LifeSight GB - master trust pension scheme Bewertungen 336

LIke most reviews here, i've been trying to transfer my pension into my current fund. Staff have been unhelpful and completely refused to support. Even my current pension provider are exacerbated with trying to bring this over.
I'm now considering seeking legal / ombudsman advice after 6 months of trying.

*UPDATE* - LifeSight have now confirmed their error in an e-mail explaining that their 6 months of errors did not cause a delay only to again send two letters, one requesting information that had been provided 4x previously and one to confirm my pension will now be transferred. Unfortunately, in doing so LifeSight have closed my account / policy and no funds have been received by my receiving pension.... Currently my funds have been lost.

My workplace pension was transferred into Lifesight by my employers back in March 2023 and so far, I’ve been impressed. The fees are low, the ease of moving money from one fund to another is one of the best I’ve used ( and I’ve used a few ), and the fund values are updated daily. The annual % returns are also double that of my other pension providers ( although I realise that they still need to prove themselves to me, over a long term basis. My only gripe is that the number of funds on offer ( at least in my scheme ), is ridiculously small. That said, the returns on each are impressive so I have no desire at this point, to move my funds to another provider.

Get your money out of the hands of these conmen ASAP.

This is not an exaggeration : this is the worst interaction with a company of any kind I've had.

Recorded my National Insurance details incorrectly when they got hold of my pensions. Then, after starting a transfer out three months ago, they've made things as difficult as possible to get my money. Sometimes they want paper forms, sometimes digital, they won't respond promptly to responses, they will miss out forms on what they send you, make things up about why it is taking so long and then refer your transfer to a trustee so it takes another two months.

It is clear they are all about holding your money prisoner. Their funds have lost me money; my personal investments have done far better.

Beware and get your money out as quickly as possible. Conmen.

They ask you to respond to their email address, which I've already been in contact with. It's just a general mailbox that gets slow responses, if responses are received at all. Sham.

My employer selected Lifesight as our pension provider, and unfortunately, my experience has been overwhelmingly negative. One of the most basic expectations of a pension company is to process regular contribution payments reliably and on time. Lifesight consistently fails at this. Contributions either go missing or take weeks to be processed, leaving me wondering whether they’re using pen and paper ledgers to manage accounts.
Customer service has been equally disappointing. When problems arise, which is often, they are slow to respond and ineffective at resolving issues. I’ve had to chase multiple times for updates, only to receive vague or unhelpful replies.
Overall, Lifesight has not demonstrated the professionalism or efficiency expected of a pension provider. I sincerely hope my employer reconsiders this partnership.

We have a LifeSight Pension brief by Mr Phil which was superbly presented with in depth analysis and information of pension benefits and contributions.

Really excellent presentation, very clear and useful guidance and advice.
Phil Perceival was extremely knowledgeable. Thank you.

Really helpful webinar I attended today to hear about different pension options to help with planning for the future. The presenter was very clear and was able to clear articulate some quite complex messages. He answered the Q and A well, selecting good questions.

Very clear and helpful information. At a good speed too, so easy to make notes! Useful contact details for various information.
Would be good to get a set of the presentation to go over stuff

Informative presentation and knowledgeable presenter. A worthwhile hour. Thank you.

Informative overview

Very clear and helpful

I have a past employeer pension with lifesight. Overall the performance is good, fees are low compared to other pension providers, I have experienced delays in additional contributions but these have been delayed before showing in mat account

Helpful information around how the process works, and options for clients.
Thank you

Fab that you ate looking after me! I work for NHS and they wont talk to me even with less than 2 years till retirement.

I've been trying to access my life sight pension account for sometime now with no joy. I cannot seem to understand why the app is soooo complicated to use. Each time, it asks me to log in by scanning a QR close or generate a secure token. To do this, I have to use another phone, a laptop or tablet to scan a code from or generate a token. I access my other pension apps, bank apps etc with an easy fingerprint without any squabble, this one just seems impossible!!! Every attempt to log into my account has been met with a roadblock. I have tried resetting my password but keeps coming up with errors with no solution as to what to do. Why is access so difficult Lifesight?

Really clearly presented information which flowed in a logical way

I'm forced to use this pension provider through my employer. The user interface is extremely outdated, bloated and confusing. As it's clearly set up for workplace pensions, there are endless warning messages whenever you try to take any control yourself (e.g. choose investment funds). The range of funds is poor; you cannot access any well-known investment funds. Fees and ongoing costs are relatively hard to uncover. There is no way to see overall investment performance beyond current value vs contributions; the fund performances are offered to you, but this does not show your personal investment performance. I tried for over 1 year to transfer out my pension from this provider when I left my employer. I returned to the same employer 1 year later so ended up cancelling this transfer before WTW managed to do anything. The website/app are frequently "down for maintenance".

If government brings in new regulation giving you the right to select your own pension fund, my money is coming straight out of here!

I find the Lifesight app clunky to use. However my biggest gripe is that investment updates are often delayed but there is almost never a message to explain that there is a delay. Often (like tonight) the app doesn’t allow me to log in and just says it “cannot proceed” and gives the option to “remove account”. The website however says there is “essential maintenance”. Why can’t the app show similar information so we at least know something is happening in the background and we don’t need to remove our account.

I have other concerns with the service (for example the time it takes to disinvest or transfer funds and the inability to ask that funds are sold when they reach a set price etc). This is not aimed at the personnel on the phones - but rather the design of the product and service offering.

Shocking, I said I would post every working day till resolved, again no comms from this awful company .. at lt least acknowledge your customers.. reluctant to give out any info .. on the phone yet again to them to be told they will be in touch .. won’t hold my breath .. started processing my issue with the pension ombudsman.. next step solicitor..

Really helpful staff and good knowledge on my pension affairs