iSmash Bewertungen 16.044

On 28/12/25 I took my iPad Air 11” (2024) into the iSmash Meadowhall branch for a screen repair. I was given a repair price, agreed to it, and was told to come back later.

We then spent around five hours in total walking around Meadowhall, only to return near closing time to be told the repair could not be carried out after all. At that point, the technician claimed the iPad was a newer generation and that the screen for it “had not been released yet”.

This should have been identified before quoting a price and sending customers away for hours. Discovering this only at the end of the day was extremely frustrating and resulted in a complete waste of time.

To make matters worse, I was also told by the technician that Apple do not repair iPads, which is simply incorrect. I went directly to Apple afterwards and they accepted the device and sent it off for repair for roughly the same price.

Overall, the experience showed poor communication, incorrect information, and a lack of basic checks before committing to a repair. I’ve completely lost confidence in iSmash as a result and won’t be using them again.

The Guy there was do great I went in with broken head phones which were missing a couple screws and he fixed them for me in like 20 seconds for free. 100% recomend to go in they are great.

I had a very disappointing experience at the King’s Cross iSmash. They kept my phone for 48 hours to “run diagnostics,” only to tell me afterward that the repair would be very expensive and might not even be fixable. In the end, they said there was nothing they could do for me.

I was left without a phone for several days, and based on the information they gave me, I felt forced to buy a brand new phone, which was extremely inconvenient and costly.

A month later, I took the same phone to another repair shop, where it was fixed immediately for around £100. This made it clear that the issue was either misdiagnosed or not handled properly at iSmash.

Overall, this was a frustrating and costly experience. I would not recommend this branch based on the lack of accurate diagnosis, long wait time, and poor outcome.

Took iPhone 11 Pro into Edinburgh store, within Sky Store inside St James Centre today. Needed new battery as not holding charge.
Excellent service from very knowledgeable technician who made the repair. Only took 1.5 hours and very good price. Would not hesitate to use this service again.

Came unstuck with no charge in my phone. Came to my rescue allowing me to charge my phone. Thanks

Had multiple phones sent off for repair. One of them I received 3 weeks late as they wanted to try and sell me more and could not get in touch by phone, so they just waited 3 weeks without doing the repair, a second phone was marked as delivered even though I had not received it, it took a month to get a response from them, it turns out they sent it to the wrong address (even though I had 3 devices being repaired all coming back to the same place) and when they did replace the phone it turns out it has cheap non genuine parts. No refund, Terrible communication and customer service. You will have all the same issues using this company as you would a high street shop as its the exact same people that carry out the repairs, the only difference is with Ismash you will spend much more money and are less likely to have the problems rectified.

Great experience. Quick and professional service. I had to replace my IPhone battery because it was swollen (Bristol branch).

Dropped in an iPad for a screen replacement in kings road the home button was working fine before it went in to get mended . 2 days after fixing the screen button jammed in and a line appeared on the screen . Went back to the shop as you are supposed to have lifetime guarantee….but get told the underneath screen is broken now and have to pay a further £129 to get it fixed. As there notes said my home button didn’t work properly when they took my iPad the first time when it did . The technician know how to scam in that shop to make you pay more when they made the problem
Won’t be using them again

I went into the shop enquiring about fixing my back screen on my phone due to it being cracked, the guy was very helpful when asking about how much it would cost me he'd told me nothing as I had already brought the replacement back screen, this was the store in Leicester, can't fault them one bit was very grateful for them doing this for me.

Easy on line booking. Very helpful and knowledgeable manager Sam at Leicester. Job done within the hours very happy with battery change on my Google phone

Thinking my iPhone screen and camera glass needed replacing I popped down to ismash at Canary Wharf. Wow, what a service - I was met by Murad who could not be more helpful and kind (I’m in my early 50’s)! He informed me that my screen/camera were fine and it was just my screen protector that was damaged. I left with a newly fitted protector with a phone that feels like new and a massive saving. Only use ismash!

Excellent and speedy service replacing broken iPhone screen at the Birmingham branch. Would thoroughly recommend.

Dropped in device for screen replacement on 24-48 hour turnaround. Now past 48 hours, no text, no e mail, no one answering the phone and no way of tracking repair online. Should have collected it tonight, now face going to Bluewater on busiest shopping day of the year to see if they've fixed my autistic sons iPad yet. Basic customer service somewhat lacking.

I used the shop on london bridge and the Advanced Engineer there, Ashen, was very professional and helpful. A good, fast and positive experience. He did a great job saving with no lose of data restoring my phone as new. Great guy.

Great service - did exactly what they said they would, when they said they would and for the quoted price! I couldn't fault the team at Bristol Broadmead who were absolutely lovely!

Ismash in Birmingham minories
Had a good experience, fixed my smashed iPad screen within couple hours was able to come back same day and collect , also got 2 screen protectors , sound company, fast and neat service x

Hi all.
I want to explain to everyone my experience with this Ismash shop in charring cross.
I wanted to replace my battery of my phone so I booked an appointment. When I arrived there at 11:30,the guy checked my phone for about 3-4 mins ,touch screen, vibration, sound...everything was excellent and no other problems before the replacement of the battery process start.
He then said to come back at 4 pm. I was ok with that because on their site they say it takes between 2-4 hour for that. I Came back at 4 pm to take my phone...checked my phone all seemed ok, paid the 65 pounds fee and left the shop.
When I arrived home I was checking my phone and noticed that the back lid was not attached properly, like the glue was used was not dry enough to seal my phone. Started using my phone and after watching some things on social media, noticed some vibration from the case when turning volume louder. When I turned the volume of the phone to max my screen went dark. Next day I returned to the shop and explained to the guy what happened. He then said he will check my phone. After he checked my phone he said it's something wrong with my screen and it has nothing to do with the battery change that he has done and it is not his fault. He after offered a refund and put my old battery back. P.S. (Battery replacement to my old one took only 5 mins) After I agree to that he tells me he needs to charge me 20 punds because he worked and needs to be paid for that and I will receive only 45 pounds back. In the end he was showing me some phones he has in the shop for sale...
The question that I ask myself is...why did it take 4 hours to change a battery and took only 5 mins to put the old one back. and why I was charged 20 pounds to check my phone when they advertise on their site 1 year warranty for battery replacement.
I do not recommend this place. Maybe other Ismash locations work differently...but this one...try to avoid.

Professional, clear and quick.

Our Google Pixel mobile qualified for a free battery replacement under the manufacturers warranty. The nerest authorised repair centre was operate by EE. On the first visit, they wanted the phone for two weeks, citing they are very busy. On the 2nd visit, they requested a £40 non refundable payment due to a software glitch between themselves and Google. As we were due to visit Newcastle for a city break, we booked the repair with iSmash. we arrived at the allotted appointment time. We were greeted warmly, we handed over the phone in exchange for a receipt and 3 hours later had it returned, fully working with a new battery without any drama or hassle or cost to us. The member of staff we dealt with was professional and courteous. I have no hesitation in recommending their services at all. 100% happy.

Karan K at highcross Leicester was able to fix my screen in such a short span of time. A credit to the iSmash team. Thank you once again!