Our McMillan coffee morning here at Merchants Gate on the 24th September was not only a huge success financially, raising a wopping £365, but socially too. Apart from the usual chat and laughter our... Mehr ansehen
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Our McMillan coffee morning here at Merchants Gate on the 24th September was not only a huge success financially, raising a wopping £365, but socially too. Apart from the usual chat and laughter our... Mehr ansehen
Unternehmen hat geantwortet
We stayed for one night at the McCarthy and Stone retirement development, Morgan Court, in Petworth West Sussex. The guest suite was immaculate! Even with a little fridge with fresh milk. Penny, the h... Mehr ansehen
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Avalon Court Lincoln. Our Manager, Sue Kirby runs a wonderful Slimmers Club on a Thursday morning. It is a happy and vibrant group meeting where we share a great deal of laughter whilst supporting one... Mehr ansehen
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We stayed in the guest room at Riverside Court, Abergavenny, where my parents have been living happily for the past 7 years. The suite is always nice, everything smells fresh and spotlessly clean, and... Mehr ansehen
Unternehmen hat geantwortet
We are the UK’s leading developer and manager of retirement communities, offering high quality age-exclusive retirement properties to more than 20,000 homeowners across the UK. For all communities opened since 2010 we remain landlord and managing agent, looking after the wellbeing of our homeowners and managing our properties. We believe that life in older age is something to be enjoyed and celebrated, and our developments offer a welcoming sense of community and a diverse range of facilities and services to enhance everyday life. Our customers are at the heart of what we do and we are proud to have been awarded the Home Builders Federation 5-star customer satisfaction award every year we have taken part in the survey. For developments built prior to 2010, where we are not the landlord nor managing agent, please direct any questions to FirstPort, who look after these schemes.
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100 Holdenhurst Road, BH8 8AL, Bournemouth, Vereinigtes Königreich
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I stayed in the guest suite at Charlotte Court last week the room was very comfortable. Susan the house manager welcomed me on my arrival and showed me around. The whole time I was there Susan was always around to help me with any queries . She was very friendly and welcoming
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Antwort von McCarthy & Stone
Bailey Court in Chelmsford - The property is maintained to a high standard. This is reflected in the team who run the property. Bev the house manager is professional, courteous, accommodating and is excellent with her communication. As a business we work closely with many residents who live at McCarthy & Stone at Bailey Court. We truly appreciate and enjoy working with a manager who shows real passion and a duty of care in her role. Thanks for all your support Bev.

Antwort von McCarthy & Stone
Stalham is always a pleasure to enter, the community area is clean tidy and welcoming! I am sure Sam Grimbleby (House Manager) plays an important role here!! My MiL moved in just as the block opened and seems happy enough, and has made some good friend. .

Antwort von McCarthy & Stone
Been in Devonshire Place.4year i find it provides most things.Staff really helpful with any problems you might have.you only have to pull your cord and they ar with you in minutes if your not well or had a fall Also help with Personal problems they do there best to help.Always got a smile and a chat when they see you.Don’t think you could do any better M Wren

Antwort von McCarthy & Stone
I have decided to write this review because I am tired of seeing negative comments in the press and on social media about M&S. Yes, there are sometimes challenges when living in a communal setting, some of which did come as a learning curve for me, mainly with the expectations of fellow residents rather than issues with M&S. M&S is not a perfect company but then which company is? It is after all a business run by human beings, and they need to make a profit. The main negatives I feel with the company is lack of communication, with seemingly in some depts regualr staff changes which is not helpful with communication and yes it does sometimes feel that they forget that we were all once (and most of us still are) sensible, educated, experienced folk.
Having said all that, I was very careful when I bought my apartment, I actually read my lease which seems to be a bit of a novelty, I asked questions beforehand and made my decision carefully.
Overall I am very happy to be living here. I am one of the younger residents, as when I moved, I didn't want the hassle of moving again when I will not be so capable to do so. I can come and go as I please, knowing that my apartment is secure. We have a wonderful House manager who will go above and beyond her role. I have made some good friends here, which is fun. I know that reselling might be an issue as it is everywhere in the country at the moment, but who knows what will happen to the market in the future. My family knows not to expect a fortune when I die and they are happy with that.
Would I like anything else from M&S, Yes, a second bedroom, a craft room on site, oh and a swimming pool in the garden, preferably heated! But as none of that is mentioned in my lease, I will of course just happily wait for the lottery to come up (which I don't actually do) and I will not expect M&S to provide me with these items.
Advice to anyone thinking of moving into residential living.
Check the lease
Follow the lease
Community living can be an interesting experience but you will soon get used to it, after all, that's the point of moving to a retirement complex, to have people around you when you need company and friendship.
If you do your homework then there is no need to be grumbling afterwards.
Be positive wherever possible.

Antwort von McCarthy & Stone
My husband and I would like to give a big THANK YOU to Gareth, who advised and assisted us in arranging my Mother's 95th Birthday Party at Beckside Gardens. As we live abroad, we could not have done this without his help. Most of the residents attended the party and everyone commented that they had a great time!
Gareth you are very much appreciated!
Jeanette and Martin

Antwort von McCarthy & Stone
Just wanted to say a thank you to Sam Grimbleby for her help when on site at Homestead Place.
Nothing asked was to much trouble and all done with a smile.

