Theo and Kyle kept us posted about their arrival time. They worked very quietly and efficiently and left no mess, all packaging was taken away. The new pergola looks great and we received full instruc... Mehr ansehen
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Das sagen Bewerter
I lost one of the adjustable feet on the table of our Turin dining set. I contacted customer service and explained the problem. They sent me 4 replacement feet - free of charge!
Unternehmen hat geantwortet
We have 3 products from Leisuregrow, and they are a number of years old (>10 years) but their excellent customer service, were able to help us with parts. This was done in a courteous and professi... Mehr ansehen
Unternehmen hat geantwortet
I lost the screw-in foot to a garden chair (part of a set) bought from LeisureGrow some eight years ago. Despite the passage of time I contacted them on the off chance they might be able to supply a r... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
LeisureGrow is a family-run business, supplying thousands of product lines to trade, retail, and distributors in the UK, Ireland and parts of Europe. Established in 1999, we are seen as the innovators of the latest industry trends, placing environmental care at the forefront, with quality design and functionality. Our brands: LG Outdoor, NOMA, NGL, Grillstream, Petface
Kontaktinformationen
LeisureGrow Products Ltd, New Inn Road, SG7 5HG, Hinxworth, Vereinigtes Königreich
- +44 (0)1462 744500
- marketing@leisuregrow.com
- www.leisuregrow.com
4,7
Hervorragend
312 Bewertungen
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Das haben sich andere Leute angesehen
Substandard BBQs and Disappointing Customer Service
If I could leave less than 1 star I would! We purchased our BBQ over two years ago through John Lewis who I have to say, live up to their reputation of excellent customer service. We paid £1158 for the BBQ (so not cheap) and all 4 wheels have since collapsed, making it impossible to move through no fault of our own. Leisuregrow were provided with photos but have ducked and dived, refusing to replace the wheels, claiming they were not covered under the existing warranty unlike recent products. JL however agreed that this is unfair and have offered to replace the wheels at a cost to them.
I would never buy a BBQ again from Leisuregrow as the quality is substandard and their customer service is lacking. Disappointing for a UK based company but hats off to John Lewis.
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
We’re very sorry to hear about your experience and disappointed that you feel let down by us.
We appreciate you taking the time to share your feedback, and we completely understand how frustrating this situation has been, especially given the investment you made in your BBQ. While warranty terms can vary between product ranges and production periods, we recognise that this has not met your expectations.
Please also note that John Lewis do hold certain spare parts independently, which they may be able to offer directly to customers. We are unsure whether this option was discussed with you during the process.
Your feedback has been shared internally with our customer care and product teams as we continuously review both product quality and aftercare support.
Thank you again for bringing this to our attention.
Kind regards,
The LeisureGrow Team
Turin Dining Set
I lost one of the adjustable feet on the table of our Turin dining set. I contacted customer service and explained the problem. They sent me 4 replacement feet - free of charge!
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for your 5-star review!
We’re delighted to hear that our customer service team was able to help quickly and get replacement adjustable feet sent out for your Turin dining set.
We always aim to make things as easy as possible for our customers, so it’s great to know you had a positive experience.
We really appreciate you taking the time to share your feedback and hope you continue to enjoy your dining set for many years to come!
Kind regards,
The LeisureGrow Team
Absolutely appalling customer service
Absolutely appalling customer service.
They have no idea where your products are once you've ordered them.
And also say they have 10 days to pick and send them out, which isn't made clear on the websites.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating delays and a lack of clear delivery updates can be, particularly when expectations around dispatch times are unclear.
We aim to provide accurate information throughout the ordering process, so we’re disappointed to hear that this was not your experience.
Your comments regarding communication, order tracking, and dispatch time visibility have been noted and shared with the relevant teams for review as we continue working to improve our service.
Thank you again for your feedback.
Kind regards,
The LeisureGrow Team
Swanky new Pergola
Theo and Kyle kept us posted about their arrival time. They worked very quietly and efficiently and left no mess, all packaging was taken away. The new pergola looks great and we received full instructions on how to use and maintain it.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you for your wonderful 5-star review!
We’re so pleased to hear that Theo and Kyle kept you informed throughout, worked efficiently, and left everything spotless afterwards. It’s great to know you’re happy with your new pergola and that the handover instructions were helpful.
We’ll be sure to pass your kind comments on to the team — they’ll really appreciate it. Thank you again for choosing us, and we hope you enjoy your pergola for many years to come!
Kind regards,
The LeisureGrow Team
Excellent products & excellent customer service.
We have 3 products from Leisuregrow, and they are a number of years old (>10 years) but their excellent customer service, were able to help us with parts.
This was done in a courteous and professional manner.
It is a testament to the quality of their products that they are still going strong after so long and they are able to help.
The company should be proud of itself and its employees.
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review.
