Sandeep was extremely helpful, professional and polite. He helped me change my booking and reassured me throughout the phone call. He was patient with me as I asked many questions. A very experienced... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
After 3 months I still have not received my refund for my cancelled flight. I have called multiple times to be told I will be called back once the operator has spoken to the refund team. I have also e... Mehr ansehen
Sarika from Customer Support was exceptionally competent, polite and knowledgeable. Only because of her interaction, I was able to take the right decision about my flight. Duo to the very positive exp... Mehr ansehen
The customer service agent was polite and clear. Sandeep Bhatia was very patient with me as my payment wouldn't go through. He did not rush me and explained everything with the process. I would use... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Welcome to LycaFly’s TrustPilot page! We appreciate your time and effort to visit here and review us. Positive or Negative, we consider your feedback an opportunity to improve our services and serve your better next time. Part of the renowned, multinational Lyca Group, LycaFly is committed to offer the best flight, hotel and holiday deals for worldwide destinations.
Kontaktinformationen
Walbrook Building, 195 Marsh Wall, London, E14 9SG, London, Vereinigtes Königreich
- 02071323232
- cs@lycafly.com
- www.lycafly.com
4,1
Gut
8511 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
It was very quick and easy to contact
It was very quick and easy to contact
14. Juli 2025
Bewertung ohne vorherige Einladung
Lounge refused
You need to let people know that due to your pricing policy that you do not get entry to the lounge. It is very embarrassing standing there in front of other passengers and getting told that you do not qualify to go in.
18. Juni 2025
Antwort von LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
From beginning to end Sandeep Bhatia…
From beginning to end Sandeep Bhatia was patient and helpful with my booking. If only every company had a Sandeep it would make online purchases less frustrating. Thank you Sandeep and LycaFly ❤️
2. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
I booked a ticket through Lycafly with…
I booked a ticket through Lycafly with only my first name. Later, they charged me ₹250 extra for the name issue. My original flight had a 1 hour 35 minute layover in Istanbul, but after the extra payment, they changed it to an 18-hour layover.
Their service was terrible, and the sales agent Sandeep Bhattia was rude and unprofessional.
I don’t recommend Lycafly at all. Stay away to avoid hidden charges and poor customer service
2. Juli 2025
Bewertung ohne vorherige Einladung
very easy to navigate
1. Juli 2025
Antwort von LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Antwort von LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Antwort von LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Antwort von LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Antwort von LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Very disappointed
Booked the flight online no confirmation at the airport ruined everything
26. Juni 2025
Antwort von LycaFly
Dear Customer,
We sincerely regret the inconvenience caused.
Please note that your booking was received only 3 hours before departure, and unfortunately, the airline was unable to confirm the requested flights in such short notice. As a result, we were unable to issue the ticket.
A refund request for the full amount has already been forwarded to our accounts team, and we are doing our best to expedite the process.
We truly appreciate your understanding.
Best regards,
Customer Support Team
Lycafly
Antwort von LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Avoid
My Lyca Fly/Air India flight was cancelled, and they rebooked me on a flight with a 24-hour layover. No real help or support from either company – just left to deal with it myself. Poor service and zero accountability. Never booking with them again.
16. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von LycaFly
Dear Customer,
We’re sorry to hear about your experience and the inconvenience caused.
Due to recent airspace disruptions between Iraq and Iran, many airlines, including Air India, have had to reroute or reschedule flights at short notice. As a travel agent, our role is to inform passengers of such changes and assist in line with airline policies—whether that means finding alternate options or processing cancellations.
We apologise for any frustration caused and appreciate your feedback, which helps us improve our service.
Kind regards,
Customer Support Team
Lycafly
good customer service
good customer service, immediate information is given to me when i call the customer care and cleared my doubts and gave all the accurate information that i needed.
22. Juni 2025
Antwort von LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Efficient booking
Efficient booking. Received e ticket promptly. Accept Amex cards. So far, so good.
19. Juni 2025
Antwort von LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Antwort von LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Air India cancelled my flight they…
Air India cancelled my flight they helped me book my next flight. Answered phone calls very quickly no long waiting Evan emails de responded very quickly
16. Juni 2025
Antwort von LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Antwort von LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
It was very quick and cheap.
14. Juni 2025
Antwort von LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
Antwort von LycaFly
Dear Customer,
Thank you very much for your kind remarks.
We appreciate you taking the time to write all about your experience.
We consider ourselves fortunate to have customers like you. We hope to work with you again in the future to secure better fares for your travels.
Regards, the CS Team
Lycafly
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