Ease of booking, follow up and details with answers from account executive was great. The masseuses were professional and on time. We had scheduled for 15 mins massages for employees BUT they were... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Jean provided me with an Oncology massage and was so helpful! After today's session I felt instant relief and she was more knowledgeable than my oncology doctors! She helped explained my lymph nodes a... Mehr ansehen
Unternehmen hat geantwortet
Had the most amazing massage on this platform. The neck tension I had completely released and my masseuse went above and beyond with our allotted time and really helped incorporate all the tension rel... Mehr ansehen
Unternehmen hat geantwortet
Massage was excellent however I booked 90 minutes and massage only went for 70 minutes. I wouldn't mention this but it happened last time as well. It should be a 90 minute massage not 90 mins door to... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
💆🏻♀️ Mobile Massage, Beauty & Wellness ⭐️ 50,000+ reviews 👐 Expert therapists ⏰ 7 days, 6am-midnight 🎁 Gift cards 🇦🇺🇳🇿🇺🇸🇬🇧🇨🇦
Kontaktinformationen
Australien
- hello@getblys.com
- www.getblys.com.au
4,6
Hervorragend
1900 Bewertungen
Hat 88 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great massage
Great massage, all the knots were loosened and I felt a whole lot better after the session.
This was my 3rd time and the therapist was amazing. Suhana's is very good
12. November 2025
Bewertung ohne vorherige Einladung
Antwort von Blys
Hi Marcus,
Thank you so much for your feedback!
We’re delighted to hear you loved your experience. We truly value you as an esteemed client and can’t wait to welcome you back soon. Cheers! 😊
Relax in your own comfort
I had such an amazing massage. The whole process was so simple and easy. I love how there are so many different options, the pricing is great and I absolutely love the convenience of having someone come to your house for a massage so I can go into complete relax mode straight afterwards. 100% recommend
12. November 2025
Bewertung ohne vorherige Einladung
Antwort von Blys
Hi T,
We’re thrilled to hear you had such an amazing massage! It’s wonderful to know that you enjoyed the ease of booking, the variety of options, and the convenience of having a massage right at home. We value you as a client and are always here to support you!
Thank you for taking the time to share your experience and for choosing Blys. We look forward to seeing you again soon!
Cheers
Massage and facial
I had an amazing massage and facial. Bianca was on time and friendly. Very knowledgeable about skin care and made me feel very relaxed and comfortable.
10. November 2025
Bewertung ohne vorherige Einladung
Antwort von Blys
Hi Tamlyn,
We’re so glad to hear you had an amazing experience! It’s wonderful that you felt relaxed, comfortable, and well cared.
Thank you for taking the time to share your experience and for choosing Blys. We look forward to seeing you again soon!
Cheers! :)
Absolutely incredible massage
Absolutely incredible massage! I was in quite a bit of pain when Guilherme arrived, yet he managed to work through every ache without a moment of discomfort. He’s a lovely, calming presence, and it was effortless to relax and surrender to his magic hands. Every movement felt perfectly in tune with what my body needed. Truly one of the best massages I’ve ever had.
3. November 2025
Bewertung ohne vorherige Einladung
Antwort von Blys
Hi Tarsha,
Thank you so much for taking the time to share this wonderful feedback!
We’re thrilled to hear that your session brought you relief and comfort. That’s exactly the kind of experience we aim to provide.
We truly appreciate your review and look forward to welcoming you back for your next massage.
Cheers!
Blys is great and you can get a Great…
Blys is great and you can get a Great Massage in a convenient space with discretion. However they don't offer my favorite Massage, Tantra and Nuru massage is my Favorite Massage. So Blys is satisfactory, enjoyable and effective within it's range of treatments on offer. For that I give 4 Stars. If Blys increases it's range of massage treatments being offer and it includes tantra and Nuru I would rate an extra star ⭐✨
31. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Blys
Hi Justin,
Thank you so much for taking the time to share your feedback.
We’re really glad to hear that you’ve enjoyed the convenience and quality of our massage services. At Blys, we’re committed to providing professional, non-sensual wellness treatments delivered by qualified and vetted therapists. For this reason, services such as Tantra or Nuru massage aren’t offered on our platform, as they fall outside the scope of therapeutic and relaxation massage.
That said, we truly appreciate your suggestion and are always reviewing our service offerings based on client feedback.
Thank you again for choosing Blys — we’re delighted to have you as part of our wellness community and look forward to supporting your self-care journey again soon.
Cheers! :)
Everything was easy
Everything was easy from booking through to set up! The massage I received was one of the best I’ve ever had! Excellent service
31. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Blys
Hi Julie,
Thanks for sharing your feedback. Glad to hear that you loved your experience. It’s stories like yours that make our work at Blys so rewarding. Hope to see you again soon. Cheers! :)
Do not hire or work for this company.
