LifeSight GB - master trust pension scheme Bewertungen 336

Really helpful clear and concise run through of the various options open as we plan towards retirement highly recommended

I never had the opportunity to learn about pension, retirement and so a super thank you for the comprehensive insights! I have now a great starting point to learn and discover more!

Very clear advice. Great presenters.

Fantastic service from LifeSight over a call helping me with an administration task. Spoken to many of the team who are super and professional, Jay, in particular as well who is also providing an above and beyond service. Thank you

A very informative and professionally presented introduction. As someone who’s spent much of the last 30 working years with his head buried in the sand when it comes to pensions and related requirements, this has immediately opened my eyes and provided instant encouragement with a clear pathway to get my affairs in order.

Very informative, helpful reminders on preparing for retirement.

The customer service, with its friendliness and help on the phone, was outstanding, and the high expertise in the management of my pension funds is greatly appreciated. Thanks especially to Sarah, who guided so warmly and fluently through the information, the installation of the app, and the next steps.

Helpful and responsive customer support, very painless!

Market Leading
Responsive staff, easy to navigate and great performance.

These people get bad reviews but I don't understand why. Everyone I've spoken with is professional, courteous and friendly. OK, I have problems logging in but that's a minor issue.
I spoke with Rosie a few days ago. She was wonderful. Knew her stuff and also lovely to speak with. A credit to the business.
I also spoke with Abraham today and he was a joy. Even recommended where to visit in the Philippines!
No issues with accessing my account and taking money in a timely and efficient way. Well done Lifesight. All the best to you.
P.S. having looked at other reviews since I posted this, I've noticed Rosie has been mentioned several times. Perhaps she should get an award in her appraisal.

App is good overall, can be a bit clunky at times, e.g. when trying to change LifeSight age it often bugs out and doesn’t allow you to action it. Seems there app isn’t fully optimised for usage and relies on pushing you back to the webpage, if I have an app downloaded I don’t want to be forced to go out of the app.

The scheme itself is good, clear investment categorisation and explanations, with options for self management of investments.

Explaining all the options in an easy way.
Provided up to date information regarding life span and how to use the hub.

Once your money is in they make it impossible to get your money out. Its been weeks and weeks of forms and no movement.

Excellent presentation. Knowledgeable. Answered all questions clearly.

Really good team delivering the content. Will to take questions and able to answer them throughly.

It was really useful call to help me make my choices

Easy to understand and clearly explained

Total mismanagement of transfer of funds. following complaint submitted and request for compensation.
Please accept this as my formal complaint for investigation and complensation due to clerical errors by Life Sight in miss managing the fund transfer of my pension to AVIVA which has resulted in delays in them being able to set up my endowment policy and payment of pension.

The details are as follows:

• In May 2025 I completed all the correspondence to arrange for the funds available to be transferred to Aviva who was arranging my endowment policy. Part of this transfer was the request for me to receive the 25% tax free lump sum.
• On the 5th June 2025 I received a letter requesting that I validate my address. I therefore responded immediately providing Octopus energy and First Direct Gold Card statement.
• On the 10th June 2025 I received a further letter which was extremely concerning with regards to validating the company that I was taking out the endowment before you would transfer the funds. This letter identified the if a red flag was identified then I “would lose my statutory right to this transfer, and the trustees much refuse this transfer request” At this time your company was already aware that I was using Aviva which you transfer to on a regular basis”. Therefore, this check and the pressure and concern inflicted on me was unnecessary and introduced further delays.
• I received a letter to confirm that you had transferred the funds to Aviva for them to complete my endowment policy. This was 3 months after submitting my documents. However, you transferred the entire amount and did not pay the 25% lump sum amount to me. In discussing this with your agent they advised that they will need to contact Aviva and have them return the funds to yourselves so that you can then send me the 25% and the remainder back to Aviva.
• 8th August 2025 Aviva advised me that they had returned the incorrect funds to you for your company to action and return the correct amount.
• On the 28th August I was sent a second request to resubmit my application (already done) so that you could process the correct transfer of funds. i.e. 25% to me and the remainder to Aviva.
• However, I was away at the time and this was completed and sent to you on the 10th September 2025, (by email) after talking to your company regarding Aviva signing form 3 who agreed that you had the details and their signature on the original application was not required. I received an acknowledgement on the 12th September 2025 that the resubmitted forms had been received.
• 15th September 2025 I received an email acknowledging the fault and confirming that “Regarding the delay in paying your tax-free lump sum, LifeSight will calculate any potential interest lost due to this delay and address it once your retirement request is fully processed.” Which I have received not payment of lost interest on the amount transferred to me.
• 18th September 2025 four months following the original request I received confirmation that the funds had been transferred to Aviva and the 25% to myself.
• 31st October 2025 I finally received confirmation from Aviva that following receipt of your funds they have set up the endowment policy which will only commence payment of pension on the 5th November 2025 onwards. Monthly payments will be £496.56.

Based upon the stress and difficulties your company has caused me, along with the delays in correctly transferring the funds to Aviva which entailed having to have them returned. Lifesight has essentially, delayed payment of my pension from this endowment by at least 4 months which allows for a period of two months for Lifesight to transfer the correct funds in the first place and giving Aviva reasonable time to set up the policy. Therefore, taking into consideration the delay caused by Lifesight I have now missed four payments of pension totally £1,986.24.

Therefore, I am seeking compensation from Lifesight of £1,986.24 and wish to agree an additional amount for damages due to stress and all the additional work I had to undertake to get this sorted. This included the original delays following the initial request to transfer with additional checks and proofs requested which should have been part of the original submission and not a second thought.

had an issue with an email received containing the incorrect information and retirement date - called and spoke to Rosie, who was very helpful and addressed the issue