We cannot recommend Gabby highly enough! She has been absolutely fantastic throughout the sales progression process. Her communication, professionalism and dedication have been outstanding from st... Mehr ansehen
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We cannot recommend Gabby highly enough! She has been absolutely fantastic throughout the sales progression process. Her communication, professionalism and dedication have been outstanding from st... Mehr ansehen
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Gabby was amazing as was the whole team at Farrell Heyworth. Went above and beyond for both the sale of our previous home and the purchase if our new home. Nothing was too much trouble and always ke... Mehr ansehen
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Please ignore all the false reviews on the page of Farrell Heyworth Morecambe being acceptable and professional. They are absolutely not . Quite honestly these people are modern day crooks .... Mehr ansehen
I recently purchased a house with Farrell Heyworth (Leyland/Chorley). Everyone I talked to was really friendly and helpful, phone answered everytime. Special mention to Jessica Williams in the sales... Mehr ansehen
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I’m lost for words to explain how awful this company is for lettings. House repeatedly flooded at the back but told not that bad & no reduction in rent offered, just sympathetic to our issues! Stay away is my only advice.

Antwort von Farrell Heyworth
I would not recommend this lettings agent. In my experience, they seemed far more interested in filling properties quickly than ensuring suitable tenants were placed in them.
We live next door to a property that has been let and we have had nothing but issues with the tenants from drug use, parties, unkept gardens, dogs barking all day and night as the tenants have gone out and left the dog alone for extended periods of time and household appliances dumped outside the property. When issues have been raised with the lettings agency they were dismissed or ignored. I would not like this company selling or letting my property as they are clearly unprofessional and do not care about the properties they are representing and their customer care is poor. Avoid at all costs!

Antwort von Farrell Heyworth
If you want to use a "sales portal" that's steam powered, Farrell Heyworth is for you.
Overpriced from the outset, not a single member of staff has been to the house to actually look at what they're selling. Don't Estate Agents do this anymore? Terrible communication, with the exception of Lucy F who seems to be on the ball. Asked them to remove something from the property write-up, but nearly a year later they haven't.
Onboarding- they told me that I couldn't do my own Conveyancing because it's a "conflict of interest", this is simply not true. They try to cajole you into using their approved legal team. EPC - for which they charged iirc £99, take with a pinch of salt, full of errors.
They count cancelled viewings as "Viewings" on their portal, rendering this data pointless.
No evidence of pro-activity- it's the Estate Agents job to "sell the sizzle not the sausage" thus I believe they've let potential buyers "get away". Off their own volition they prematurely stick a prominent Sold sign up when they get an offer and mark it SSTC on Rightmove, so it disappears.
They charge a "Marketing Fee" of £262.80 if you withdraw, in my case after a year, for "professional photos" and whatever...things you would expect an Estate Agent to do in the ordinary course of business. They make a big deal of it going on "social media" ie Facebook, but I saw no evidence of this (then again I probably wouldn't because anyone with a modicum of brains avoids Facebook)
Viewings- I did myself as I didn't trust Farrell Heyworth to sell the aforementioned "sizzle".
Caveat emptor- I rue the day I put it with Farrell Heyworth. In my experience (as an ex-Estate Agent) they're bad.
The two stars is for the ok photos and Lucy F. A lot of the 5 Star reviews appear to mention Alison Whiteside, a sales progressor? skewing the results somewhat. In my opinion the 1 & 2 Star ratings are representative.

Antwort von Farrell Heyworth
Communication was initially difficult but improved significantly when Alison Ainsworth took over. She was able to seek answers to questions I’d been asking for a while-which was a relief! Thanks for staying in touch and remaining proactive, Alison.

