I was very disappointed with the quantity & size of bulbs. Also states planting time March to May. Lots of tulips & Daffodils on sale with discount to plant now. Completely my own fault.. fell into... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Ordered some autumn planting bulbs, delivered very fast. They will be planted this week hopefully for a lovely display next spring
I placed an order for camassia bulbs and grape hyacinth bulbs. The grape hyacinth bulbs were missing from my delivery. I have emailed the company several times and to date have not had any response fr... Mehr ansehen
If there was a zero star review I would use it. I am now convinced this is a SCAMI. Ordered items eight weeks ago that I have never received. After not sending out replacements, they have repeatedly s... Mehr ansehen
Unternehmen hat geantwortet
2,5
Mangelhaft
490 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 85 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
SCAM SCAM SCAM
Despite cancelling the order (due to long dispatch delay) and the cancellation being confirmed it arrived today. Seeds substituted and 25% of order missing entirely. Still no refund just a string of emails saying they would refund. DO NOT BUY FROM THIS COMPANY. THEY ARE STEALING MONEY FROM YOU.
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Julie,
Receiving the order after cancellation had already been confirmed, alongside substituted items and part of the order missing, would understandably be very frustrating and confusing.
I’m also sorry for the miscommunication around the cancellation and refund process.
Since you’ve already been in touch through our live support feed, we’ll continue providing updates there regarding the refund status once your enquiry has been reviewed further.
Non delivery of order
My order has not arrived after several promises that it's on its,say. Ive,also asked for a,refund which has not materialised. I would avoid ordering from this company.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Frank,
I’ve read your review and can understand how frustrating this must be, especially after receiving repeated assurances that the order was on its way and then not receiving the refund you requested. I’m sorry this has been your experience.
I’ve checked the details available here, but I haven’t been able to match this to an account on our system, so I’m unable to look into the order or refund further from the information provided. If you’ve already contacted us through our live support feed, we’ll provide an update regarding the refund there once your enquiry has been reviewed.
Stay well away from this company
Ordered plants on 18 March which never arrived. I formally requested a refund on 21 April and, despite repeated chasing, as of 6 May I still have not received my money back.
Customer service simply keeps sending generic responses saying they “understand my frustration” and are “looking into the matter”. There is nothing to investigate — the goods were never delivered and the refund should already have been processed.
Extremely disappointing service and very poor communication throughout. Having now read other reviews, it appears I am far from alone in experiencing these issues.
I would strongly advise others to think carefully before ordering.
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi,
I understand that waiting since March with no plants arriving, then still chasing a refund weeks later, is understandably disappointing — especially when you feel you’re only receiving repeated standard responses rather than a clear resolution.
From the details shared here, I haven’t been able to trace the order on our system, so I can’t check the refund status directly from the review itself.
If you’ve already raised this through our live support feed, the team will continue updating you there once your enquiry has been reviewed further.
Placed an order April 9th for…
Placed an order April 9th for Ranunculus. Fast forward to May 6th, I’ve had to reach out multiple times requesting a refund after being told my order must be “ lost “.
I’m yet to receive my order / a refund as per my request.
AVOID at all costs.
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Jade,
I’ve read your review and can understand how frustrating this must be, especially after being told the order may have been lost and then having to follow up multiple times without receiving either the delivery or the refund. I’m sorry this has been your experience.
I’ve escalated your refund request with the team, and this is now being looked into so it can be resolved as quickly as possible, and we’ll provide an update through our live support feed.
Ordered from an online advert
Ordered from an online advert, no update after 10 days so emailed to cancel and was told my order was cancelled. No sign of refund and then item arrived (too late as was for a gift) returned item and still awaiting a refund despite multiple emails and being told my case was being “looked into” and “escalated”. Been over 3 weeks and I’m still out of pocket. Wouldn’t recommend.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Sarah,
I’ve read your review and can understand how frustrating this has been — especially being told the order was cancelled, then having it arrive anyway, and still not receiving your refund after returning the item. That’s understandably not the experience you expected. I’m sorry for how this has been handled.
I’ve reviewed the information provided here, but I haven’t been able to find a corresponding account on our system, so I’m unable to investigate this further based on these details alone.
If you’ve already raised this through our live support feed, we are continuing to work through those enquiries, including refund requests, and will provide a clear update once your ticket is picked up and reviewed.
Keeping my fingers and toes crossed for a delivery
I have now contacted by email and online form as the telephone number has been taken down. Disappointing customer service for my first order. Paid already before seeing reviews. I hope they get their act together or refund my money, which I paid in good faith.
25. April 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Eve,
I’ve read your review and can understand your concern, especially as this is your first order and you’ve already made payment but haven’t had the experience you expected.
I’m sorry this has left you feeling uncertain.
I’ve checked the details provided here, but I haven’t been able to locate a matching order on our system, so I’m unable to look into this further from this information alone.
We are currently working through and responding to enquiries submitted via our live support feed, and once your message has been received and reaches our team in the queue, we will respond accordingly and provide an update on your order.
