Staff friendly and efficient. Car sale turnaround quick and reliable. I am a new Customer for FOW and it definitely is a different experience than buying with a dealer. Less info on the vehicle just c... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Bought our car 2 week ago, had a test ride and all this follow up of the car by JJ and other gentlemen (I don't remember his name). They helped us done every steps one by one, explained what they been... Mehr ansehen
We visited the Winsford site 3 times, the first to view three vehicles we had seen on their Internet pages, the second to view two others, one of which we test drove that day and decided to make a pur... Mehr ansehen
Easy to view a range of cars with no pressure and no salesmen following you around. Once we found a car easy to buy…just let them know at the outset that you don’t need all the added products and you... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
FOW is the original, multi-award winning Car Supermarket with two fantastic locations in Winsford, Cheshire and Trafford, Manchester. We were born in 1959 and have perfected the UK's easiest and most enjoyable car shopping experience with a focus on fantastic customer care and great prices - values that stay true to this day. To keep things nice and easy we launched FOW Perks to help make your car buying experience a great one! What does this mean? You can reserve any vehicle FREE for up to 48 hours (you won't find this elsewhere), buy online or instore with an expert handover and home delivery available, request a personalised video from home, arrange a test and even part exchange or sell your old car to us. To support this further, our technicians will prepare your new car to the highest standard using industry leading technology and processes. Every vehicle receives a PDI (Pre Delivery Inspection), PSI (Pre Sales Inspection) alongside quality control, multipoint photography process and final sold checks to ensure all aspects of your vehicle match the FOW quality standard. Chat to our team today, we'll help answer those all important questions and help you drive away in the car of your dreams - this is FOW.
FOW - Fords of Winsford
Vom Unternehmen geschrieben
- Reserve any car for FREE up to 24 hours
- Peace of mind car shopping - reserve any car for FREE for up to 24 hours.
- Enjoy an Award Winning Online Experience
- Proud winners of the 2022 AM Awards - Online Consumer Experience of the Year.
- FREE Transfers Between our 2 Locations
- Enjoy the flexibility and freedom to view any vehicle at your leisure at the location nearest to you.
- No Hidden Costs or Admin Fees
- Simply the price you see is the price you pay.
- Enjoy a Personalised Video of Your New Car
- Our Product Specialists will showcase your new car in detail for you to enjoy from the comfort of your own home.
- Buy Online - Click & Collect - Home Delivery
- At FOW, you're in control. Enjoy the UK's most enjoyable car shopping experience, online or in-store with home delivery or click & collect available.
- Multipoint Inspection
- Every vehicle is prepared to the highest standard with a multipoint inspection completed by our technicians before you drive away.
- HPI Check
- Our complimentary HPI check is performed on every vehicle for your peace of mind - included at no extra cost.
- Finance to Match all Budgets
- PCP or HP? Our product specialists will discuss your options and help secure your dream car at a budget to suit.
- Over 60 Years of Trust
- Enjoy a completely hassle free and enjoyable car shopping experience built on solid foundations over 60 years ago.
- Part Exchange or Sell Your Old Car
- Quickly and easily part exchange or sell your old car with FOW today.
Great Service Time and Time Again
Why promise when we simply deliver
At FOW you'll enjoy award winning service alongside our commitment to: HPI check every vehicle, perform a multipoint inspection before you take delivery, price check all our vehicles daily - no nonsense, just great prices, quality control and re-clean every vehicle, photograph and video every vehicle so you can enjoy peace of mind car shopping and the option to part exchange or sell your old car. Car shopping made easy at FOW.
Kontaktinformationen
Fords of Winsford Ltd Wharton Retail Park Weaver Valley Road Winsford, Cheshire, CW7 3AL, Winsford, Vereinigtes Königreich
- 01606 866 199
- hello@fow.co.uk
- www.fow.co.uk
4,3
Hervorragend
12.757 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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I recently bought a used car from the…
I recently bought a used car from the Trafford branch which went ok.
But beware the so called after care they say is available is appalling.
