I was very disappointed with the quantity & size of bulbs. Also states planting time March to May. Lots of tulips & Daffodils on sale with discount to plant now. Completely my own fault.. fell into... Mehr ansehen
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Das sagen Bewerter
Ordered some autumn planting bulbs, delivered very fast. They will be planted this week hopefully for a lovely display next spring
I placed an order for camassia bulbs and grape hyacinth bulbs. The grape hyacinth bulbs were missing from my delivery. I have emailed the company several times and to date have not had any response fr... Mehr ansehen
If there was a zero star review I would use it. I am now convinced this is a SCAMI. Ordered items eight weeks ago that I have never received. After not sending out replacements, they have repeatedly s... Mehr ansehen
Unternehmen hat geantwortet
2,5
Mangelhaft
490 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 85 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
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Had very poor service and should have…
Had very poor service and should have read review's first , item did not arrive and was promised another, never arrived requested refund but told it’s in review.
As a previous customer time to take them to court under consumer act
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi,
I can understand why this experience has left you so disappointed, particularly after being told a replacement would be sent and then still not receiving either the item or the refund you requested afterwards. As a returning customer, I appreciate this would feel especially frustrating. I’m sorry the experience has led to this level of dissatisfaction.
From the details shared in the review, I haven’t been able to match this to an account on our system, so I’m unable to investigate the matter further from the information available here.
Since you’ve already contacted us through our live support feed, we’ll respond there once your enquiry has been reviewed by the team.
Refund received after threat of Court action
Here is an update regarding my requested refund following my previous 2 posts :- I wrote to H&B on 08/05/26 advising that due to their non-compliance with the 14 day rule for requested refunds under the Consumer Rights Act 2015, that I was intending to take them to the Small Claims Court to claim full and final redress, including a claim for reimbursement of Court fees and an amount for the stress caused, and that I was also reporting them to Trading Standards. And surprise, surprise an email came the following day (09/05/26) to advise that my refund had been sent, and I finally received it yesterday (11/05/26). I would urge all of you who are in the same position to do the same. I should add here that I would absolutely have gone through with the Court action had they not sent my refund, as this was not just about the refund per se, it was about their modus operandi and appalling behaviour. I will NEVER order from H&B again, and I would advise everyone to avoid this company at all costs.
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Imelda,
After spending weeks chasing updates, repeatedly following up about the refund, and feeling you had to escalate matters formally before seeing progress, I can completely appreciate why this experience left such a negative impression. That would understandably be both frustrating and draining to deal with.
Without discussing account-specific details publicly, I can confirm that the refund relating to this matter was processed, and I’m pleased to hear it has now been received successfully.
I’m sorry the overall handling of the situation left you feeling so dissatisfied with the experience.
Poor service and communication
I ordered on 5th May and no response still after multiple emails and Customer Support Forms x2 completed . They even say they will be delivered in April .
First time purchasing and never again - I will be seeking a full refund if I do not hear within a week.
Very disappointed
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Sandra,
I can understand why this has been disappointing, especially after submitting multiple enquiries and then seeing delivery messaging that didn’t align with the timing of your order.
From the information shared in the review, I haven’t been able to locate a matching account on our system, so I’m unable to review the order further from these details alone.
We are continuing to work through the enquiries submitted through our live support feed, and once your ticket has been reviewed, the team will respond there with an update.
Shocking
So three weeks after leaving this review, I have still not received a full refund. This company are 100% the worst I have dealt with. They think it’s okay to charge me the delivery fee for goods that I never received! Order was placed on 17th March and I’m still waiting! Please read all reviews before wasting your money and time as you won’t receive the items purchased! I’ll look forward to your reply Harding & Bloom but I look forward to my full refund more.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Lynsey,
Waiting this long for a resolution after placing your order back in March would understandably leave you feeling extremely frustrated and disappointed, particularly while still chasing the remaining refund weeks later. I apologise if this wasn’t the experience you were expecting from us.
