Personal attenttion from people who knowq what they are talking aboutand will take care to meett your needs and any detailed requests. One agent went on holiday and made sure a colleague kept in touc... Mehr ansehen
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Das sagen Bewerter
Really helpful with ideas and suggestions for our trip to Canada. Kuoni were happy to provide different quotes travelling from Heathrow and local airport, and for different hotels. They also provided... Mehr ansehen
Stacey was so patient and helpful with suggestions. She took the time to find out what we wanted to do and to research each resort that I enquired to make sure that all our needs were met.
We hadn't thought of using a holiday planner before but our daughter had such a good experience with Harriet at Kuoni Chichester we thought we'd give it a go. Best decision we've made: listened carefu... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
We don’t just sell holidays, we make them. The ‘making’ is in the detail. We are pioneers of effortless customisation, because we listen to you and we get you. We’ve been following in the path of our founder, Alfred Kuoni for over 100 years now. Visionary, adventurer and explorer, always seeking out new places, new experiences and easing the path for fellow travellers to share all he discovered. Little has changed. We understand what you want and need from a holiday, matching it with the perfect style to exceed expectations every time. We’ve grown to become the one of the country’s leading premium tour operators, and along the way we’ve picked up over 200 service and travel awards.
Kontaktinformationen
Vereinigtes Königreich
- 0800 0924444
- www.kuoni.co.uk
4,6
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Das haben sich andere Leute angesehen
Megan and team
Megan was extremely helpful, as all though we knew what we wanted, her partners who deal with Kenya were on the ball , and also happy to look at different variations of our holiday. Quotes and completion were very quick.
21. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kuoni UK
Hi Debbie,
Thank you for your lovely words.
It's great to hear that Megan and our Africa specialists were so helpful in the creation of your perfect holiday.
We hope you have an amazing time!
Kind regards,
Alice
Kuoni Customer Services
Marie was amazing in helping us find a…
Marie was amazing in helping us find a holiday.we just walked in and straight away she got down to searching for a perfect holiday in our price range.
She helped us look at several options and really dived in to the details of each areas could offer us .She didn't rush us and was very helpful.ww came away very happy and excited about the holiday we had booked .
We will definitely use Kuoni again
Great staff and fantastic service
27. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kuoni UK
Hi Hilary,
Thank you for your lovely feedback.
I'm so pleased to hear that Marie was so helpful to you in store, and was able to find your ideal holiday! Is there a better feeling than having a holiday booked?
I'm thrilled that you came away feeling excited about the trip. Now just to decide what to pack!
Kind regards,
Alice
Kuoni Customer Services
Booking our holiday in the Harrogate Branch
Booking our holiday in the Harrogate branch was excellent. We made significant changes to our itinerary and we were helped greatly. It has been a pleasure to deal with everyone at the branch. Jenny has been fantastic in sorting out our holiday. She made us feel like VIPs!! Thanks so much.
27. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kuoni UK
Hi there,
Thank you for your kind comments.
The team in Harrogate truly are a fantastic bunch, and I'm so pleased that you were made to feel super special, as you should do!
I hope you are already getting excited for the holiday!
Kind regards,
Alice
Kuoni Customer Services
So efficient, so easy to arrange trip
Initial enquiry followed up with email offer, able to add a day and change time of flights with great ease. Looking forward to the trip later in the year.
26. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kuoni UK
Hi there,
Thank you for your feedback.
It's great to hear that your booking experience was seamless from start to finish. It's what we truly pride ourselves on.
I hope you are getting excited for the trip already!
Kind regards,
Alice
Kuoni Customer Services
The Cardiff team are fantastic
The whole team made us welcome and were so interested in our plans. Hayley quickly and expertly worked up the the finer details and any adjustments we wanted recalculated to give us cost comparisions. The whole team, Sian and Kelly assisted and showed us what a great group of travel experts they are!
27. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kuoni UK
Hi Janet,
Thank you for your wonderful feedback.
The whole team in Cardiff truly are incredible, and it just shows that teamwork makes the team stronger!
I'm so pleased that Hayley and the team were able to fine tune your holiday to ensure it was perfect for you. I hope you have a wonderful trip!
Kind regards,
Alice
Kuoni Customer Services
Extremely knowledgeable.
