I bought a beautiful floral high low dress size 16 and the dress DID NOT look like the picture. i had to pay $$$ to have the dress altered because they wanted to give me $13.00 credit or $90 and i ha... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Shocking experience. I really wouldn’t waste your money because it’s pretty much a scam. You’ll pay for returns about £50 in total to return multiple items and they also take a “re stocking fee”... Mehr ansehen
Unternehmen hat geantwortet
I would not even give 1 star if I could. The quality is poor and customer service is appalling. Not only they charge a fortune for delivery, you pay double or more for returns and you'll not get full... Mehr ansehen
Unternehmen hat geantwortet
Should have read reviews before panic buy for upcoming wedding. Dresses zips don’t do up because flowers sewn into zips, size about 3x too small, had to pay £50 to return as they are China which is no... Mehr ansehen
Unternehmen hat geantwortet
1,5
Ungenügend
323 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 47 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Stunning dress
Stunning dress, but unfortunately did not fit. Therefore, it was returned and I was refunded in full.
Excellent customer service, by email communication. I was offered a partial (3/4) refund and keep the dress or to choose an alternative but I opted for full refund on its return/inspection. Although it cost me £30 tracked postage from the UK to the US, this gave me peace of mind that it would arrive safely.(About 14 days).
I have no hesitation in purchasing again from this company.
19. Februar 2026
Antwort von Leely
Dear customer,
Thank you so much for taking the time to share your wonderful shopping experience with us! We’re thrilled to hear you love the dress and that our customer service team provided you with great support via email, and we’re glad we could offer flexible solutions that let you choose the full refund after return which suited you best. We totally understand the peace of mind the tracked shipping brings even with the postage cost, and we’re so happy the dress was delivered safely. It means a lot that you’d shop with us again without hesitation, and we’re already looking forward to serving you soon!
Best Regards,
Leely Customer Care Team
I’m veryry disappointed with this…
I’m veryry disappointed with this purchase. The dress looks nothing like the picture shown on the website. The material is very poor quality and feels cheap compared to what was advertised.
Shipping also took forever, and what’s even more frustrating is that they don’t disclose that the dress is not actually in stock. Apparently, they only start making it after you place the order, which significantly delays delivery. And if you try to cancel order they will charge you a 50% for re stocking. This information should be clearly stated before purchase.
Overall, the experience was misleading and not worth the wait. I would not recommend buying from this seller.
1. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Leely
Dear ana perez,
We sincerely apologize for your shopping experience. Regarding the discrepancy between the product description and your feedback, we will immediately investigate the quality of the product. It's important to note that our product pages clearly indicate the in-stock status – items with a "48-hour" icon in the upper right corner of the size tag are in-stock; others require custom production time.
We understand the inconvenience of waiting for custom-made items, but to ensure product quality, each non-in-stock item requires professional production time. Regarding the cancellation policy, we do clearly state the 50% replenishment fee on the order confirmation page; this is to cover the production costs already incurred.
Please send your order details and specific issues to customercare@leely.com. Our customer service manager will personally review your situation and provide the best possible solution. Thank you for your feedback; it will help us improve our service.
Best regards,
Leely Customer Service Team
Abysmal
When first placing an order, it says up to 14 days for delivery for a dress without a custom size. The email says you can reach out to customer service about expediting the shipment. After doing so, I was told it is now delayed. They did not notify me of the delay, I had to reach out to them. Since the dress wouldn’t arrive for several weeks after I needed it, I requested a cancellation. Due to their absolutely ridiculous policy, even though I was not notified of the delay, I would only be reimbursed for the shipping fee. Do yourself a favor and do not even attempt to buy anything from this absolute scam and sorry excuse of a “business”.
15. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Leely
Dear Jessica Lange,
We sincerely apologize for this unpleasant shopping experience. Regarding the shipping delay, we should have proactively notified you; this was an oversight in our service process, for which we deeply regret.
We understand your decision to cancel the order due to scheduling conflicts. Regarding the refund policy, it should be noted that once an order enters the production process, material and production costs have already been incurred; therefore, we can only refund the shipping cost. This policy was clearly stated in the terms and conditions before purchase.