Without discussing specific account details publicly, I can confirm that a refund relating to this matter has now been processed, and we have also responded through our live support feed with an update regarding the concern.
Repeat customer
Website easy to navigate. All items were good value. Bulbs / tubers were all packaged and labelled and arrived within the time scale. Communication regarding order status and delivery was helpful.
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Anne,
It’s great to hear everything arrived neatly labelled, well packaged, and within the expected timeframe. We’re also really pleased the order updates and delivery communication helped keep things straightforward from start to finish.
Thank you for highlighting the value of the bulbs and tubers as well — we hope they put on a brilliant display once they’re growing.
Do not order from this company
Do not order from this company, I still haven’t received my order after sending 3 emails (non replied to), however, they managed to send me an email asking me to rate them, will never order from this company again. You can’t talk to anyone as they don’t have a phone line. I am requesting a full refund.
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Karen,
I can understand why this has been frustrating, particularly after trying to get updates several times and then receiving a review request while still waiting for the order itself.
I’m sorry this experience has left you feeling so disappointed.
Without discussing account details publicly, I can confirm that we have responded through our live support feed regarding the enquiry and have also acknowledged the refund request raised.
DO NOT ORDER FROM THEM.
DO NOT ORDER FROM THEM.
I have to say my experience with Harding and Bloom has not been a good one. My order took 21 days to even be processed and took weeks for replies to complaint emails which were apparently escalated to management but never were. When I requested a refund as my bulbs would not arrive to be planted in time for this year and wanting also delivery cost refunded as it took over their delivery time stated on the website this has been refused to be added to my refund. Throughout all the delays I had no contact from them letting me know and I also requested a refund and to cancel my order before it was even sent out due to the delayed timings and they still sent the order out 10 days after escalation to management. Now I’m out of pocket and have bulbs I can not use.
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Holly,
Waiting several weeks for processing, then feeling left without clear communication while trying to arrange a cancellation and refund, would understandably leave you disappointed with the experience. I can also appreciate your frustration if the bulbs arrived later than planned for the planting season. I’m sorry the order did not meet your expectations.
Since you’ve already been in touch through our live support feed, we’ll continue communicating with you there regarding the concerns raised and the refund enquiry.
Shockingly poor
I made this purchase in march and nearly two month later have not received my order and have had no updates. I have filled in the online form multiple times to enquire and had no reply. Really poor service. I would not recommend your company and find it ironic i have been asked to right a review when no one reply to my queries.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Bobbins,
Waiting this long without receiving either the order or any meaningful update would understandably be disappointing, especially after submitting multiple enquiries through the online form and not hearing back. I can also appreciate why receiving a review request in the middle of that experience would have felt frustrating.
I’ve checked the details shared here, but I haven’t been able to match them to an account on our system, so I’m unable to review the order directly from the information provided in the review.
We are continuing to work through the enquiries submitted through our live support feed, and once your ticket has been reviewed, the team will respond there with an update.
Not a great delivery time at all…
I ordered on April 7th and after a few emails it arrived but only after I requested a refund because it didnt arrive for 4wks.
Let's hope they grow and were worth the wait
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Tina,
Waiting several weeks for an order and having to chase things up before it finally arrived would understandably take the shine off the experience.
That said, I’m pleased to hear the order did eventually reach you, and hopefully the wait will feel worthwhile once everything starts growing and flowering properly.
Thank you for your patience and for taking the time to share your feedback.
I absolutely would not recommend this…
I absolutely would not recommend this company. There is zero customer service and you can’t speak to anyone. The left hand don’t know what the right hand is doing and email replies are clearly AI generated. I only received the plants after leaving a poor review on Trustpilot. Do not use this company-check out other reviews.
9. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi CK,
I can see this experience left you with very little confidence in the service, particularly feeling unable to get clear communication or timely support while waiting for the order.
I’m sorry the experience came across this way.
Whilst I’m pleased to hear the plants did eventually arrive with you, I appreciate that this does not undo the frustration caused beforehand. Your feedback regarding communication and response handling has been noted.