1.My fault this one ...on documentation it said they would get a software update on the sat nav it doesn't happen.
2. I was advised that taking iut insurance for alloy wheel and scratch and dent cover would be advisable which I did but they" forgot "to tell me that if I make a claim it appears i have to contribute £150 for such claim or gave i misuse destroy this?.
3. I emailed 3 senior people at Trafford i.mediately after my purchase to ask where the documents were for this insurance not one of them bothered to reply.
4 re number 3 I phoned the "aftercare" team (trades description could look into this terminology) and the person i spoke to couldn't wait to get rid of me saying that someone would ri g me back to discuss this insurance
3 plus week on I'm still waiting for this phone call.
All in all after service care has been appalling and if they are going to push this type of i surface they should give you all the facts.
Will never go back to Trafgord again thats for sure.
Id like to cancel the insurance they advised on but as no one has bothered to contact me I guess its a lost hope.
15. August 2026
Bewertung ohne vorherige Einladung
Antwort von FOW Car Supermarket
Thank you for taking the time to leave such detailed feedback. We're pleased that the initial purchase of your vehicle went well, but we're sorry to hear that the support you received afterwards has left you feeling so disappointed.
The concerns you've raised regarding the sat-nav update, the explanation of the alloy wheel and scratch & dent cover, and particularly the lack of response to your emails and promised callback are disappointing to hear. Where additional products are purchased, the relevant terms and documentation should be clearly explained and provided so that customers understand the cover they have taken out.
We're also sorry that you've had to repeatedly chase for assistance. Regardless of which team needs to handle a particular query, you should receive clear guidance on the next steps rather than being left waiting for a response.
We appreciate you bringing this to our attention. Your feedback will be shared with the relevant teams at Trafford so that the communication and follow-up you've described can be reviewed.
Many Thanks,
FOW Customer Service Team
Initial salesman was good and helpful.
Initial salesman was good and helpful.
Felt some pressure to take PCP from another salesman who didn’t introduce himself.
Staff were not ready at collection despite prearranged appointment.
Nevertheless we are happy with the car.
10. September 2026
Antwort von FOW Car Supermarket
Thank you for taking the time to leave us your feedback. We're pleased to hear that your initial salesperson was helpful and, most importantly, that you're happy with your new car.
We're sorry that other parts of the experience didn't meet the same standard. Our customers should feel comfortable when discussing finance and additional options, without feeling pressured, and colleagues should always introduce themselves clearly. We're also disappointed that the team wasn't ready for your pre-arranged collection appointment.
We appreciate your honest feedback and will share your comments with the relevant teams to help us improve the experience.
Many Thanks,
FOW Customer Service Team
Ewan Cartwright was helpful friendly &…
Ewan Cartwright was helpful friendly & answered any questions I had concisely and well. The whole car buying experience was effortless Thanku .
11. September 2026
Antwort von FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that Ewan was friendly, helpful and able to answer all of your questions clearly throughout the process.
It's great to know that he helped make your whole car-buying experience effortless. We'll be sure to pass your kind feedback on to him!
Thank you for choosing FOW, and we hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
Great Customer Service
Ewan gave the best customer service in helping me with the purchase of my new car . Having had bad experiences at other retailers i was nervouse for it too happen again -but Ewan made the buying car journey easy . Thank you for everything Ewan - love my hyundai
12. September 2026
Antwort von FOW Car Supermarket
Thank you so much for your lovely review! We're delighted to hear that Ewan made your car-buying experience such a positive one.
We completely understand that previous experiences can make buying another car feel a little daunting, so it's wonderful to know that Ewan put you at ease and made the whole journey straightforward and enjoyable. We'll be sure to pass your fantastic feedback on to him!
Most importantly, we're so pleased to hear that you love your new Hyundai. We hope you enjoy many happy miles in it!
Many Thanks,
FOW Customer Service Team
Great job Sienna!
Sienna was absolutely brilliant to deal with.
Explained everything thoroughly and was genuinely there to help without any sort of pressures. Most pleasant car buying experience
Thank you very much Sienna!
