Kuoni UK Bewertungen 

As always, Mel at Kuoni Bluewater was on top of my request and quickly sorted my next trip away.

Simple and hassle free.

As older travellers we had been sold holidays that had not been suitable for our requirements in the past. Scott listened carefully to our needs, discussed them at length with us and clearly understood what we were looking for. He sent us his proposal very promptly for a 10 day tour of New Zealand which covered the places we wanted to see and some we had never thought of. It was a well considered and exciting proposal and within our budget. He gave us confidence in his recommendations as he told us he had lived in NZ for some time.
We had several questions regarding accessibility, stopovers and visa and he was obviously very knowledgeable about his subject. He explained clearly about the payment stages and when we could expect our paperwork to be sent. The whole process was stress free and we feel confident that we will have a wonderful holiday of a lifetime

A huge thank you to Orla and Josh for everything you did to help us plan our trip to Thailand.

With your experience and knowledge as Travel Counsellors, you helped us choose the perfect itinerary, recommending destinations and experiences that we probably wouldn’t have discovered on our own. Your advice and attention to detail have made us even more excited for what’s to come.

We honestly can’t wait for January now! Thank you both for all your hard work, support, and patience—we really appreciate everything you’ve done for us.

Great experience with Kerry in the Southampton office.

She really listened to what we wanted and went away and liaised with South American partners to come up with an itinerary that really met our needs.

This is our second booking with Kerry - the first being the Maldives - which was amazing!

Great service from Kuoni

After only 3 days in the Maldives, recent problems in the Middle East meant that all flights (including ours) were cancelled. Etihad were of no help and could only advise us to contact our agent. Kuoni on the other hand, couldn’t have been more proactive in ensuring we were able to return home; booking emergency flights and hotel accommodation even while we were in mid flight which had been delayed sufficiently to miss our connecting flight. Their communication during this period was first class and as a result I cannot recommend them highly enough. I would definitely use their services again.

Keelin and her colleagues were knowledgable and helpful throughout the process of booking my holiday.

Kuoni where amazing listen to everything that I wanted for my holiday and more than it succeeded that very friendly would highly recommend these

Sara was and is brilliant…. Knowledgeable without being over bearing…. Taylor helped with our earlier trip to India and that was perfect hence we returned to look at a safari which Sara helped with…. And for go good measure we are heading back to India too… great people

Kuoni always meet expectations. Excellent service and knowledge

Melanie gave fantastic customer service when I booked my ski holiday, she was efficient and provided great communication when booking the ski trip.

We were made to feel very comfortable very quickly and became aware we were dealing with a polished professional company. All details of the holiday were carefully explained thoroughly and to our satisfaction. A lovely addition was the offer of a variety of drinks, chocolates and a complimentary gift pack of sun lotions and other items useful on a holiday. Top, top quality from entering the store.

Before going to Bluewater shopping it was never our intention to book a holiday. We were passing the Kuoni store and noticed the moving ad featuring the Maldives.
We thought we would make a general enquiry so asked Hannah for more information. It transpired that the deal being advertised on the screen was due expire at 6pm that day . Hannah provided us with personal knowledge of her visiting the same island. Her personal knowledge was the deciding factor in our saying yes to a holiday we hadn’t planned or consided . We were very impressed with her calm manner when dealing with our questions.
We are now looking forward to having an amazing holiday. Thank you very Hannah.

We received first class service from Victoria at Kuoni Norwich when booking a return holiday to Kurumathi, a true island paradise!

They listen to what we wanted and came up with a holiday that fitted our requirements. They can be trusted to organise what they say. We found Melissa very good as took over half way through planning.

Amy was really helpful in booking our holiday to Tenerife, Stacey also helped with price matching the holiday
It’s a really nice atmosphere, all staff are really nice, would highly recommend to check with them if bookings holiday

Once again I have received excellent customer focused service from Denise and Kuoni.

My emails were answered promptly.

Over the years I have booked many trips through Kuoni, the level of service has always been excellent and this is why I book with Kuoni.

I contacted Kuoni to arrange a special holiday to the Maldives to celebrate my 50th birthday in December. Given the significance of the trip, I expected a high level of customer service and attention to detail.

I arranged a consultation appointment and was expecting a call from the Sheffield office. Unfortunately, no call was received at the agreed time. When he eventually contacted me later, I was told that he had been too busy in the office to keep the appointment. Needless to say, I had spent time waiting for the call and was disappointed that my time was not afforded the same consideration.

During that conversation, I provided details of what I was looking for and was assured that some holiday options would be sent to me by Friday. Friday came and went with no communication whatsoever. It was only after I contacted the office again that I received a response by email and two proposals were eventually sent.

Since then, I have heard nothing further for over a week.

Overall, the customer service and experience have fallen well below the standards I would expect from a premium travel company. Repeated failures to honour agreed appointments and timescales have left me with very little confidence in Kuoni's ability to plan what would be a significant and expensive trip. I have found the whole experience frustrating and a complete waste of time.

Kuoni made booking a holiday clear, simple and effortless. Great communications all the way. Will definitely book with them again

Very informative and courteous approach. Answered all our questions and took into account our preferences.

Lydia at the Manchester office always provides an excellent, professional and friendly service.