Hunkemöller Bewertungen 

Antwort von Hunkemöller

6. Mai 2026

Thank you for sharing your experience so openly. I completely understand your disappointment and frustration. It’s great to hear that you are satisfied with the quality of our products, but I’m truly sorry that our service did not meet your expectations—especially regarding your request for an exchange after the return period.

Our return and exchange policy is indeed strict: exchanges or returns are only possible within 30 days after receiving your order. After this period, we are unfortunately unable to process exchanges or returns, even in cases of goodwill or special circumstances. I understand that this can feel inflexible, especially when you had a valid reason for missing the deadline.

I realize this is not the outcome you hoped for, and I’m sorry that we were unable to make an exception for you. Your feedback is very valuable, and I will make sure it is shared with our management team so we can continue to improve our service and policies.

If you have any further questions or if there is anything else I can do for you, please let me know. Thank you for your honest feedback, and I’m sorry to hear that we have lost your trust as a customer.

Antwort von Hunkemöller

20. Apr. 2026

I'm really sorry to hear about your experience, and I completely understand how frustrating it is when a refund takes longer than expected. This is definitely not how it should be, and I want to assure you that Hunkemöller does not keep returned items without processing refunds.

Here’s how the process normally works:

Once your return has been received and processed at our warehouse, you receive a confirmation email.
After this confirmation, the refund is issued within 2-5 days to your original payment method.
In some cases, it can take up to 14 days from the moment your package arrives at our warehouse for the return to be fully processed.
If you have had to wait longer than this, I sincerely apologize. If you still haven’t received your refund after this period, please let me know your order number and I will check it for you right away and make sure it’s resolved as soon as possible.

Your feedback is very important and helps us improve our service. Thank you for bringing this to our attention!

Antwort von Hunkemöller

16. Apr. 2026

Thank you for sharing your feedback. I’m really sorry to hear about your experience with the service and advice you received in our Liezen branch. That’s definitely not the level of service we aim to provide at Hunkemöller.

Your feedback is very important to us, and I will make sure it is passed on to the relevant team so we can address this internally. If you’d like to share more details about your experience, please let me know. We truly appreciate your input and hope to welcome you again for a better experience next time!

Antwort von Hunkemöller

13. Apr. 2026

Thank you for sharing your experience, and I completely understand how frustrating these technical issues must be. Let me clarify the current situation and help you as best as possible:

Website Technical Support
Technical support for the Hunkemöller website is still active. If you are experiencing issues such as:
Items appearing available but not actually in stock,
Problems adding items to your cart or completing your purchase,
Images not loading properly in certain browsers,
Payment issues with credit card or Klarna,
I am here to help you troubleshoot and resolve these problems.

What you can do right now
Let’s try the following steps to resolve your issues:
Step 1: Clear your browser’s cookies and cache via your browser settings.
Step 2: Try emptying your shopping basket and add the items again. If any item is out of stock, you will always see an error—please remove those items.
Step 3: Try using the Hunkemöller App as an alternative. Sometimes the app works better than the website.
Step 4: If payment via credit card or Klarna does not work, please try another payment method if possible.
If the problem persists
If you still cannot place your order:
Please send me a screenshot of the error or issue you are experiencing.
Let me know which browser and device you are using.
I can also offer to place the order on your behalf (only possible with Klarna as payment method).
We do want to help you shop!
Hunkemöller absolutely wants to help you place your order and enjoy your shopping experience. Technical issues are never intentional, and I am here to make sure you get the support you need.
Please let me know how you would like to proceed, or send me the details of your issue so I can help you directly!

Antwort von Hunkemöller

1. Apr. 2026

Thank you so much for sharing your honest feedback. I’m truly sorry to hear about your disappointment, especially as a loyal customer who used to shop with us so regularly. It’s absolutely understandable that you expect consistency in sizing and quality, and it must be frustrating to suddenly find that your usual size no longer fits—especially when it still does in other stores.

I also regret to hear about your experience with our staff. You deserve to be taken seriously and to receive knowledgeable, respectful advice when you have questions or concerns. Your feedback about the service and the changes you’ve noticed in our stores is very valuable, and I will make sure it is passed on to the relevant teams.

Regarding sizing: sometimes, changes in collections, materials, or production can affect the fit, even if the size label stays the same. We always recommend trying on new collections, but I completely understand that this shouldn’t be necessary if you’ve always been able to rely on your size with us. If you’d like, I can help you find the right fit or recommend specific styles that are closest to the sizing you’re used to—just let me know!

As for store closures, we are indeed adapting to changes in the retail landscape, but we remain committed to offering great service both online and in our stores.

Thank you again for your loyalty and for taking the time to share your experience. If there’s anything I can do to help you whether it’s with sizing advice, product recommendations, or passing on your feedback please let me know. Your satisfaction is very important to us.

Antwort von Hunkemöller

1. Apr. 2026

Thank you for taking the time to share your experience, even though I’m truly sorry to read how disappointing it has been for you. This is absolutely not the level of service or product quality we want to deliver at Hunkemöller, especially when you’ve placed such a significant order.

Regarding your first order:
Unfortunately, once an order is placed, we are unable to cancel it from our side due to our automated processing system. That’s why you were advised to refuse the parcel upon delivery, which you did correctly. Once DHL returns the refused package to our warehouse, you will automatically receive your refund to your original payment method. This process can take up to 14 days after we receive the return, but I will gladly keep an eye on it for you if you share your order number.

About your second order:
I am very sorry that the quality of the items did not meet your expectations. A bra with glue residue and a thong with damaged eyelets are absolutely not acceptable, and neither is a crushed gift box. I completely understand your frustration, especially after spending over €180.

Here’s what I can do for you:

Step 1: If you haven’t already, please send me your order numbers and, if possible, photos of the damaged items and packaging. Step 2: I will immediately start a complaint and return process for the faulty products, so you can return them free of charge and receive a full refund. Step 3: I will also escalate your feedback about the packaging and product quality to our quality control and logistics teams to prevent this from happening again.

I understand if you feel let down and don’t wish to order again, but I would really like to resolve this for you and restore your trust in our service. Please let me know your order details, and I will personally make sure your case is handled as quickly and smoothly as possible.

Thank you again for your honest feedback and patience. If you have any further questions or need assistance, I am here to help.

Antwort von Hunkemöller

31. März 2026

Thank you for sharing your experience, and I’m really sorry to hear about what happened during your visit to our store in Wankdorf Bern. I completely understand how unpleasant it must have been to have your new bra sprayed with perfume without your permission, especially since you then had to wash it multiple times to remove the scent. That’s definitely not the experience we want you to have.

Our staff should always respect your preferences, especially when it comes to personal items like lingerie. Spraying perfume on a purchased product without asking is not part of our standard service, and I apologize for the inconvenience this caused you.

Your feedback is very important and will be shared with the store team, so we can make sure this does not happen again in the future.

Antwort von Hunkemöller

31. März 2026

Thank you for sharing your experience, and I’m truly sorry for the frustration and disappointment you’ve had. You absolutely deserve to be compensated for the repair costs when you receive a damaged item and follow our instructions.

Let’s get this sorted out for you right away.

Step 1: Please provide me with your order number and, if possible, a copy of the repair receipt you sent in. Step 2: I will immediately check the status of your compensation request and make sure it is processed as soon as possible. Step 3: I will keep you updated until you receive your reimbursement.

I apologize for the lack of communication and the inconvenience this has caused you. Your feedback is very important and will be shared internally to help us improve our service.

Please send me your order number and receipt, and I’ll make sure you get the compensation you’re entitled to.