Staff gave us all the information that we needed, they were very helpful and polite.
22. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kuoni UK
Hi Heather,
Thank you for your kind words.
I'm so pleased to hear that you received all the information needed for your upcoming holiday. I hope you are getting excited!
Kind regards,
Alice
Kuoni Customer Services
Amazing experience
From start to finish the experience with Kuoni has been amazing, was able to book a time slot on line and met Colin at the store, he was really knowledgable and helpful and discussed at length with us what we wanted from the holiday and because of his experience he made lots of great suggestions.
Once we received the quote we changed and tweaked it a number of times so as to get it just right and have now booked.
A fantastic experience and I am sure it will continue.
16. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kuoni UK
Hi Robin,
Thank you for taking the time to provide such lovely feedback.
Colin truly is a superstar and it's great to hear that you had such a wonderful experience in store with him.
Creating bespoke holidays for our customers is what we are all about, and nothing is too much trouble to ensure your holiday is truly perfect for you.
I hope you are already counting down the days until your next adventure!
Kind regards,
Alice
Kuoni Customer Services
Tremendous service
We cannot thank Hayley in the Cardiff branch enough again. She arranged our last holiday to perfection so we just had to visit Hayley again. She is so professional remembered our preferences from last year. It was a definite to book with her again.
25. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kuoni UK
Hi Suzanne,
Thank you for your wonderful feedback.
I want to take this opportunity to thank you for being a valued repeat customer. Hayley and the team in Cardiff truly are amazing, and it's wonderful to see you back after booking your last holiday with Hayley.
We hope you are already getting excited for the trip!
Kind regards,
Alice
Kuoni Customer Services
Excellent as ever
Excellent as ever. Took time to find a tour that would include all the things, and more, that I had requested.
23. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kuoni UK
Hi Pauline,
Thank you so much for your kind words. They truly mean so much to us.
I'm so pleased that we have been able to create your perfect tour itinerary, and I hope you're counting down the days already!
Kind regards,
Alice
Kuoni Customer Services
They were superb from start to…
Arron was superb from start to finish,no question was to daft
21. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kuoni UK
Hi Mr Jones,
Thank you for your feedback in relation to your holiday booking experience.
Arron truly is such a valued member of the team, and his service is second to none. I'm so pleased that you felt comfortable to ask Arron anything, and I'm thrilled that you found the experience exemplary. This is truly what we are all about.
Now you just need to sit back, relax, and count down the days!
Kind regards,
Alice
Kuoni Customer Services
Fantastic experience
Fantastic experience, very helpful full of knowledge . Found out more information on the area we are staying .
Five star service all the way .
23. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kuoni UK
Hi Anita,
Thank you for taking the time to share your kind words. They truly mean a lot to us.
We are always here to help and to provide insightful information about any destination. We hope this has helped you with your holiday planning, and I hope you are counting down the days!
Kind regards,
Alice
Kuoni Customer Services
If you are going on a special holiday get the right advi
They listened to the type of holiday we were looking for. Explained why our initial thought of destination was not the ideal match and then came up with 3 suggestions all of them perfect. Excellent product knowledge. Highly recommend.
16. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kuoni UK
Hi Andrea,
Thank you for your kind words.
Personalising holidays to suit our customers' requirements is truly at the heart of everything we do. I'm so pleased that, after exploring multiple destinations, you were able to find a holiday that truly was perfect for you.
Now it's time to get excited!
Kind regards,
Alice
Kuoni Customer Services
Excellent service from Harriet at Chichester
We were able to arrange to see Harriet in the Chichester branch on a day and at a time of our choice. We let her know ahead of the meeting what sort of holiday we were looking for, but we were flexible as to destination provided that it met our criteria as to weather, type of hotel and location. Harriet spent a long time going through suggestions with us until we found a hotel which ticked all our boxes. She was very pleasant and professional, knowlegeable and patient.
21. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kuoni UK
Hi Roger,
Thank you for your lovely feedback.
I'm so pleased that you had such a wonderful experience with Harriet in our Chichester store. Harriet is a superstar and is so knowledgeable about so many destinations.
I hope you are counting down the days already!
Kind regards,
Alice
Kuoni Customer Services
Malcom was amazingly helpful
Malcom was amazingly helpful, very knowledgeable. really great service.
12. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kuoni UK
Hi Stephen,
Thank you for your kind words.
Malcolm is an absolute superstar, and his knowledge is second to none. What Malcolm doesn't know, isn't worth knowing!
I am so pleased that you had such a positive experience, and I hope you have a wonderful holiday!
Kind regards,
Alice
Kuoni Customer Services
Informative and helpful
Informative and helpful. Listened to what we wanted and worked on that creating the exact package that we wanted.
20. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kuoni UK
Hi Gwendolyn,
Thank you for your feedback.
Listening to our customers is at the heart of what we do as it enables us to craft itineraries that are truly bespoke to your needs.
I'm so pleased you had such a positive experience, and we hope you have a wonderful holiday!
Kind regards,
Alice
Sophie Mitchell at the cardiff branch…
Sophie Mitchell at the cardiff branch was really helpful. She was very personsble and had extensive knowledge of suitable hotels/areas for my family and I to visit during our holiday to Singapore and Bali in June 2027. The price was competitive too so I immediately booked then and there. Thanks Sophie
19. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kuoni UK
Hi James,
It's so lovely to hear your feedback about your recent booking experience.
Sophie and the team at Cardiff are fountains of knowledge, and I'm so pleased that Sophie was able provide such insightful suggestions for your Far East adventure.
We hope you're already getting excited about your upcoming trip!
Kind regards,
Alice
Kuoni Customer Services
Kuoni First Timer!
This was our first time booking with Kuoni and we’ve been really impressed. Natalie was knowledgeable about our chosen destination and incredibly helpful throughout. Her advice and support have given us the confidence to travel further afield with our young family on this occasion— something I wouldn’t have felt comfortable doing had I booked it independently myself.
29. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Kuoni UK
Hi Coral,
Thank you for your kind words.
Natalie truly is so knowledgeable and I'm so pleased that she has offered so much guidance and support throughout the booking process.
I hope you can now sit back, relax, and start getting excited about your upcoming family holiday!
Kind regards,
Alice
Kuoni Customer Services
Superb customer service
We have recently gone back to Kuoni after a number of years of other travel companies organising our holiday. I just cannot say how fantastic our travel advisor Sam at Kuoni has been. She has listened carefully to what we wanted from our holiday, matched our needs excellently and is exceptionally professional. She is absolutely fantastic!
16. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kuoni UK
Hi Judith,
Thank you for taking the time to provide such lovely feedback.
I am so pleased that, after years travelling with other companies, your welcome back to Kuoni was such a success! Sam truly is amazing and I'm so glad she has managed to craft your ideal holiday.
We hope you're counting down already!
Kind regards,
Alice
Kuoni Customer Services
Best Travel Staff
we have been booking here for a few years now, We always speak with Nicola Booth (Metrocentre, Gateshead) who is one of the nicest people we have ever dealt with, she has amazing knowledge of travelling through many countries, as well as always listening to everything you ask for to ensure we get the best experiences, prices and holidays available. We can’t thank her enough for everything she has helped us with in the last 5 years. She has recently written a book about her life and travel experiences which I have read and she is loved by so many people. All the staff at Metrocentre branch are fantastic but Nicola shines above them all
18. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kuoni UK
Hi there,
Thank you so much for your lovely feedback.
Nicola is truly one in a million and I'm so pleased that she has shared with you her boundless knowledge and expertise! It sounds like you have truly created a special bond with Nicola over the past 5 years.
On behalf of everyone at Kuoni I would like to thank you for being such a loyal repeat customer after so many years.
We hope you are looking forward to your upcoming holiday!
Kind regards,
Alice
Kuoni Customer Services
Richard Pearson was very professional &…
Richard Pearson was very professional & helpful.
The written presentation of the holiday itinerary was poor & I I suggest you compare it with Travelbag to see how it should be done!!
14. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Kuoni UK
Dear Mr Newton Scott,
Thank you for your feedback.
I'm so pleased that you found Richard to be particularly helpful. He is truly fantastic and an asset to the business!
I am also grateful for your feedback in relation to the written presentation of the itinerary, as this is invaluable insight into how we can improve our service offering further.
We hope to welcome you back to Kuoni in the future!
Kind regards,
Alice
Kuoni Customer Services
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