Due to the help given by Shirley before, during and after the removal , everything went like clockwork and I'm very happily settled in my new Farnham house (33) appartment - Joan Revill ( help fro... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We stayed in the guest room at Riverside Court, Abergavenny, where my parents have been living happily for the past 7 years. The suite is always nice, everything smells fresh and spotlessly clean, and... Mehr ansehen
Unternehmen hat geantwortet
The sales advisor, Toni Roberts, was extremely helpful at every stage of the process. We were also referred to Aleks Clayton, the entitlements manager, by Toni, who was also very helpful. We hadn'... Mehr ansehen
Unternehmen hat geantwortet
I moved into Miller Place 4 months ago and am loving retirement living with McCarthy & Stone. Aimee our house manager is amazing. Always ensuring she gets answers for any queries. As residents, we are... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Hausbauunternehmen
- auch in
- Bauunternehmen
- Hausverwaltungsunternehmen
- Immobilienmakler
- Seniorengemeinschaft
- Seniorenheim
Vom Unternehmen geschrieben
We are the UK’s leading developer and manager of retirement communities, offering high quality age-exclusive retirement properties to more than 20,000 homeowners across the UK. For all communities opened since 2010 we remain landlord and managing agent, looking after the wellbeing of our homeowners and managing our properties. We believe that life in older age is something to be enjoyed and celebrated, and our developments offer a welcoming sense of community and a diverse range of facilities and services to enhance everyday life. Our customers are at the heart of what we do and we are proud to have been awarded the Home Builders Federation 5-star customer satisfaction award every year we have taken part in the survey. For developments built prior to 2010, where we are not the landlord nor managing agent, please direct any questions to FirstPort, who look after these schemes.
Vom Unternehmen geschrieben
- Moving Made Easier
- Once you have found your perfect McCarthy Stone property, we offer flexible solutions to help you to make it yours. Our retirement properties are available to buy, rent or part-buy, part-rent. Our sales consultants can help you to choose the right option for you. We know that no matter how often you have moved home it is always daunting; our friendly team are here to help with every step, offering as much, or as little, support and advice as you need. Our range of special offers and services are designed to make the process stress-free and affordable too.
- Try It Before You Buy
- This is a big decision and we want to make sure it is the right one for you. At some developments we offer a complimentary two-nights’ stay. This is a great option for those who wish to experience first-hand what living with us is like. You will have an opportunity to meet our homeowners and staff, including the House Manager, and take a tour of the development. In addition, we can put you in touch with existing homeowners who can share their experiences and answer your questions candidly – just ask our sales consultants for more information.
- Retirement Properties for Sale or Rent
- McCarthy Stone creates award-winning retirement properties for sale or for rent — but it’s the people that turn our developments into fun-filled, friendly, communities (https://www.mccarthyandstone.co.uk/media-centre/national-press/mccarthy-stone-secures-five-star-status-for-record-16th-consecutive-year/). We are experts at creating spectacular, safe, low-maintenance, private retirement apartments, bungalows and cottages, in superb locations. But perhaps the best bit is you also get to be part of a retirement community of remarkable individuals (https://www.mccarthyandstone.co.uk/great-places-to-live/homeowners-stories/). Join us for new experiences. New friends. New adventures. A life, well lived.
Kontaktinformationen
100 Holdenhurst Road, BH8 8AL, Bournemouth, Vereinigtes Königreich
- 0800 310 0532
- www.mccarthyandstone.co.uk
4,8
Hervorragend
5239 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Super Suite
It’s always a pleasure staying in the guest suite when visiting my parents at Plas Elyrch Abergavenny. The accommodation is spotlessly clean, well appointed and comfortable. Candy the house manager does a great job looking after the complex.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von McCarthy & Stone
Dear Jayne
Thank you for taking the time to leave such a lovely review. We are delighted to hear that you enjoy staying in the guest suite at Plas Elyrch when visiting your parents.
It is especially pleasing to hear your kind comments about Candy. She works hard to ensure the development is maintained to a high standard and provides excellent support to homeowners, residents and visitors alike. We will be sure to pass on your feedback to her.
Thank you again for your recommendation. We look forward to welcoming you back to Plas Elyrch in the future.
Kind regards,
The McCarthy & Stone Team
Great customer care
The sales advisor, Toni Roberts, was extremely helpful at every stage of the process.
