Direct debit didn't go through. I emailed no response. Spoke to one of their agents in the live chat, they gave me a direct link to pay, which I did. Got up this morning to discover they took the d... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Dealing with ai was a nightmare. Options offered both were relivent, also dob didn't explain format came back with error twice. Once I was finally connected with a real person everything progress... Mehr ansehen
Unternehmen hat geantwortet
Sally Anne spent most of what must have been couple of hours trying and finally succeeding in restoring my internet. I had confidence from the start that she knew what she doing. She remained calm,pa... Mehr ansehen
Unternehmen hat geantwortet
Ashleigh was every helpfully over the last week or more helped solve the issue I had with patience and eventually got the problem solved wheres off member off talk seem like the could really be both... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
We’re on a mission to get the UK talking by providing unlimited broadband and line rental packages at great prices, with no hidden fees.
Kontaktinformationen
44 Springfield Road, RH12 2PD, Horsham, Vereinigtes Königreich
- www.italktelecom.co.uk
3,8
Gut
18.565 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
AVOID !!
Isnt an option for zero so had to score 1 ...
Avoid ! Hounding for payment when ive gone with sky instead after 12 mths of poor customer service. Tried to change my dd to the date I get paid but apparently they cant do that ... months of paying them plus 12.00 for late fees theyre now trying to take 120 odd quid even though ive cancelled the dd ?! Reported to my bank as fraud so good luck getting payment ...let's call it compensation for all the late fees ive had to pay !!!
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi there,
We are sorry to hear about your experience. Direct debit payment dates cannot be changed, and any final balance due would relate to charges applied in line with the account and billing cycle. If you would like us to review your account or billing, please contact us directly and we'll be happy to assist.
Thank you
This company engages in demanding money…
This company engages in demanding money with menaces and constant harassment when you refuse to pay money you do not owe. My service with them finished on the 29th April 2026-I had paid an invoice up to and including the 3rd May 2026. I cancelled the direct debit that I had with them. I then received another invoice for forty four quid and a demand to re-instate my direct debit. I told them to do one as they actually owed me for four days of unused service. They them added twelve quid late payment fee on to this amount that I didn't owe them. They have ignored my complaint into their disgusting criminal behaviour and their 'goons' ring me twice every day. Apparently their logic is if I pay them this money they will work out what I owe and refund the difference. Sad that criminal behaviour is allowed to flourish like this in this insane country we find ourselves in.
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi there,
We're sorry to hear about your experience. We do not pursue payments that are not owed, and any charges applied would relate to services provided in line with the agreed billing cycle and terms. Late payment fees may also be applied where invoices remain unpaid beyond the due date. Unfortunately I am not able to locate your account with the information provided at this stage, therefore I kindly ask that you contact us on 0333 210 4290, or email us at customercare@italktelecom.co.uk at your earliest possible convenience.
We look forward to hearing from you,
Thank you.
Absolute rubbish internet customer…
Absolute rubbish internet customer service does not give a dam if your struggling etc they just cut you off straight away would not recomend stay clear of these cowboys
22. Juni 2025
Antwort von italk Telecom
Hi Gary,
We're sorry to hear you feel this way. Customers are notified before any service suspnsions are applied, and we always encourage anyone experiencing difficulties to contact us, as payment plans are available. If you would like to discuss this further, please don't hesitate to contact our Payments Team on 0127 352 6607.
Thank you
The worst company i have delt with
The worst company i have delt with. They missed two appointments made to upgrade my 94 year old mums equipment to digital , they just didnt show up with no comunication. Now her land line does not work and looking like its because its not upgraded . Customer service was a joke and when i eventuaily got through to someone who we hoped could help (sally) , she wouldnt because she said we failed the security questions with the same answers we have used without issue several times to contact them b4. After several attempts we got told sally who we had spocken to prioviously would phone me back amd guess what she didnt . Whole thing is a joke
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi David,
We're sorry to hear about your experience and understand your concerns. For security and data protection reasons, we are required to complete account verification before discussing or making changes to an account. If security checks are not passed, our agents are unable to proceed. We apologise for the missed appointment and communication issues you've experienced. If you still require assistance, please contact us again and we'll be happy to help further.
Thank you
The young woman I spoke to the phone…
The young woman I spoke to the phone was really helpful, very quick. I've got it sorted out without no hassle.
6. Mai 2026
Antwort von italk Telecom
This is amazing to hear, thank you very much, Paula. We will be sure to let the agent know!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
I spent almost 1 hour over 2 calls…
I spent almost 1 hour over 2 calls trying to speak to customer services without succeeding. In the end I tried emailing and after 2 attempts my call was eventually returned. No idea of waiting times or position in the telephone queue is given. The customer service was awful.
28. April 2026
Antwort von italk Telecom
Hi Ian,
We are sorry to hear about your difficulty getting through. We are currently experiencing a high volume of enquiries, which may be causing longer wait times. We can see you have since spoken with one of our agents and that this matter has now been resolved. If you require further assistance, please don't hesitate to contact us.