I’m very middle ground with this.
I’m very middle ground with this.
I ordered….just 5 I think it was….to have at least 2 of 5 substituted with no prior warning or options. A couple of the tubers arrived in particularly poor condition and whilst I have planted them I’m not sure they’re actually going to produce anything. Overall…despite people l giving rave reviews all over social media…I am left dismayed and seriously not sure I’d bother to use them again.
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Dianne,
I can understand why this left you feeling underwhelmed, especially after receiving substitutions without prior notice and finding some of the tubers not in the condition you were expecting. That understandably makes it difficult to feel confident about how they’ll perform once planted.
I’m sorry the experience didn’t fully live up to expectations.
Please do reach out to us through our live support feed so we can look into the concerns properly and hopefully turn the experience around for you: https://hardingandbloom.co.uk/pages/contact
Absolutely disgusting
Absolutely disgusting - over 3 weeks to deliver - i even asked for a refund & yet they still sent out the bulbs - 2 weeks after i had asked for a refund - customer service is atrocious - i will never purchase from this company again
9. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi,
Waiting several weeks for delivery and then receiving the order after already requesting a refund would understandably be frustrating, particularly when you felt the communication along the way was poor.
I’m sorry the experience left you feeling this disappointed.
From the information shared within the review, I haven’t been able to identify a corresponding account on our system, which means I’m unable to investigate the order further based on these details alone.
Since you’ve already been in touch through our live support feed, we’ll continue corresponding with you there once the enquiry has been reviewed further.
Poor everything
Wish I'd come on here first. 5 weeks later and still no sign of my order.
5. April 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Catherine,
Waiting five weeks without receiving your order would understandably leave you disappointed and concerned. I’m sorry for the delay you’ve experienced.
A replacement order has now been arranged, and an update regarding this has been provided through our live support feed.
Order not received
I placed and order with this company but am yet to receive it
I have contacted them 3 times but received the same generic reply which is not acceptable they do not answer any phone calls
The corms I ordered will be way past the planting stage should I ever receive them
I have asked for a refund but get the same generic reply beginning to think I have been scammed
I wish I had read the reviews before ordering as non delivery seems to be a trait of theirs
I definitely would NOT recommend ever ordering from them
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi,
I can understand why this has left you feeling disappointed, particularly after following up several times and still not receiving either the order or the refund you requested. I also appreciate your concern about the planting window for the corms passing by while you continue waiting.
From the details shared in the review, I haven’t been able to locate a matching account on our system, so I’m unable to investigate the order further from this information alone.
Since you’ve already been in touch through our live support feed, we’ll continue the communication there once your enquiry has been reviewed further.
Placed an order on 22/4/26 supposed to…
Placed an order on 22/4/26 supposed to be sent out same day ... filled out 3 contact forms first 2 replies stated delivery would be week commencing 4/5/26 then I got reply to 3 contact stating order would be dispatched 23/4/26 which was weeks ago. It's now 8/5/26 and still no plants or dispatch notice. Absolute joke ... read reviews and avoid this company
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Ian,
I can see why this has been frustrating, particularly after receiving different dispatch updates and still not having either the plants or a confirmed dispatch notice several weeks later.
I’ve checked the details available in the review, but I haven’t been able to locate a matching order on our system from the information provided here.
Since you’ve already contacted us through our live support feed, the team will continue updating you there once your enquiry has been reviewed further.
Don’t waste your time or money..
They claimed that the bulbs I ordered weren’t of the quality they expected and that they would be shipped at a later date. That date never came, I chased my order with them several times and the only time I got a response was when I mentioned that I would stop payment or demand a refund. In the end, my order was never received and I will never order from them again.
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Dana,
I can appreciate how disappointing this must have been, particularly after being advised the bulbs were being held back due to quality concerns and then not receiving the order despite following up several times.
