Direct debit didn't go through. I emailed no response. Spoke to one of their agents in the live chat, they gave me a direct link to pay, which I did. Got up this morning to discover they took the d... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Dealing with ai was a nightmare. Options offered both were relivent, also dob didn't explain format came back with error twice. Once I was finally connected with a real person everything progress... Mehr ansehen
Unternehmen hat geantwortet
Sally Anne spent most of what must have been couple of hours trying and finally succeeding in restoring my internet. I had confidence from the start that she knew what she doing. She remained calm,pa... Mehr ansehen
Unternehmen hat geantwortet
Ashleigh was every helpfully over the last week or more helped solve the issue I had with patience and eventually got the problem solved wheres off member off talk seem like the could really be both... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
We’re on a mission to get the UK talking by providing unlimited broadband and line rental packages at great prices, with no hidden fees.
Kontaktinformationen
44 Springfield Road, RH12 2PD, Horsham, Vereinigtes Königreich
- www.italktelecom.co.uk
3,8
Gut
18.567 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Chat wont let me cancel my mums…
Chat wont let me cancel my mums service.
have been waiting on the telephone line for 45 minutes to speak to someone.
if there is greater demand they need more agents!
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi Tabby,
We are sorry to hear about the difficulty getting through. We are currently experiencing a high volume of enquiries, which may be causing longer wait times. Please note that to discuss or make any changes, including cancellations, we require the appropriate authorisation on the account. Once this is in place, we will be happy to assist.
Thank you
The person that I spoke to on the phone…
The person that I spoke to on the phone was easy to speak to and understood my situation and why I was changing different providers
28. April 2026
Antwort von italk Telecom
This is so fantastic to hear! We really appreciate your custom and will be sure to pass this great feedback to the agent!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Hi my wifi been down since yesterday
Hi my wifi been down since yesterday. We rang twice i first talked to Aaron, who spoke very clearly an gave me simple step by step instructions and made it very easy for me to follow instruction exactly with no problem. Very nice man. I also rang back after few hours as i was waiting for some1 to ring me to deal with the wifi and AMY answered, she was very polite and looked straight away to see the hold up and explained to me that as they are so busy it could take at least 24 hours. So that settled me as i was waitin by the phone, but now i can get on with my day. She was also very informative and polite and as my hearing not very well, i was still able to understand every word. I wish all customer service people were just like AARON& AMY. thankyou guys
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Thank you for your lovely feedback, Krista! We're delighted to hear that Aaron and Amy were able to assist you clearly and keep you informed throughout. We'll be sure to pass on your kind words to them. It's great to know they made a positive difference to your experience.!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Antwort von italk Telecom
We really appreciate your review, Samantha!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Lack of land line for two months
Lack of land line for two months
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi Ruth,
We're really sorry to hear that you have been experiencing service issues. Unfortunately I am not able to locate your account with the information provided at this stage, therefore I kindly ask that you contact us on 0333 210 4290, or email us at customercare@italktelecom.co.uk at your earliest possible convenience.
We look forward to hearing from you,
Thank you.
Customer service is brilliant and easy…
Customer service is brilliant and easy to understand
23. April 2026
Antwort von italk Telecom
That's so wonderful to hear, Ace!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
One of the worst customer services I…
One of the worst customer services I have ever dealt with. 93 year old gran was left without a phone line and her emergency call button for 3 weeks with no call backs or replies to emails. They couldn't care less about a vulnerable old lady and when we finally got an appointment for them to fix their mistake they cancelled and delayed another week. Promised multiple call backs but never ever got one, no reply to emails.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi Craig,
We are sorry to hear about the situation you have described. We have been unable to locate an account with the details provided, therefore I kindly ask that you contact us on 0333 210 4290 or via our live chat service.
We look forward to hearing from you,
Thank you
Antwort von italk Telecom
We're really happy you had a great experience with our agent, Barbara!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Antwort von italk Telecom
We're really pleased you think so, Kenneth!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Antwort von italk Telecom
Brilliant, we're really happy to hear this, thank you very much for this lovely feedback, Karen!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Took money from my friends account…
Took money from my friends account after having an agreement in place for monthly instalments left him without any money or food for his pets for 4-5 days saying it would take that long later saying 7-10 days all while leaving him with nothing over a weekend into the beginning of the following week until he had to get his bank involved and still it is ongoing DO NOT UNDER ANY CIRCUMSTANCES CHOOSE THIS COMPANY. You pay for what you get in this world
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi Stanley,
We are sorry to hear this. Payments are taken in line with the agreed terms on the account, and any arrangements in place are followed accordingly. If your friend would like this reviewed, please ask them to contact uus directly and we'll be happy to look into this further.
