Zoe in the Meadowhall shop was attentive, took at lot of time to listen to what we were looking for and where we had travelled in the past. She talked us through every aspect of our holiday and was... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Booking process smooth and uneventful. Change of contact person due to illness did not cause any problems. Slight hiccup after deposit paid as account did not appear immediately online but customer... Mehr ansehen
Sammi from Kuoni was absolutely incredible from start to finish. She was so knowledgeable, helpful and patient, taking the time to really listen to all of our needs as a family and understand ex... Mehr ansehen
Personal attenttion from people who knowq what they are talking aboutand will take care to meett your needs and any detailed requests. One agent went on holiday and made sure a colleague kept in touc... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
We don’t just sell holidays, we make them. The ‘making’ is in the detail. We are pioneers of effortless customisation, because we listen to you and we get you. We’ve been following in the path of our founder, Alfred Kuoni for over 100 years now. Visionary, adventurer and explorer, always seeking out new places, new experiences and easing the path for fellow travellers to share all he discovered. Little has changed. We understand what you want and need from a holiday, matching it with the perfect style to exceed expectations every time. We’ve grown to become the one of the country’s leading premium tour operators, and along the way we’ve picked up over 200 service and travel awards.
Kontaktinformationen
Vereinigtes Königreich
- 0800 0924444
- www.kuoni.co.uk
4,6
Hervorragend
653 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 50 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Superb customer service
We have recently gone back to Kuoni after a number of years of other travel companies organising our holiday. I just cannot say how fantastic our travel advisor Sam at Kuoni has been. She has listened carefully to what we wanted from our holiday, matched our needs excellently and is exceptionally professional. She is absolutely fantastic!
16. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kuoni UK
Hi Judith,
Thank you for taking the time to provide such lovely feedback.
I am so pleased that, after years travelling with other companies, your welcome back to Kuoni was such a success! Sam truly is amazing and I'm so glad she has managed to craft your ideal holiday.
We hope you're counting down already!
Kind regards,
Alice
Kuoni Customer Services
Best Travel Staff
we have been booking here for a few years now, We always speak with Nicola Booth (Metrocentre, Gateshead) who is one of the nicest people we have ever dealt with, she has amazing knowledge of travelling through many countries, as well as always listening to everything you ask for to ensure we get the best experiences, prices and holidays available. We can’t thank her enough for everything she has helped us with in the last 5 years. She has recently written a book about her life and travel experiences which I have read and she is loved by so many people. All the staff at Metrocentre branch are fantastic but Nicola shines above them all
18. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kuoni UK
Hi there,
Thank you so much for your lovely feedback.
Nicola is truly one in a million and I'm so pleased that she has shared with you her boundless knowledge and expertise! It sounds like you have truly created a special bond with Nicola over the past 5 years.
On behalf of everyone at Kuoni I would like to thank you for being such a loyal repeat customer after so many years.
We hope you are looking forward to your upcoming holiday!
Kind regards,
Alice
Kuoni Customer Services
Richard Pearson was very professional &…
Richard Pearson was very professional & helpful.
The written presentation of the holiday itinerary was poor & I I suggest you compare it with Travelbag to see how it should be done!!
14. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kuoni UK
Dear Mr Newton Scott,
Thank you for your feedback.
I'm so pleased that you found Richard to be particularly helpful. He is truly fantastic and an asset to the business!
I am also grateful for your feedback in relation to the written presentation of the itinerary, as this is invaluable insight into how we can improve our service offering further.
We hope to welcome you back to Kuoni in the future!
Kind regards,
Alice
Kuoni Customer Services
`Excellent Service
`Excellent Service. Julie in Cribbs Causeway office worked hard to satisfy our requirements. Shall use again
11. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kuoni UK
Hi Bob,
Thank you very much for your feedback.
Julie is a true gem and I'm so glad that she was able to craft your perfect holiday.
We can't wait to welcome you back to Kuoni in the future!
Kind regards,
Alice
Kuoni Customer Services
Great support and knowledge
Sam made the whole experience a pleasure, nothing was too much trouble. Our holiday was completely tailored to fit in with our personal requirements.
Once again a real pleasure to deal with Sam
16. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kuoni UK
Hi there,
Thank you for your kind words.
