Halfords bv Bewertungen 148

Ordered some car ramps, promised next day delivery, a week later still with DHL and customer services did nothing and no explanation. Went in to the store and bought them in the end. Trying to get a refund is ridiculous, its been a week and there seems to be no-one in charge at what's laughingly called "customer service". Only spent 40 minutes on the line today, total calls must be hours worth, i will never use them again.
**UPDATE** Finally got a reply by e-mail though it was supposed to be by phone, DHL admit they lost them [not my problem] and now its another 3-5 day wait for a refund. If you order your stuff online and it doesn't arrive, good luck.

Busy store went in for a tiny front light bulb said only come in two's if I joined their CAR CLUB would get all discounts so I did that big mistake. They do a mini check of car and fit items free. Bought 2 bulbs for £3 approx they charged me £18 to fit could have done that myself. l asked if they had a membership card they sold me a gift card which I did not notice and charged me £20. Staff member fitted the one bulb . I also a new battery and other things. As I was hurried along because they were busy I took what I the card and put it on a shelf and went back into the store. I then left with they other items I bought and drove off when I went to get the gift card it was gone some member of staff took it as I absolutely knew were I put it. Although I was within the 14 day cooling off period they said l could only cancel the subscription online if I paid back the discountedI items I bought tried that but It wouldn't let me cancel. I went to the store as you cannot contact them direct its through a contact centre so I had to keep going to and fro arguing with them. I phoned their Head Office spoke to some supposedly understanding lady she said send her all the details in an email with receipts and proof which I did and she gave me her email address which came up on my computer as being correct regardless later when I looked it wasn't sent and I tried again and again so that shows you how SHADY they are Horrendous Company STAY WELL CLEAR !!!

Once again a company tries to make their business more efficient to the detriment of the customer. All I would like to do is make an appointment at a particular local store to get a dash cam fitted. Can I contact them directly no, can the central switchboard get me through no, can central switchboard send my details to get the store to contact me yes. Oh wait, does anyone call me back no.
Cost cutting and efficiencies only work if you have the staff and infrastructure to handle them. If the attempt today is unsuccessful you have lost another customer !!

UPDATE
Changed to 4 stars, eventually got a call back from local store after several days. The work was carried out perfectly as hoped. The local store gets the 4 stars, communication and helpfulness from Halfords still gets 1.

Great experience at Halfords Leamington Spa this afternoon, for a new set of number plates.

Friendly, professional customer service via Connor (big thanks for your help young man).
Professional, fast and friendly service via Ruben and Andy who, created and fitted the plates. Thanks to each of you.

The customer service is exceedingly poor. You cannot talk to a real person, only get caught in a loop with a virtual assistant. If you do get a person they do not want to help you. They want to sell you stuff.

I recently had a shockingly unpleasant experience at Halfords in tottenham hale due to the appalling behavior of the store manager. I went to the store with the intention of purchasing a...., but my simple transaction turned into a nightmare.

The store manager, whose name I unfortunately did not catch, approached me with an air of arrogance and condescension. Instead of assisting me with my inquiry, he immediately launched into a tirade of accusations, claiming that I was trying to return a product without a receipt.

I tried to explain that I was there to make a purchase, but my words fell on deaf ears. The manager continued to shout at me, refusing to listen to my side of the story. He even resorted to personal insults, making me feel humiliated and belittled in front of other customers.

The other employees in the store seemed indifferent to the situation, offering no assistance or support. They either stood by and watched in silence or went about their business as if nothing was wrong.

I was left feeling helpless and distraught. The manager's aggressive behavior and the lack of intervention from other employees created a hostile environment that I never want to experience again.

I strongly advise everyone to avoid halfords in tottenham hale at all costs. The store's management and customer service are woefully inadequate, and the atmosphere is one of intimidation and disrespect. There are far better places to shop where you can expect to be treated with dignity and respect.

Wow ..... Just wow, you have more chance of finding the holy grail than you do of finding a way to cancel the Auto-renewal on the motor club!!! Do they supply a link to the website? nope, can you do so through your direct account? Nope, what about contacting through the AI chat assistant? Nope, message them on social media, still nothing, making it this difficult to cancel the auto-renewal must be illegal !!!! I'm 3 days into the renewal and have spent each day trying to find any way to cancel and still nothing! I am now thinking of contacting the mainstream media, I would NEVER ..... EVER...... rejoin again as this underhanded method of purposely making it so difficult to cancel goes against what a reputable company should be like. DO NOT JOIN THIS CLUB AS ONCE YOU JOIN ITS ALMOST IMPOSSIBLE TO LEAVE !!!!

Beware if you sign-up for Halfords motoring club. Halfords make it deliberately hard to cancel at the end of the 12 month term. There is no option to cancel on the website. Contractually they say they will send an email to you on how to cancel towards the end of the subscription. This has not arrived. They auto-renew if you don't cancel for a further 12 months.

Booked in for a bike repair and 7 days later still waiting, called in and asked about my bike repair, suddenly its being worked on as we speak, was charged twice for the repair, contacted Halfords but no response after 3 weeks !