12. September 2026
Bewertung ohne vorherige Einladung
Antwort von FOW Car Supermarket
Thank you so much for your fantastic review! We're delighted to hear that Sienna made your car-buying experience such a positive and enjoyable one.
It's wonderful to know that she took the time to explain everything thoroughly and made you feel supported without any pressure. We'll be sure to pass your lovely comments on to Sienna – we're sure she'll be thrilled to hear them!
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
I recently purchased a car from Winsford
I recently purchased a car from this dealership and unfortunately what started as a reasonably positive experience became quite frustrating.
I visited on a busy weekend to test drive the car and was seen quickly by reception. I was given the keys and allowed to have a look around and sit in the car before being introduced to Lana, my appointed sales representative. She brought the car around for a short but adequate test drive.
I liked the car but wanted some time to think before committing. Lana reserved it for me free of charge until the end of the day, which I appreciated. However, I did feel the sales process was quite rushed and somewhat pushy. I was also only told after driving the car that any deposit I subsequently placed would be non-refundable because I had already test driven it. I feel this should have been made clear beforehand.
Before leaving, I pointed out a couple of issues with the car, including slack in the seat belt buckles and loose centre-console trims, and asked whether these could be looked at by the workshop before collection.
I decided to buy the car and paid the deposit later that day.
On Tuesday I was sent the dealership’s business bank details and transferred several thousand pounds for the car. I immediately replied asking for confirmation once the money had been received.
I heard nothing.
I emailed again the following day and still received no response. I was supposed to collect the car on Thursday, but by that point nobody had confirmed that my payment had even been received or that the car was ready, so I did not collect it.
On Friday morning I eventually phoned the dealership myself. The receptionist initially asked whether I simply hadn’t managed to make it in for collection the previous day. I explained that I hadn’t collected it because nobody had confirmed receipt of my money or contacted me about the car.
I was then told that Lana was on holiday.
There had been no out-of-office response to her emails, no handover to another salesperson that I was aware of, and nobody else had contacted me despite the dealership having received several thousand pounds from me and my collection being scheduled for Thursday.
I also found the receptionist’s manner on the phone quite abrasive, which wasn’t particularly helpful given the reason I was calling.
This was easily the most disappointing part of the experience. Staff taking holidays obviously isn’t a problem, but customers and active sales need to be handed over to somebody else. A customer should not have to spend several days wondering whether a substantial bank transfer has even been received.
I was eventually transferred to another salesperson who arranged the handover. He was friendly and pleasant to deal with, and the interior of the car had been cleaned to a very good standard.
Unfortunately, the exterior still had cobwebs and even the odd spot of moss on it. More importantly, the issues I had specifically asked to be looked at before collection hadn’t been addressed.
By this point I was tired of the whole experience, so I declined the offer to be shown all of the car’s features, took the keys and drove home.
Overall, I’m happy with the car itself and there were definitely positive parts to the experience. The initial visit was straightforward, Lana did give me time to consider the purchase, and the salesperson who eventually completed the handover was friendly and helpful.
Unfortunately, the rushed sales experience, lack of clarity around the deposit, failure to address the issues I’d raised and, above all, the complete lack of communication after transferring several thousand pounds made what should have been an exciting purchase unnecessarily stressful.
A proper staff handover and a simple email confirming receipt of the funds would have made a huge difference.
11. September 2026
Antwort von FOW Car Supermarket
Thank you for taking the time to leave such detailed and balanced feedback. We're pleased to hear that you're happy with the car itself and that there were positive aspects to your experience, including your initial visit with Lana and the colleague who ultimately completed your handover.
We're sorry, however, that the communication following your payment caused unnecessary stress. We completely agree that when a colleague is away, active customers and upcoming collections should be clearly handed over to another member of the team. After transferring a substantial amount of money, you should also have received confirmation that your payment had been safely received rather than having to repeatedly chase us for an update.