We’re delighted to hear that our customer service team was able to assist you with parts for your LeisureGrow products, even after so many years.
It means a great deal to know that your products are still going strong after more than 10 years — that’s exactly the quality and longevity we strive for.
Your kind comments about the professionalism and courtesy of our team will be proudly shared with everyone involved.
Thank you again for your continued support and for taking the time to share your experience.
Kind regards,
The LeisureGrow Team
Excellent after sales customer experience
Had a number of queries relating my Smash Burger BBQ.
They were answered quickly and professionally with a clear depth of product knowledge
It was a refreshingly excellent service with a real customer focus.
Very happy to recommend Grill Stream
18. April 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for your wonderful review!
We're really pleased to hear that you had such a positive experience with our customer care team.
We always aim to help in any way we can and it's great to know that our efforts made a difference for you.
Your kind words truly mean a lot to us and have been shared with the team.
Thank you again for taking the time to leave such a lovely review and for placing your trust in us.
Kind regards,
The LeisureGrow Team
Fantastic customer care
Fantastic customer care. Went above and beyond to sort a problem that was not their fault. Restored by faith in human nature THANK YOU 5*****
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for your wonderful review!
We're really pleased to hear that you had such a positive experience with our customer care team.
We always aim to help in any way we can and it's great to know that our efforts made a difference for you.
Your kind words truly mean a lot to us and have been shared with the team.
Thank you again for taking the time to leave such a lovely review and for placing your trust in us.
Kind regards,
The LeisureGrow Team
Brilliant professional service
Brilliant professional service and sorted my problem very quickly.
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you for the great 5-star review!
We’re really pleased to hear you found our service professional and that we were able to sort your problem quickly.
Providing fast and helpful support is exactly what we aim for, so it’s lovely to know we delivered.
Thanks again for taking the time to share your feedback — it’s very much appreciated.
Kind regards,
The LeisureGrow Team
Service done right!
I needed a replacement part for my Grillstream BBQ. They worked out exactly what I needed and got straight on the case. The part had arrived within a day or 2. Amazing service. Many other companies should take a leaf out of this company's book!
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for the fantastic 5-star review!
We're really pleased we could help you find the right replacement part for your Grillstream BBQ and get it sorted quickly.
Our team always aims to make things as easy and fast as possible, so it’s great to hear that the service hit the mark.
Your kind words genuinely mean a lot to us, and we really appreciate you taking the time to share your experience.
Enjoy getting back to cooking on your BBQ!
Kind regards,
The LeisureGrow Team
Brilliant!
Needed replacement feet for my patio table after losing while moving house. Contacted Leisuregrow regarding this and within 2 days I had replacements delivered. The customer service team were brilliant to deal with and would definitely use this company again.
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for your kind review!
We're really glad we could help get your patio table sorted so quickly.
Losing small parts during a move is never fun, so it's great to hear the replacement feet reached you promptly and that our customer service team made the process easy.
We truly appreciate your support and look forward to helping you again in the future. Enjoy your patio table! 🌿
Kind regards,
The LeisureGrow Team
Great aftersales service .
Great aftersales service .
We bought the Monte Carlo 4 seater rattan set almost 5 years ago .All our friends and family loved sitting around it ,the comfort and the style .
Unfortunately packed away last autumn for the winter and just opened to check for this season and found the table top rattan had broken .
We contacted the customer service,who were wonderful .James looked into the problem and luckly we were able to purchase just the table top ,rather than the whole set which we love so much .Delivery was arranged and delivered within 2 days .Thank you so much James and Leisuregrow Products Ltd for the great service .How many companies would go the extra mile like this company has, to please a customer ? .Just bare in mind when you buy something ,the aftersales service is very important .Not just the price you paying .
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for your wonderful 5-star review — it truly means a lot to us!
We’re delighted to hear how much you and your family have enjoyed your Monte Carlo set over the years, and it’s great to know it’s been such a comfortable and stylish centrepiece for your gatherings.
We’re especially pleased that our team was able to assist you in finding a suitable solution and get everything sorted quickly.
Being able to offer replacement parts where possible is something we always strive for, so it’s fantastic to hear this made a difference.
Your kind words about our aftersales service really do mean a great deal — we completely agree that support after purchase is just as important as the product itself.
Thank you again for your support, and we hope you continue to enjoy your set for many more years to come!
Kind regards,
The LeisureGrow Team
Chair Clips
Brilliant company to deal with. Very responsive. Thank you so much. 10/10.
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you had a positive experience and that our team could assist you effectively.
Your feedback means a lot to us and motivates us to continue providing the best service and products possible.
We truly appreciate your support and look forward to serving you again in the future!
Kind regards,
The LeisureGrow Team
Leisuregrow Products LTD a great company.