We were also referred to Aleks Clayton, the entitlements manager, by Toni, who was also very helpful. We hadn't realised that we would be able to obtain certain allowances. Both deserve our gratitude.
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von McCarthy & Stone
Dear Elaine
Thank you for taking the time to share this feedback about Toni and Aleks. We are very happy to hear the positive impact they both made on your experience.
We're also happy to hear that Aleks was able to idetify certain entitlements that you may not have been aware of previously.
Thank you once again for your kind words. We will ensure your feedback is shared with Toni and Aleks, who will be glad to know their efforts are appreciated.
Kind regards,
The McCarthy & Stone Team
I received an unexpected phone call …
I received an unexpected phone call this morning and the caller was referring to the slow speed of my broadband of which I had no knowledge, and no previous complaint. I suspected it may be some sort of scam. I managed to signal to Kate who came to my assistance instantly. After hearing what he had to say Kate suggested that my daughter could phone my supplier to clarify the matter and politely terminated the call.
Kate's support was appreciated immensely.
Jeanette Horne
This review has originated from Merchants Gate, 69 Springkell Ave, Glasgow G41 4EB and House Manager's name is Kate Hodder
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von McCarthy & Stone
Dear Jeanette
Thank you for your kind review. We are pleased to hear that Kate was able to provide prompt support and reassurance when you received an unexpected call.
We understand how concerning these situations can be, and we're delighted that Kate's assistance made such a positive difference. We will be sure to pass on your lovely feedback to her.
Thank you for taking the time to share your experience.
The McCarthy & Stone Team
The guest suite was excellent
The guest suite was excellent - very clean, very comfortable & lots of lovely touches. Would highly recommend a stay here. The manager Jo is excellent too.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von McCarthy & Stone
Dear Carrie
Thank you for taking the time to share your feedback.
We are delighted to hear that you had such a positive experience during your stay in one of our guest suites. It's wonderful to know that you found it clean, comfortable and thoughtfully prepared, and that the little extra touches helped make your visit even more enjoyable.
We are also pleased to hear your kind comments about Jo. Our House and Estate Managers work hard to create a welcoming environment for residents and their guests, and we know Jo will be thrilled to hear that her efforts have been recognised and appreciated.
Thank you for your recommendation. We hope to welcome you back again in the future.
Kind regards,
The McCarthy & Stone Team
Julie at Portman Court, Uckfield.
I would like to express my sincere gratitude to Julie for the exceptional support, care and kindness she has shown My Mother since her move into Portman Court.
Moving into assisted living is a significant life change, and from the very first day she has gone above and beyond to ensure My Mother felt welcome, comfortable and supported. Her warmth, compassion and genuine concern for residents are evident in everything she does.She has taken the time to get to know My Mother personally, helping her settle in and making what could have been an overwhelming experience feel much easier.
Nothing is too much trouble for her.She is approachable, professional and incredibly dedicated, always willing to go the extra mile to reassure both residents and their families.
While she is supported by an excellent team,it is her leadership, dedication and caring nature that truly set the tone for the community. We feel incredibly fortunate to have My Mother living in an environment managed by someone who clearly cares so deeply about wellbeing and happiness of those in her care.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von McCarthy & Stone
Dear Laura
Thank you for taking the time to share this wonderful feedback about Julie at Portman Court.
We are absolutely delighted to hear about the positive difference Julie has made since your mother's move into the community. Moving into retirement living plus development can be a big transition, and it is heartening to know that Julie's warmth, kindness and dedication helped make the experience feel welcoming, comfortable and reassuring from the very beginning.
Your comments highlight exactly the qualities we strive to provide across our developments. Taking the time to get to know residents, offering support to families, and creating an environment where people feel safe, valued and at home are all incredibly important. It is particularly pleasing to hear that Julie's compassion, professionalism and willingness to go the extra mile have had such a meaningful impact on both your mother and your family.
We are also grateful for your recognition of the wider team at Portman Court.
Thank you once again for your kind words. We will ensure your feedback is shared with Julie and the team, who will be thrilled to know how much their efforts are appreciated.
Kind regards,
The McCarthy & Stone Team
Elizabeth at lonsdale house in Oakham…
Elizabeth at lonsdale house in Oakham is exceptional. she organises many events and goes above and beyond. its so good to know we have her input and guidance for us and also for my parents.
