F.Hinds The Jewellers Bewertungen 

The Staff were very friendly and helpful in me picking out an engagement ring, advising on style, sizing, quality etc.

I bought diamond earrings from your Bury branch , your diamond expert who served myself and my husband was very knowledgeable , informative and helpful giving us a very happy experience

Staff were very good and polite they will surely help every customer and give them the best service within minutes no long waiting Tym

I've used Hines on 3 occasions

I purchased a silver ring with diamonds and amethyst for my daughter and a stone came out. Returned to F.Hinds
shop in Hastings and was told slight knock at the rear of the ring but stone should not of fallen out and that they must send it off to head office. Head office said we damaged it, they offered 25 0/0discount on a new ring. we have spent over £8000 on jewellery in F Hinds and i am very dissatisfied with their response.

Young lady with red hair at Springfield’s Spalding couldn’t be more helpful very polite and professional made sure both watches fitted perfectly will go back again

Excellent service, with great attention to detail to what I was looking for. Thank you!

F.Hinds delivered an absolutely amazing experience from start to finish. The staff were welcoming, knowledgeable, and genuinely invested in helping me find exactly what I needed. The evaluation process was transparent, quick, and handled with real care. Everything felt organised, honest, and customer‑focused. I left extremely satisfied and confident in my purchase. Highly recommend F.Hinds for anyone looking for quality service and beautiful jewellery.

They suggested it would be better value to buy a new watch rather than buy a new battery and then spent time helping me choose a new one. Very friendly service.

Your staff were very professional and welcoming which made my visit to your shop an enjoyable experience. I would like to thank them as these days it is not too often that you have real people to serve you. I hope this will continue as too many shops have gone from our towns

The staff in the Cwmbran branch were very helpful and very cheerful. Nothing was too much trouble for them. Would definitely recommend.

I would have given zero stars if that were an option; sadly, it isn’t, hence the one star.
My parents have been loyal customers of F. Hinds for almost 50 years now— having purchased clocks, ornaments, gifts, watches, and jewellery during this time.
In February this year, my dad bought a gold chain for my mum as a gift for her 75th birthday. Sadly, this chain was defective, with a clasp that kept coming apart, which resulted in my mum almost losing the chain on the few occasions she wore it. Upon returning the item to the store, they were told Hinds could fix the clasp, but they would have to pay an extra £75.00. Seeing as they had paid almost £400.00 for the chain a mere few weeks earlier, this was both deeply upsetting and insulting to my parents. The store did advise that a watch repairer could probably fix it for less.
Upon taking the chain to a watch repair shop, the chain and the clasp were examined thoroughly. The chain was sold as 9ct gold - upon examination there were NO hallmarks anywhere on the chain confirming it was gold. The only hallmark anywhere was on the defective clasp, and that hallmark showed it was silver gold - so silver made to look like gold, which meant the clasp couldn't be soldered as the silver would melt at a much lower temperature than the gold. With this new information, my parents once again returned the chain to the store and advised what they had found. The chain was subsequently returned to head office where their customer service team have clearly been busy trying to come up with the most offensive and insulting explanation they could come up with between them and that theory is that my parents bought the 9ct gold chain, changed the clasp themselves to a silver clasp (as you do when you have just spent £375 on what you believe is a gold chain), sold the gold clasp for the grand total of 20p (which is what they have been told a gold clasp, as scrap, would be worth), and then returned the chain to the store to try and get the chain fitted with a gold clasp - thereby making the item the exact same one they "thought" they had been sold in the first place.
They have refused to offer any assistance to my parents and have just tried to blame the elderly couple who have now been left almost £400 out of pocket.
The staff at the Telford store, in my opinion, could have done more in the first instance rather than expecting my parents to pay an extra £75 just to make the item they purchased fit for purpose. They have, however, been supportive since Head Office has shown just how little regard they have for their customers. Whilst their hands are tied, they have acknowledged to my parents that they know my parents are the innocent victims in this situation and have not altered the chain they purchased in any way.
I would strongly advise people against shopping at F.Hinds. You don't know what you're actually purchasing and the company clearly couldn't care less about their customers. Shop elsewhere is my advice; this company doesn't deserve your business.

Excellent service

If you want jewellery that lasts this is not the place to go.
A sterling silver pair of hoop earrings turned black within a year.
A white gold diamond engagement ring, I wore for 1 week and a stone came out, took this back and was advised I damaged it...took over a month to come back from being repaired. I then wore this for about 3 weeks and the stone came out again.
Luckily we did take out the insurance and got our money back.

Few years ago in their New Malden branch(it’s quite near my house) I paid some money for battery replacement for my watch : for life time.
So recently I went to their New Malden branch only to find shop is closed and no longer there.
So the nearest branch is in Clapham Junction which is 30 minutes drive !!
So I complained to their customer service department but they don’t want to know and expect me to travel 30 minutes drive !
Apart from approximately 90 minutes round trip it’s going to cost plenty in petrol !

Hinds staff very professional. Only a battery replacement this time, but I was still treated by professional staff.

I've been looking to buy a new watch for myself for a little while now as my old watch had finally seen its day. So, today I popped into the Fleet Branch of Hinds. The shop is very well laid out and with a good display of ladies watches. Having tried on a few watches, I found exactly what I was looking for. The member of staff who served me was very helpful, courteous and knowledgeable. I came away feeling very happy.

I bought a Limit 5988 watch (Hinds number W7779) in July 2026. After only 2 months the chrome finish on the case has turned to a copper colour suggesting that the chrome plating on base metal was very thin. I took the watch back to the F Hinds store where a bought it, but they refused to replace the watch, saying only the working parts are covered by guarantee. Whilst I realise the watch was a cheap brand at £20 but feel the finish should be more durable. I have had one of these watches before and the finish lasted many years before wearing through the chrome. Very dissapointed with J Hinds and their attitude towards the issue. Needless to say I wont be making any more purchases from this company