Groove Pillows Bewertungen 

196
TrustScore 4.5 von 5

4,6

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

The groove pillows arrived in boxes and were easily opened and expanded. They are excellent quality and have helped with getting my neck comfortable while in bed. I ordered three and gave one to my so... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I've struggled with pillows for a very long time...It's so hard to find the right one for your own personal comfort. The Groove pillow feels great on my neck & works for side sleeping as well. I highl... Mehr ansehen

Bewertet mit 4 von 5 Sternen

These pillows are the only ones which let me sleep free of a cervical collar and still wake without intrusive neck pain and stiffness. The shape of the pillow allows me to change from "sort of" side s... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

I decided to purchase the original Groove pillow after researching many brands. I am a side sleeper and was aware of constant tossing and turning (using 2 standard pillows) during the night and more... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Schlafzimmermöbelgeschäft
  2. Sanitätshaus

Vom Unternehmen geschrieben

At Groove Pillows, we believe that a good night’s sleep is essential for both physical health and overall well-being. Our mission is to create pillows that genuinely support your neck and spine, reducing discomfort and improving sleep quality. Unlike traditional pillows, our designs are carefully crafted with ergonomics in mind, featuring a unique groove and raised sides to ensure the correct alignment whether you sleep on your back or side. Every Groove Pillow is made from high-quality materials that are both durable and comfortable. We understand that no two sleepers are the same, which is why our adjustable 2.0 version allows you to customise the height and firmness to perfectly suit your personal needs. The original Groove Pillow, with its thoughtfully designed groove, ensures your neck stays in a natural position throughout the night. We also prioritise our customers’ experience beyond the pillow itself. Our dedicated customer service team is always available to answer questions, provide guidance, and help you get the most from your pillow. Thousands of satisfied customers have shared how Groove Pillows have alleviated neck pain, improved posture, and helped them wake up feeling refreshed. At Groove Pillows, we don’t just sell a product—we provide a solution that supports healthier sleep and a better life. Every pillow comes with a 100-day trial, giving you plenty of time to adjust and experience the benefits yourself.


Kontaktinformationen

4,6

Hervorragend

TrustScore 4.5 von 5

196 Bewertungen

5 Sterne
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4,6

Alle Bewertungen

(196)

57 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Finally... relief!

After having the Groove pillow for a few weeks my neck pain is very reduced, especially in the mornings. My daily posture is not great and leads to pain, but now my sleeping posture is great and I awake pain free. I am also able to stay asleep by not having to readjust my pillow several times during the night.

20. Juni 2025
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Great pillow

Great pillow, it’s so comfortable and helped reduce my neck pain. I also slept much better.
The pillow arrived boxed well and vacuum packed. It comes with a lovely white soft cushioning cover which can be removed and washed.
Very happy with my purchase.

2. Juni 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent customer support peace of mind

Ordered the grove neck support pillow, unfortunately it didn’t help and made my back pain worse, I think it was due to it being to low, but CS were more than helpful with their guarantee, this gave me peace of mind and made me feel valued as a customer, they genuinely want to help not just take your money, so if you have any issues I would recommend reaching out to them, I have returned my pillow and now in the process of exchanging it while putting money towards a more fuller pillow, they have been more than helpful and I would definitely recommend to my friends and family.

22. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

I have constant neck pain due to a tear…

I have constant neck pain due to a tear in my shoulder and used to toss and turn unable to get comfortable
I have tried many many pillows and none worked.! This pillow allowed me to adjust the height which was perfect .

I have had slept so well since I purchased the pillow over a month ago . I can definately recommend this pillow

1. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

This pillow has a very good shape

This pillow has a very good shape - it might be better designed for back sleepers than side sleepers. However I also sleep on my side and I have no issues. It has a removable cover which makes it easy to keep clean and fits into a standard pillow case as well.
Ordering and delivery were also a good experience.

2. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Oustanding customer service

The customer service of Groove Pillows is outstanding. The speed and tone of their communications are exemplary. Unfortunately, we had to return the pillow but not because of any fault with the product, and, true to its word, Groove issued the refund without hesitation and even before they had inspected the pillow. I’d have no qualms recommending this company and its products in future.

3. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Pillow causes severe pain, don’t waste your money!

I’m writing feedback after 2 years of using this pillow. I developed a terrible pain on my left side, neck and shoulder and left arm. It was excruciating. Conveniently close to the end of the 2 year warranty period. I’ve been emailing them and they have delayed responding to me by days each time asking me ridiculous questions and telling me they wouldn’t be able to honour the replacement if it were outside of the warranty period. I know for a fact that it was the pillow causing this pain because I stayed at a hotel for a week and the pain went away. I used the pillow again for 2 days when I got back and the pain started again. I started using my old feather pillow and the pain has almost gone. I believe the pillows are cheap rubbish mass produced in China and masquerading as a U.K. based company. For £29.95 it is a complete waste of money. Don’t waste your money on this rubbish!