GHOST MOTS HAPPEN HERE AT NOTTINGHAM HALFORDS MOT CENTRE had a mot done from Halford they told me it failed on emissions and gave me 7 adviser's and emissions would cost me £1700 as it was sopose to be my injectors and adviser's £980 they told me and they even give me the invoice for it all with how much it would all cost so I took my car to another garage and the car passed with only 2 adviser's absolutely rip offs tryed to have my pants down but luckily I knew a mechanic who knows how halfords work he told me him self they do this a lot as he sees alot of customers come to him with the same problem from halfords he told me they have been done for doing ghost mots in the past to they are still oveusly up to no good at the notthingham depo in arnold ng7 please stay away I really would not adviser's you to use these I hope people see this review as these hard times and halforda are doing this to people they need shutting down or really needs looking into

Bought a dash-cam with fitting from Llandudno store on the 29/9 specifically asked for 13/10 to install, had a message on 4/10 saying that they could no longer fit that day but could do the 11th or 12th, could not get these people to understand that I was working that day and was only off on the 13th would not transfer to another store even though I was willing to travel further
Awful customer service

The MOT Test Centre damaged my car during an emissions test and tried to hoodwink me into the responsibility being mine. They left me to arrange recovery of my vehicle for it to be taken to another garage for repair.

I firstly ascertained their agreement to cover the costs of recovery. I informed them that they were responsible for paying to put the damage right. Reluctantly, they agreed.

On return of the vehicle to their test centre, they refused to carry out an MOT test.

Very dishonest! I won't be using this garage again.

Paid for mobile windscreen repair £40 on Saturday, booking for Monday. Called me Monday morning to say they can’t make it today and to reschedule to Tuesday. Called Tuesday morning and said they had no resin left and we’ll call you when we can come out. No call, now Saturday, called call centre and got a refund (3-5 working days!) but no apology. Very poor. Got no resin? Like a coffee shop with no coffee??

Halfords Breda
Super goede service, komen afspraken na !

Had a replacement front offside bulb fitted yesterday. Very short wait and job done well. Benefitted from the free car check and this revealed one rear number plate bulb not working. Replacement fitted.
From start to finish everything was superb. Friendly, courteous, professional and helpful. One couldn't ask for better customer service. Well done.
Justin and Malachi were excellent. They represent the best of customer service and care.

Ik heb mijn bestelling geplaatst via de webshop.
kreeg geen melding dat er en wanneer er geleverd werd maar goed op de webshop stond 2 dagen. Ik heb zeld na 3 dagen contact opgenomen met de klantenservice waar werd aangegeven dat zie niks konden doen maar dat deze bestelling vanuit Eindhoven geleverd zou gaan worden en dat de vestiging mij wel zou contacten. 4 dag Weer naar de klanten service gereageerd en ik mocht wel zelf contact opnemen met de vesting ( een echte klantenservice dus...) Dag 4 neem ik contact op met de klanten service.. nee meneer die order heb ik niet gezien duuuuh na 10 minuten zoeken hadden ze deze dus toch ontvangen maar natuurlijk ergens onder op de stapel gekomen. De meneer aan de telefoon zou gaan kijken wanneer deze geleverd wou kunnen worden uiteindelijk ein van de week ( dit is inmiddels al 9 dagen na bestelling). Had tenslotte ook maar 35 euro betaald voor de snelle levering !!!! Vanaf dat moment niks meer gehoord en verwachte mijn fiets die vrijdag ....helaas niet ontvangen zelf maar weer gebeld want van de klantenservice hoor je niks... de meneer gaf aan ja hij staat hier nog maar we gaan hem nu echt vandaag versturen en ik bel de vervoerder dan koimt hij nog vandaag aan??? of morgen???? ( ik dacht aaah daar heb ik dus die 35 euro voor betaald) maar helaas uiteindelijk is de fiets pas 11-9 geleverd. Heb er geen worden voor heb mijn beklag ook per mail aan de klanten service gestuurd .... je raad het wel geen reactie ... had wel wat compensatie verwacht voor deze slechte / belabberde service wat een schande zeg

Halfords asked me to review their on line Click and Collect service when I purchased a Ryobi grinder. Their stock control was poor, so, instead of being able to pick it up the same day (after getting confirmation that it was ready to collect!), I had to repeatedly contact their central office and wait nearly a week before they got one to my store. My reason for ordering from them was that it was stated as being in stock! They did eventually deliver for collection, the grinder was exactly as they described and the only problem was the six days delay. Their staff in the various departments contacted by me at all times were personally helpful, informative, friendly and polite. I commented on the delay, the good quality of the product (and the good staff!) In my review.
Their eventual response was to moderate my review and state it could not be published. The only downside in it was that they messed up stock control - which is entirely THEIR problem and which they need to jmprove.
I have purchased from Halfords, encouraged my family to use them and have trusted them, for decades. What they have now done is to shatter that trust. I will always remember that they stifled my sincere comments and, although I will probably use them again, I will never forget and it will never be the same. They just aren't honest about their customer's opinions.

Zeer goed geholpen goede service thanks Joep

Poorly built new bike resulted in poor gear changes and chain jumping off when going over a bump. Rear wheel also not true.
Taken to back to branch and asked for a stand to be fitted too.
Told ready. Arrived and had to wait 30 min to be seen to get bike back, with two kids in tow!
Got back, no bike stand, they tried to fit the ‘universal one’ which I suggested at the time would foul on gear cable. Poor mechanical comprehension led me to handing the mechanic the correct tools as he was struggling. Apparently he’d never fitted as stand before. Next mechanic came to help, he agreed the cable would foul and also found wheel not true and gears not properly aligned still.
Left after an hour without the bike.
5 days later went to collect. Stand fitted, fouls cable, then get told that they’d told me this would happen!
You’d think Halfords bike mechanics would know how to fit a stand, and that Halfords would have a stand to fit a Halfords bike!
Left with a bike but no stand. Now to check if they’ve actually fixed the gears or if I should have not bothered with them and just done it myself!
Some mechanics clearly didn’t understand that a tight bolt can’t be undone with a screwdriver, when instead the hex on the outside should be used, so maybe the fundamentals of hand skills needs covering.