Halfords bv Bewertungen 148

Wat een waardeloze klantenservice en verzend service! Ik bestelde inmiddels 1.5 week geleden een product wat op voorraad was, en waarbij stond voor zo laat besteld is de volgende dag in huis. Ik bestelde het product op dinsdag vóór 10u, en nooit meer iets gehoord! Gewoon netjes met iDeal betaald, nog een paar keer contact op willen nemen, kan alleen maar per mail en gewoon nooit een reactie terug! Heb na een week 2x gemaild dat ik mijn geld terug wil en het nu bij een ander heb gekocht, maar alsnog geen reactie, WAARDELOOS

Halesowen autocentre is always my go to for anything mechanical. They are excellent. Very polite and friendly, and the job is always done well!

Assim is especially a great employee he does a superb job!

I recently had a terrible experience with Halfords Halifax for my ebike repair, and I feel compelled to share my disappointment. I brought my ebike in for repair and investigation as it was showing an error on the display and what followed was an excruciating ordeal.

Firstly, the repair took over two weeks, which was already frustrating as I rely on my ebike for daily commuting. When I finally received it back, I was told they didn't have the spare parts, which made me wonder why they took so long to figure that out in the first place.

The most concerning part of the whole experience was the apparent lack of knowledge and interest from the technician assigned to my repair. I called instore several times to see how things were progressing and was fobbed off each visit. It was even more infuriating to find out the technician went home at lunch time which was ridiculous for a big store like Halfords. It was evident that they had very little understanding of ebikes and didn't seem invested in resolving the issue properly. In the end, I ended up having to repair the bike myself, discovering a simple broken wire on the ECU, something that should have been detected and fixed during the initial inspection.

It's disappointing to see a reputable company like Halfords fail so miserably in providing adequate repair services. I expected better, especially when it comes to specialized vehicles like ebikes.

I hope this review serves as a warning to others considering using Halfords Halifax for ebike repairs. I strongly advise seeking alternative options with shops that prioritize customer satisfaction and have knowledgeable technicians.

Please be aware of the potential frustration and wasted time if you decide to trust them with your valuable e-bike.

Halfords Den Bosch. Vriendelijk en klantgericht personeel.

Took my bike in on Wednesday for an annual service which I pay for.
Today I have been told it will not be ready until Sunday?
5 days for a simple annual bike service???
If they have not got enough "technicians" why not just employ more!

Had a new battery fitted at the Weston-super-mare branch , by the assistant manage. I stood and watch him fit , and noticed it wasn’t lavel, which I pointed out to Gareth . To which he ignored. I Drove down the road and onto the M5 , it was pouring with rain , my car started vibrating violently, and smelt hot. I slowly pulled off the motorway at Clevedon. Lucky found a garage Heither Green, who looked under the bonnet only to find the battery wasn’t attached to the casing. They fitted it immediately.
I connected Halfords , the online chat , said they would contact me with 4 working hours. That was 2 days ago. So I paid them to fit it then paid to have it fixed, by an a mechanic, and still no work from Halford who put me and my daughter in an extremely dangerous situation.
Bad service, then followed up with Bad customer service!!!
What a shame of a company

Guy at Halfords bicycle department Erdington was amazing so helpful and knowledgeable think his name was Jack

I ordered 4 tyres for £500. A booked them into be fitted 2 weeks in advance. I got 2 reminders, one by email and 1 by text reminding me to be there this morning.
I got there this morning.
The tyres had not been sent to the Halfords fitting station.
I was told I would have to wait 5 days for a refund.
My lesson

DO NOT TRUST HALFORDS THEY ARE USELESS

Absolutely appalling service at Team Valley by Layton. Bit of a wait in the queue - fair enough. But no apology and sorry for your wait. Fair enough - he’s a young lad and obviously didn’t think. No please, no Thankyou however - that’s common courtesy. I casually commented that a tip for the future was to use a please or Thankyou. He looked at me like an insolent teen and literally rolled his eyes at me! It was like being at home with moody teenagers once again. I casually asked if a manager was around so I could recommend some customer service training. Again, I got an eye roll and a huff and he replied with, “Yes- somewhere.” He then spoke in to his headset and said, “This woman is here wanting to speak to you - about my attitude.” Silence. Gave up waiting as no one came. I did speak to Lewis at the park-up section who apologised and said he understood why I was annoyed, as he’d be the same. Nice lad, but I really doubt anything will have been passed on to an actual manager. Shame on you Halfords - I won’t be in a hurry to return.

