Morphy Richards UK Bewertungen 

I had an issue with my Morphy Richards iron, but I am very pleased with how my complaint was handled. The customer service was excellent, and the matter was resolved quickly and efficiently. They have now arranged to send me a replacement iron, which I really appreciate.

Thank you to the Morphy Richards team for making the process so straightforward and for providing such good customer service. I’m very happy with the outcome and would definitely recommend them.

Had a frustrating experience, in terms of timing my iron got faulty..
But from the start of the guarantee verification process to the evidence of damage and ultimately resolution ..
The engagement via email with the agent was seamless, all within a few hours..

Excellent service.
It turned out that the item I had ordered didn't quite meet my requirements (due to my misunderstanding of the function - the product itself was not at fault) and there was no problem with requesting & arranging a return.
There was a subsequent problem with the return (due to the courier), but Morphy Richards informed me that they would deal with the courier direct and have since refunded the cost.
Although this item wasn't what I needed, I would have no hesitation is using this company for a future purchase.

I had a very good experience with Morphy Richards customer service. Jessica was extremely helpful and supportive throughout. She dealt with my issue professionally and arranged a replacement iron for me. I received the replacement on Saturday, tried it and I’m very happy with it. It is working perfectly. Thank you very much for the excellent customer service and for making everything so easy.

Efficient, friendly service resulting in my faulty iron being replaced without any fuss in a swift manner.

I called customer service as machine went faulty after 21 months Had to provide photo evidence. Outcome offered new machine pleased with outcome as purchased from Morphy Richards Website has a 3 year guarantee

My kettle stopped working while still under warranty. After contacting customer services, I was sent a new kettle which arrived quickly. Thank you to Millie - great service!

My kettle developed a problem whilst still under warranty - I contacted customer services who solved my problem swiftly by replacing with a new product. Couldn’t ask for a better service. Thank you to Millie who dealt with me.

Moved house and no steam oven in the kitchen. Revived the Morphy Richards steamer from the attic. It worked, but we'd lost the handbook on the way. One email later and Morphy Richards sent us one. What excellent service, and more than that, the steamer is working well and is now more than 20 years old. Thank you for the steamer and the service Morphy Richards!

My generator iron sole plate was sticking to clothes and, although this was not covered by warranty, Morphy Richards very kindly replaced iron.

i had a problem and they sorted it asap. I ordered a bread bin from the website and it got delivered the next day. When i opened the box i notice there was a dent in it and the top part of the metal looked a bit bowed. I sent them an email with some photos and they replied back almost instantly (a person, not a bot). They are sending me a new one with no problems. It is honestly a refreshing change to have customer service that actually care and deal with your issue. Well done Morphy Richards

Customer service helped me navigate the website very well , a great support and made the buying experience very easy delivery could not be faulted Thankyou!

Amazing service, ordered some knives to the wrong address and had this all corrected in under an hour. Jessica was amazing!

Amazing customer service after a hoover I had purchased developed a fault they were extremely helpful and provided me with a replacement of my choosing as the original item had been discontinued. Very happy with the whole process. Would recommend the company every time! Thank you !!!

Had an issue with a high end iron - literally 360 days after purchasing it.
Amazon of course denied any responsibility!

Reached out to morphy richards - given some proactive advice, when that didn’t work a replacement was despatched

Brilliant, professional service

I have a Speed Steam Generator 333202 which is less than two years old and the boiler screw became stuck, despite having religiously performed the descaling process each time the descale button illuminated. The only way to loosen it was to use a socket and the plastic turn-screw split during the process. I contacted customer support and was told that, unfortunately, the screw assembly was “out of stock” and was given a list of retailers who may stock the part, to no avail. I pointed out that the generator was still under warranty and was then asked to supply various photos and other information regarding my maintenance of the product. The outcome is that I am now being sent a completely new steam generator so cannot fault the customer service I received. Thank you Jessica at Morphy Richards for your swift responses to my emails.

Millie was so helpful in responding to my request for help with descaling my steam iron. I had to come back to her a month later and she responded so the continuity was maintained which was also great. Empathy and clear instructions of action to be taken. Thankyou. Great service.

Jessica in the Customer Support Team was so helpful and responsive, a real credit to the team. We had a few emails working through the issue, but her advice was always clear and we resolved the problem in just one day