We're delighted our team was able to resolve the issue with your discount so quickly and get the refund back to you sooner than expected. It's lovely to hear you've chosen Morphy Richards again, and we really appreciate your continued support. Thanks again for choosing Morphy Richards 😊.
Had a toaster that initially performed…
Had a toaster that initially performed well but developed an issue where it didn’t stay down. After a bit of communication back & forth with customer service they agreed to send a replacement which arrived a day later. Good service
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your 5-star review 😀. We're sorry your toaster developed an issue, but we're delighted our team could get everything resolved and a replacement out to you so quickly. We really appreciate your kind feedback. Thank you for choosing Morphy Richards 😊.
Troubleshooting Help
I had to contact customer services with a view to initially returning a product that I believed had stopped working. They suggested a course of action that, when followed, resolved the issue.
20. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your review 😀. We're pleased our team was able to help troubleshoot the issue and get your product working again, saving you the inconvenience of an unnecessary return. We really appreciate your feedback and hope you continue to enjoy your product. Thank you for choosing Morphy Richards 😊.
Microwave oven.
I've always believed in you get what you pay for. There are always exceptions though and my latest exception is a Morphy Richards microwave. My last one (Sharp) packed in after 25 years! As I only use the microwave to reheat foods, I didn't want a "all bells and whistles" replacement, just a basic one. Argos reviews were all good and I paid less for it (£60) than I paid for the Sharp all those years ago! Not sure it'll last as long as I don't think things are made to last these days. Nevertheless, it looks good, works perfectly and suits my needs. You don't always have to pay a fortune for a decent product. Thanks Morphy Richards :-)
20. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you so much for your lovely 5 star review! We’re delighted to hear that your new Morphy Richards microwave looks great, works perfectly and suits your needs. It’s wonderful to know you found such great value for money! We really appreciate your kind words and hope you enjoy your microwave for many years to come. 😊
Fantastic service
Fantastic service - my 3 year old iron was creating steam non-stop and despite all the troubleshooting nothing was fixing it. I was a replacement iron which arrived the next day! Thank you Morphy Richards.
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you so much for your fantastic 5-star review! We’re delighted to hear that we were able to help resolve the issue with your iron and arrange a replacement so quickly. It’s great to know your new iron arrived the very next day! We really appreciate you taking the time to share your experience and your kind words. 😊
I contacted customer support today to…
I contacted customer support today to report a problem with a soup maker, after sending a few photos etc of the issue , the matter was resolved very quickly and professionally by Jessica from customer support.
A replacement soup maker is being ordered and expected to arrive in a few days time .
Very impressed with how quickly and efficiently the matter was dealt with and more importantly resolved.
5 stars to Jessica 😀
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you so much for your lovely 5-star review! We’re delighted to hear that Jessica was able to resolve the issue quickly and professionally and arrange your replacement soup maker. We’ll be sure to pass your wonderful feedback on to Jessica. We hope your new soup maker arrives safely and is enjoyed for many years to come! 😊
Feedback
Rapidly, attentively and personably helped me solve my faulty product problem. I really appreciated the support from Jack. Thank you so much.
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your wonderful review! 😊 We’re so pleased to hear that Jack was able to help resolve your issue quickly and that you found his support attentive and friendly.
We’ll be sure to share your lovely feedback with Jack, it’s always great to hear when a member of our team has made a positive difference. ❤️
Thank you for taking the time to share your experience!
Bought a Vacuum Cleaner from them and…
Bought a Vacuum Cleaner from them and was disappointed at its cheap and shoddy presentation.
Sadly when buying replacement bags for the machine I ended up in that ridiculous cycle of a "recurring" order system. I certainly didn't intend this but was lumbered.
Contacting their customer services the shoddy attitude of Morphy Richards continued.
Contacts to them went unanswered leaving me desperately trying to cancel my account. I put this in writing but of course they haven't confirmed even this.
Doing business with this company has been the worst experience I have had, and I'm 80 years old!
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and appreciate how frustrating this must have been.
We have looked into the details available to us but, unfortunately, we have been unable to locate any previous communication regarding this matter. We would therefore really like the opportunity to investigate what has happened, particularly in relation to the recurring order and your request to cancel.
Please could you contact our Customer Service Team directly with your order details and the email address used when placing the order? This will allow us to locate your account and review the matter further.
We’re sorry again for the frustration caused and hope we can resolve this for you.
The iron broke
The iron broke. Very disappointing but after an easy process it was replaced under warranty. So not ideal but rectified quickly and easily. Good customer service.
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for taking the time to share your feedback. 😊 We’re sorry to hear that your iron developed a fault, but we’re pleased we were able to make the replacement process quick and straightforward for you.
It’s great to hear that you were happy with the customer service you received. We really appreciate your understanding and are glad we could get things resolved for you.
First class service
First class service. Excellent response and very happy with the information provided.
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
We’re delighted to hear that you received first-class service and were happy with the information provided.
We really appreciate you taking the time to share your feedback. It means a lot to our team!
Thank you for choosing Morphy Richards! 😊
Excellent customer service
Excellent customer service, good products and pricing.
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you so much for your fantastic 5-star review! ⭐️ We’re delighted to hear that you’re happy with our customer service, products and pricing.