We also appreciate your comments regarding the deposit terms, the way the sales process felt to you and the items you had asked to be addressed before collection. Any important terms should be clearly explained at the appropriate stage, and agreed preparation items should be followed through or discussed with you before handover. We're also disappointed that, despite the interior being prepared well, the exterior presentation didn't meet the same standard.
Thank you for highlighting both the positives and the areas where we could have done considerably better. Your feedback around communication, holiday handovers, payment confirmation and vehicle preparation will be shared with the relevant teams for review.
We hope that despite the difficulties surrounding the purchase, you enjoy many happy miles in your new car.
Many Thanks,
FOW Customer Service Team
This our fourth car from FOW (the…
This our fourth car from FOW (the Windsford site) They have plenty to chose from the best thing for me is there is no pressure selling the price you see is the price you pay. The sales people are very friendly and helpful if you need them otherwise you can look around in your own time.
11. September 2026
Antwort von FOW Car Supermarket
Thank you so much for your fantastic review and for choosing FOW Winsford for your fourth car! Your continued support really does mean a lot to us.
We're delighted to hear that you enjoy our relaxed, no-pressure approach and the freedom to browse our wide selection of vehicles at your own pace, with the team there whenever you need a helping hand.
Thank you again for continuing to choose FOW. We hope you enjoy many happy miles in car number four!
Many Thanks,
FOW Customer Service Team
Not a very personal experience a lot of…staff not a good customer experience.
Not a very personal experience a lot of staff stood around talking there is no one to greet you to ask if you need help.Everything feels done on the cheapside you dont even get offered a drink in the waiting area.The car when we picked it up still hadn’t been cleaned properly just a wipe over inside no polish not even an air freshener in the car and to top it all off the car was still sticky near the drinks holder,we were glad to get away I would not recommend FOW to anybody.
12. September 2026
Bewertung ohne vorherige Einladung
Antwort von FOW Car Supermarket
Thank you for taking the time to leave us your feedback. We're sorry to hear that your experience with FOW felt impersonal and didn't meet the standard you expected.
We want customers to feel welcomed and supported when visiting us, so we're disappointed to hear that you didn't feel acknowledged by the team. We're also sorry that the presentation of your vehicle at collection fell short, particularly with areas of the interior still requiring attention. Your new car should feel properly prepared and ready for you to enjoy when you collect it.
We appreciate your comments regarding the overall experience, waiting area and vehicle preparation. These points will be shared with the relevant teams as areas where we can improve.
We're sorry that on this occasion we left you feeling that you wouldn't recommend us.
Many Thanks,
FOW Customer Service Team
Best one in north thank you very much…
Best one in north thank you very much Luke to help me to choose the good car .
12. September 2026
Bewertung ohne vorherige Einladung
Antwort von FOW Car Supermarket
Thank you so much for your fantastic review! We're delighted to hear that you had such a great experience with us and that Luke helped you find the right car.
We'll be sure to pass your kind words on to him. Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Great experience with this company…
The whole experience with this company went smooth without a hitch thanks to the sale person Daiva Norkiene
who took me through the process step by step. Nothing seamed to be to much trouble, showed me however many vehicles I whish to look at and completed my purchase seamlessly. I found all the staff I had dealing with to be friendly and helpful. I would recommend
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that your whole experience was smooth and straightforward from start to finish.
It's wonderful to hear that Daiva took the time to guide you through each step, helped you view as many vehicles as you needed and made sure your purchase was completed seamlessly. We'll be sure to pass your lovely feedback on to her and the wider team!
Thank you for choosing FOW and for your recommendation. We hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Only 1 key said there was 2 I never buy…
Only 1 key said there was 2 I never buy a car with 1
Nightmare to deal with
10. September 2026
Antwort von FOW Car Supermarket
Thank you for taking the time to leave us your feedback. We're sorry to hear about the confusion regarding the number of keys supplied with your vehicle and that this made your experience with us frustrating.
We appreciate that the number of keys can be an important factor when purchasing a car, and any information provided should be clear and accurate before the purchase is completed. We'll ensure your comments are shared with the relevant team for review.
We're sorry that your experience with FOW didn't meet your expectations.
