Hassle Free Boilers Bewertungen 

Great service from HFB, trudie was so helpful over the telephone and their engineer was on time and dealt with the issues.

Great to talk to someone on the phone instead of a machine. Nice ti see things are getting back to normal. Thank you Trudie keep, keep up the great work.

Very highly recommend this company and Trudie was very helpful

Great service from hassle free boilers, especially from Trudie who provided excellent advice and service over the phone

Hassle free is definitely not the right name, we waited for ages for them to put a part in our boiler. After about a year of trying to contact them both phone and email with no response I decided to stop payment, maybe not the right way to go but I stupidly thought that would get some reaction, no the first thing I got was a debt recovery agency, I have sorted this but still no response from hassle free and still no part in my boiler. Absolutely disgraceful!

After having a difficult time with communication from hassle free boilers I would just like to say that Jacob Pyatt is the exception he is reassuring, helpful and extremely responsive from start to finish and absolute asset to the company thank you so much Jacob!

Absolute HASSLE! Trying to get them to do things is hopeless. "Hassle Free" is a misrepresentation and I feel like writing to a trade body to state that it is.

Horrible communication — they ignore emails, don’t answer calls, and completely fail to deliver the service they promise. I feel like I’ve been robbed. They’re quick to take your money but vanish when it comes to support. Totally untrustworthy.

Disgraceful service. Never turn up to check boiler. We have occurred costs elsewhere and have left us with potentially an unsafe boiler. DO NOT USE THIS COMPANY.

Had to call HFB for a service, which they are contracted to do every year, but haven't done so since 2022. Appointment made for 7th April (2 months after request made, waited in all day for engineer - NO SHOW! And not for the first time!

No explanation given by company, and next available appointment 6 weeks later. No response to questions as to why the engineer never turned up, and they tried to turn it on me because I couldn't make the one appointment I was offered in the same month as the failure to appear.

Far from Hassle Free!

DO NOT USE THIS COMPANY
Took money for a boiler service and then no communications thereafter . Customer service via email and phone calls was crap !. To process a refund takes them 10 days whereas to accept a payment took less then 5 mins !
Avoid them !!!!

We had an awful experience with Hassle-Free Boilers. Our heating was non-functional from November to February, leaving us without heat during the coldest months—with four young children in the house.

Throughout this time, various subcontractors visited and identified different issues with the boiler, yet nothing was properly resolved. Despite repeatedly contacting Hassle-Free Boilers, communication was inconsistent and frustratingly poor. We initially spoke with a lady, who suddenly became unresponsive just before Christmas.

Appointments were a nightmare—promised visits never happened, and we were left waiting with no follow-up. Our emails were ignored until I formally sent a breach of contract and complaint letter. Only then did Hassle Free Boilers reach out, acknowledging the situation and attempting to resolve the issue. However, they claimed they were struggling to find engineers in our area.

Despite their involvement, the back-and-forth communication led to more empty promises and little action. Eventually, Hassle-Free Boilers agreed to cover the cost of a Vaillant boiler service for a year, given their responsibility for maintaining our boiler. As a result, we are now in a service contract with Vaillant for the next year.

After seven years of being in a contract with Hassle-Free Boilers, we have finally settled the account, but the experience has been nothing short of exhausting and disappointing.

Honestly, Hassle-Free Boilers needs more colleagues if they ever want to sort out the issues their customers face.

This experience was inexcusable—poor communication, unfulfilled promises, and a lack of urgency. I would strongly caution anyone considering Hassle-Free Boilers to think twice before using their services.

Wouldn’t give one star but, 12 year contract in place to service the boiler yearly and cover for central heating system. Took weeks to come out and look at the problem with no heating and hot in minus degree temperatures they capped 2 pipes and left me unable to put pressure up on boiler, never came back which was 2 years ago and they still want me to pay for that service!!

Fraudulent company! They put a charge on our house for the boiler without informing us, which prevented us from remortgaging until we paid it off in full which we did a year ago. We now have debt collectors trying to contact us to settle the account that was paid IN FULL a year ago! Obviously no answer/reply from Hastlefree boilers, who also owe us £350 because we had to pay a plumber to correct there bodged installation.

Although it is almost impossible to get trough to the phone line, I reported the fault my email (customer service), and the reply by Miss Trudie Norton was almost immediate. She was quick to identify the issue and arranged the service within the following 24 hours. Very friendly, professional and efficient.

Jacob has been integral to resolving issues over the last few days, I really appreciate the communication and help that’s been provided. Many thanks to the team also.

Anyone interested in setting up a group to show all our complaints
They cannot get away with it
The full set of media needs to know
Already been on watchdog

Avoid at all costs they serviced my partners boiler in Stafford leaving it in a dangerous state it broke down a week later. I was left with no hot water or heating for 6 days despite them promising to attend. I paid British Gas to attend they made the boiler safe and condemned it. Hasslefree do not respond or care Gas Safe have taken the complaint on … pay a bit more don’t risk death **update despite not answering calls or even addressing the complaint they have sent a debt collect agency after my partner for a missed direct debit ? Please whatever you do avoid these like the plague

Was unable to make contact via phone number available 03456474747. Sent email and had quick and helpful response.

What a night mare of a company wish I had never heard of them they should be called hasselt boilers, been paying fir a service that never happened in three years tryed calling no joy tryed email same again no reply, stop paying in the end git a service from British gas,kniw I have a depth collected calling for payment so will have to pay both .hassle boilers will put a review on every were