Antwort von McCarthy & Stone
My father has just purchased an apartment and the staff have been so helpful. We had a problem close to completion and they pulled out all the stops to rectify it, particularly the Ramsay Grange complex in Edinburgh. Thank you so much.

Antwort von McCarthy & Stone
Returning Home.
In August my Mum came out of Respite after having a fall.
Jenny the House Manager was so kind and helpful arranging a care-package for her and tailoring it to her needs.
She visited the Care home to assess whether Mum was ready to come home giving her the confidence to return.
Jenny, Kerry, Shannon, Brooke and the Whole Lancer House Team were so caring, helping Mum get back into her routine in a sensitive way.
Mum had missed everyone and it was lovely to see her chatting with her friends again over lunch in the Bistro.
Many thanks to you all, you always go above and beyond!

Antwort von McCarthy & Stone
My grandparents moved to a new McCarthy & Stone development 11 years ago. They have a lovely 22ft balcony overlooking the sea. Despite the building having many challenges over the years and many managers, it was a very good move for them.
I would like to make a special mention to Jo Blick - Product Customer Liason Manager - who has covered managing Pavilion Court for the last 18months, whilst extensive building work has taken place. As I said above, we have had many managers over the years, and Jo has by-far been the best.
Her efficiency, experience and knowledge makes you feel assured that my grandparents are safe.
She is worth her weight in GOLD. The support and kindness she has shown to me and my grandparents has been outstanding. Her bedside manner is second to none, and we will be very sad to see her move on to her next project.
3 stars for Mccarthy and Stone. 5 stars +++ for Jo - Thank you for everything.

Antwort von McCarthy & Stone
Just enjoyed a lovely family barbecue with my wife, son and mum, who is a resident at Glen Hill’s Court in Blaby, Leicestershire. She’s been there five years now and I can’t fault the love and care she receives from the brilliant staff, led by Manager Rugile. We see her regularly and also attend many of the multiple events they put on for family and friends. It has enhanced both her and our lives these years and I’m very grateful to all concerned. Tom W

Antwort von McCarthy & Stone
I personally have had a tough time the last few months.
Here in Martello Court
Eastbourne weve had 4 managers in as many months.
Our new manager in just a short space of time has not only shown he is highly organised and professional but is also empathtiic His focus is on the residents not just the building.
The atmospher here has visibly lightened.
The consensus of many residents is to say thankyou Mike , we want to keep you.

Antwort von McCarthy & Stone
Mum lived at Rivers Edge Court in Okehampton which was perfect due to its location. It was also a comfort to know that Cathy the manager was always on hand to provide support whenever it was needed. She was always professional and dedicated and overall we had an excellent overall experience while mum was there.

Antwort von McCarthy & Stone
Very comfortable, clean and welcoming

Antwort von McCarthy & Stone
I just want to say how pleased and Blessed to have Ellen G as house manager at Priory Place , Studley .Even in very difficult times , Ellen seems to cope very well in deed and goes the extra mile even when she is under the weather herself , she is family , a daughter I never had .

Antwort von McCarthy & Stone
Having been to visit Trinity Court today in Halifax we were shown around by the Manageress Debbie . We were disappointed we couldn’t immediately purchase an apartment. We felt great confidence and trust in Debbie who obviously enjoys her job and is very knowledgeable and personable, We will continue to look for a suitable apartment for us and hope that all your developments are managed by such a professional and friendly person!
Thankyou Nigel and Sue Miller

Antwort von McCarthy & Stone
Priory Place, Studley
I have written before in praise of our House Manager Ellen Grant and am delighted to be able to do this again. This week a fellow homeowner has been through a very difficult and stressful time but Ellen has gone above and beyond to help her. The homeowner and her friends here want to thank Ellen for her care and understanding which is very much appreciated.

Antwort von McCarthy & Stone
Caveat: Go into a McCarthy &Stone Property purchase with all the facts and your eyes wide open…
Our Dad lived at Kenton Lodge for over 5 years, he was safe, secure, very well looked after and enjoyed his time there. The staff were fantastic, always cheerful and helpful. The grounds and communal spaces were always pristine. When we had to sell the sales team were excellent, lots of viewings and eventually a sale although we had to sell at half the price we had paid for it 6 years earlier and it took over 18 months to sell, but the new owner has now got a wonderful apartment at a great price. - Current market forces ! Thank you to everyone we met at Kenton Lodge.

Antwort von McCarthy & Stone
Sykes Court - Stayed in Guest Suite whilst working on site. Audrey was extremely warm and welcoming and supported me throughout my stay by communicating with residents and home owners. Audrey is a brilliant asset to your team!

Antwort von McCarthy & Stone
When we were looking to move over to Altrincham from Yorkshire, we viewed several apartments. Speakman Court stood out for us. On entering the building we found a lovely warm and friendly atmosphere. Alex the house manager welcomed us and was very approachable.
Alex is very caring and certainly looks after all the residents. She really does go the extra mile. She brings people together and introduces new residents like ourselves to the other residents. She has created a community within the complex and her door is always open for advice or just a chat.
I am so pleased we chose Speakman Court as our residence and to know Alex. As house manager, she is a great asset for McCarthy Stone and we are very lucky to have her. Thank you Alex, for being you and doing such a wonderful job. I really appreciate all you do for us.

Antwort von McCarthy & Stone
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