Many Thanks,
FOW Customer Service Team
Very good show room service but when we…
Very good show room service but when we got home no ‘Guardex’ cleaning products in the car.
10. September 2026
Antwort von FOW Car Supermarket
Thank you for taking the time to leave us a review. We're pleased to hear that you received very good service in the showroom.
We're sorry to hear that the GuardX cleaning products were missing when you arrived home. Please get in touch with our team so we can check this for you and arrange for any products that should have been supplied with your purchase to be provided.
Thank you for bringing this to our attention.
Many Thanks,
FOW Customer Service Team
I recently bought a Honda CRV from…
I recently bought a Honda CRV from F.O.W which is 10 years old. Great car but obviously being 10 years old it had a few small problems which Aaron from the aftersales team got sorted for me, great aftersales service from Aaron keeping me updated on what was happening whilst sorting me a courtesy car in the mean time.
All sorted now and thank again to Aaron and all the aftersales team.
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von FOW Car Supermarket
Thank you so much for taking the time to leave such a lovely review! We're sorry you experienced a few issues with your Honda CR-V after purchase, but we're delighted to hear that Aaron and the Aftersales team were able to get everything sorted for you.
It's great to hear that Aaron kept you updated throughout the process and arranged a courtesy car to keep you on the road while the work was being completed. We'll be sure to pass your fantastic feedback on to him and the rest of the team!
We're pleased everything is now resolved and hope you enjoy many happy miles in your CR-V!
Many Thanks,
FOW Customer Service Team
Robin was absolutely brilliant
Robin was absolutely brilliant. Super professional and handled the whole process perfectly. Thank you!
8. September 2026
Antwort von FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that Robin looked after you so well and handled the whole process professionally from start to finish.
We'll be sure to pass your lovely feedback on to him. Thank you for choosing FOW, and we hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
Mechanical issues / Aftersales team
Very excited to have bought my car on Monday 31st August, next day breaks were screeching a little, didn't really worry. Wednesday when I went to start the car after work it started to make a thudding noise and then check engine came on the dash board and two amber warning lights - Phoned FoW - they advised to phone RAC - RAC was going to take 5 hours so I managed to drive the car a short enough distance back to FoW - in Winsford - 9 days later - no courtesy car available - no word since Wednesday about car - not finding anything on the diagnostics...yet, so obviously can't fix the car. I have found the after sales /garage communication to be very frustrating. I now have lost all faith in the car and customer service so don't wish to keep it!
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von FOW Car Supermarket
Thank you for taking the time to share your experience. We're very sorry to hear that you experienced problems with your vehicle so soon after purchasing it, particularly when you had understandably been excited about your new car.
We completely appreciate how concerning it must have been to experience the noise and warning lights just days after collection. Where a fault isn't immediately identified through diagnostics, further investigation can sometimes be required, but we recognise how important regular communication and updates are while this is taking place.
We're also sorry that a courtesy car wasn't immediately available and that you have been left feeling frustrated by the communication between Aftersales and the workshop. We understand why the combination of the vehicle concerns and the lack of updates has affected your confidence in both the car and the service you've received.
Thank you for bringing your concerns to our attention. Your feedback will be shared with the relevant teams so that both the handling of your case and the communication you've experienced can be reviewed.
Many Thanks,
FOW Customer Service Team
Awful - can only test drive one vehicle and have to sign waiver
Awful. Went there today hoping to view a number of vehicles and choose between them. Firstly, you need to wait to get keys for the vehicles (only two at a time). Reasonable, but fairly disorganised and time-consuming. Shortlisted two cars for test-drive. You then wait to talk to a sales rep (which is compulsory), only for them to tell you that you can only test drive one car, and only once you sit through 20 minutes with the sales rep taking you through the specs and finance options. They see test-driving as the last step before buying. Gobsmacking - how are you supposed to buy a car without test driving other options too? They then asked some fairly invasive questions that a car sales place really does not need to know. Then at the last second, you have to sign a waiver prior to test-driving that says you will pay the first £500 for any damage. No other car sales place had asked for this. Having driven an hour to visit a car supermarket for range of choice, I left prior to test drive.