Do not hire or work for this company.
They tempt vendors with high payout and they WILL NOT actually pay you.
I spent 5 hours on my first and only job for them and the client had put in the wrong job info so both her and I tried calling Blys for help nonstop for over an hour. No response, no answer. I completed the work for what the client actually wanted and Blys refused to pay me for the completed work even after the client and myself confirmed the changes.
Blys did not get back to either one of us for 48 hours. Had me wait for two weeks while they “reviewed” the situation and ultimately decided to not pay me.
This company is a scam to the client and to the workers. I still have not been paid. They will not pay you, do not support this company.
27. September 2025
Bewertung ohne vorherige Einladung
Antwort von Blys
Hi Zoe,
Thank you for your feedback.
We’ve reviewed the booking you completed on October 4th, 2025. While the original service was completed the add-on service you provided—which was initially booked with another provider—was not approved by the client despite our follow-ups. As a result, we were unable to process payment.
Furthermore, the client subsequently reported that both services did not meet their expectations. This prompted a standard review to ensure a fair outcome for all parties, which caused the delay in your payout.
We would like to confirm that this review has been completed, and the full payment for the original booking and add on was released on October 21st, 2025.
For future reference, to ensure prompt payment, please remember that add-on services must be confirmed by the client through the platform prior to the session, as outlined in our Software License Agreement.
We appreciate your understanding and If you’d like to discuss anything further, please don’t hesitate to reach out to our team on hello@getblys.com.
Kind regards,
The Blys Team
Really good massage very efficient with…
Really good massage very efficient with time and knowledgeable highly recommend
23. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Blys
Hi,
Thanks for sharing your feedback. Glad to hear that you loved your experience. It’s stories like yours that make our work at Blys so rewarding. Hope to see you again soon. Cheers! :)
Absolute Blys!
It is my absolute pleasure to recommend Rosi to you as an outstanding hairdresser on the Blys App.
I was desperate to have my hair seen to by a hairdresser because my long, blonde hair had turned into dreadlocks after an extended stay in hospital. I needed someone to come to our home as I was finishing my rehabilitation (from a hip replacement) at home and not fully mobile.
Rosi was an angel! She spent over two hours de-tangling my hair so I could keep as much length as possible! When she finally cut my hair, it was so precise and just what my hair needed!
Rosi is not only an outstanding hairdresser but a beautiful, kind and caring person! She was understanding of my condition and stopped so I could stand and stretch when needed.
Rosi is an extremely experienced hairdresser (with over 30 years experience) and incredibly dedicated to the hairdressing profession.
I cannot recommend Rosi highly enough and can’t wait to book her again for another Blys hairdressing session! Needless to say she is now at the very top of my favourite list on the Blys app!
Thank you also to Blys for making this outstanding service available and seamless!
21. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Blys
Hi Amanda,
Thanks for sharing your detailed feedback. Glad to hear that you loved your experience. It’s stories like yours that make our work at Blys so rewarding. Hope to see you again soon. Cheers! :)
All class
Between the smooth, easy to navigate app to book the session and then the incredible, professional masseuse, I can’t wait to do it again! I am two weeks post partum with a house full of chaos and two tired new parents who would never have been able to get themselves a massage any other way. It was divine on a tough baby day. Thank you x
21. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Blys
Hi Angie,
Thank you so much for your lovely feedback! We’re so glad to hear that you had such a wonderful experience, it sounds like the massage was just what you needed after welcoming your little one. Wishing you and your family all the best during this special (and busy!) time, and we can’t wait to have you back again soon.
Cheers,
Hair and Makeup Experience
Booking and tracking the therapist was so easy. The therapist was courteous and professional.
18. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Blys
Hi , thanks for sharing your feedback. Glad to hear that you loved your experience. Hope to see you again soon. Cheers! :)
Blys BS
Blys
Avoid! It’s a scam! I booked a pedicure for my husband for our anniversary.. nobody accepted the appointment. 4 months later a woman shows up at my door to do a pedicure! The company claims I booked a reoccurring appointment… but nobody showed for 4 months! Why would I book a reoccurring appointment? It was for an anniversary! My husband works! There’s no way I asked for an appointment every month on the 17th! I’ve been round and round, demanding a refund, with no satisfaction. The poor nail tech, who is a contractor, drove an hour to get to my house, so I gave her 40 bucks. They lied to her, and me! I am disputing through the bank, but I’ve had it with trying to deal with customer service. They say on the website they are to be trusted and are fair. They are CROOKS! Biggest scam ever!
As a service professional, do not sign up with their company!