Thank you
Antwort von italk Telecom
Hi Nellie,
We're sorry you've had difficulty getting through. As well as our phone lines, live chat is also available through our website: https://www.italktelecom.co.uk/
Thank you
Happy with customer service .the…
Happy with customer service .the person who was 100% good
5. Mai 2026
Antwort von italk Telecom
We are very happy to hear and will be sure to pass this along to the agent, Sabina!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Fed up of rising Broad band fees look no further …..
I needed a new broad band provider with creeping costs and poor signal so I reached out to these guys and within minutes BOOM I have a new provider with faster speeds and even better no upfront costs or installation fees ….. happy customer now part of the italk team 🫡⭐☺️
7. Mai 2026
Antwort von italk Telecom
Thank you very much for your wonderful review, Nicky! We can't wait to have your services up and running very soon, welcome to italk!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Am verg an me applying today…
You were amazing an me applying today was done so quick way I wanted it to so I will definitely be happy going with you for broadband can't wait to get it all up an running
7. Mai 2026
Antwort von italk Telecom
This is fantastic to hear, thank you, Laila! We can't wait to have you on board very soon!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
All the people you speak to just keep…
All the people you speak to just keep apologising and you feel it's part of their daily speech, I Thought I'd sorted my mam's phone out a month ago only to receive bill in post and not emailed, and the new contract agreed had not been processed as still on old deal.
6. Mai 2026
Antwort von italk Telecom
Hi there,
We're sorry to hear about your experience. We can confirm that you have since spoken with an agent and this matter has now been resolved. If you need any further assistance, please don't hesitate to contact us.
Thank you
I bought a broadband package off this…
I bought a broadband package off this company. They never sent my broadband box and are now harassing me for a cancellation fee. What they do is take over 14 days to deliver your box which is when I first thought was dodgy. So now it’s over 14 days as per to cancellation you haven’t got a leg to stand on. This company is a joke and are top at harassing you. AVOID
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi Andre,
We are sorry this is the way you feel. Our records show that APC attempted delivery of the router on multiple occassions, however the deliveries were unsuccessful and the router was returned to sender. Routers are typically delivered 1-3 days before the activation date. If you would like to discuss this further, please contact us directly on 0333 210 4290, or email us at customercare@italktelecom.co.uk.
Thank you
Very helpful as I wanted a service…
Very helpful as I wanted a service adding to a phone ti stop hopefully scam callers , which I was able to get also changed the package on the phone as on the wrong package and was costing me a fortune on mobile calls
2. Mai 2026
Antwort von italk Telecom
We're really happy you had a great experience, Wendy. We will be sure to pass these superb comments onto the agent!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Very unhelpful company
Very unhelpful company. For 3 months my parents have had no Internet and italk have done nothing despite saying they will and they are still charging nearly £60 a month. The phone line also went down. They phone and demand you give them personal information over the phone just like a scam call would so obviously parents refused but trying to phone them yourself is a nightmare. Internet restored by BT when parents switched to them. DO NOT Use this company.
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi Tamar,
We are sorry to hear about your concerns. Data protection requires us to complete security checks before discussing or making changes to any account, to ensure customer informarion is kept safe. We have been unable to locate an account with the details provided. Please contact us directly on 0333 210 4290, or email us the details at customercare@italktelecom.co.uk so we can investigate this further.
We look forward to hearing from you,
Thank you
Ripping off the elderly
Still waiting for a response to a complaint I've raised on behalf of my 80 year old grandmother. Cutting her line, keeping her money and not even letting her know!
Shame on you, I await your response
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi Lewis,
We're sorry to hear about your concerns. We've been unable to locate an account at this stage. Please contact us on 0333 210 4290, or email us the details at customercare@italktelecom.co.uk and we'll be happy to help further.
We look forward to hearing from you,
Thank you
Antwort von italk Telecom
We're really pleased you think so!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Appalling service no internet 😩&…
Appalling service no internet 😩& phoneline, will help in 7 days what a joke. How are they going to get in touch
14. April 2026
Antwort von italk Telecom
Hi there,
We're sorry to hear abut your experience. We can see you have already spoken with our team regarding this matter. If you need any further assistance, please don't hesitate to get back in touch and we'll be happy to help.
Thank you
Antwort von italk Telecom
Hi Dawn,
We're sorry to hear this. We can see that this matter has now been resolved. If you need any further assistance, please don't hesitate to get in touch.
Thank you
Brilliant because it was easy to speak…
Brilliant because it was easy to speak to them and straight forward in setting up and hopefully it all goes smoothly because it's the first time I will be with this company but I've heard good things about them
27. April 2026
Antwort von italk Telecom
That's absolutely fantastic to hear, John. We're looking forward to having you as a customer. Welcome to the family!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Chat wont let me cancel my mums…
Chat wont let me cancel my mums service.
have been waiting on the telephone line for 45 minutes to speak to someone.
if there is greater demand they need more agents!
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi Tabby,
We are sorry to hear about the difficulty getting through. We are currently experiencing a high volume of enquiries, which may be causing longer wait times. Please note that to discuss or make any changes, including cancellations, we require the appropriate authorisation on the account. Once this is in place, we will be happy to assist.
Thank you
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.