Similar to other reviews
Similar to other reviews, paid 7 weeks ago and no delivery, when I chased it up, they gave me a tracking number for Royal Mail which stayed as ‘waiting to received your order’ chased it up again and was told it’s been lost in transit, asked for a refund and was told it’s been passed on to a team, and now chasing up a response again. Very poor communication and poor customer service. I won’t be using this company again.
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Han,
I’ve read your review and can understand how frustrating this must have been — especially after waiting several weeks, receiving tracking that didn’t progress, and then having to follow up multiple times regarding a refund. That’s understandably not the experience you expected. I’m sorry for how this has been handled.
I haven’t been able to find a matching order based on the details provided here. If your enquiry has already been raised through our live support feed, we are continuing to work through those concerns, including refund requests, and will respond with a clear update once your ticket is picked up and reviewed.
Poor customer service
I placed an order in good time for a birthday present. They were due to be dispatched the same week. 10 days later no update, I contacted several ways and no one responded. The time they arrived it was nearly 4 weeks late. The only reason I got a response was the fact I sent an email stating formal action will be taken unless they respond. I got a response the same day, it appears they just ignore you until the last moment. I wouldn't purchase with them again. Just some communication or response would of helped and gone along way. Rather than being left as though they took my money and didn't care.
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi,
I’ve read your review and can understand how frustrating this must have been — especially ordering in good time for a birthday and then facing delays with little to no communication along the way. That would understandably leave a poor impression. I’m sorry for the experience you’ve had.
As you’ve already contacted us via our live support feed, we’re continuing to work through those enquiries in turn and respond as each one is reached. This ensures we can review each concern thoroughly and provide clear updates directly.
Avoid at all costs
Avoid at all costs, simply yet another scam from a guy with a couple of failed businesses to his name, Forget the trustworthy name or the Edinburgh phone number, probably fing him in Beckenham, frantically dealing with emails in his back bedroom.
4. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Alec,
I’ve read your review and wanted to understand a bit more about what’s gone wrong here, as we’d like to look into the concern you’ve raised. I’m sorry it’s left you feeling this way.
From the information available in your review, I haven’t been able to locate a corresponding order on our system, which means I’m unable to investigate this further based on these details alone.
If you’ve already contacted us via our live support feed, we’ll continue the conversation there so we can review your concern fully and provide you with clear updates.
Better communication
Placed my order and after two weeks decided to chase. It was saying awaiting dispatch. I tried contacting them by email but found that the address is no longer active and the contact number did not work either. At that point I thought I would check reviews and was disappointed to see how many people were saying that the did not receive their order. I used the website contact form to say my order was due to be delivered that week. After another week I finally received my order. I don’t believe that the company is a scam but I do think communication needs improvement for the customer to feel confident about when placing an order. Looking forward to planting my Dalia’s although a little later than I wanted to.
2. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Yvette,
Thank you for sharing your experience — I’m glad your order did arrive in the end, although I can understand your frustration around the lack of clear updates while you were waiting and the uncertainty this created.
We appreciate your feedback on communication, as it’s important customers feel confident about their order journey from start to finish.
Despite the delay, it’s lovely to hear you’re now looking forward to planting your dahlias, even if it’s a little later than planned.
I have just opened my 4 Dahlia tubers…
I have just opened my 4 Dahlia tubers and I am very disappointed by the quality. I was expecting plump and carefully handled tubers.
What I received is dried up and broken tubers some only one tuber about half the size of a cadburys finger. The best had 4 tubers but still very small.
I certainly won’t be using H and B again.
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi,
I’ve read your review and can understand your disappointment on opening the dahlia tubers, especially when they didn’t match your expectations in size or condition. That’s understandably frustrating. I’m sorry for how they arrived.
We’ve checked the details provided in your review but haven’t been able to match this to an order on our system, so we’re unable to look into it further without your order information.
We’d really like the opportunity to look into this properly and see how we can put things right. If you can contact us via our live support feed here: https://hardingandbloom.co.uk/pages/contact with your order details, we can review the quality concerns and work with you on a suitable resolution.
I am still waiting for my order to…
I am still waiting for my order to arrive. I have emailed on several occasions and get the same reply that my order is due for dispatch on a date that is before I'd even placed my order!
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Victoria,
I’ve read your review and can understand your frustration, especially with receiving repeated dispatch updates that don’t match your order timeline and still not having your delivery. That would understandably be confusing.
I’m sorry for the experience you’ve had. There was a system issue which affected some of the dispatch information shown, which may explain the incorrect dates you were seeing.
We’re currently working through and responding to all enquiries via our live support feed, where your ticket will be picked up and reviewed so we can provide you with a clear and accurate update on your order.
Happy customer.
I placed 2 orders with them before l saw all of these reviews and was kicking myself for not checking first, but l emailed them with my concerns and they replied promptly saying my order would be dispatched as soon as they could. Well both orders arrived today and good quality bare roots and bulbs. One happy customer.
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Mandy,
Thanks for sharing this — I’m really pleased to hear both orders arrived safely and that you were happy with the quality of the bare roots and bulbs. It’s also good to know your message was picked up quickly when you got in touch with your concerns.