I’m sorry the experience left you feeling let down. Without discussing specific account details publicly, I can confirm that the refund relating to this matter has now been successfully processed.
Customer service? Forget it
There is no effective way of contacting the company. The phone number has only an answer message and none of the email addresses tried resulted in any response.
They failed to meet the despatch indication time and there was no response to any email or phone call to re-arrange delivery to a new address, consequently, the parcel was delivered to an empty house, 300 miles away from the new delivery address.
They have a fancy website, which roped me in, but they are an altogether desperate organisation and should be avoided.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi,
Having an order delivered to the wrong address after trying repeatedly to get in touch to update the delivery details would understandably be extremely frustrating, especially when you felt unable to reach anyone directly for help.
I’m sorry this was your experience. From the details shared here, I haven’t been able to identify the order on our system, so I’m unable to review the delivery arrangements or previous correspondence from the review alone.
If you’ve already submitted this through our live support feed, the team will continue responding there once the enquiry is reviewed further so the matter can be looked into properly.
Positive experience.
I ordered before I read the reviews, I can honestly say my experience is very positive. Ordered Bank Holiday Monday, delivered on the Wednesday. All plants well packaged with 80% of my plants in recyclable brown paper. A big thumbs up for me and QR codes on some items for planting instructions. I look forward to seeing them bloom, if they do I will order my spring flowers from them. Last year I spent a small fortune in my local garden centre, loads of plastic and they didn’t flower well so we will wait and see but so far so good. 😊🪻🪴
4. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Tammy,
It’s lovely to hear your first experience went so smoothly, especially with such a quick turnaround from ordering to delivery over the Bank Holiday period.
We’re really pleased the plants arrived well packaged and that the recyclable paper packaging and QR planting guides stood out for you as well. Hopefully your new plants reward you with a much better display this season than last year’s garden centre purchases 🌿🪻
Thank you for taking the time to share such thoughtful feedback, and we hope to see you back for your spring flowers too.
Incredibly disappointed
Incredibly disappointed with this company, wondering if I have been scammed. Website suggests just quick delivery but I’ve order lots of summer bulbs and received nothing. I ordered on 26/4 and did not even receive a confirmation email. My money has been taken and I have attempted to contract them several times with no response. I wouldn’t have minded if there was a delay as long as that had been communicated but I have received nothing.
Avoid!
26. April 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Charlotte,
I can see why this has left you feeling disappointed, especially after placing the order, seeing payment taken, and then not receiving either confirmation or a response when trying to get in touch. A delay is one thing, but having no clear communication alongside it understandably adds to the concern.
Please reach out to us through our live support feed here so we can review this properly and provide you with an update on the order #HB21140060885: https://hardingandbloom.co.uk/pages/contact
Terrible
I ordered four different items on the 21st of April, ALL listed as in stock and with delivery promised before the end of April. Their shipping policy states that they aim to dispatch nect day for items in stock. It is now the 7th of May, they havent even been dispatched. You HAVE to download an app just to track it but surprise surprise, it doesnt work. Just states ‘waiting for details’ so what is the point? I contacted them through the app, then got an automated email later on stating that it is an out of date contact and to use a different one, they replied about four days later and told me they had a backlog and my order was due to be dispatched the week commencing the 4th. Now I know its only Thursday but I have a feeling it wont be dispatched by tomorrow. To really rub salt in the wound I just recieved a marketing email promising next day delivery for orders over £40. Wow. How about you stick to the first set of promotions you made. I will come back if I ever actually get the bulbs to comment on their quality. And I will never be using them again.
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Madison,
I can understand why this experience has been frustrating, especially after ordering items shown as in stock, then facing delays, conflicting contact routes, and tracking that appeared not to update. I can also appreciate why receiving a marketing email about next day delivery during that time would have added to the disappointment.
I can confirm that the order #HB20135060885 has now been dispatched and a tracking link has been sent directly to the email address linked with the order.
We appreciate you taking the time to share your feedback and hope the bulbs arrive with you safely soon.
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