Had a small problem with the loss of a garden table parasol reducer ring. Contacted LG who responded very quickly. On giving them the exact product details, they sent a replacement part FOC!!! It arrived overnight. Well done LG!!!
Always bought their products and this is why, great customer service as well as great products.
Well done again.
Mark h
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for your fantastic feedback!
We’re thrilled to hear that our team could resolve your issue quickly and get your parasol reducer ring to you overnight.
We really appreciate your loyalty and kind words—it’s customers like you who make what we do so rewarding.
Enjoy your garden time, and we look forward to continuing to provide great products and service!
Kind regards,
The LeisureGrow Team
Lost garden chair foot.
I lost the screw-in foot to a garden chair (part of a set) bought from LeisureGrow some eight years ago. Despite the passage of time I contacted them on the off chance they might be able to supply a replacement. They were most helpful and despite the exact product being no longer in their range they supplied (free of charge) a part which did the job. Most impressive.
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for your fantastic review!
We’re delighted to hear that our team was able to help, even after so many years.
It’s great to know the replacement part worked perfectly for your garden chair set.
We always aim to support our customers for as long as possible, so your feedback really means a lot to us.
We hope you continue to enjoy your furniture, and please don’t hesitate to get in touch if we can help with anything else in the future.
Kind regards,
The LeisureGrow Team
I called about a fault with a BBQ…
I called about a fault with a BBQ bought around 18 months ago and they sent me a new part with no questions about warranty or any details beyond what was wrong. Being able to speak to a human who immediately arranged a solution is a great asset.
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review!
We’re really pleased to hear that our team was able to resolve the issue quickly and make the process straightforward for you.
Providing helpful, human support and hassle-free solutions is exactly what we aim for, so it’s great to know that came through in your experience.
If you ever need anything else, we’re always here to help. Enjoy your BBQ!
Kind regards,
The Leisuregrow Team
Over the winter I lost the foot clips…
Over the winter I lost the foot clips that hold our garden furniture together. I phoned Trudie, who was able to replace the lost clips free of charge by return of post. Wonderful service. Thanks Trudie
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you for your wonderful 5-star review!
We’re delighted to hear that the Team were able to help get your garden furniture sorted so quickly. We’ll be sure to pass on your kind words to them—they’ll really appreciate it!
It’s great to know you were happy with the service, and if you ever need anything else, we’re always here to help.
Enjoy your garden setup!
Kind regards,
The Leisuregrow Team
Excellent customer service!
I emailed this company and received a very quick reply.
I also telephoned them and spoke to a very pleasant lady who confirmed that the Oslo bistro set I was enquiring about was the same colour (light grey) as the one I purchased from them a few years ago. Excellent customer service!!!! Thank you..
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for your wonderful 5-star review!
We’re delighted to hear about your positive experience, and that our team was able to assist you quickly and confirm the details you needed. It’s especially lovely to know the Oslo bistro set matched your previous purchase perfectly.
Your kind words about our customer service truly mean a lot to us — we’ll be sure to pass them on to the team.
Thank you again for your support, and we hope you continue to enjoy your set for years to come!
Kind regards,
The Leisuregrow Team
Fabulous Customer Service
I have been dealing with James while deciding between a gourmet 6 burner built in or an island
Tge responsiveness and willingness to help has been excellent and a real change from most customer service experiences.
I can’t yet comment on the ownership experience but if it matches the customer service I will be delighted.
Thanks James
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for the fantastic review!
We’re really pleased to hear the team were able to support you so well while you were deciding between the gourmet 6-burner built-in and the island option.
Providing responsive, helpful service is something we genuinely strive for, so it’s great to know that your experience stood out.
We hope you’ll be just as delighted with the ownership experience once everything is in place. If you need anything at all in the meantime, we’re always here to help.
Thanks again for taking the time to share your feedback — it means a lot!
Kind regards,
The Leisuregrow Team
Had an issue with purchase,But the…
Had an issue with purchase,But the Customer service Team were very helpful and swift in their response! Hopefully the issue will be resolved. The product was excellent by the way.
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for your kind 5-star review! ⭐
We’re really glad to hear that you’re enjoying the product and that our Customer Service Team was able to assist you quickly.
Providing helpful and timely support is very important to us, so it’s great to know your experience reflected that.
We appreciate your patience while the issue is being resolved, and if there’s anything else we can help with in the meantime, please don’t hesitate to reach out.
Thanks again for your support!
Best regards,
The Leisuregrow Team
Great service
Great service, great product and great customer service, small
Issue with bbq that was rectified within 24 hours!
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We’re really pleased to hear you’re happy with both the BBQ and the service you received.
While we’re sorry there was a small issue initially, we’re glad our team was able to get it resolved quickly for you.
Your feedback means a lot to us, and we hope you enjoy many great BBQs ahead! 🔥
Best regards,
The Leisuregrow Team
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