We have already sent the relevant email to your inbox; please check your inbox.
Best regards,
Leely Customer Service Team
Very expensive (£92) for a cheap…
Very expensive (£92) for a cheap quality dress that doesn't reflect the quality portrayed in the image on the website. Ordered a size 12 and couldnt even get it over my head noting I am sometimes a 10 also. Made in China. Had to pay £25 to send it back, and 15 delivery so lost a lot of money. Would not recommend.
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Leely
Dear C M,
We sincerely apologize for your shopping experience. Regarding the sizing issue, it's true that different brands have different sizing standards. We recommend that you refer to our detailed size chart (rather than just looking at the label numbers) when purchasing to avoid size discrepancies. At the same time, we take your reported quality issue very seriously and will immediately investigate that batch of products.
To properly resolve your issue, please send your order details and photos to customercare@leely.com. We will provide you with a reasonable compensation plan and cover the corresponding costs. Thank you for your feedback; it will help us continuously improve.
Best regards,
Leely Customer Service Team
AVOID THIS SITE AT ALL COSTS!!!!!!
AVOID THIS SITE AT ALL COSTS!!!!!!
False advertising on their website. Our nan ordered a lovely (well it looked it online) dress suit to wear to out wedding. what arrived was DISGRACEFUL!!!! Advertised as a size 14 Mother of the Bride dress suite at £135. £149.88 with postage!!A cheap, mass produced polyester mess arrived in, what I can only describe as, a shein bag with ZERO care instructions, a size 10 label and poor poor quality. When asking to return I was told to ship it to TEXAS at my own expense and then offered a partial refund of £35!!!
I have raised a dispute with my bank and will be getting a refund one way or another.
AVOID THIS SITE AT ALL COSTS!!!!!!
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Leely
Dear Kirsty Jones,
We are truly horrified and deeply sorry that your grandmother’s special wedding outfit turned into such a terrible experience—this is absolutely not the quality and service we promise to deliver, and we sincerely apologize for the wrong size, poor material, and huge disappointment this has caused your family.
We understand how upsetting it is to receive an item that is nothing like the description, with an incorrect size label and low-quality fabric, especially for such an important occasion. We will immediately treat this as a priority case and fully investigate the issues with the product, packaging, and labeling.
Please send your order number and evidence to our customer service email right away. We will do everything we can to properly resolve this for you, including reviewing the return and refund arrangement fairly, without you being left unfairly out of pocket.
Best Regards,
Leely Customer Care Team
Fake Reviews on Website
One of the image reviews for one of their dresses is clearly AI generated (2 girls in the image with 5 hands between them). Wouldn’t trust
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Leely
Dear Frankie,
We sincerely apologize for the doubts caused by the dress review image you mentioned, and we attach great importance to the issue you raised. All the review images on our official platform are real photos shared by our customers, and we never use AI-generated images for product reviews. We kindly ask you to send the relevant review image to our official email, and our professional team will immediately verify the authenticity of the image and the source of the review. At the same time, we hope you can refrain from spreading unsubstantiated rumors before the verification result comes out, and we will feed back the verification result to you in a timely manner after the check.
Best Regards,
Leely Customer Care Team
A SCAM
IT'S A SCAM!
even if you order from leely.uk the order comes from china and the return is to Texas (US). Not only that, but they make the return process impossible and ask you to lie on the returns sheet to say that the dress you paid >£90 for is worth £15-£20. I don't want to lie or get in trouble. They offered a £20 refund which is a JOKE for a dress I don't want and paid a lot of money for. And when you ask for a refund, they blatantly stop answering. WHAT A SCAM.
5. Februar 2026
Antwort von Leely
Dear Laufley,
Thank you so much for your kind review and for your recognition of Olivia’s prompt and helpful service! We’re glad to have provided you with the tracking code and hope your order arrives safely and soon. If you have any further questions about the shipping status, feel free to reach out to us anytime—we’re always here to help.
Best Regards,
Leely Customer Care Team
Terrible fabric for the clothes and the…
Terrible fabric for the clothes and the necklace arrives broken. Had to return by recorded delivery to Texas!! Anything to put you off returning their cheap clothes. Both worth the money, the two weeks of emails to get a return address. Took a month to return and get some
Money back! Do not use this company.
2. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Leely
Dear Hannah,
We sincerely apologize for the terrible shopping experience you’ve had, including the poor fabric quality, damaged necklace, the extremely time-consuming process of getting the return address, and the long wait for your refund after returning the item to Texas via registered mail. We deeply regret the frustration and trouble all these issues have caused you, and we take your feedback very seriously.
We will conduct a thorough investigation and targeted follow-up on each problem you mentioned: we will look into the product quality issues of the clothing and necklace to optimize our quality inspection process, and we will also review and improve our return service process, including the efficiency of replying to return address inquiries and the speed of refund processing, to avoid similar situations from happening again.
To better resolve your issues and provide you with a satisfactory solution, please kindly send your order details and relevant information about this purchase and return to our official email address customercare@leely.com. Our team will review your information as soon as possible and get back to you promptly with a solution.
Best Regards,
Leely Customer Care Team
SCAM
SCAM. SCAM. SCAM.
I do NOT recommend doing business with them.
They procrastinate and delayed my return request through email, then tried to blame me by saying returns must be done within seven days. I escalated the issue and ended up getting completely ghosted.
Send me a DM if you want details. I’m happy to share my experience. Seriously — don’t do business with them.
BBB complaint coming next!
15. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Leely
Dear Kevin Chien,
We sincerely apologize for the extremely disappointing and frustrating experience you’ve had with your return request, including the delayed response to your email, the subsequent dispute over the 7-day return policy, and the lack of further follow-up after you escalated the issue. We deeply regret the trouble and negative feelings this has caused you, and we take your feedback and the intention to file a complaint with the BBB very seriously.
We will conduct a thorough and targeted investigation into each issue you raised: we will review the entire communication record of your return request to clarify the problems in our customer service response efficiency and follow-up process, and we will also recheck the implementation of our return policy and the communication of relevant rules to avoid such misunderstandings and service omissions from happening again to any customer.
To properly resolve your issues and make up for the bad experience you’ve had, please kindly send your order details, relevant email communication records and other related information to our official customer service email address customercare@leely.com. Our dedicated team will review your information as soon as possible, contact you promptly and provide a satisfactory solution for you.
Best Regards,
Leely Customer Care Team
My dress doesn’t look anything like the…
My dress doesn’t look anything like the pictures on the website. Looks cheap and tacky. Also has an awful fishy smell to it.
Contact customer services which wasn’t very helpful at all.
Would not recommend at all!
30. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Leely
Dear Jordan,
We sincerely apologize that our handcrafted product didn't meet your expectations. Your feedback helps us improve.
Our team has contacted you by email and hopes to properly resolve this issue.
Thank you for helping us serve you better. We value every customer.
With best regards,
Leely Customer Service Team
Worst company ever
Worst company ever. Wish I had read the reviews on here before buying.
Do not order from here, dresses are terrible quality and you can’t return!
27. März 2025
Bewertung ohne vorherige Einladung
Antwort von Leely
Dear rebecca,
I'm very sorry that it didn't satisfy you in terms of its importance to you.
We sincerely request you to leave your contact information. We will do our best to solve this problem for you. Please give us a chance to continue serving you.
With best regards,
Leely Customer Service Team
‼️Avoid this company, scammers🆘‼️
‼️Avoid this company, scammers‼️
Avoid this company—scammers‼️
They claim on their website that they are UK-based (.co.uk), but the item was shipped from China. The dress I received was poor quality for the price.
Even after returning the item at my own cost (£15), the refund never arrived. The company confirmed they received my return and even acknowledged it, yet my money was never refunded. Their recent reply claiming that “refunds are processed promptly once the warehouse receives the return” is false—they already received my return, confirmed it, and still refused to refund me.
This is a scam. They lie, mislead, and ignore customers. ‼️‼️‼️They never refunded me‼️‼️
Do not buy from this company. It is not fair, not acceptable, and clearly dishonest.
8. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Leely
Dear Viktorija,
Hello, and thank you for your feedback! We want to assure you that our fabric has received high praise from customers worldwide. Each item is crafted from high-quality materials, and our tailors put in great effort to prepare your order. From the dyeing to the weaving of the fabric, we are confident that you can see the superb quality.
