I had a bad experience with lamps2udirect. I order a Philips light bulb from them. I didn't hear anything for 11 days so I rang them to query my order. As a result a light bulb was sent to me. How... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
My lamp arrived safely and well packaged. Very speedy service and the lamps are reasonably priced. Would definitely use them again.
Aurora AU-MR16/50SQ 50 watt Halogen MR16 Square Light Bulbs are discontinued, but Lamps2udirect came up with an alternative that fitted my ceiling light holders perfectly, saving me a fortune replacin... Mehr ansehen
Unternehmen hat geantwortet
Ordered and paid for 2 cool white under counter tubes which arrived after 9 days. However one was warm white. Contacted Martin at the company who apologised and posted out another cool white tube st... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Specialist suppliers of all things lighting our range of products include hard to find replacement lamps as well as LEDs, fittings and traditional fluorescent, halogen and incandescent lamps. Our best selling items include square & hexagonal spot lights as well as Smilight under-cabinet tubes. Delivery is free on orders over £45 within the UK.
Kontaktinformationen
Unit 39a, Park Farm Industrial Estate, SG9 9AZ, Buntingford, Hertfordshire, Vereinigtes Königreich
- 01763 661650
- sales@lamps2udirect.com
- www.lamps2udirect.com
4,2
Gut
705 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Professional Organised Company
Their wide range of quality products are very competitively priced. Their communication is excellent and they do precisely what they say they are going to do and deliver bang on schedule.
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Lamps2udirect
Thank you so much Nigel - We hope to help again soon with your lighting requirements.
Fantastic service from this company and…
Fantastic service from this company and will definitely use again
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Lamps2udirect
Thanks Nicky for your positive feedback. It's really appreciate. We hope to help again soon!
Good sales, but zero after-sales
I've used this company a few times as they have a good range of products at good prices. But the experience from my last order shows they have a poor after-sales attitude so I will buy elsewhere in the future.
The problem was that two of the nine LED tubes they supplied were broken. I've no issue with that as these are delicate devices and breakages during shipping are to be expected. But they refused to refund or replace them because the breakage was reported a week after delivery and not within 48 hours. Now who has time to can fully unpack, check, and test each and every item within 48 hours - you leave this to when you install. I'm pretty sure they don't check when receiving from the OEM.
I don't care about the cost of 2 tubes, but would grumble if it was the entire shipment or higher value items.
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Lamps2udirect
Thank you for leaving such an honest review, Leo. We are glad you have been a regular customer and have previously been happy with our range of products.
As advised via email, in our delivery information, terms and conditions and order confirmations, all breakages must be reported within 48 hours of receipt.
As we explained via email - This is the timeframe we are given by couriers to report transit damage. After this period we are not able to make claims. This is why we highlight this in our order confirmations.
As a small business we have to be able to claim back costs from couriers for breakages in their possession. We do not get a lot of breakages considering the amount of fragile items we send, but we cannot afford to lose money on small orders for tubes.
I am sorry you are unhappy with this and that this order did not work out to your satisfaction, but this policy is in place to protect us a small business. If you have reached out within the requested period, which we quote in our delivery information, terms and conditions and order confirmations, we would have been able to refund or replace the damaged items for you. 7-10 days after receipt, unfortunately, is too long to for to put in a claim against the courier. We do check all deliveries from OEMs as they also have the same policies.
Most online sellers of fragile items, especially small businesses will also have this policy in place.
Got me hard to find bulbs
They were able to get me bulbs that I struggled to find. I messed up and gave them the wrong address but they were excellent and got them posted back to the right address. I am very pleased with them.
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Lamps2udirect
Hi Andrew! Thanks for taking the time to leave us a review. It's so appreciated. Hopefully we can help with future lighting requirements.
Buy with Confidence. Great service sorted problem out fast.
Ordered and paid for 2 cool white under counter tubes which arrived after 9 days. However one was warm white. Contacted Martin at the company who apologised and posted out another cool white tube straight away. He even rang me up and explained how the mistake occurred.
6. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Lamps2udirect
Hi Mike! Thanks for taking the time to leave us a review. It's so appreciated. Hopefully we can help with future lighting requirements.
Brilliant service from start to delivery
Viewed their website and saw what I needed. Called their office and spoke to a gentleman called Martin. He gave me some very helpful advice so purchased my items an they were delivered the next day as he had promised. Excellent service from start to finish. Highly recommended
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Lamps2udirect
Thanks for taking the time to leave us a review, Dave. It's so appreciated. Hopefully we can help with future lighting requirements.
Great service and product
Easy to use website, ordered an LED batten fitting and arrived on time. Looks great and great service!
16. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Lamps2udirect
Thank you so much for your kind words, Matt. We're thrilled to hear you had a great experience. Your support truly means a lot to us, and we look forward to welcoming you back again soon!
Brilliant company with excellent…
Brilliant company with excellent customer service! Speedy delivery of great products. Would highly recommend.
29. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Lamps2udirect
We really appreciate you taking the time to share your experience, Amy! It’s wonderful to know that you enjoyed everything. We’ll be sure to share your feedback with our team — it will absolutely make their day. Hope to hear from you again soon!
Thank you
Thank you, great products. Delivery on time.
26. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Lamps2udirect
Thank you for your review, Lorraine. We’re delighted that we could meet your expectations and provide a positive experience. Your feedback motivates us to continue delivering excellent service.
Excellent service provided
29. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Lamps2udirect
Thank you so much for your wonderful review! We’re thrilled to hear that you were happy with your experience. Helping our customers find the perfect lighting solutions is what we love to do. We truly appreciate your support and look forward to working with you again!
