I purchased one of their table and dining sets a good few years ago now. Most of it is an excellent condition, but the weave on the tabletop is starting to break up a little although this is not rea... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I never leave feedback for companies or products HOWEVER my Grillstream BBQ wasn’t working and so I looked up the manufacturer online and immediately managed to get through to David in customer supp... Mehr ansehen
Unternehmen hat geantwortet
Above and beyond customer service from James P who resolved the issue in a timely, professional and friendly manner. He went the extra mile to ensure a positive outcome. Thank you James
I have bought a Mikado 3m parasol for an existing table and chairs. It’s a lovely umbrella, great quality and looks great. One slight hitch is that the base pole and the parasol element won’t fit tog... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
LeisureGrow is a family-run business, supplying thousands of product lines to trade, retail, and distributors in the UK, Ireland and parts of Europe. Established in 1999, we are seen as the innovators of the latest industry trends, placing environmental care at the forefront, with quality design and functionality. Our brands: LG Outdoor, NOMA, NGL, Grillstream, Petface
Kontaktinformationen
LeisureGrow Products Ltd, New Inn Road, SG7 5HG, Hinxworth, Vereinigtes Königreich
- +44 (0)1462 744500
- marketing@leisuregrow.com
- www.leisuregrow.com
4,7
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361 Bewertungen
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Great aftersales service .
Great aftersales service .
We bought the Monte Carlo 4 seater rattan set almost 5 years ago .All our friends and family loved sitting around it ,the comfort and the style .
Unfortunately packed away last autumn for the winter and just opened to check for this season and found the table top rattan had broken .
We contacted the customer service,who were wonderful .James looked into the problem and luckly we were able to purchase just the table top ,rather than the whole set which we love so much .Delivery was arranged and delivered within 2 days .Thank you so much James and Leisuregrow Products Ltd for the great service .How many companies would go the extra mile like this company has, to please a customer ? .Just bare in mind when you buy something ,the aftersales service is very important .Not just the price you paying .
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for your wonderful 5-star review — it truly means a lot to us!
We’re delighted to hear how much you and your family have enjoyed your Monte Carlo set over the years, and it’s great to know it’s been such a comfortable and stylish centrepiece for your gatherings.
We’re especially pleased that our team was able to assist you in finding a suitable solution and get everything sorted quickly.
Being able to offer replacement parts where possible is something we always strive for, so it’s fantastic to hear this made a difference.
Your kind words about our aftersales service really do mean a great deal — we completely agree that support after purchase is just as important as the product itself.
Thank you again for your support, and we hope you continue to enjoy your set for many more years to come!
Kind regards,
The LeisureGrow Team
Chair Clips
Brilliant company to deal with. Very responsive. Thank you so much. 10/10.
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you had a positive experience and that our team could assist you effectively.
Your feedback means a lot to us and motivates us to continue providing the best service and products possible.
We truly appreciate your support and look forward to serving you again in the future!
Kind regards,
The LeisureGrow Team
Leisuregrow Products LTD a great company.
Had a small problem with the loss of a garden table parasol reducer ring. Contacted LG who responded very quickly. On giving them the exact product details, they sent a replacement part FOC!!! It arrived overnight. Well done LG!!!
Always bought their products and this is why, great customer service as well as great products.
Well done again.
Mark h
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for your fantastic feedback!
We’re thrilled to hear that our team could resolve your issue quickly and get your parasol reducer ring to you overnight.
We really appreciate your loyalty and kind words—it’s customers like you who make what we do so rewarding.
Enjoy your garden time, and we look forward to continuing to provide great products and service!
Kind regards,
The LeisureGrow Team
Lost garden chair foot.
I lost the screw-in foot to a garden chair (part of a set) bought from LeisureGrow some eight years ago. Despite the passage of time I contacted them on the off chance they might be able to supply a replacement. They were most helpful and despite the exact product being no longer in their range they supplied (free of charge) a part which did the job. Most impressive.
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for your fantastic review!
We’re delighted to hear that our team was able to help, even after so many years.
It’s great to know the replacement part worked perfectly for your garden chair set.
We always aim to support our customers for as long as possible, so your feedback really means a lot to us.
We hope you continue to enjoy your furniture, and please don’t hesitate to get in touch if we can help with anything else in the future.
Kind regards,
The LeisureGrow Team
I called about a fault with a BBQ…
I called about a fault with a BBQ bought around 18 months ago and they sent me a new part with no questions about warranty or any details beyond what was wrong. Being able to speak to a human who immediately arranged a solution is a great asset.
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review!
We’re really pleased to hear that our team was able to resolve the issue quickly and make the process straightforward for you.