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von McCarthy & Stone
Dear Karen
Thank you for taking the time to share your wonderful feedback. We are delighted to hear how much you value Elizabeth and the positive impact she has at Lonsdale Park.
It's especially pleasing to know that her support, guidance and dedication have made such a difference to both you and your parents. Elizabeth takes great pride in creating a welcoming community, and it is lovely to hear that the events she organises and the care she shows are so appreciated.
Your kind words about her going above and beyond will mean a great deal to her, and we will ensure your feedback is shared with both Elizabeth and the wider team.
Thank you once again for your review.
Kind regards,
The McCarthy & Stone Team
Excellent communication regarding our…
Excellent communication regarding our first meeting which resulted in my mother and father purchasing the property that they wanted and a very professional approach from the beginning of the conversation to the final stage. Thanks Jake for all of your help much appreciated the Silvester family!!
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von McCarthy & Stone
Dear Mark and family
Thank you for taking the time to share your experience. We are delighted to hear that your parents found the perfect property and that the home-buying journey was such a positive one from start to finish.
It's wonderful to know that Jake's communication, professionalism and support made a difference throughout the process. Purchasing a new home is an important decision, and we are pleased that he was able to provide the guidance and reassurance needed every step of the way.
We will be sure to pass your kind comments on to Jake, who will be delighted to receive your recognition.
On behalf of everyone at McCarthy & Stone, thank you for choosing us and for placing your trust in our team. We wish your mother and father many happy years in their new home.
Kind regards,
The McCarthy & Stone Team
My mum moved into Hilltree Court
My mum moved into Hilltree Court, Giffnock, just over a year ago and has subsequently experienced a quick decline in her physical health and symptoms of dementia. The staff at Hilltree Court have been exceptional in proving care in a needs led, caring and supportive manner throughout. I have yet to meet a member of staff who is not kind, gentle, caring and professional in the care they provide to my mum. The much added bonus is the guest suite provided for visiting family. To Claire, Madge and all the crew, you are the best. I couldn’t wish for my mum to be anywhere but Hilltree Court. Thank you all..
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von McCarthy & Stone
Dear E M
Thank you for taking the time to leave such a heartfelt review. We are truly touched by your kind words and are delighted to hear that your mum has found such support and care at Hilltree Court.
We recognise that changes in health and wellbeing can be challenging for both residents and their families, so it is especially meaningful to hear that the team has provided care and support in a way that has brought reassurance during this time. Your comments about the kindness, professionalism and compassionate approach shown by our colleagues are greatly appreciated.
We are particularly pleased to hear your recognition of Claire, Madge and the wider team. They are passionate about creating a caring and welcoming environment where residents feel valued, supported and able to maintain their independence for as long as possible. We will be sure to share your wonderful feedback with them.
It is also lovely to know that the guest suite has been a valuable addition, helping family and friends stay connected and spend quality time together.
Thank you once again for placing your trust in us and for sharing your experience. Knowing that you feel Hilltree Court is the right place for your mum is the highest compliment we could receive.
Kind regards,
The McCarthy & Stone Team
Miller Place, Bedford
I moved into Miller Place 4 months ago and am loving retirement living with McCarthy & Stone. Aimee our house manager is amazing. Always ensuring she gets answers for any queries. As residents, we are kept updated on matters that concern us. The other residents have made me feel extremely welcome and I love the fact that you can be involved in the community but still have your own space in your own apartment. I keep waiting for the feeling that I’m on holiday to wear off. Location is excellent with everything you need less than 5 mins walk (Drs, Chemist, Post Office, fish and chip shop, Italian deli and cafe, butchers, hairdressers and co-op). We also have an amazing cake shop 10 mins walk away
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von McCarthy & Stone
Dear Lynn
Thank you for taking the time to share your experience at Miller Place. We are delighted to hear that you are enjoying your first few months with us and that retirement living has exceeded your expectations.
It is wonderful to read your kind comments about Aimee. We know how important it is to have a House Manager who is approachable, supportive and keeps residents informed, and we will be sure to pass on your lovely feedback to her.
We're also pleased to hear that you have received such a warm welcome from your neighbours. One of the aspects many people value most about our communities is being able to enjoy an active social life and sense of belonging, while still having the privacy and independence of their own apartment.