I ordered 2 bulbs which were in stock…
I ordered 2 bulbs which were in stock and paid. Advised a week for delivery. Then nothing. No updates, no emails, no tracking number provided. I chased on day 6 and was told to call RM but without a tracking number how could I? It took me opening a dispute with paypal for any action. The moment I raised a dispute all of a sudden I get a tracking number and my goods arrive two days later. hmmm very dodgy. NINE DAYS to deliver products from stock is appalling especially when you advertise delivery is quicker than that. I ordered on the 15th and delivery was on the 24th. Only one bulb actually works of the two you sent. Awful experience.
24. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Lamps2udirect
Thank you for leaving us a review, Mike. Our standard delivery right now is quoted at the checkout and is currently listed as 5-7 business days.
Whilst we appreciate this is a fairly lengthy time, we do like to provide this information to customers before ordering, so you can decide whether or not you can hold on. Winter is the busiest time of year for us and we are a small business, so we do like to be realistic and not provide any expectations that cannot be fulfilled.
We received this order on the 16th of January and you confirmed receipt over the weekend, which puts us within the time frame we quote.
We provide tracking details on despatch of goods which comes from Royal Mail directly. It sounds like you were slightly confused, as you would not be able to contact Royal Mail for the tracking information - These details are emailed over and come directly from Royal Mail. However, having discussed this situation with our team, nobody can recall discussing this with you verbally.
Sorry we could not do more on this occasion to earn a better review.
I ordered 3 halogen floodlight bulbs…took 29 days to deliver
I ordered 3 halogen floodlight bulbs (240v 60w) on 11.12.25 and was in email contact, chasing them three times before the bulbs were finally delivered on 9.1.26; it took 29 days. They apparently didn’t have any stock and had to obtain it from somewhere abroad. One would expect a company to anticipate stock demand. A terrible service,
11. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Lamps2udirect
Hello Edward - Thank you for taking the time to leave us a review. We appreciate all feedback.
We are very sorry to see this experience was not a good one for you.
The Christmas period is a crazy time within the lighting industry and there can be delays, but this seems very excessive and we do like to keep customers informed and updated if we are expecting not to fulfil orders within our quoted period. Please get in touch if you have any further lighting requirements and we will see how we can compensate you for this bad experience.
Never again
My first order went to the wrong address, an hour away from my home, I tried to explain that my phone had been hacked and that I did not live there and they honestly couldn’t care less. Martin explained that as far as they are concerned, the items had been delivered ( to an empty house that is for sale, I later found out) and that my only option was to buy again. He was dismissive and abrupt. The package was left on the doorstep of an empty house as far as I could tell. Explained that I am disabled and unable to travel to the address where the package was delivered and he did not give a flying fig. Terrible customer service, takes forever for a reply to emails and then you get a dismissive call.
7. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Lamps2udirect
Hello Merlyn, Thank you for taking the time to leave us a review.
You placed an order and the lamps were delivered to the address requested. You would have been sent confirmation of the order immediately, which details the address you provided.
You placed the order a second time and the same address was added to the order details. We have no control over the addresses that are added to orders when being placed online. Any changes would have to be advised before the goods are despatched. This did not happen.
We received a few emails from you over the Christmas period when we were not in the office, but still replied to emails, even on Christmas Eve. There was no mention of a disability when speaking verbally on the phone.
I am sorry this has not been a great experience for you, but we would encourage you to check the address you provide before ordering or worse case, check your order confirmation. We are always able to change a delivery address on an order before the goods are sent. There is not much we can do after the items have been despatched or in this case delivered.
Great customer service
Great customer service. Have them saved as a favourite, would definitely recommend.
28. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Lamps2udirect
Thank you for taking the time to share your experience.
Excellent prices & fast delivery
Great choice, excellent prices & fast delivery.
11. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Lamps2udirect
Thank you so much for your wonderful review! We’re thrilled to hear that you were happy with our lighting selection and overall experience. Helping our customers find the perfect lighting solutions is what we love to do.
Problem solved
I ordered some bulbs with both unfortunately arrived damaged. I emailed with photographic proof and asked if I could have a replacement. They got back to me very quickly and promised to send some new ones out. They also provided tracking for the new ones being sent.
Excellent communication and customer service. Will definitely be ordering more when needed.
19. Oktober 2025
Bewertung ohne vorherige Einladung
Great service and prompt results
Really fast support which enabled an informed decision to purchase replacement strip lighting. Two days later and it has been delivered and is now successfully installed and operational. Many thanks
8. Oktober 2025
Bewertung ohne vorherige Einladung
Lamps2udirect were really helpful to…
Lamps2udirect were really helpful to me, even after I ordered the wrong item. If in doubt, ask them first to check what you want. Quick and helpful response. Thank you.
1. Oktober 2025
Bewertung ohne vorherige Einladung
Very good service and excellent…
Very good service and excellent communication. Thank you.
25. September 2024
Bewertung ohne vorherige Einladung
Avoid at all costs!
Ordered 3 lamps on July 22nd. Had to chase them as had not received the lamps and was told they would be with me the week after. Explained that they were making my company look bad as I promised a contract that I would have theirs replaced within a week
Still not heard anything and have not received the lamps.
Would not advise using this company!
UPDATE
Have now heard from them and they are expecting a delivery today and I should receive them this week. Will update review once received....
11. August 2025
Bewertung ohne vorherige Einladung
Antwort von Lamps2udirect
Hello Lucy - Thank you for sharing your experience. Sorry to read this was not up to our usual standard and the delivery time overran. We cancelled and refunded your order in full, but we do have the lamps here and ready for despatch. If you want to re-place the order we would be happy to upgrade the standard delivery service to a next working day delivery!
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