Providing helpful, human support and hassle-free solutions is exactly what we aim for, so it’s great to know that came through in your experience.
If you ever need anything else, we’re always here to help. Enjoy your BBQ!
Kind regards,
The Leisuregrow Team
Over the winter I lost the foot clips…
Over the winter I lost the foot clips that hold our garden furniture together. I phoned Trudie, who was able to replace the lost clips free of charge by return of post. Wonderful service. Thanks Trudie
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you for your wonderful 5-star review!
We’re delighted to hear that the Team were able to help get your garden furniture sorted so quickly. We’ll be sure to pass on your kind words to them—they’ll really appreciate it!
It’s great to know you were happy with the service, and if you ever need anything else, we’re always here to help.
Enjoy your garden setup!
Kind regards,
The Leisuregrow Team
Excellent customer service!
I emailed this company and received a very quick reply.
I also telephoned them and spoke to a very pleasant lady who confirmed that the Oslo bistro set I was enquiring about was the same colour (light grey) as the one I purchased from them a few years ago. Excellent customer service!!!! Thank you..
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for your wonderful 5-star review!
We’re delighted to hear about your positive experience, and that our team was able to assist you quickly and confirm the details you needed. It’s especially lovely to know the Oslo bistro set matched your previous purchase perfectly.
Your kind words about our customer service truly mean a lot to us — we’ll be sure to pass them on to the team.
Thank you again for your support, and we hope you continue to enjoy your set for years to come!
Kind regards,
The Leisuregrow Team
Fabulous Customer Service
I have been dealing with James while deciding between a gourmet 6 burner built in or an island
Tge responsiveness and willingness to help has been excellent and a real change from most customer service experiences.
I can’t yet comment on the ownership experience but if it matches the customer service I will be delighted.
Thanks James
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for the fantastic review!
We’re really pleased to hear the team were able to support you so well while you were deciding between the gourmet 6-burner built-in and the island option.
Providing responsive, helpful service is something we genuinely strive for, so it’s great to know that your experience stood out.
We hope you’ll be just as delighted with the ownership experience once everything is in place. If you need anything at all in the meantime, we’re always here to help.
Thanks again for taking the time to share your feedback — it means a lot!
Kind regards,
The Leisuregrow Team
Had an issue with purchase,But the…
Had an issue with purchase,But the Customer service Team were very helpful and swift in their response! Hopefully the issue will be resolved. The product was excellent by the way.
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for your kind 5-star review! ⭐
We’re really glad to hear that you’re enjoying the product and that our Customer Service Team was able to assist you quickly.
Providing helpful and timely support is very important to us, so it’s great to know your experience reflected that.
We appreciate your patience while the issue is being resolved, and if there’s anything else we can help with in the meantime, please don’t hesitate to reach out.
Thanks again for your support!
Best regards,
The Leisuregrow Team
Great service
Great service, great product and great customer service, small
Issue with bbq that was rectified within 24 hours!
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We’re really pleased to hear you’re happy with both the BBQ and the service you received.
While we’re sorry there was a small issue initially, we’re glad our team was able to get it resolved quickly for you.
Your feedback means a lot to us, and we hope you enjoy many great BBQs ahead! 🔥
Best regards,
The Leisuregrow Team
Great customer service
Great customer service, very kind and understanding. Resolved my issue quickly! Highly recommend!
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for your kind words and for taking the time to leave a 5-star review! 🌟
We’re really glad we could help and resolve your issue quickly. Your recommendation truly means a lot to us, and we’re always here if you need anything in the future.
Kind regards,
The Leisuregrow Team
Good quality and a wide selection of toys to choose from
I have bought several petface toys for our medium size supermutt because my dog is obsessed with the squeaky inside them and find these toys are a good quality, there material doesnt pull out easily which make the toys last longer and my floor isn't covered with fur, his favourite is the duck, unfortunately jessie the giraffe stopped squeaking within 3 hours of our dog playing with it, but contacted leisuregrow which were helpful and sorted things out for me. Good customer service and would recommend petface toys to others.
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you for taking the time to leave such a detailed review.
We’re so pleased to hear that your Dog loves the Petface toys, especially the duck — it’s always great to know they’re keeping dogs happy and entertained!
We’re sorry to hear that Jessie the giraffe stopped squeaking so quickly, but we’re glad our team at LeisureGrow were able to help and get things sorted for you.
Your kind words about our customer service really mean a lot to us.
Thank you for the recommendation and for choosing Petface toys — we hope your dog continues to enjoy many more playtimes!