We really appreciate you taking the time to share your feedback and your support of Morphy Richards. 💙
Absolutely awful and unhelpful
Absolutely awful and unhelpful. Despite repeated requests for more and more and more information and photos and videos that I have provided, they are now ignoring my requests for a reply. The product, a leaking kettle, is still under guarantee. They are simply doing NOTHING to help. Avoid this company at all times and for all reasons.
13. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
We’re sorry to hear you’ve been disappointed with your experience.
We have reviewed the correspondence available to us and, unfortunately, we have not received the video mentioned from the email address provided. The information and images previously requested are part of our assessment process so we can properly understand the reported issue and determine the appropriate resolution.
Regrettably, as we have not yet received this information, this has hindered our efforts to fully resolve the matter. If you could please respond to our email with the requested video, we will be able to review this and assist you further.
We appreciate your patience and hope to resolve this matter for you as quickly as possible.
Great experience for replacement
On contacting Morphy Richards I had a prompt response back to me. I dealt with Jessica who was more than helpful and guided me through everything to ensure I had a replacement for my faulty item.
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you so much for your wonderful 5-star review! We’re delighted to hear that Jessica was able to assist you promptly and guide you through the replacement process. We’ll be sure to share your lovely feedback with her. We hope you enjoy your replacement!
I really dislike ironing…it’s such a…
I really dislike ironing…it’s such a mindless bore
that never-ending patience-bending pile I can’t ignore! MR came to my rescue a lightweight iron with style
It steams a dream so beats the rest…I cope now with a smile….
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your wonderful 5-star review! We absolutely love your rhyme! 😊 We’re delighted to hear that your Morphy Richards iron has made ironing a little more enjoyable, with its lightweight design and impressive steaming performance. We hope it continues to make that never-ending pile a little easier to tackle! 💨
Excellent customer care
Excellent customer care. A very thorough process to assess my steam iron which seemingly stop functioning due to my failure to use distilled water.
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your fantastic review! We’re delighted to hear that you were pleased with the level of customer care and the thorough assessment process. We hope you’re able to enjoy your steam iron for many years to come!
Claimed on a faulty iron under…
Claimed on a faulty iron under guarantee, was replaced after a couple of emails by next day delivery
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your fantastic 5-star review 😀. We're delighted we could make the guarantee process quick and straightforward and get your replacement iron to you so promptly. Thank you for choosing Morphy Richards 😊.
My Morphy Richards jug kettle
My Morphy Richards jug kettle suddenly would not switch on exactly 2 years after we’d bought it. I remembered we had a 3 year warranty when we’d registered it. Contacted MR on a Monday and although the acknowledgement said I’s be contacted within 3 days Sam replied that day. I had to send photographs and a video to explain my problem and by Wednesday Sam advised that a replacement kettle would be sent out. My complaint was dealt with quickly and efficiently without having to chase replies etc. Really impressed with the service and new kettle is much appreciated. We’ve had a few MR products over the years with no problems till now. Thanks again Sam!
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your fantastic 5-star review 😀. We're sorry your kettle developed a fault, but we're delighted Sam was able to make the warranty process quick and straightforward and arrange your replacement without any hassle. We'll be sure to pass your lovely feedback on to Sam. Thank you for your continued loyalty to Morphy Richards 😊.
Searching for a spare part for a vacuum cleaner.
The company tried to source a spare part for me but it was obsolete. They then gave me a list of around 8 other sites to try. Excellent service.
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your fantastic 5-star review 😊 We're sorry we couldn't source the spare part you needed, but we're delighted our team could point you towards some alternative places to try. We really appreciate your kind feedback. Thank you for choosing Morphy Richards 😀.
New slow cooker
I had been trying to source a smaller slow cooker than my existing model, which was 3.5l. The important thing for me was a cooker that could be used on the hob first, then simply transferred to the slow cooker. I thought the 1.5l was the answer, unfortunately not.
I would warn anybody buying this particular model, you cannot use it on the hob. When I queried this with Morphy Richards, they accepted their website was mis-leading.
I am now looking again for a suitable new unit. I would also add, the 1.5l is too small and I will be looking for a larger model.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for taking the time to share your feedback, and we’re sorry for the disappointment caused.
While the product information identifies this model as having a ceramic cooking bowl, which is not suitable for use directly on a hob, we appreciate that the general “Hob Safe” information displayed farther down the page could have given a different impression. This feature applies only to selected slow cookers with aluminium cooking pots, and we’re sorry this was not made sufficiently clear on the page for this particular model.
We have passed your feedback to the relevant team so the wording can be reviewed and made clearer for future customers.
If you would like any help choosing a larger model with a hob-safe cooking pot, our Customer Service team would be very happy to assist.
I had an issue with my Morphy Richards…
I had an issue with my Morphy Richards iron, but I am very pleased with how my complaint was handled. The customer service was excellent, and the matter was resolved quickly and efficiently. They have now arranged to send me a replacement iron, which I really appreciate.
Thank you to the Morphy Richards team for making the process so straightforward and for providing such good customer service. I’m very happy with the outcome and would definitely recommend them.
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von Morphy Richards UK
Thank you for your wonderful 5-star review 😀. We're sorry your iron developed an issue, but we're delighted our team could make the process straightforward and get a replacement arranged quickly. We really appreciate your recommendation and kind words about our service. Thank you for choosing Morphy Richards 😊.
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