It is great to know that the convenient location of Miller Place has added to your enjoyment, with so many local amenities just a short walk away. Having everything close at hand can make a real difference, and it sounds as though you've already discovered some fantastic local favourites.
Thank you again for your recommendation and for choosing to make Miller Place your home. We wish you many happy years ahead and hope that holiday feeling continues for a long time yet!
Kind regards,
The McCarthy & Stone Team
Hilltree Court
My mum has lived in Hilltree Court for over a year now and quite frankly the peace of mind we have now is unquantifiable, knowing how well she is looked after. There is such a lovely atmosphere with both staff and residents alike. The manager Claire, with Madge & the rest of the staff really care & go the extra mile to ensure all the residents are taken care of & included. All the common areas are spotless & the quality of the food in the restaurant is fabulous. Highly recommend
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von McCarthy & Stone
Dear Jackie
Thank you for taking the time to share such a wonderful review. We are delighted to hear that your mum is enjoying living at Hilltree Court and that the move has brought you and your family such valuable peace of mind.
It is especially pleasing to hear your kind words about Claire, Madge and the wider team. Creating a warm, caring and inclusive community is at the heart of what we do, and your recognition of the way our colleagues go the extra mile to support residents will mean a great deal to them.
We are also pleased that your mum is enjoying the friendly atmosphere, the high standards of cleanliness throughout the development, and the quality of the food served in the restaurant. It is wonderful to know that these aspects have helped to make Hilltree Court a home.
Thank you once again for your recommendation and for choosing Hilltree Court. We wish your mum many more happy years as part of the community.
Many Thanks
The McCarthy & Stone team
Roman Court Middlewich
Roman Court Middlewich is a a very friendly and warm development. The residents are super friendly and the development is run by a very organised Manager. Every time I visit I am so impressed by the quality of the surroundings and the events and activities that are available to residents.
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von McCarthy & Stone
Dear Mandy,
Thank you for sharing your positive experience of visiting Roman Court, a McCarthy & Stone development. Our teams strive to deliver excellent service and it was very thoughtful of you to mention Joanne and the residents there. We will ensure Joanne receives a copy of your review.
Many thanks again,
The McCarthy & Stone Team
Hilltree court - peace of mind
This was a life changing move very frightening but the kindness of all staff made it that little bit easier
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von McCarthy & Stone
Dear Ms Coventry,
Thank you for sharing your positive experience of living at Hilltree Court. It is truly heartening to hear that Claire, the Estate Manager and all of the team at the development, have made such a meaningful impact. Our teams are committed to delivering exceptional service, and your thoughtful review highlights the difference they have made. We will ensure they receive a copy of your kind words.
Many thanks once again,
The McCarthy & Stone Team
Thank you so much to Jake Jervis who…
Thank you so much to Jake Jervis who made the move so much smoother and pleasanter. Jake was always polite, helpful and went the extra mile.
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von McCarthy & Stone
Dear C S
Thank you for taking the time to leave this review. We are delighted to hear that the purchase of your new home was a smooth experience. Our teams take great pride in delivering outstanding services and it’s always wonderful to receive such positive feedback. We will ensure that our colleague, Jake, reads your review; they will be thrilled to receive it.
We wish you many happy years in your home.
Many thanks again,
The McCarthy & Stone Team
Love living in our apartment best move…
Love living in our apartment best move we ever made,only one annoying thing is they are going with the times..eg EVCharging keep being refused installation of A ev charging point even if I pay for installation,yes on new build they are now doing please get with the times..very annoying..
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von McCarthy & Stone
Dear customerPaul
Thank you for taking the time to share your feedback. We are delighted to hear that you love living in your apartment and that it has been the best move you've ever made. It's wonderful to know that you're enjoying your home and your experience with us.
We also appreciate you raising your views regarding the installation of EV charging points within existing developments. We understand how important this is becoming for many homeowners and residents, and we recognise your frustration that this may not have been possible at your development.
Your feedback is valuable, and we will ensure that your comments are shared with the relevant teams as part of our ongoing review of services and facilities across our developments.
Thank you again for your review and for taking the time to provide both your positive feedback and constructive comments. We wish you many more happy years in your apartment.
Many thanks,
The McCarthy & Stone team
Hilltree court
Everyone looks after me very kindly here, staff are very kind everything very comfortable and homely made to feel very welcome the best decision I made.
