J&S Accessories Bewertungen 264

Spot on.
Tried to buy a helmet elsewhere and heard nothing from them for 1 1/2 weeks. Eventually cancelled the order.

Bought a helmet with J&S and I had the helmet in 2 days. Spot on. Thank you

This review is also to make sure I mention the company that actually make the helmet I purchased, they are based in Cumbria. I bought a nitro n501 with dvs system and pinlock ready. The helmet is brilliant. It does everything that something 4x more expensive one does. Some of these helmets you mainly pay for the name basically. Lenny from J and s in Eltham is very good at his job. No messing about. If something is faulty, talk to him and it will be sorted in a few days.

Online experience very poor!
Purchased a helmet that was delivered quickly, but with all the security tags on so completely unusable. Having ordered due to the nearest branch being a 50 mile round trip I was not pleased to have to take time off to drive to the nearest branch (Staverton, Gloucester) to get it sorted.
However, the staff in the store were helpful, sorted me out and advised to get the next size up (which was in stock). Unfortunately when I contacted the online folks, they were pretty dismissive and simply said, we spoke with the branch and they are glad they sorted you out with a bigger helmet. No apology, nothing else apart from glad that they helped. Even the store staff had said I should get a voucher or proper apology as it was awful and a waste of my time and money travelling!

Unfortunately, despite being the localist of stores, it will be back to sportsbikeshop.com for me as this is the second incident following them selling me an item they didn't have in stock, after claiming it was not only in stock, but that they had shipped it to me a week prior to me asking where was it! Awful really

Mixed experience when visiting this store, however, my most recent visit will probably be my last.

There seems to be an issue with staff following you around the store and eyeing you from behind the shelves whilst you're looking at products. I've spent about £300 during the past month in this store, and every time I've visited I've felt the eyes of the staff preying on me as I'm looking around. My most recent purchase was a set of Oxford Heated Handlebar grips and a Pinlock insert for my visor. The two gentleman behind the counter who assisted me were spot on, very knowledgeable and answered any questions I had. I found myself looking at a pair of AlpineStars Motorcycle boots (due to my pervious pair not arriving from other retailer), and instead of the store assistant coming over to ask if I needed any help, she just stood there, hands behind her back, dead eyeing me as if I was going to bundle them up my shirt and run out of the store.

I'm writing this review as I don't think this is acceptable customer service at all. I shouldn't walk into a store and leave feeling like a criminal even though I've purchased goods and I've got the receipt in my hand, so due to this experience, I'll not be revisiting.

Ordered Tuesday afternoon arrived Wednesday morning.Bell qualifier on a deal so I’m really pleased with it. Seems an excellent helmet for the money. I’d definitely recommend J&S accessories as I simply can’t fault them.

I don't know who does the buying for J & S but they need to take note of what doesn't sell! The store is full of tiny sizes, all the larger sizes having sold out. If you look around at any motorcycle meeting place it's fairly obvious that bikers are mostly larger guys n gals.

Stock less of the tiny sizes and more of the larger sizes and you may be able to make more sales.

I visited the Northwich branch with the intention of spending circa £1500 on a Rukka or similar suit. No stock larger than a 56 EU available, when staff were asked I was told it can be ordered.

So I ordered online from elsewhere for much cheaper price!

Sent a damaged item in very poor condition and then expected me to pay the return shipping.

Ordered a new Shoei Neotec 3 online and paid £680 for it, only to discover when it arrived that it was clearly a returned helmet, that had been fully assembled, worn, then put back in its box with the liner hanging out of it, and no pinlock visor, the DPD van had barely left the street, and I left to drive 20 miles to the Hamilton branch, who kindly swapped it for me, but we're initially only going to give me the missing visor..
This is totally unacceptable and I will be using Sportsbike Shop from now on, who incidentally offer free returns even 365 days after purchase, as long as the item is unused.
This helmet clearly hasn't been checked before being sent to me, or it was and nobody cared, choose one as one option is correct, sadly I suspect it was the latter.....

Bought a helmet online which was too small - phoned the Farnborough branch and was advised to return it to them - exchanged for the correct size. Shout out to Rob who made the whole thing very easy, friendly efficient service. Great price too! People are quick to criticise and slow to praise when it’s due.

Bought a Richa leather jacket, stunning quality, style, great service as always from J&S! Unfortunately it was too small so had to return and will call in store instead when I can, returned the jacket on Wednesday at local post office, received at J&S Thursday, refunded first thing Friday, can’t fault anything, and will hopefully be spending the money in one of the stores soon

Went into the New Malden Store on Saturday the 6th of July. I was looking to pick up a set of full gear and a helmet. I was unsure of what to look at and where to go within the budget i had. Eventually I asked Jay to give me a hand. What a great idea that was! He helped me pick out everything, head to toe, and worked within my requirements and budget. He also gave me a hand when i wanted to swap the trousers for a smaller size the next day. Legend of a bloke

James H at the Kings Heath branch in Birmingham offered valuable advice when purchasing a new HJC helmet and other accessories. Nothing was too much trouble. Very knowledgeable and approachable. Manager who's name I didn't catch was also very helpful and offered an appreciated discount as we spent a fair amount of money. We came quite a distance and will definitely return in future thanks to the exceptional customer service!
Thanks again chaps!

Bought a lid here. It fits. Does the job. Not expensive ither. Paid in cash anall, rare these days!

What can I say popped in to have a look around made very welcome by Lenny and he's team came away with a new lid. Excellent customer service credit to the company only thing missing was a coffee machine

I bought a Nolan helmet and intercom that stopped working. I spoke to Brad in Eltham and he was incredibly helpful. With his suggestions, my intercom is now working again. Thank you very much. Rob

Went to get a new helmet didn't have the size in the colour i wanted was not a problem they have ordered it for me and delivered to my house always great staff always happy to help you without pressure to buy anything

I’ve purchased a pair of boots from J&S and managed to wear them maybe four times without much walking within a week. The front of the Alpinestars (Faster-2) boots started to peel off. The manager at the Eltham store refused to take them back or exchange them for a new pair. He did manage to send an email to Alpinestars support with pictures, but it did not yield any positive results.

They basically said this is not a warrantable issue, even though it's clearly due to poor manufacturing.

I have just wasted £100. That was my last time buying anything from J&S.

everytime i go to the leeds branch the service and advice is second to none
i took my daughter to get fitted out in some safety gear and the guy there was patient and kept bringing different items for her to try on
nothing is too much trouble

i only use these now as the service is spot on

Ordered a cap, received within two days.

Came well packaged.

Thanks

Following a long absence from biking and after deciding to get back on two wheels and needing to get fully kitted out, Jay and Anthony and all the staff at New Malden were very helpful, knowledgeable and nothing was to much trouble. Great experience shopping there. Very happy