I’m replying to their reply: it was for under 2 years, conveniently just before the warranty runs out. I’ve been emailing and emailing and they’ve been delaying about sending a replacement and honouring the warranty period. There have been no changes in usage at all. You should honour the warranty and send me a replacement.

Update: after A LOT of back and forth they finally agreed to honouring the warranty. It was exhausting though and I’ve never had so much trouble with any company in my life with honouring a warranty.

3. Mai 2025
Bewertung ohne vorherige Einladung
Groove Pillows-Logo

Antwort von Groove Pillows

Hi Su,

Thank you for sharing your feedback.

The fact that the Groove Pillow worked well for you over the past two years shows that it had been supporting you effectively. It’s possible that factors like changes in storage, wear and tear, or even shifts in sleeping habits may have affected its performance recently.

Given that it was helping for such a long time, We would love to help you resolve this. Please reach out to us via email, and we can look into what may have caused this change. Let us know if there have been any changes to your sleeping environment or habits recently, and we’ll see what we can do to assist you.

Best,
Groove Pillows Team

Bewertet mit 1 von 5 Sternen

Groove made my neck/back pain worse

The Groove pillow seemed really promising at the beginning, however after a few days of use, my neck and back started to hurt a lot. There have been nights I can't sleep at all, waking up in the middle of the night with neck and back pain that won't let me get comfortable and go back to sleep. There have been a couple of days that I woke up with a neck pain so severe I couldn't turn my head and had to spend the day with painkillers just to stand the pain. I emailed Groove about this, they just asked me questions about my sleeping position and suggested putting a towel or other material underneath the pillow, none of which worked. I switched pillows for a few nights with my partner to see if it were just me; however, my partner woke up with awful neck pain every night he used Groove, while I, on the other hand, finally managed to get some proper sleep with his memory foam pillow of a different well-known brand. I don't understand how a pillow that promises to ''reduce neck pain'' can actually make it so much worse. Yesterday, I decided to see my physiotherapist about it, who said that the pillow is probably not firm enough. I'll just have to spend money on another pillow. I can't recommend Groove.

24. April 2025
Bewertung ohne vorherige Einladung
Groove Pillows-Logo

Antwort von Groove Pillows

Hi Steve,

Thanks for taking the time to share your thoughts. We understand that any change in sleeping setup — especially with an orthopaedic pillow like Groove — can feel very different at first, and it's not unusual for the body to go through an adjustment period. This is particularly true if someone has been using a traditional or very soft pillow for years.

The Groove Pillow is designed to support spinal alignment and reduce pressure on the neck and shoulders, but it does require some time and correct positioning to work as intended. Many customers experience initial discomfort before noticing significant improvements — in fact, some of our most loyal users nearly gave up before things clicked. That’s why we always recommend sticking with it for at least a couple of weeks, and why we offer a 100-night trial.

While we regret that it didn’t meet your expectations, your experience helps highlight how individual sleep needs can be — and we’re always working to educate and support customers through that journey.

We take this kind of feedback seriously, and we’re constantly working on improving the design and support we offer. If you’re still within your 100-day trial window and would like to return your Groove Pillow, please feel free to reach out again — we’ll be happy to help with that.

Best,
Groove Pillows Team

Bewertet mit 5 von 5 Sternen

Recommend this pillow for better sleep

I had a memory foam pillow prior to the Groove pillow and it was only OK. The shape of the Groove pillow certainly makes a difference and highly recommend if you're looking for an upgrade and suffer from a stiff neck, as I did.

20. März 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Lasted me 4 years so far

I bought my pillows in 2021 when Groove Pillows was called Sleep Easy.
I LOVE THIS PILLOW. I have no neck pain at all when I use it. The only issue I've got is that I now find all other pillows more uncomfortable!

28. März 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Worse sleep ever

Never has my neck and back pain been worse. I've been using it for two months now. I was really happy with the quality of the pillow's material when it arrived (with severe delays). When I lay down on my back at first, it felt great. But the first couple of nights, I kept waking up because it felt so uncomfortable to rest my head. I'm a side sleeper. Two months on, I keep waking up with a stiff neck, and my back hurts throughout the day. They delete all the negative comments on their socials.

The silk pillowcases are nothing to boast about either.

20. Januar 2025
Bewertung ohne vorherige Einladung
Groove Pillows-Logo

Antwort von Groove Pillows

Hi Ceren,

I’m really sorry to hear that you haven’t had a good experience with the pillow. Regarding the delay, I want to clarify that we dispatch all orders the same day via USPS, so any delays would have been on their end rather than ours—we completely understand how frustrating that can be.

As for your experience with the pillow, it’s concerning to hear that you’re still struggling after two months. Since you mentioned being a side sleeper, I’d love to understand more about how you’re using it, as small adjustments can make a big difference. Our team is always happy to help—please reach out to us at support@groovepillows.com, and we’ll do our best to assist you.

