Their team was incredibly responsive, providing fast answers to all my questions. The entire process was smooth and straightforward—no confusing paperwork or hidden terms. Their online platform was... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Just had to contact MoneyWay & spoke to advisor Emily......What a way to start the day ... Excellent customer skills & makes you feel at ease with my current financial situation ...If your in any do... Mehr ansehen
Unternehmen hat geantwortet
Quick & easy, decided on a Friday that my old car was not going to make another MOT, looked online & was accepted within 2hrs, no issues, just usual ID checks. Collected new car from the garage on th... Mehr ansehen
Unternehmen hat geantwortet
I was helped today by Binta.K, I struggle with simple things like phoning companys to sort out bills ect and I couldnt have been put more at ease, Binta listened to what i had to say carefully, she wa... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Moneyway offer motor finance through a network of motor dealerships, internet introducers and brokers. Offering fixed term hire purchase arrangements, for the car market. Moneyway is a trading name of Secure Trust Bank PLC, the only UK bank awarded a Customer Service Excellence accreditation. You can have the confidence that Moneyway motor finance will be a sustainable partner that you can work with for years to come, sharing our years of industry experience. We aim to deliver a professional service to our customers.
Kontaktinformationen
Yorke House, Arleston Way, B90 4LH, Solihull, Vereinigtes Königreich
- 0345 111 7125, option 1
- Motorcustomerserviceteam@moneyway.co.uk
- www.moneyway.co.uk
4,6
Hervorragend
7092 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Moneyway
Hello Nyasha, thanks for your comment. We’re pleased to hear you’re happy with our service.
Many thanks, Emily
My experience with money way turned out…
My experience with money way turned out to be well, good listening to the problem and good finance management, quite helpful staff!
24. April 2025
Antwort von Moneyway
Hi Shah, thank you for taking the time to let us know how we did. We hope you have a great day!
Many thanks, Emily
Can't believe how easy it was ti…
Can't believe how easy it was ti negotiate the documents and complete The checks were done and papers emailed before I had hung up the phone
And the date for repayment was my choice which was appreciated very much
24. April 2025
Antwort von Moneyway
Hi Marie, thank you very much for your feedback! We're glad you've had a positive experience. Enjoy your new car, and thank you for choosing Moneyway.
Many thanks Callum
Antwort von Moneyway
Hi Kristina, thank you very much for your feedback! We're glad you've had a positive experience. Enjoy your new car, and thank you for choosing Moneyway.
Many thanks Callum
Antwort von Moneyway
Hi Stephen, we're glad you had such a wonderful experience with us! We hope you have a lovely day.
Many thanks Callum
The interaction with my manager was…
The interaction with my manager was some what fantastic Vicky was so nice and understanding which car I needed
24. April 2025
Antwort von Moneyway
Hi Darren, thank you for taking the time to let us know how we did. We hope you have a great day!
Many thanks, Emily
Poor customer service and unfair treatment
Poor customer service and unfair. I feel I was unfairly treated by Moneyway as a loyal customer. Firstly I bought a car through matchme car finance and my lender was Moneyway. The car was faulty,leaking oil and clutch slipping. I took back the car to the dealership for a refund because the car was not fit for purpose and in un unsatisfactory condition. I acted in good faith protecting myself and my lender from investing in a faulty vehicle as stated on the finance agreement that if they is any concerns regarding the vehicle this should be reported to the lender and the lender should be made aware. So I returned the vehicle the dealership refunded the money back to the broker and the money was paid back to Moneyway. The return process was not my fault Consumer act of 2015 states that if the vehicle is faulty it can be returned for a full refund within 30 days. I was not wrong in returning the vehicle. After reversal Moneyway declined my credit application for another vehicle. What did I do wrong? Was I wrong in returning a faulty vehicle? Was I supposed to keep the faulty vehicle in fear that I will not be approved again? Now I am left without a car. I was honest and acted in good faith. Honestly this is unfair treatment.
22. April 2025
Bewertung ohne vorherige Einladung
Antwort von Moneyway
Hello Amos, thank you for your feedback; we’re sorry to hear Moneyway hasn’t met your expectations. This is something we take extremely seriously. We were glad to be able to contact you and hope we’ve responded clearly to your concerns.
Kind regards, Emily
Great service
20. April 2025
Antwort von Moneyway
Hello Shane, thanks for your comment. We’re pleased to hear you’re happy with our service.
Many thanks, Emily
Great company
They were patient and so helpful. They didn't give up when other companies did. I highly recommend them
19. April 2025
Antwort von Moneyway
Hi Jenna, thank you very much for your feedback! We're glad you've had a positive experience. Enjoy your new car, and thank you for choosing Moneyway.
Many thanks Callum
I they are doing a very good job…
I they are doing a very good job and I recommend moneyway to family and friends or any one keep up with good work
21. April 2025
Antwort von Moneyway
Hi Lex. We strive for 100% satisfaction, and it is great to see you had such a positive experience at Moneyway. Thank you for taking the time to leave this review.
Many thanks Callum
It is great great experience and very…
It is great great experience and very straight forward Thank you
19. April 2025
Antwort von Moneyway
Hi Noormohamed, thank you for this feedback. Reviews like this give us motivation and help us ensure we provide high-quality care.
Many thanks Callum
Antwort von Moneyway
Hi Tawanda, thank you for this feedback. Reviews like this give us motivation and help us ensure we provide high-quality care.
Many thanks Callum
Antwort von Moneyway
Hi Daniel, thank you for this feedback. Reviews like this give us motivation and help us ensure we provide high-quality care.
Many thanks Callum
Great speedy efficient service with…
Great speedy efficient service with updates at every step of the way
17. April 2025
Antwort von Moneyway
Hi Nicola, we're glad you had such a wonderful experience with us! We hope you have a lovely day.
Many thanks Callum
Antwort von Moneyway
Hi Haydn, thank you for taking the time to let us know how we did. We hope you have a great day!
Many thanks Callum
The time you took to help me get a car…
The time you took to help me get a car it was quick easy no hassle
17. April 2025
Antwort von Moneyway
Hi Belinda, thank you for this feedback. Reviews like this give us motivation and help us ensure we provide high-quality care.
Many thanks Callum
Antwort von Moneyway
Hi Stuart, we're glad you had such a wonderful experience with us! We hope you have a lovely day.
Many thanks Callum
Antwort von Moneyway
Hi Charlotte, we're so happy we were able to help you out! Thank you for leaving this review.
Many thanks Callum
Very pleased with my experience with this company no cold calling quick and easy to find a car that suits hassle free collected my car today very impressed with it would highly recommend
Sales person Patrick was'nt pushie understood what i needed found the right vehicle for me
12. April 2025
Antwort von Moneyway
Hi Dean. We strive for 100% satisfaction, and it is great to see you had such a positive experience at Moneyway. Thank you for taking the time to leave this review.
Many thanks Callum
Excellent
Excellent. They paid out for my financed car. Nobody else would finance me because my credit score is average. Moneyway came through and I am grateful for their trust. They trust in me to repay them their money and I will. They are also helping my credit score overall. It should grow nicely over the duration of my 60 month finance agreement. Thank you Moneyway! I appreciate you helping me get the car I needed.
18. April 2025
Antwort von Moneyway
Hi Lewis, thanks for leaving us a review. We are thrilled that you had a great experience. We prioritise customer experience and satisfaction, and your review reaffirms the hard work we put in every day. Take care and enjoy your car.
Many thanks Callum
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