Kind regards,
The Leisuregrow Team
Christmas lights
contacted
about buying beautiful incandescent Christmas tree lights which they still stock, Customer services replied immediately, lights purchased all sorted for next Christmas!!
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for your lovely feedback!
We’re really pleased to hear that our customer services team were able to help you so quickly and that you managed to get hold of the incandescent Christmas tree lights you were looking for.
It’s great to know everything is now sorted for next Christmas 🎄
Thanks again for taking the time to share your experience – it’s very much appreciated!
Kind regards,
The Leisuregrow Team
I had an unusual request and they…
I had an unusual request and they helped me by sending a component FOC. Great
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for the 5-star review!
We’re really glad we could help with your request.
Customer satisfaction is important to us, and it’s great to hear you had a positive experience.
Thanks again for taking the time to share your feedback!
Kind regards,
The Leisuregrow Team
Superb customer service
Superb customer service. Very rare in this day and age. I had an issue with outdoor garden furniture and customer service dealt with it immediately and next day I received a replacement part which I easily fitted myself. I cannot fault this company in any way. Great service, great products.
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for taking the time to leave such a fantastic review.
We’re truly delighted to hear that our customer service team was able to resolve the issue quickly and that the replacement part arrived promptly and was easy to fit.
Your kind words about our service and products really mean a lot to us and motivate the whole team to keep delivering the best possible experience.
If we can ever help with anything else, please don’t hesitate to get in touch. Enjoy your garden furniture! 🌿
Warm regards,
The Leisuregrow Team
Very speedy contact and item replacement
I contacted the company due to a dog toy not lasting very long, within the jaws of my German shepherd X ‘enthusiastic chewer’, Stanley. James, replied very quickly. He gave me the choice of a refund, or replacement. Within a week, the item had been replaced , accompanied by an additional seriously strong dog toy. Thank you very much.
18. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for taking the time to leave us a 5-star review!
We’re really glad the team were able to help and that the replacement reached you quickly. Stanley sounds like a brilliant (and very determined!) chewer, so we’re especially pleased to hear the extra-strong toy was a hit.
Thanks again for your kind words and for choosing us — give Stanley a pat from the team 🐾
Warm regards,
The Leisuregrow Team
Incredible customer support
Having purchased a consumer item via Amazon UK that was supplied by Leisuregrow, there was a small issue with the product that I hoped that Leisuregrow might be able to help me with. I contacted them first by telephone and then with a requested follow-up email, and hey presto - the great folk at Leisuregrow set about helping me, and surpassed my expectations with their proposed remedy. As email replies were coming from more than one person, it seems that Leisuregrow has a really excellent and helpul team.
12. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for taking the time to leave such a detailed and positive review. We’re delighted to hear that our team was able to help resolve the issue for you and that the outcome exceeded your expectations.
Providing responsive, friendly, and effective customer support is something we take great pride in, so it’s wonderful to know that this came across—especially when several members of the team were involved.
Thank you again for choosing Leisuregrow and for your kind words. If we can ever help again in the future, please don’t hesitate to get in touch.
Warm regards,
The Leisuregrow Team
Outstanding customer service
Same day reply to my request for a replacement lights power supply was great, but the arrival of the right supply 2 days later (on a Sunday) was outstanding customer service.
PS love the lights too.
6. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you so much for taking the time to leave us a 5-star review.
We’re really pleased to hear that the replacement power supply arrived so quickly and that our team could help resolve things for you.
Delivering on a Sunday was a nice bonus, and it’s great to know it made a difference. Even better to hear that you’re loving the lights too!
Thanks again for your kind words and support — it truly means a lot to us.
Kind regards,
The LeisureGrow Team
Excellent service
Excellent service, I would highly recommend this company, although I would probably suggest they use a different courier as they were atrocious. My item arrived but on receipt small fragments were broken off it through transportation presumably, but item was still functional. I contacted the company and told them, they immediately responded to my email and offered me a partial refund which I was more than happy to accept.
16. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thanks so much for the great review and for recommending us!
We’re really glad to hear you were happy with how we handled things and that the item is still working as it should.
Sorry again about the courier experience — that’s definitely frustrating and not what we want for our customers.
We really appreciate you letting us know and for being so understanding.
Thanks again for your support!
Kind regards,
The LeisureGrow Team
A plug had stopped working and they…
A plug had stopped working and they sent a replacement free of charge. Excellent customer service. Thanks
13. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Leisuregrow Products LTD
Thank you for your kind review and for taking the time to share your experience.
We’re really pleased to hear that our team was able to help and get a replacement to you quickly.
Your satisfaction means a lot to us, and we truly appreciate the 5-star feedback.
Kind regards,
The LeisureGrow Team
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