We assure every customer that our refund will be processed promptly once our warehouse receives the return.
We appreciate your understanding as we work to provide the best possible experience for all our customers.
With best regards,
Leely Customer Service Team
DO NOT ORDER FROM HERE!
DO NOT ORDER FROM HERE!! Absolute joke of a company…complete SCAM!! Purchased a size 14 dress, it took weeks to arrive then when it did the top section is about a size 20 and the skirt section about a size 6. Terribly made, cheap nasty material, not even a care label on the inside!! Was told to return it I would have to pay for return cost to USA- from a UK website! I paid nearly £20 to return and they have sent it back to me because apparently taxes were not paid! Utterly ridiculous and I am £120 out of pocket at this point for a literal rag I can do nothing with!
20. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Leely
Dear Kathryn,
We are sorry to hear that you are disappointed with the quality of our product. We want to assure you that our fabric has received high praise from customers worldwide. Each item is crafted from high-quality materials, and our tailors put in great effort to prepare your order. Standard-sized product can't always meet the needs of all customers.
Our customer service team is contacting you to actively resolve this issue.
We appreciate your understanding as we work to provide the best possible experience for all our customers.
With best regards,
Leely Customer Service Team
DO NOT UNDER ANY CIRCUMSTANCES BUY FROM…
DO NOT UNDER ANY CIRCUMSTANCES BUY FROM THIS COMPANY. IT SHOULD BE STOPPED FROM ADVERTISING.
Quality is shocking. Items are NOT what they look like in the photos.
You will NOT receive any refund for purchases.
What a disaster.
25. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Leely
Dear Tarnz,
We sincerely apologize that our handcrafted product didn't meet your expectations. Your feedback helps us improve.
To better understand and resolve this, could you share your contact details? We'd like to personally discuss your experience and properly address your concerns.
Thank you for helping us serve you better. We value every customer.
With best regards,
Leely Customer Service Team
I brought this dress for my sons…
I brought this dress for my sons wedding and it was too small so I emailed to see if I could send back but they said they would give me a £70 voucher so I could order a bigger size but that has come its completely different material to the first one and a very cheap copy of the dress in the picture.
All I want is a refund but can't get any joy.
21. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Leely
Dear Stephen,
We sincerely apologize that our handcrafted product didn't meet your expectations. Your feedback helps us improve.
I want to let you know that we’ve received your internal ticket and our team is actively reviewing your order. We’ll make sure this gets resolved.
Thank you for helping us serve you better. We value every customer.
With best regards,
Leely Customer Service Team
I naively ordered a velvet suit for my…
I naively ordered a velvet suit for my mother's 90th birthday. I usually check out companies before I buy anything but unfortunately I did not with this one but something told me to after l ordered and l was appalled by the reviews so l sent an email with my concerns.
I received a response saying everything will be okay. My mother received the suit and it was too small so l sent an email saying l could not believe that my concerns were right. I was given options to either send it back, reorder or receive a voucher. I asked if I could reorder and was told they did not have the bigger size in stock which I think is frankly a lie so l chose the £70 voucher and was then told l could not order the trousers separately.
I then sent an email saying l was dissatisfied with the response and I was going to contact trading standards. I then receive an email saying l can return the item in 7 days or keep the item and receive £26.00 compensation and if I escalate a dispute my funds would be frozen. My question is what sort of a company is this and they have ruined my mother's birthday and I would never buy anything from them again.
27. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Leely
Dear Maureen,
We apologize for the disappointment you experienced with the sizing of the item you ordered.
At our company, we strive to provide accurate and consistent sizing across our products. However, we understand that variations in sizing may occur due to factors such as differences in manufacturing or design. We apologize if the item you received ran smaller than expected.
Your feedback regarding the sizing issue is valuable to us, and we will take it into consideration as we review and improve our size guidelines. Our aim is to ensure that our customers can make well-informed decisions when selecting their desired sizes.
For your case, we have sent an email to help you with the return, please kindly check it at your convenience. We are here to help and want to ensure your satisfaction.