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von McCarthy & Stone
Dear Ms Housten
Thank you for sharing your positive experience of living at Hilltree Court. It’s wonderful to hear that the team have been so supportive and welcoming. Our teams work hard to deliver excellent service, and it was very thoughtful of you to leave this review about the positive difference they have made. We will ensure they receive a copy of your review.
We’re also delighted to hear that you’re enjoying life in the community. Your kind words will mean a great deal to our colleagues, and your feedback truly brightens our day.
Many thanks again for taking the time to share your review.
The McCarthy & Stone Team.
Satisfied purchaser
The whole process went very much as Jake intimated on my initial enquiry. He was at hand to answer any queries I had during this period, to eventual handover. A very satisfied purchaser. 👍
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von McCarthy & Stone
Dear Mr Reidy,
Thank you for taking the time to leave this review. We are delighted to hear that the purchase of your new home was a smooth experience. Our teams take great pride in delivering outstanding services and it’s always wonderful to receive such positive feedback. We will ensure that our colleague, Jake, reads your review; they will be thrilled to receive it.
Many thanks again,
The McCarthy & Stone Team
Hilltree court
I feel a welcome pack for new homeowners would be helpful, more information about meetings etc care staff are excellent I would like to see the same staff there all the time.
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von McCarthy & Stone
Dear Ian
Thank you for taking the time to share your feedback. We are pleased to hear that you find the care staff excellent at Hilltree Court and that they have made a positive difference to your experience. Providing a supportive and caring environment is incredibly important to us.
We also appreciate your suggestions regarding a welcome pack for new homeowners and providing more information about meetings and community activities. Feedback like yours helps us identify ways we can improve the experience for residents and homeowners joining our developments.
We understand the value of seeing familiar faces and recognise how important continuity of staff can be in building trust and strong relationships. Thank you again for sharing your thoughts, and we wish you all the very best for the future.
Kind Regards
The McCarthy & Stone Team
The care that my wife and myself…
The care that my wife and myself receive at John Percyvale court Macclesfield is exceptional, especially from Sharon the Care Manager and all her team , they are always on hand to help us whenever we need , we have been here for nearly 3 years and have had to increase the care my wife receives and this has been very easy to do with the help of Sharon, I have nothing but praise for the team here
They are always asking how I am aswell and making sure I am ok as the main carer for my wife who has Alzheimer’s .
There is always plenty of different activities arranged for us to socialise with the other residents , which is good as otherwise it can be quite isolating
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von McCarthy & Stone
Dear Victor
Thank you for taking the time to share your review. We are delighted to hear that you and your wife have had such a positive experience at John Percyvale Court a McCarthy & Stone development in Macclesfield.
It's wonderful to know that Sharon, our Care Manager, and the wider care team have provided exceptional support, particularly as your wife's care needs have changed over time. We understand how important it is for care services to adapt smoothly, and we're pleased that Sharon has been able to make this process as straightforward as possible for you both.
We are also especially touched to hear how the team supports you in your role as your wife's main carer. Looking after a loved one with Alzheimer's can be challenging, and it's reassuring to know that our colleagues take the time to check in on your wellbeing too.
Your kind words will mean a great deal to Sharon and the entire team, and we will be sure to pass on your lovely feedback.
Kind Regards
The McCarthy & Stone Team
Eadhelm Court in Edenbridge is a lovely…
Eadhelm Court in Edenbridge is a lovely development. Well run, friendly and welcoming. The flats are nicely appointed and the build quality is high. The development manager Debs is fantastic and a joy to deal with.
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von McCarthy & Stone
Good afternoon
Thank you for your review of Eadhelm Court a McCarthy & Stone development in Edenbridge. We are delighted to hear that you find the development to be such a friendly, welcoming, and well-maintained community, and that you are pleased with the quality of the apartments.
It's especially lovely to hear your kind words about the House Manager Debs. She will be thrilled to hear that her efforts have made such a difference to your experience.
Kind Regards
The McCarthy & Stone Team
Any issues are speedily resolved by the…
Any issues are speedily resolved by the new House Manager very happy
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von McCarthy & Stone
Good afternoon
Thank you for taking the time to leave your feedback.
To help us pass on your feedback, would you mind letting us know which development you are referring to?
Thank you again for your kind review. We look forward to hearing from you
The McCarthy & Stone Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.