I bought the wrong thing - entirely my fault. I took the item back to a different store, and there was no fuss at all sorting a replacement. Polite, helpful and friendly.
Unternehmen hat geantwortet
Standort
Standort wechselnUnit G18, Trinity Walk, WF1 1QS Wakefield, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Went into store for a Country cd wasn't out staff placed an order for delivery to me was quick and easy came on time was very pleased Glad we still have HMV store's 👍 From service to the order and... Mehr ansehen
Unternehmen hat geantwortet
Meeting jane mcdonald was absolutely incredible at hmv wakefield. The lovely young man (i think his name was travis) took such great photos off us so i am extremely greatful to him.
Unternehmen hat geantwortet
Staff were excellent but HMV let down by their supposedly automatic email system advising that the CD had arrived at the local store. Hannah Peel CD is great though.
Unternehmen hat geantwortet
Unternehmensdetails
Über hmv (UK) - Wakefield
Vom Unternehmen geschrieben
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Vom Unternehmen geschrieben
- home of entertainment since 1921
Kontaktinformationen
Unit G18, Trinity Walk, WF1 1QS, Wakefield, Vereinigtes Königreich
4,8
Hervorragend
176 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Meeting jane mcdonald was absolutely…
Meeting jane mcdonald was absolutely incredible at hmv wakefield. The lovely young man (i think his name was travis) took such great photos off us so i am extremely greatful to him.
24. März 2026
Antwort von hmv (UK) - Wakefield
Hello Bethany
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Called in to collect online order
Called in to collect online order, efficient friendly staff and quick collection.
13. März 2026
Antwort von hmv (UK) - Wakefield
Hi SHIRLEY
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff where very helpful and found…
The staff where very helpful and found what I was looking for straight away.
8. März 2026
Antwort von hmv (UK) - Wakefield
Hello Tracy
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent customer service so helpful…
Excellent customer service so helpful and friendly x
16. Februar 2026
Antwort von hmv (UK) - Wakefield
Hello paul
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Prompt courteous and very helpful staff…
Prompt courteous and very helpful staff made ordering so easy
13. Februar 2026
Antwort von hmv (UK) - Wakefield
Hi Ernie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Shopping online facility with Hmv was…
Shopping online facility with Hmv was great experience again and the company is doing well with its delivery time when it comes to royal mail delivery.
2. Februar 2026
Antwort von hmv (UK) - Wakefield
Hi Zulfiqar
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Antwort von hmv (UK) - Wakefield
Hi Corinna,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service
Bru ray was ready for me to pick up two day after I pay for it in the shop and it quick service and the people behind the counter was very lovely and great
18. Januar 2026
Antwort von hmv (UK) - Wakefield
Hi Andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great support and customer service and…
Great support and customer service and pleasant member of staff
13. Dezember 2025
Antwort von hmv (UK) - Wakefield
Hi Mr
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwort von hmv (UK) - Wakefield
Cheers for the 5 stars Dirk!
Antwort von hmv (UK) - Wakefield
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very pleasant and warm environment…
Very pleasant and warm environment within the shop. Staff pleasant well informed and helpful, prices are getting high now and have considerably lowered my purchasing rate.
3. Dezember 2025
Antwort von hmv (UK) - Wakefield
Hello Stephen
Our prices are a reflection of the prices set by our supplier and can vary from time to time depending on the range of promotions available at that time.
We're always looking out for the best possible savings to offer our customers and we update and refresh our promotions regularly so check back soon and we hope you find the bargain you’re looking for :-)
Antwort von hmv (UK) - Wakefield
Hi Adele
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff are very helpful
The staff are very helpful. I am blind impaired and the gentleman serving me looked up what I needed, compared prices and other stores for me. I tried other shops and the staff did not want to know. This gentleman ordered what I needed, did it on clicker and collect and was available to serve me when I collected my order. Very good, friendly service and he treated me like a customer not a disabled inconvenience.
3. Dezember 2025
Antwort von hmv (UK) - Wakefield
Hi Helen
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Wakefield store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Unhappy!…
Ordered this CD from you as a "Click and Collect" item from (as I thought) I could pay online and nip into Wakefield store to collect my CD (which WAS in stock at the store) only to be turned away as the CD had not been posted to the store. I said " well can I not have the CD they had in store" only to be told I would have to Buy that one again to have the store one. I trailed into the store 3 times to be told the same thing. Obviously from their comments HMV online is not the same as HMV store. Not happy. If I place a click and collect order at any other store that has the stock in the store the transaction is completed within the time I travel to the store. If I had known the way this stupid system works you could have just posted it to me or I would have just bought this item that was in the store without trailing back and forth to my town store. I put it to you that your "Click and Collect" quote should be re-worded as it is not really "Click and Collect" as any other store I have dealt with.....EVER! Unhappy!
4. Dezember 2025
Antwort von hmv (UK) - Wakefield
Hello John, thanks for taking the time to leave a review.
We were sorry to hear of any confusion. Please be aware that with Click & Collect orders we have the stock sent to a store for collection as the stock in stores varies on a day-to-day basis.
For future reference to check the physical stock available in a specific store, please call our Ring & Reserve team on 0333 3230 667 and the team will be happy to assist you.
Excellent company with great products.
Excellent company with great products.
Very fast in delivery of items bought online.
Only downside , l have never received my discount on purchases.
4. Dezember 2025
Antwort von hmv (UK) - Wakefield
Hi Jim
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The staff are always polite and very…
The staff are always polite and very helpful, even to their knowing my tastes in music and making fitting suggestions for artists I haven't heard before.
19. November 2025
Antwort von hmv (UK) - Wakefield
Hello Karl
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff were excellent but HMV let down…
Staff were excellent but HMV let down by their supposedly automatic email system advising that the CD had arrived at the local store. Hannah Peel CD is great though.
15. November 2025
Antwort von hmv (UK) - Wakefield
Hi Mick,
Thank you for leaving a review.
We love receiving feedback from our customers and will do our best to earn those last stars from you next time.
In regards to the automatic replying system functionality, we apologise for any inconvenience that this may of caused. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
Kind Regards,
hmv Customer Service Team
Good customer service
16. November 2025
Antwort von hmv (UK) - Wakefield
Hi Annie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service
Came into store to pick up a pre order funko pop the lady who help me with my item was lovely and friendly never been to this store or place b4 as I do have anxiety and so on but here was lovely to visit so if you get chance give it a look lovely little store and lovely people glad I got what I needed hope to visit again soon
28. Oktober 2025
Antwort von hmv (UK) - Wakefield
Hello Jason
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store. We’ll pass this on to the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.