I would like to apologize on behalf of our company for all of the trouble you have had with this order. Currently we are making major improvements with our customer service, quality and operation departments.
Sincerely,
Leely Customer Support
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY.
dreadful service and customer care!!
I ordered 3 different coloured trouser suits to see which looked best. They refused to take them back when the medium size didn’t fit me despite being a size 10
So I am left with 3 suits that don’t fit . It’s outrageous
Pass the word to anyone interested in using this company. I wish I’d read the reviews before I bought .
I shall continue to write dreadful reviews to hopefully dissuade anyone who is thinking of using this company
16. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Leely
Dear Jane,
We previously reached out to you via email to present a solution, and we regret to learn that it did not meet your expectations.
Please allow us to clarify our return policy. We accept returns of items in their original condition within 7 days of delivery, except for any non-returnable products. Regarding your intent to return, please be aware that the return policy requires you to notify us of your intent to return within 7 days of receipt of the item, and we will then provide the necessary information to assist with the return request. For more details about our return policy, please visit our official website: https://www.leely.co.uk/pages/return-refund-policy
We would like to confirm that your orders were delivered on 12/27/2025 and 1/3/2026. Unfortunately, your order is ineligible for return or replacement, as it has exceeded the return period. We appreciate your understanding in this matter.
In our commitment to customer service, we are dedicated to enhancing our communication processes to ensure that all customers experience a more seamless shopping experience. We are currently investigating your concerns and want to assure you that we will take the necessary measures to address these issues and prevent similar occurrences in the future.
Best regards,
Leely Customer Service
I wouldn't even give them one star
I wouldn't even give them one star. They purport to be a UK company, but the product comes from China. The sizing is all wrong. Returns are made nearly impossible. They are a ripoff and I will never use them again.
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Leely
Dear E. Leader:
We sincerely apologize for the inconvenience and disappointment you experienced due to the sizing issues and complicated return process you encountered with your order. We take full responsibility for these issues and deeply regret the negative impact you suffered as a result.
Regarding your question: We are an international brand with operations in the UK. Our products are manufactured in China and strictly adhere to quality standards. Regarding the sizing discrepancy you experienced, we have forwarded your feedback to our design team to optimize our sizing guide for greater accuracy. We also recognize the need to simplify the return process and are actively working to provide a better shopping experience for all customers, regardless of location.
To handle your specific situation more effectively, please send your order number and relevant information to our official email address: customercare@leely.com. Our professional team will prioritize your inquiry and provide targeted solutions to ensure your issue is properly resolved.
Sincerely,
Leely Customer Service Team
Robbery
I ordered dresses for my wedding they never arrived 😭and they won’t give money back they are scam do not use. They keep apologising on the platforms but won’t give me the dresses and won’t refund. They are stealing
4. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Leely
Dear Anita Virdee:
We are deeply sorry to learn that your wedding dress failed to arrive and your refund was refused—this is certainly not something we would want any customer to experience at such an important time. We sincerely apologize for the pain and stress this has caused you and hope to make amends as soon as possible.
As an international retailer, we understand that timely delivery is crucial for wedding planning, and we take responsibility for this. To resolve this issue as quickly as possible, please send your order details to customercare@leely.com—we will prioritize your case, and if it is confirmed that it was our responsibility, we will issue a full refund and provide additional compensation for any inconvenience caused.
Your trust is very important to us, and we are committed to correcting this mistake. We are also reviewing our refund and delivery processes to prevent this from happening again. Please give us a chance to make amends—we will support you throughout the process.
With best regards,
Leely Customer Service Team
Beautiful clothing
Tiki went above and beyond to solve my refund problem and help me get a resolution I was happy with
9. Dezember 2025
Antwort von Leely
Dear Michele MacDougall,
Thank you so much for taking the time to share your wonderful feedback! We’re thrilled to hear Tiki went above and beyond to resolve your refund issue and deliver a result that made you happy—providing caring, dedicated service is exactly what we strive for. We’ll be sure to pass along your kind words to Tiki, and we’re grateful for the trust you’ve placed in us. We look forward to serving you again with the same level of support and care in the future!
Best regards,
Leely Customer Care Team
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