LifeSight GB - master trust pension scheme Bewertungen 336

The user experience is excellent. Clear, easy to navigate, informative, all helping me engage with my pension fund for the best outcomes.

Like many of the reviews below I've been trying to transfer my pension away from Lifesight since JUNE! They make it impossible and ask for a ridiculous amount of unrelated documentation to put up hurdles. Will then pretend they've not received them and send a generic email that they are still waiting for the documentation. So far I've filled in 6 pages of a form, provided 3 months payslips, 3 months bank statements, my employment contract, a pension benefit statement and a summary of my pension contributions for the past 3 months. Comparatively I filled in an online form with another provider, verified my ID and 14 days later the transfer was complete, whereas with Lifesight 4 months and still ongoing! Save yourselves the time and effort and avoid the headache. In addition to the above I've tried to resolve over the phone and been promised callbacks that I am still waiting for weeks later!! Close to giving up!

Very informative presentation! Thank you!

Attended retirement planning session with my employer. Informative and good guidance from Phil Percival.

Very helpful & has made me realise I really need to start organising myself.

This was a very insightful meeting. Very well explained.

I have been trying to consolidate my pension since June and LifeSight make it deliberately absolutely impossible to leave by endless and pointless emails and unhelpful comms. What a shamble of a company. Shame on you for wasting our time.

I recently contacted LifeSight Pensions regarding my pension plan and arranged a callback. I was fortunate to be contacted by Carmel, who was incredibly professional, knowledgeable, and patient throughout our conversation. She took the time to answer all my concerns with clarity and care.
What truly stood out was Carmel’s follow-up—she sent a detailed email that helped me better understand everything we discussed. Her dedication and kindness made a real difference. I genuinely wish there were more people like Carmel in the world.
Carmel is a true credit to LifeSight. Thank you, Carmel!

I have been trying to transfer my pension from an old occupational scheme to another occupational pension scheme (Aviva) . It is like they are using some form of A.I. but a stupid version. This transfer stated in June and just complete a the end of Oct 25. They put up so many hurdles and make it as difficult as possible. Do you know they won't even read this and send out a rely.
"Please email me at the below email address confirming your details so I can ensure this is reviewed: LifeSight.com"

Presenter explained everything very clearly and thought about any questions we had before answering them.

I reached age 55 on 21 September 2025 and decided to take my lump sum. I completed all the paperwork online and submitted it before the retirement date. I received my lump into my bank account on 8 October 2025. The process was straightforward and I had no issues.

Very informative. Q&A was a very important element for me and would welcome further opportunity to ask further questions. Thanks

I am awaiting for the LifeSight to transfer my assets to a newly created for me LifeSight account with the cash tax free amount to be send to me. My retirement application was sent to LifeSight back in August this year and since then I am still waiting for some information on this simple task (this matter should be completed between 4-6 weeks max). Calling the Customer service team is rather pointless as their knowledge is limited. They continuously keep referring to the Admin Team, which in my eyes, this Admin Team seem to be not capable to do their job or simply manage their workload.
This is now, unfortunately almost 3rd month since my application was sent to them and I’m still hearing "the admin team will get in touch with me…"…..or " this will be expedited now".....but still nothing! I'm still waiting.....an date can not be provided???

No issues at all when I was paying into the scheme. Trying to transfer out to another provider has been a challenge.
Completed all transfer forms and forwarded via the other provider as requested and then advised WTW didn’t receive the correct forms and it’s been a weekly grind to eventually get confirmation transfer will happen and numerous email requests for more forms to be completed despite calls confirming nothing else to do
No idea on timeline so definitely feels like I have made the right call to move away - hopefully funds will transfer soon.

What worries me further is I used to work for WTW, but on the insurance side, but still all a drag to get over the line

I have tried to transfer out my pension- a month now and still in the process. Lifesight have been very slow in responding to my request and making it almost impossible to transfer out my pension. I wouldn't use them. They keep asking for new docs or to sign documents again. Awful experience.

Carmel was my point of contact through the whole process - what an absolutely amazing lady who addressed this in a personal way , above and beyond expectations. One amazing lady and deserves a promotion , she’s absolutely incredible 👌

RE: Delayed transfer out. As of today, still waiting for Lifesight 'admin team' to transfer out my pension money. The latest fiasco is after a further [10 day] delay while Lifesight ask my new pension provider [which is one of the largest and best known in the UK] it is is a 'clone' [scammer] after they've already been dealing with them on my confidential info. for several weeks I'm told admin will now need to another 5-10 days to determine the receiving pension co's ID before transferring my money. We're now on week 9 and still no transfer. This is very poor, bumblingly incompetent, slow service in transferring a customer's pension cash. I'm now waiting for a return call to see what's still delaying the money transfer.

Very detailed discussion on the use of the sites and the benefits available to you.

I wanted to leave a Review for a lady named Rosie who stayed on the phone for over an hour helping me with an online application in relation to setting up my new pension arrangements heading into retirement, I found the online pathway scary and confusing, but when I reached out for help on the phone Rosie stayed with me till I had completed it, Thanks again Rosie, very much appreciated.

Great presentation today... very useful