I'm so pleased that Sam made your holiday booking process seamless from start to finish. Nothing is too much trouble for our teams and I am thrilled that we were able to craft the itinerary to match your exact requirements.
We hope you are getting excited already!
Kind regards,
Alice
Kuoni Customer Services
Lovey friendly and calm agent who…
Lovely friendly and calm agent who undertood exactly what we were looking for. Louse had an excellent knowledge of our destination. We went away delighted with our experience and looking forward to our dream holiday.
14. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kuoni UK
Hi Ann,
Thank you for your lovely feedback!
I'm so pleased that you enjoyed the booking experience, and found Louise to be insightful and informative.
We hope you have an amazing time away in the Caribbean to beat away those winter blues!
Kind regards,
Alice
Kuoni Customer Services
Charlotte was attentive
Charlotte was attentive, and incredibly well informed to find us the perfect holiday
15. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kuoni UK
Hi Jessica,
I'm so grateful for your kind words about your recent booking experience with Charlotte. She truly is a superstar and I'm really pleased that she has found the dream holiday for you!
We hope you are getting excited for it already!
Kind regards,
Alice
Kuoni Customer Services
Very helpful
Hannah the representative was very helpful/ I phoned she answered immediately unlike the rigmarole on some other sites of going through a long recorded message which is so frustrating & I ended up putting phone down - also I could understand her clearly. Hannah was efficient she knew the Seychelles so I could make a quick decision on the itinerary & book immediately. This was followed by an e mail with all the information included.
Well done Kuoni a professional outfit.
12. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kuoni UK
Hi Kim,
Thank you so much for providing such lovely feedback.
It's great to hear that Hannah was able to answer your call promptly and offer such insightful advice about the Seychelles. There is nothing worse than waiting for ages on the phone, only to get through to a robot!
It sounds like you have an amazing trip booked, and I hope you enjoy every second of it!
Kind regards,
Alice
Kuoni Customer Services
The person who dealt with my booking…
The person who dealt with my booking was excellent… very knowledgeable.
10. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kuoni UK
Hi Robert,
Thank you for your lovely words.
Chynna truly is such an asset to Kuoni, and I'm so pleased she was able to craft your dream itinerary in South East Asia.
We are so excited for your trip, and we hope you are too!
Kind regards,
Alice
Kuoni Customer Services
Kuoni continues to be our travel agent of choice.
As always Denise at Kuoni Winchester looked after us very well, always listening and helpful. Kuoni continues to be our travel agent of choice as much due to the people and personalised approach as the wide range of options.
9. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kuoni UK
Hi Harry,
Thank you for taking the time to provide such wonderful feedback.
Denise is an absolute superstar, and I'm so pleased she has once again found the ideal holiday for you.
We are so grateful for you as a loyal repeat client, and we can't wait to welcome you on your next adventure!
Kind regards,
Alice
Kuoni Customer Services
Booking my 70 th birthday trip
Excellent and knowledgeable advice on booking my holiday.
Nicola was extremely helpful
8. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kuoni UK
Hi Karen,
Thank you for your kind words.
Nicola is truly amazing and I'm so pleased that she helped to advise on your upcoming holiday.
Now it's time to put your feet up and start getting excited! We hope you have a wonderful time.
Kind regards,
Alice
Kuoni Customer Services
Karen has been very helpful in…
Karen has been very helpful in arranging our holiday, it’s made the booking very easy!
7. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kuoni UK
Hi Kay,
Thank you for your kind words about Karen.
I'm so pleased that Karen has been so helpful, and made the booking process so easy for you, saving you precious time that should be spent on getting excited for the holiday!
We hope you have an amazing time!
Kind regards,
Alice
Kuoni Customer Services
As this booking was made during the…
As this booking was made during the Christmas/New Year break we were assisted by Fiona, Harry and Amy who all offered excellent customer service by answering our queries and arranging our personalised itinerary to Canada
30. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Kuoni UK
Hi there,
Thank you for taking the time to provide feedback on your recent holiday booking.
The whole team at Cheltenham are absolutely amazing, and I have no doubt they crafted an extremely special holiday for you to Canada (though any time spent in Canada is truly special!).
I hope you have a wonderful holiday!