Thank you
My mothers phone line has been faulty…
My mothers phone line has been faulty for about 4 days now, I tried calling customer services on my mobile but only got a recorded message about a nation wide fault. I have now dumped italk and set her up with BT which I am with for Internet and landline.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi Peter,
We are sorry to hear about your mother's experience and the fault she encountered. At the time, there was a wider issues affecting some services, which is why a recorded message was in place. We're sorry to see her leave and appreciate your feedback.
Thank you
Resolution department Ashleigh promised…
Resolution department Ashleigh promised to ring me back last week.
Am still awaiting call and resolution.
30. März 2026
Antwort von italk Telecom
Hi there,
We're sorry for the agent delay in getting back to you. We can see that you have since been contacted and that this matter has now been resolved. If you need any further assistance, please don't hesitate to get in touch.
Thank you
Hi my name Gloria Oliver hi gave you…
Hi my name Gloria Oliver hi gave you one star because hi haven't received my internet box it serposed to been here on 14/4/26 or 20/4/25/ hi paid
30. März 2026
Antwort von italk Telecom
Hi Gloria,
Thank you for your feedback. We can confirm that we have been in touch with you via email regarding this matter. If you need any further assistance, please don't hesitate to get back in touch.
Thank you
Spoke to a lovely lady called Lucy she…
Spoke to a lovely lady called Lucy she explained everything perfect to me I’m very happy with her customer service highly recommend italk
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
We love to see such positive feedback and will be sure to pass these lovely comments to Lucy!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Poor internet
Poor internet. Diffecukt to contact custumer service and it takes to long to andwered phone. Dont want to reomment Italk. So annoying.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi Marlene,
We're really sorry to hear that you have been expereincing service issues. I can see that you have now spoken with our team. If you require any further help, please don't hesitate to contact us.
Thank you!
Antwort von italk Telecom
We're really happy you had a great experience with our agent and look forward to having your new package up and running very soon!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Appalling
Appalling. This company has left an 89 yr old lady with NO way of contacting any emergency service. Cut off despite expressly being asked not to do so until BT could sort the digital switchover
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi Val,
We're very sorry to hear this. We're been unable to locate an account with the details provided at this stage. Please contact us directly 0333 210 4290, or email us at customercare@italktelecom.co.uk at your earliest possible convenience with the account information available.
We look forward to hearing from you,
Thank you
Don't know why the scores are so good
Don't know why the scores are so good - they are impossible to actually get hold of! Phone on hold for 20 minutes+, emails not answered. Useless and will be switching as soon as contract allows.
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi Mrs Hayman,
We are currently experiencing a high volume of enquiries, which may be causing delays in response times. I am not able to locate the account with any information provided at this stage, therefore, I kindly ask that you contact us via live chat accessible through our website so that we can help further.
We look forward to hearing from you,
Thank you
The kind of company you expect to see on Panorama
89 year old, blind grandfather's phone not working for nearly two months now. We made clear he is a vulnerable customer and his phone is a lifeline.
An engineer was meant to come round last week to fit a new system; my poor mum waited in at his house for over 9 hours and no-one came. No contact. Nothing.
They tell you to reach out to the customer service email address (perhaps a bot will say this in the reply), but I have had an active thread since 19th March and no one has replied.
They say call their helpline, but you're on hold for up to 3 hours. They say to use their LiveChat; I can't remember ever seeing it manned.
Absolutely appalling. The kind of company you expect to see on Panorama. It breaks my heart for elderly people who don't have someone to advocate for them.
IT168391
*EDIT 23 APR*
Re: iTalk’s reply below: This is misleading. I have explicitly requested a written reply to my email thread multiple times as I am not available by phone. There is an email thread of 10+ messages that you are ignoring.
You have a responsibility to comply with my communication wishes under Ofcom regulations; instead, you continue to ignore my emails and call both myself and my grandfather who is increasingly distressed.
Why do you refuse to provide our correspondence in writing?
17. April 2026
Antwort von italk Telecom
Hi Natalie,
We are sorry to hear about this situation. We have been trying to contact you to discuss this further, but have been unable to reach you. Please get in touch with us so we can assist further.
We look forward to hearing from you,
Thank you
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