Gardiff EPOS Bewertungen 

Alex S from Gardiff has been Wonderfull in answering all my questions and providing person and insightful training in the system.
Thank you!

As a company that we use across our businesses, Gardiff offers greats product with flexibility and excellent service. With a need to amend our system, Karl in support, was able to clarify , identify and offer a solution. He then went on to amend the system to our requirements remotely and whilst we were on the call .
Great service and easy to transact with
👏👏👏

Requested membership cards to go with our EPOS, dealt with Jordan, really helpful guy, got the order done and shipped to us really promptly. Really happy with the cards and the service received.

I have worked with many cashless / EPOS systems over the years and I can honestly say that in my experience and knowledge Gardiff out perform all of them put together. Their support is second to none, especially at times of crisis! Big shout out to Greg D for his calm and professional manner, not to mention his speedy response to issues, thank you guys

Always great customer service always resolves issues

Karl Forster was first class from start to finish
A true professional at what he does
Would definitely recommend Theo from Gables restaurant

Karl was absolutely superb in resolving our issue.

Always there on the end of the line to help even the simplest of things. Professional swift and polite service thank you

We moved to Gardiff from another provider and we never regret the move. Jordan, Karl, Peter just to name a few of the professional people behind the phone and support team at Gardiff. I love the ICRTouch system but Gardiff makes easier to work with.
Highly recommended!
Giuseppe from Sapore Vero

Always have a wonderful experience with the Gardiff team - Especially Phil, Tom and of course Carl. Extremely helpful with technical set ups, till issues and for anything we’ve needed for rental equipment.

Thank you guys!

I was so pleased with the service I received from Karl. He went above and beyond to help me find the solution. Many thanks!

Greg is an absolute G. Top tekkers skills across the board with lovely banter to go alongside all the beautiful till programming.

A true diamond.

Tom Heyhood has been absolutely incredible at solving everything and making my job very easy. This is the 3rd project that everything turned out perfectly well. Thank you for your patience and help as always! 🥰

Alex was very patient and worked through a rather sticky tech problem with me. Very helpful. Will be harassing for and my computer based trauma in future! 11/10 Very pleased.

Over the past two days... Tom Heywood and Phil Harris assisted me (Karl Foster) in resolving the City Uni network issues. Gardiff team is exceptional in understanding operator issue and resolving the issue ASAP. I have worked with may technical team and this is one of the best team in response time for fixing any issue. I can already feel I am going to have smooth ride going forward in my operation.

Everything worked to perfectly in the end

Very quick reply’s and always happy to help

Without doubt the fastest help centre I ever experienced. So patient and helpful... Always

As soon as I emailed this company and made full contact. I have been nothing but completely impressed with their excellent customer service, from their presence over the phone and their ability to patch into my machine and make anything possible so we can make the till more organised and easier for our students to navigate.

Myself and Alex have liaised and Alex has done all of the following for us:

- Organisation of the drinks and food buttons: Now, when selecting a spirit, there is the option to have it with a mixer – which is then included in the price. This saves staff from going to and from different tabs. Alex spent a couple of hours doing this and it has completely transformed the formation of the till system.

- Alex has also added a ‘type bar message’ button on the till so there is a limit of impacted communication.

- Receipts: I asked Alex if he could add the new logo onto the top of the receipts, which were off-centre, but now they have been re-calibrated, and it looks neat and central.

- The receipts are now totalled with food and drinks separate - this makes it easier to split bills as we have a lot of large parties & functions.

- Kitchen cheques: Instead of handwritten cheques, we can now send cheques through to the kitchen via the till system as I asked Alex if he could re-calibrate the machine, but it appeared that it was not functioning properly - so at no hesitation, he sent out a new machine and helped me to set it up. After this, we had a slight problem with the connection (and the cheques were not printing), so I contacted Alex again and he helped me to overcome it along with another member of staff.

- There is now an allergy warning button on the till, which once pressed, gives the option of the 14 main allergens. There is also a way to put a different allergen on there if it is not listed. Alex sorted this out for us, too!

We have also created different tabs for each service regarding meals, so there is a Thursday Lunch, Friday Lunch, and Dinner tab along with distinct types of drinks on the ALCOHOL page (gin, vodka, whiskey, etc.)

Overall, the customer service is great! So worth it!

They have done that much, we have exchanged over 100 emails and a lot of calls averaging at around 30 minutes per call (including Teams meetings).

Thank you Alex and the Cardiff Team!!

Curtis Hutchinson @ The Glasshouse Restaurant