Driver was very helpful and pleasant. I am delighted with the stones they could not be better thank you, I will certainly buy from Kelvin Timber in future.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The staff and manager at Kelvin Timber always surpass my expectations, and this was yet another reason for using them as my first choice. I had accidentally selected skirting and facing with... Mehr ansehen
Visited the yard and found the colleagues very friendly and knowledgeable. Found with advice the decorative stones we were looking for and bought 2 ton bags. Delivery was quick and delivery driver f... Mehr ansehen
I use Kelvin Timber as they are my local Timber merchant and they are a very friendly and reliable company that do there best to help their customers at all time's. Always nice and clear and extreme... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Kelvin Timber, a cherished family-run Timber and Builders Merchant, finds its home in the welcoming locales of Milngavie and Hamilton, nestled on the periphery of the vibrant city of Glasgow. Our story began in 1970, and since then, we have remained dedicated to providing an invaluable service to a diverse clientele, spanning trade professionals and the general public alike. With a rich history steeped in the ethos of trust and quality, our mission goes beyond mere commerce. We are passionate about encouraging people to make astute shopping decisions and advocating for the support of local businesses. In a world dominated by mass production and impersonal transactions, we stand as a beacon for those who wish to shop with intention and invest in their local community. At Kelvin Timber, we take pride in our role as a trusted partner for builders, DIY enthusiasts, and those seeking quality timber and building materials. Our knowledgeable team is committed to offering invaluable insights, reliable products, and a personal touch that sets us apart. We aim to empower our customers to shop smart, make informed choices, and foster a sense of pride in shopping local. We believe that every transaction is an opportunity to build a stronger, more vibrant community, one timber plank at a time.
Kontaktinformationen
H: Dixon Street | M: Main Street , M: G62 6JA | H: ML3 6PZ, Glasgow or Hamilton, Vereinigtes Königreich
- H: 01698 421 366 | M: 0141 956 5183
- webmaster@kelvintimber.co.uk
- www.kelvintimber.co.uk
4,7
Hervorragend
362 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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service was excellent and boys couldn't…
service was excellent and boys couldn't b more helpful tell everyone to use this company
9. März 2025
Good price for quality wood
Good price for quality wood. Brilliant service provided with the delivery taking place within the specified timeframe and the delivery driver.
6. März 2025
The staff are friend and professional…
The staff are friend and professional in their attitude towards customers.
24. Februar 2025
Very quick delivery by an excellent…
Very quick delivery by an excellent driver for top quality goods
24. Februar 2025
Delivery or not
Your company offered 1-2 day delivery, which I paid £15 for. I then received an email telling me that my fences would take 5 days to get delivered (which is only £10 delivery). When I questioned this and asked for £5 to be refunded or make the delivery in 2 days, the reply was not very consumer friendly, with the word SORRY at the beginning all in capitals.
I said to the lady, do not offer 1-2 day delivery if you cannot actually deliver. I then asked to cancel the whole order and get a refund.
Like magic the order arrived the following day, on day two.
If a customer pays for a service, they should get it or be immediately offered that part refund back and not attitude instead.
29. Januar 2025
Antwort von Kelvin Timber
Hi Angela,
Thank you for reaching out and sharing your feedback. I sincerely apologise for the confusion and frustration caused by your recent order experience.
Due to an unexpected surge in orders at the weekend and start of the week, our systems were not able to automatically adjust the 1-2 day delivery option for fencing which we removed for a short time when we were able to. As a result, we sent emails to customers as soon as possible to inform them of potential delays. Our intention was to keep you updated, not to mislead you in case there was a delay, as your order was already through the system.
I understand your concern regarding the delivery charge difference. We always aim to ensure fair pricing, and in cases where delays occur, we refund the delivery charge difference right away. I’m sorry if this was not communicated effectively in your case. Additionally, I regret that our response did not meet your expectations, and I will be reviewing this internally to ensure we improve our customer service approach.
It appears that your order was processed and delivered promptly despite the initial delay notification, and I appreciate your patience while we worked through the backlog. I noticed your email about cancellation when I checked the order was already delivered, so I am really sorry for this. However, I completely understand how this situation may have been frustrating, and I apologise for any miscommunication along the way.
We value your business and take your feedback seriously. If there’s anything further we can do to make this right, please do not hesitate to let us know.
Best regards,
Nicola
Had the items I wanted at a great…
Had the items I wanted at a great price. Staff were helpful, polite and on the ball. Will be back again. Cheers guys.
30. Januar 2025
Had problems with delivery due to storm…
Had problems with delivery due to storm , but rectified with no problems .
30. Januar 2025
Absolutely brilliant 👍 good…
Absolutely brilliant 👍 good communication and very helpful. Delivery is spot-on too. I now have my new timber merchant..first class..
30. Januar 2025
Good prices and great service
Good prices, great service as usual and very helpful guys
27. Januar 2025
Always a good service 👍
30. Januar 2025
Delivered promptly
Delivered even earlier than anticipated. Neatly stacked in our driveway. Good prices too .
27. Januar 2025
Great price good quality timber very…
Great price good quality timber very friendly delivery came when they said it would.even helped me hand ball the stuff off can't fault
24. Januar 2025
Fast Efficient Cheaper
Straight forward ordering from website and then receiving call for delivery date. Fast efficient and cheaper than other companies.
Great
30. Januar 2025
New Fence
Ordered and paid on line which was so easy.Recieved e/mail confirming order and a call to arrange delivery.Was told that I would receive a call confirming delivery but that never happened. Everyone who I spoke to were very friendly and courteous but not calling me on the day of delivery was a little disappointing. But would definitely use them again
30. Januar 2025
Always great service
Always great service. Got my timber delivered in plenty of time to repair the garden fence.
29. Januar 2025
Fiona in the office was brilliant…
Fiona in the office was brilliant getting my stuff organised so professional
29. Januar 2025
fast delivery very pleased
27. Januar 2025
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