27. September 2025
Bewertung ohne vorherige Einladung
Antwort von Blys
Hi Suzi,
Thank you for your feedback. We would like to clarify the situation regarding your booking scheduled for Wednesday, September 17, 2025. This booking was part of your recurring booking series, which you originally set up for Saturday, May 17, with a monthly frequency. When a recurring booking is selected, new bookings are automatically generated by the system according to the frequency chosen. Please note that enabling a recurring booking requires completing three explicit steps, which clearly indicates that a recurring booking cannot be created unintentionally.
From May 17 to September 17, a total of five recurring bookings were generated. We sent multiple email reminders each month regarding your upcoming appointments and provided opportunities to cancel. No action was taken on your part. For the recurring bookings scheduled on June 17, July 17, and August 17, no provider attended your location because these requests were automatically cancelled by the system as service providers did not accept them. In these cases, you were neither charged nor did any provider travel to your location.
We also attempted to contact you yesterday to explain the situation and provide proof of the recurring booking; however, you chose to dispute the matter with your bank, which is entirely within your rights as a client. Please note that we were unable to issue an additional refund in this case because, for the May 17, 2025, booking for your husband, we had already provided a full refund as a one-time goodwill gesture, despite the booking being confirmed with a female provider as per your initial request and your subsequent change of plans. This refund was issued outside of our standard policy.
For the September 17 booking, the charge was applied correctly under our Client Cancellation Policy, as the provider travelled to your location to provide the service. Our policies are designed to ensure fairness and transparency for both clients and providers. While we acknowledge that this situation may have caused frustration, our intention is to maintain a professional and reliable experience for everyone using our platform.
Thank you for your understanding.
Kindest,
Blys Team
Charges for nothing.
I attempted to book a post-surgery massage through this platform, but my nurse later advised that I cannot have one until at least a week after surgery. Since nothing was confirmed for the following day, I went to bed assuming no booking had been made.
The next morning, I woke up to find a confirmed booking I never approved and money already deducted from my account. The platform is confusing and difficult to navigate. I didn’t even realise I had submitted a request. Overnight, a booking was confirmed without my consent, and because of this, I was unable to cancel in time. I was charged half the booking fee for a service I am medically not allowed to receive.
I reached out to the company, but they showed no concern or willingness to resolve the matter. Overall, it’s been an appalling experience, and I would not recommend this platform to anyone.
20. September 2025
Bewertung ohne vorherige Einladung
Antwort von Blys
Hi Summer,
Thank you for taking the time to share your experience. We’ve carefully reviewed your booking and wanted to clarify a few important points.
Our records show that on Sep 18 you placed direct a booking request with a provider for an appointment on Sep 20. The details of your booking request were emailed to you at the time. As per our platform process and terms, your provider was notified instantly about your request, and the booking was automatically
confirmed and payment processed when the provider accepted your booking request.
Additionally, your provider attempted to reach you multiple times on September 18 & 19 to discuss details, but unfortunately did not receive a response until Sep 20, the day of your appointment - at which point you informed your provider that you didn't have clearance from your nurse for massage therapy and subsequently decided to cancel your booking. Under our cancellation policy, cancellations within 24 hours of confirmed appointment time incur a fee in order to compensate providers for reserving their time.
We're genuinely sorry that you didn't receive the treatment you were after but we hope you understand the rationale behind our policies.
We wish you a smooth recovery, and thank you again for reaching out.
Kind regards,
The Blys Team.
Cancel on you just before your appointment time!
My appointment was accepted 2 days before due, and then 50 minutes before they were due to arrive they cancelled, claiming they accepted the order by mistake. Absolute joke of a company! Brought this as a much needed gift for my wife and 50 minutes was no longer a time frame for anyone else to be booked such last minute. Such a disappointment! The appointment was originally accepted by Alyieana, be careful you don't get booked with her if you do use this company! No number for me to talk to anyone, automatic bot chat, so you couldn't have a human sort out a replacement at all. Will actively recommend NO ONE use this company
14. September 2025
Bewertung ohne vorherige Einladung
Antwort von Blys
Hello Vicky,
Thank you for your feedback. We would like to clarify the circumstances regarding your recent booking.
The booking was cancelled because the independent service provider was unable to complete the service. As a result, you were not charged, and the amount has already been refunded to your account.
We understand how frustrating a last-minute cancellation can be, especially when it was intended as a gift. While every effort is made to prevent last-minute changes, unforeseen circumstances can occasionally prevent providers from fulfilling bookings. Our policies are designed to ensure fair and transparent outcomes in such cases.
You also have the option to leave feedback directly for your provider. Simply go to “Past Bookings,” select the booking, and click “Rate Therapist.” This helps providers improve and assists other clients in making informed choices.
