Kuoni UK Bewertungen 

After a long break, we returned to kuoni and before I could believe it Sammi Whittaker had sorted us out! Great comms and reassurance. Costed out a couple of options. We are hugely looking forgot Rwanda Gorillas for my husbands 60th

After the last trip Nicola organised for us to Thailand, I can honestly say we trust her recommendations completely. She put together a fantastic itinerary that included all the highlights, and every hotel was spot on! We’ve gone straight back to her for our next holiday to Vietnam - can’t wait!

Excellent service throughout with knowledgeable, efficient and friendly advisors. No other travel agent comes close! Would give them 11/10.

Jade in your Oxford street branch is a delight to do business with. She is friendly, polite, professional, helpful and efficient. Nothing is too much trouble for her and I am most impressed that she always remembers my name because she must meet many many customers.

My husband and I recently visited Kuoni Cheltenham to plan a special trip to South Africa and we were fortunate to be helped by Arron.

Arron's service was exceptional from start to finish. His knowledge of Cape Town, the Garden Route and South Africa as a whole was outstanding, and his personal experience brought the itinerary to life. He shared countless helpful tips, recommendations and insights that made us even more excited about our trip.

We spoke with a couple of other travel companies during our planning process, but Arron stood head and shoulders above everyone else. He was professional, enthusiastic, incredibly knowledgeable and genuinely invested in helping us create the perfect holiday. He was actually interested in making this a memorable, bespoke trip that matched our interests, compared to other travel agents who flicked through website pages with disinterest and asked us to pick a hotel.

We have used Kuoni before to plan our honeymoon to Costa Rica and it was outstanding. We would not hesitate to recommend Arron and Kuoni to anyone looking for expert travel advice, outstanding customer service and truly memorable holiday.

Received excellent service from Gemma Hyndman when booking our holiday to Sri Lanka. We wanted a memorable experience as this holiday is for our 30th wedding anniversary. Gemma listened to what was important to us and advised on the best hotels and experiences according to our brief. Some of the hotels didn't end up being available, however, Gemma sorted new hotels that were just as good, if not better. We appreciated Gemma's knowledge and experience. We can't wait for our holiday to Sri Lanka and we are excited for the itinerary.

The travel consultant listened to what I wanted, agreed to find prices and different travel options.
She emailed several holiday variations to me, then was extremely helpful booking my final choice, after a telephone conversation, carefully checking all details were correct.
Would recommend.

Very helpful company. Responsive to our requests and offer a good service and quality holidays

Andrew at the Bluewater store was amazing, listened to what we were looking for at put together what looks like an amazing trip. Suggested places to go and things to see while we're away and will also be arranging some tours for us too!. What super service thank you Andrew.

Made the process of arranging a holiday easy and straightforward in a very professional way.

Kuoni are my go to and trusted agent for holidays-I don’t go anywhere else. Charlotte Adshead in the Sheffield branch creates the most perfect holidays and always exceeds our expectations

Sue was helpful, knowledgeable and friendly when booking out holiday. Even when I changed my mind a few times, Sue was able to adapt quickly and find the best holiday for us. I would recommend Kuoni to anyone looking for knowledgeable staff who can offer guidance when booking your holiday.

We booked our holiday after being assured that once we paid our deposit we could look to find extra legroom seats only to subsequently be told this is not possible unless we pay for the flights in full 2.6K. Feel very misled and misold at this point.

We contacted Kuoni by phone and were greeted by a wonderfully upbeat representative, Abbie. She was absolutely fantastic - a real joy to speak to.

She followed up on our enquiry and phoned us twice the following day. When I was unable to pick up the call she provided the information by email.

I called Kuoni back and asked to be put through to Abbie, which I was. We were able to finalise the holiday plans there and then, and we are now looking forward to our holiday.

I honestly cannot praise Abbie and therefore Kuoni highly enough.

Yet again Kuoni staff at the Trafford Centre store have delivered a fabulous tailor made package for us - this time travelling around Canada. Thank you.
Kerry and Orla listened to what we wanted and provided us with a great package, meeting all of our asks.

On the 17th April, 2026 I wrote a two star review for Kuoni based on the service I received when booking my honeymoon with them. Within days I received a reply via Trustpilot from Craig in Kuoni Customer Services, who in his words stated he'd 'reached out' to 'put this right'. Separately, I received a direct message asking me to provide my booking reference and contact details, which I did promptly.
Amazingly, three weeks later I have heard absolutely nothing from Craig or anyone else at Kuoni.
I therefore felt it important to write this follow up review as I can only assume that the reply message from Craig was an illusory ploy to create the impression to anyone reading Trustpilot that Kuoni does care and will indeed follow up to put things right. Alternatively, Craig's failure to follow up simply endorses my initial view that Kuoni does provide a poor and disjointed service, with little attention to detail. Or maybe it is both.
Either way, it is shocking that a longstanding company of Kuoni's stature can treat customers this way.
Sadly, I could not leave a zero stars review so have had to give one star, which they do not deserve at all.
Craig, if you read this, I am still waiting!

We’ve just returned from our honeymoon organised through Kuoni Reading and honestly could not recommend them enough, especially Stephen, who was fantastic throughout the entire process.

Stephen helped put together an incredible multi centre trip through Singapore, Thailand and Bali, and every part of the holiday felt really well thought out and personalised to us.

We also really appreciated his support during the uncertainty surrounding the conflict in the Middle East before our trip. Naturally we were quite nervous, but Stephen was always responsive, reassuring and worked with us to make sure we could still travel safely and enjoy the honeymoon we had been looking forward to. That support genuinely made a huge difference.

Some standout highlights for us were TreeHouse Villas at Koh Yao Noi, The Samaya in Seminyak, and Singapore, which completely exceeded our expectations.

Overall, the organisation, transfers and hotels were excellent and the whole trip was an unforgettable experience from start to finish.

Thank you again Stephen and Kuoni for helping create such amazing memories for us. We wouldn’t hesitate to book again.

A great team helped me select the right holiday to St Lucia and took time to make sure everything was spot on. Really nice to know there is a place I can go to book holidays face to face. Thanks to Holly and Harriet. Five star service!

Zoe at the Meadowhall store was so helpful and informative

From Steve & Samantha

We just popped into the Kuoni shop in Cheltenham to try and get inspiration of where we could go for a relaxing holiday later in the year (as our Seychelles holiday was put on hold with another agent due to travelling via the Middle East)
We was greeted with a very happy friendly smile by Melissa who totally listened to our requirements and took the time to talk and show us some options, her time and patience was given freely and nothing was too much trouble. We managed to book a lovely holiday with her help and guidance and knowledge of the island.
We are very excited now about our upcoming trip, thank you.