Also, I want to assure you that we do not delete negative comments on our socials. We believe in honest feedback and always aim to support our customers.

Looking forward to hearing from you.

Best,
Groove Pillows Team

Bewertet mit 2 von 5 Sternen

Groove pillow

I picked this company because I’ve used so many pillows and they had 100 day money back guarantee which I thought was great and discussed it with them several times before I bought. i’m afraid I didn’t get on with a pillow and it made my headaches and neck worse so I wanted to return you get your money back if you send the pillow back which is fine but it’s at your own cost. I spent £47 it’s £20 to send back or they offer you half your money back and keep the pillow.!!!! you also have to send it back in its original box it comes vacuum packed!!!
yes I’m aware of the advice you’ve given but it needs to be made clearer to people. It is not very easy to get back in the box and it is at the cost of the customer the packaging posting which can be up to £20 which I’ve also paid for 4.95 for it to be delivered. So if you don’t return, you’ll get 50% back, which is not right.!!!!! I suggest you make this more upfront with your customers when they decide to buy

12. März 2025
Bewertung ohne vorherige Einladung
Groove Pillows-Logo

Antwort von Groove Pillows

Hi Sharon,

I’m sorry to hear that the pillow didn’t work out for you. We know that finding the right pillow can be a journey, which is why we offer a 100-day money-back guarantee to give customers time to properly try it.

Regarding returns, we ask for the original packaging where possible to ensure the pillow is protected in transit. Our goal is always to make the process as smooth as possible, and we appreciate your feedback. If you need any assistance, please reach out to us at support@groovepillows.com—we’re happy to help.

Best,
Groove Pillows Team

Bewertet mit 5 von 5 Sternen

Love

I got my pillows a few years ago now,and I must admit I never write reviews but they've been one of the best things I've invested in.
Sounds ott I know but they've never lost shape or disappointed.
Whenever we travel or have nights away I can't believe the difference in my sleep,and I'm still trying to think of ways I can take my groove with me.
I do recall it took a few nights to get used to but after that plain sailing and I couldn't be without it now 😀

21. Februar 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Finally received my pillow after two…

Finally received my pillow after two weeks wait and it has made my neck pain 1000 times worse. It has never been this bad it’s spread to my shoulder from my neck and now caused me to have pain all down right arm and pins and needles and numbness in hand . Awful pillow

13. Februar 2025
Bewertung ohne vorherige Einladung
Groove Pillows-Logo

Antwort von Groove Pillows

Hi Kelly,

We're sorry to hear that you're experiencing discomfort. It’s not uncommon to feel some initial soreness when switching to an orthopedic pillow, especially if you've been using a different type of pillow for a long time. This happens because your neck and spine are adjusting to a new, healthier alignment, and the muscles may need some time to adapt.

We strongly encourage you to give it a little more time rather than judging the pillow after just one night. Most users find that as they continue using it, their discomfort gradually improves.

We’d love to understand more about how you’re using the pillow and offer personalized advice to help you get the best experience possible. Please reach out to our support team at support@groovepillows.com, and we’ll be happy to assist you.

Best regards,
The Groove Pillows Team

Bewertet mit 5 von 5 Sternen

10/10

Absolutely love this pillow, super comfortable and useful having the adjustable height options. I used to use another brands memory foam pillows before but this one is so much more comfortable.

11. Januar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fabulous pillow

The pillow is amazing bought endless pillows never had a brilliant night sleep with it.As I'm a side sleeper tried 100 in the past but can't believe what a fab night sleep I'm having now .I have told friends and family and all shall be buying one .Thanks so much

28. Dezember 2024
Bewertung ohne vorherige Einladung
Groove Pillows-Logo

Antwort von Groove Pillows

Hi Fay,

We are so pleased to hear that the Groove Pillow is making such a positive difference to your sleep. Recommendations from happy customers like you mean the world to us. Thanks for spreading the word to your friends and family — we really appreciate it!

Sleep well and enjoy those restful nights!

Groove Pillows Team

Bewertet mit 5 von 5 Sternen

We love them.


I bought two pillows, one for myself and one for my husband. I have found them very comfortable. My husband, who would often wake with a bad neck with his old pillows, hasn't woken with any pain since using the Groove pillow. I would definitely recommend them.

12. Dezember 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fabulous product

Fabulous product. Really would not be without it. Really notice the difference if I don’t use it. Husband used it whilst I was away and now wants one.

24. November 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great Pillow!

Have been using my new pillow for just under a week and I can feel the difference all ready! I sleep better and my neck pain has already reduced. It normally takes me a while to get used to a new pillow but this one was very comfortable right from the first night, firm enough for good support but soft enough not to be uncomfortable.
Great communication from Groove Pillows prior to receiving, fast delivery and a great price, I am more than happy with my purchase and would certainly recommend to anyone who suffers with insomnia or back/neck pain etc.

11. Dezember 2024
Bewertung ohne vorherige Einladung

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