You can always contact us at hello@getblys.com if you have any questions or concerns about this or any future bookings. We also have your contact details and will follow up with you directly to see how we can make things right.
Thank you again for your patience and understanding.
Kind regards,
The Blys Team.
Terrible Customer Service
Booked with a provider. Needed to move my date. The day before my massage, the provider said it was possible so I offered up new dates. The morning of the massage she emailed me to say she couldn't make those dates work. My massage was at 10:30am. The provider barely tried to work with me and cancelled without telling me so I lost $130. If it wasn’t possible to reschedule, I should have been told the evening before and I could have tried to make arrangements. Waiting until 30 minutes prior to my appointment is unprofessional.
Customer service would not help. NOT UNTIL I LEFT BAD REVIEWS DID THEY OFFER TO GIVE ME MY VOUCHER BACK.
I don’t want to support a company that doesn’t do the right thing unless called out. I turned down the voucher. I prefer to work with honest companies that do the right thing first.
4. September 2025
Bewertung ohne vorherige Einladung
Antwort von Blys
Hi Amanda,
Thank you for your feedback.
We would like to clarify the circumstances regarding your recent booking. The booking was subject to a late reschedule requested by you, which the provider was unable to accommodate. As a result, the booking was cancelled in accordance with our terms.
In line with our policies, the provider has been paid for their time, and the booking payment cannot be refunded. In good faith, we offered to restore the amount of $129 as store credit so you could rebook at a convenient time; however, this offer was declined.
While we understand that late cancellations and changes can be inevitable and frustrating, our terms are in place to ensure fairness for both clients and providers.
If you wish to provide any additional information that may assist our enquiries, please contact us at hello@getblys.com
Kind regards,
The Blys Team.
Overall a great experience
Overall a great experience. There's nothing better than having a massage in your own space.
9. August 2025
Antwort von Blys
Hi there, thanks for sharing your feedback. Glad to hear that you loved your experience. Hope to see you again soon. Cheers! :)
90 min late for appointment, nail file dirty & unhygienic
Booking: 281789 - 10am - Bridget
Therapist is 90min late. “She had something to do at the bank” says her txt msg. Bridget didn't seem to be bothered that I had to move around now my appointments because of her being late.
Her Nail file was extremely dirty which made me worried that I could catch bacteria.
I’m a first time costumer and will certainly never use you again.
21. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Blys
Hi Katja,
Thank you for your feedback, and we sincerely apologise for the inconvenience this has caused.
We understand how frustrating this must have been, especially as a first-time customer. This is not the kind of experience we aim to provide, and we will certainly look into what happened.
We have your contact details and will follow up with you directly to see how we can make things right.
We look forward to speaking with you.
Thank you again for your patience and understanding.
Kind regards,
The Blys Team
Disappointed
I’ve worked with Blys as a massage therapist for several years. While the app brings in some clients and offers flexible scheduling, there are major downsides that service providers should be aware of.
The commission structure is very high, and despite doing all the actual work, therapists often walk away with less than your expectation Which the client pay high price. The rules and policies also feel one-sided — heavily favoring company with little protection for therapists, even in unfair situations. You can’t go to holiday, when you back to work , you get less money. You need 100% rebooking to keep high rate, you can’t accept to many new clients, it will drop your rebooking rate, slow notification, company allow clients slow payment, and no tracking payment allow client rebooking again?!
Support is often slow or unhelpful when issues arise, and there’s little opportunity to give feedback that actually leads to change.
17. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Blys
Hi Vicky,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience.
At Blys, we genuinely value our providers and understand that your work is the heart of what we do. We aim to offer a platform that supports flexibility and freedom, but we also recognise there are areas we need to improve — and your feedback helps us better identify those.
We understand your concerns around the commission structure, rebooking rate metrics, client payment handling, and the overall support experience. Our goal is to balance fairness for both clients and providers, and we’re constantly reviewing our systems and policies to ensure that providers feel supported and empowered.
Your input is valuable, and we’d love the opportunity to work through these concerns with you.
Thank you again for your feedback and for the work you've done as part of the Blys network.
Regards,
Blys Team
Antwort von Blys
Hi Dan,
Thank you for sharing your feedback.
We’re truly sorry for any inconvenience this may have caused.
We’d really value the opportunity to better understand your experience and what led you to feel this way.
We have your contact details on file and will follow up with you directly to see how we can assist and make things right.
Kindest regards,
Blys Team
This company keeps rocking up at night…
This company keeps rocking up at night when the 91 yr old is already asleep at the aged care , when I booked from 10 am to 3 pm originally!!!
They charged me full payment and didn’t even massage
28. Mai 2025
Bewertung ohne vorherige Einladung
So funktioniert Trustpilot
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