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von FOW Car Supermarket
Thank you for taking the time to provide such detailed feedback. We're sorry to hear that your visit left you feeling frustrated, particularly after travelling an hour to view and compare several vehicles.
We appreciate that being able to browse different cars and experience them before making a decision is an important part of choosing the right vehicle. We also understand your concerns around the time taken to access keys, the process before a test drive and how the information requested from you was explained.
There are certain procedures and insurance requirements we need to follow before allowing a vehicle to be test driven, including explaining the applicable terms beforehand. However, these processes should be communicated clearly and should not leave customers feeling uncomfortable or pressured into making a purchasing decision.
Your feedback regarding the overall organisation of your visit, test-drive process and the way our procedures were communicated will be shared with the relevant management team for review.
We're sorry that on this occasion you left without having the opportunity to find the right vehicle with us.
Many Thanks,
FOW Customer Service Team
Stress free way to buy a car
Everyone was really helpful. The site is well laid out so it was easy to find the cars we were interested in
When it came to purchasing a vehicle and part exchanging our old one, they made the process really simple and straightforward.
10. September 2026
Antwort von FOW Car Supermarket
Thank you for your lovely review! We're really pleased to hear that you found our team helpful and the site easy to navigate while looking for the right car.
It's also great to know that we made both the purchase and part-exchange process simple and straightforward for you. We really appreciate your feedback and hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
Aimee in "After Sales Fixers".
Aimee in "After Sales Fixers".
The whole experience with Aimee was excellent. After the problems having bought the car Aimee was special in the way she dealt with the problem.
Excellent service.
Thank you.
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von FOW Car Supermarket
Thank you so much for your lovely review! We're sorry that you experienced an issue with your vehicle after purchase, but we're delighted to hear that Aimee provided such excellent support and looked after you throughout the process.
We'll be sure to pass your fantastic feedback on to Aimee – we're sure she'll really appreciate your kind words!
Thank you for choosing FOW, and we're pleased we could get things resolved for you.
Many Thanks,
FOW Customer Service Team
I got an amazing experience with fow…
I got an amazing experience with fow trafford, expecially Mr Justin James. Thank you brother for your support and care.
9. September 2026
Antwort von FOW Car Supermarket
Thank you for your lovely review! We're delighted to hear that you had such a great experience with FOW Trafford.
It's fantastic to hear that Justin provided you with such helpful and caring service throughout your experience. We'll be sure to pass your kind words on to him!
Thank you for choosing FOW, and we hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
Appalling service from FOW Winsford.
My wife and I received a call from FOW at 1100hrs on 10.09.26. An appointment was made for 1330 for us to test/view our chosen car; present for my wife. At 1330 we spoke to a very charming young women at reception. "Oh sorry, your car isn't here. It may be out the back. I cannot find the keys. Let's see if I can find a similar car and you can look at that." Following a pointless conversation, we politely expressed our displeasure at being treated so badly, having wasted so much time. "Well, it's not my fault is it?" She said to us. We have never encountered such poor customer service in 75 years. Avoid FOW of Winsford at all costs. You have been warned. Appalling. Fortunately Arnold Clark nearby could help us.
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von FOW Car Supermarket
Thank you for taking the time to share your experience. We're very sorry that, having arranged an appointment specifically to view and test drive your chosen vehicle, it was not available when you arrived.
We completely understand how frustrating this must have been, particularly after making the journey to us for a pre-arranged appointment. The availability and location of the vehicle should have been confirmed beforehand, and we're also disappointed to hear that you felt the response you received when raising your concerns was dismissive. This is not the level of professionalism or customer service we expect.
We appreciate you bringing this to our attention, and your comments will be shared with the relevant management team so that both the appointment process and the interaction you experienced can be reviewed internally.
We're sorry that on this occasion we lost the opportunity to help you find the right car and that your experience with FOW left such a negative impression.
Many Thanks,
FOW Customer Service Team
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