Kind regards,
Alice
Kuoni Customer Services
Our holiday organiser was amazing
Our holiday organiser was amazing! Nothing was too much trouble - all options explored and heaps of useful advice given about Japan and the Celebrity Cruise Ship Millennium.
Everything sorted with a couple of phone calls and emails and the booking made. We are so excited!
6. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kuoni UK
Hi Eileen,
Thank you for sharing your feedback.
Your upcoming holiday and cruise to Japan sounds absolutely enchanting! I'm so pleased you were given the advice requested and hope you are excited for the trip.
Have a wonderful time!
Kind regards,
Alice
Kuoni Customer Services
Fantastic customer service and knowledge
Fantastic customer service.
Samantha at the Harrogate branch was excellent in providing some initial advice and then helping us to plan our upcoming multi-centre trip to the US. Her knowledge of the places we planned to visit was invaluable. Over a couple of weeks she amended our itinerary to our satisfaction with no fuss or pressure to book whilst ensuring we kept to our original budget. I would recommend any of the Harrogate Team if you are requiring some assistance with planning a multi centre overseas holiday. You also get a nice cup of coffee whilst discussing your holiday plans !!
8. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kuoni UK
Hi David,
Thank you for your lovely words about Samantha and the Harrogate team.
The whole team at Harrogate are absolutely wonderful, and their attention to detail is second to none. I'm so pleased that Samantha crafted your dream holiday to the U.S, even keeping within budget. The caffeine is certainly a bonus!
We hope you have a wonderful time.
Kind regards,
Alice
Kuoni Customer Services
America's golden triangle
We've just booked a trip to America's golden triangle with Ben and we couldn't fault him. He went above and beyond for us, adjusting our quotes for us to get the best option that suited us without any hassle even with lots of back and forth it was no problem. He listened and didn't hassle and pester us like other companies did. He even sent us recommendations after we'd booked from his own experiences/others who he trusted. Thank you Ben!
3. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kuoni UK
Hi Hannah,
Thank you for your wonderful feedback.
Ben is truly fantastic, and I'm so pleased he has crafted a wonderful trip for you in the U.S.
We hope you have a wonderful holiday when the time comes, and can't wait to hear all about it!
Kind regards,
Alice
Kuoni Customer Services
Melanie from Bluewater was very…
Melanie from Bluewater was very helpful. She personalised our holiday for us and we were very happy with her service. She was brilliant with finding us the perfect holiday for Maldives with the perfect flight times and transfer time. We will definitely be going back to Kuoni to book future holidays.
4. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kuoni UK
Hi Zeynep,
Thank you for your kind words.
Melanie and the team at Bluewater are truly amazing, and I am so pleased that she has crafted your perfect holiday to the Maldives.
We hope you have the most incredible time!
Kind regards,
Alice
Kuoni Customer Services
Matt at Kuoni Nottingham is our go to
Matt at Kuoni Nottingham has been our go to for a few years now. Every time his help and advice is spot on and useful. We always feel confidant booking with Matt at Kuoni
6. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Kuoni UK
Hi there,
Thank you for your wonderful feedback.
Matt is a fantastic asset to our team, and I'm so pleased that he has found yet another wonderful holiday for you. We hope you have a fabulous time!
Kind regards,
Alice
Kuoni Customer Services
Very good service
We had a phone call with Matt and he was extremely helpful, patient and gave us good advice. He made it much easier for us to book our holiday of a lifetime for our special occasion! ☺️
2. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kuoni UK
Hi Sharon,
Thank you for your kind words.
Matt is truly fantastic, and I'm so pleased that he was so helpful during your telephone booking.
I hope you have a wonderful time in paradise to celebrate your anniversary!
Kind regards,
Alice
Kuoni Customer Services
We have absolute trust.
We know we can trust Kuoni to find us a holiday totally suited to us. We've always found the staff at Bluewater are excellent and this is the 4th time we've been to them. 2nd time that we have met with Mel and really feel that she knows us. Thank you!
30. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Kuoni UK
Hi Kate,
Thank you so much for taking the time to provide such lovely comments.
The whole team at Bluewater really are such an asset to us, and it's lovely to hear that, after your second time booking with Mel, you are comforted that she truly understands you and your booking requirements.
I hope you have a wonderful holiday when the time comes!
Kind regards,
Alice
Kuoni Customer Services
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.