We really appreciate you taking the time to leave your feedback, and it’s great to hear everything came together well for you in the end.
This company is a scam.
This company is a scam.
I placed an order on 22.3.26 and they keep telling me the order is on its way and sending me fake new dates.
Do not use this company at any cost and save your money and buy elsewhere
22. März 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Milly,
I’ve read your review and understand how concerning this must feel, especially with the changing delivery dates and uncertainty around your order since placing it on 22/03/26.
I’m sorry for the experience you’ve had with this. We’ve located your order on our system and can confirm that a replacement has now been arranged to move this forward. For the most accurate updates as this progresses, please continue the conversation through our live support feed, where we can provide further details directly.
Not the best experience
Not the best experience, no communication until I chased the order, order now arrived, no labels on packs and no instructions whatsoever you now say no details of order despite you emailing me with apologies for delays etc shocking
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Beverley,
I’ve read your review and can understand your disappointment, particularly having to follow up before receiving any communication, and then receiving the order without labels or planting guidance. That would understandably make things unclear once it arrived.
I’m sorry this was your experience. I’ve reviewed the information shared here, but I haven’t been able to locate a corresponding order in our system, so I’m unable to investigate this further based on these details alone.
If you can reach out via our live support feed with your order details, we can assist further and provide the guidance you need: https://hardingandbloom.co.uk/pages/contact
Rubbish company have been going round…
Rubbish company have been going round in circles over 2 weeks to try obtain a refund
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Jemma,
I’ve read your review and can see how frustrating it must be to feel like you’re going in circles while trying to get a refund over the past couple of weeks. That kind of back-and-forth without resolution is understandably draining.
I’ve tried to locate your details from the information here, but I haven’t been able to find a matching account on our system, so I’m unable to check the status of the refund from this alone.
If you can reach out via our live support feed with your order details, we can look into this properly and assist you further:
https://hardingandbloom.co.uk/pages/contact
Order later than expected arriving but…
Order later than expected arriving but I was kept informed by email. Well packaged with great instructions on planting.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi,
Thank you for taking the time to share your experience. I’m glad to hear you were kept informed along the way and that the order arrived well packaged with helpful planting instructions.
We also appreciate your patience with the delivery timing — it’s good to know the updates made a difference.
Do not order from Harding & Bloom
Absolute scammers. I have been waiting for over a month for my delivery (plus the two primised ‘re-dispatched’ deliveries) and there is absolutely no evidence that anything has ever even arrived in the hands of Royal Mail despite me being provided with a tracking reference. They have repeatedly pushed back on providing a way to escalate or engage prioerly. I’m in for about £43 which they are refusing to refund and are repeatedly fobbing off. I genuinely feel that this company is unreputable and once this mess is sorted out, (Im going to take it forward via my bank) I will never use them again. Please do not rely on anything ordered from Harding & Bloom arriving - or on ever seeing your money again.
The matter is now with my Bank which is pursuing it. Hooefully they will have more success.
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi,
I’ve read your review and can see how concerning this has been, particularly with the repeated dispatch updates not reflecting any movement on the tracking and the time you’ve spent trying to get a clear resolution. I understand why this has affected your confidence in the order.
I’ve checked the details available here, but I haven’t been able to match this to an order on our system, so I’m not able to review the status or history from this information alone.
If you can continue the communication through our live support feed with your order details, we’ll be in a better position to look into this properly and provide clearer updates:
https://hardingandbloom.co.uk/pages/contact
Dreadful
Dreadful. No sign of my dahlias and seem unable to contact them. I have been scammed, So much for the beautiful flower photos. DO NOT USE THESE CHARLATANS
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Yvonne,
I’ve read your review and can understand why you’re feeling this way, especially with no sign of your dahlias and difficulty getting a response when trying to make contact. That would understandably be worrying. I’m sorry for how this has come across.
I can confirm we’ve located your order on our system and it is being prepared for dispatch. Once it leaves us, the tracking details will be shared so you can follow its progress.
For any updates or queries, our live support feed is the best way to reach us directly:
https://hardingandbloom.co.uk/pages/contact
Appauling.DO NOT USE THIS COMPANY.
Appauling.
My order hasn't arrived.
There is no phone number or email address on the website.
They don’t reply to messages sent though the ‘contact’ form on their website.
I will be disputing the charge.
DO NOT USE THIS COMPANY-PLEASE.
I think it may be a scam company -look at the generic replies to the one star reviews on this page.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi,
I’ve read your review and can see why this has been upsetting, especially not receiving your order and feeling unable to get a response when trying to reach out. I also understand your concern around replies coming across as generic — that’s not the impression we want to give.
I’m sorry this has been your experience.
I’ve tried to locate your order using the details available here, but I haven’t been able to match this to an account on our system, so I’m unable to check what’s happened from this information alone.
We’re actively working through messages submitted via our live support feed and checking for any existing enquiries linked to this case. If you’ve already contacted us there, we’ll pick it up and respond as soon as possible.
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