I'm based in Hitchin, Hertfordshire, and booked Halfords on the Drive because I had a totally flat tyre. I booked on Saturday evening and was able to get an appointment for Monday afternoon using the 'green option' of the repair vehicle already being in the area (which I liked). It was easy to book and, on the day, everything happened exactly as I was told it would. The technician was courteous and very helpful with his advice; the repair was effected swiftly and I was extremely happy with the cost.

Staff are very polite and knowledgeable at the Doncaster store. Great customer service.
Always set out well and clean and tidy.
Always go here for car supplies even though slightly less competitive prices than a popular online company.

Ongepaste werknemer bij halfords nijmegen!!! Meerdere malen ongepaste opmerkingen gemaakt bij het ophalen van een DHL pakketje.

I went in for wind screen fixing and was dealt with by very proffesionel staff they fixed a chip in window told me all they had to do. Also jack gave me good advice on buying a view cam. He gave good answers to my questions and made me feel easy about buying a view cam. Well done Halfords Cambridge. I felt you went above and beyond my expectations. Give that man a pay rise. Thank you

Product snel en goed ingepakt ontvangen. Helaas was er een flaconfles kapot en heb netjes zonder gedoe meteen een nieuwe ontvangen. De producten waren afkomstig uit een filiaal uit Almere. Over de telefoon was de medewerker heel vriendelijk en dacht oplossingsgericht en kwam meteen met het beste voorstel. Klantvriendelijk en servicegericht. Bedankt!

I had 4 new tyres fitted at home on 22nd February. Yesterday I had a BLOW OUT on the motorway and guess what.....the tyres are only guaranteed for 30 days!! They are refusing to replace it. NEVER BUY FROM Haldords TYRES ON THE DRIVE. What a rip off! 30 days????

I was looking to buy a new audio system and sub if needed, I was in the store for a good 30 minutes...not one member of staff came over to see if I needed assistance .
while standing next to the audio head units priced at £350. Looked on Ebay to find the same unit as there was no information about it I found it was £30 cheaper,I was looking to have it fitted aswell still no one came to see if I was okay ,on leaving past the checkout..not even a goodbye or did I find what I came in for.
Well I won't be going there again.

Vrijdag 5 Mei 2023 ben ik naar de Halfords in Winkel Centrum Woensel gegaan om een kettingkast voor mijn net gekochte 2de hands Giant fiets. De kettingkast die ik zelf had uitgezocht bleek thuis niet te passen. Daarop ben ik met mijn fiets naar Halfords teruggegaan. Ik kreeg mijn geld meteen zonder problemen terug en daarom besloot ik mijn fiets daar te laten voor kettingkast montage en op advies van Fabio meteen een service beurt te laten geven omdat de vering totaal vast zat en dus niet werkte. Maandag 8 Mei 2023 werd ik gebeld dat ik mijn fiets klaar was. Proefritje gemaakt en het lijkt wel een nieuwe fiets. TOP vakwerk van Fabio en Nemanja, 2 zeer klantvriendelijke en supervakkundige vakmannen met oog voor detail. Ik kan uit mijn hart iedereen aanraden om hier je fiets te laten repareren en/of service beurt te laten geven!! De prijs was echt verrassend laag gezien de mankementen en nieuwe kettingkast! €76.00 ! Ik ben en blijf een zeer tevreden klant en ga voortaan niet meer zelf prutsen, omdat deze 2 vakmannen mij echt supersnel, voordelig en vakkundig hebben geholpen. Dank jullie wel Nemanja en Fabio. Jack Lit Eindhoven

Heel fijn geholpen in Hellevoetsluis.
Vriendelijke medewerkers met kennis van zaken.

Medewerkers waren ongelooflijk behulpzaam en vakkundig! Twee fietsen gekocht voor mijn zoontjes en ze zijn dolgelukkig. Inclusief servicebeurt dus ik zou zeggen tot over drie maanden en ga zo door!

Fiets moest met spoed gerepareerd worden. Goede winkels hadden lange wachtlijst, Halfords Amstelveen niet. Ondanks slechte reputatie en ervaring, toch maar ter reparatie aangeboden. Het achterspatbord moest worden vastgezet, het slot en de achterband vervangen. De verkoper vond het nodig de fiets en zijn onderdelen af te katten omdat hij '30 jaar oud' is (fiets is nog geen 20 jaar oud en goed onderhouden). Ik kreeg kwalificaties te horen als 'oud rot slot', 'ondeugdelijke aansluiting spatbord', 'achterband staat op ploffen door glad profiel'. Op mijn opmerking dat ik niet zo gesteld was op zijn houding, verweerde hij zich dat hij alleen maar de feiten vermeldde. Overigens leverde ze slecht werk en schade op. U bent gewaarschuwd!