Antwort von Farrell Heyworth
This review is pertaining to the sale of my property, in particular, the weeks leading up to completion.
I am very happy with the service I received especially from Gabby Hughes, who continually kept me informed and updated on the final stages of my house sale.
Gabby did an outstanding job and would ring or email me daily to check in on things and let me know when I would complete. Nothing was too much trouble for her and she always was happy to help.
In addition, Gabby was very professional and friendly with an overall reassuring approach to my sale.
I have been very impressed and happy with Farrell and Heyworth approach. All the staff have really helped and been very helpful and friendly

Antwort von Farrell Heyworth
I cannot recommend Farrell Heyworth based on my experience.
I applied for a property that was advertised as available immediately, paid a holding deposit, passed all reference checks and progressed through the application process. Throughout that process I was discussing my notice period on my existing tenancy, move-in arrangements and even furniture for the property, giving every indication that the tenancy was progressing. Just a side note that FH told me that I could hand my notice in and that there was a move in date so I handed my notice in, alas...the move in date didn't happen... TWICE.
Instead, I was left waiting for weeks without a confirmed move-in date, receiving conflicting explanations and ultimately being told the landlord had withdrawn the property from the rental market.
Had it not been for the understanding and flexibility shown by my current landlord and estate agency, I could have been left without accommodation. They were the ones who prevented me from becoming homeless after my planned move fell through. If my current estate agency found another tenant for my property, I would be homeless right now.
I was also disappointed by the way my complaint was handled. Rather than demonstrating empathy for the impact this situation had on my life, the final response focused heavily on criticising the tone of my emails. I found the response patronising and dismissive, particularly given the significant stress and uncertainty I had experienced. These were from Nathan in particular and also Imogen and Meghan. Zero apology whatsoever from any of them.
I appreciate that circumstances can change and that landlords can make decisions outside an agent's control. However, the communication, management of my application and overall customer service fell well below the standard I expected. I have referred the matter to The Property Ombudsman.

Antwort von Farrell Heyworth
Cleveleys branch
They have refused to remove my property from the market and holding the property to ransom until a disputed marketing fee is paid
Marketing fee:
No floor plans for 6 months
2/3 times on social media in a 15 month period
Photos that look like my young children have taken and they expect over £300 for that
0 viewers over 15 months and when enquiries have been made they have been scared off by the million affordability questions they get asked
Also no follow up when enquiries have been made
I could go on about this company!!!

Antwort von Farrell Heyworth
Still attempting to get my house sale through and purchase of my new property
The main issue is the complete lack of communication unless it’s myself ringing up for updates.
Fully appreciate some things are out of our control but I thought basic communication would be the minimum.
I spent time emailing the person who was dealing with me to only get an automatic email saying they had left the business.
One day hopefully this whole saga will be over

Antwort von Farrell Heyworth
I would not use Farewell and Heyworth again and would advise others to be aware.
My experience throughout the process was disappointing. What initially felt like regular communication and support turned into pressure to accept offers that were well below what had been discussed. After months of little progress, it felt like the focus shifted to selling the property for the sake of it rather than acting in my best interests.
There were also unexpected fees not made clear at the outset, including a £300 charge for services I would expect to be included in the marketing. They are aware of this from previous reviews spanning several years, yet there does not appear to be any effort to clearly highlight this to sellers.
Make sure to read reviews, look online, and do your own research. Lesson learned for me.
Overall, I would urge others to read all documents carefully before proceeding.

Antwort von Farrell Heyworth
Alison Whiteside was great! She was quick to respond to questions and went the extra mile to find answers to our queries.

Antwort von Farrell Heyworth
My property development business means I buy and sell houses regularly. The sale went relatively smoothly and Alison Whiteside really helped get it across the line

Antwort von Farrell Heyworth
We have sold two houses through FH. It's difficult to separate the housing market from agent performance sometimes, but we did feel that we got value for money - especially on the second sale.
Special shoutouts to Gemma Read in Lancaster Sales Progression who was super quick with responses. Also to John Holloway in the Morecambe office - I believe that his advice to both ourselves and our buyers kept things on track with the second sale.

Antwort von Farrell Heyworth
Kept sending me auto signature documents that were not authorised. Unable to unsubscribe and almost daily harrassment
Bordering on scam!!!

Antwort von Farrell Heyworth
We recently used Alison Whiteside to progress the sale of a property through Farrell Heyworth. I can only say she's a very, very professional person with attention to detail and a very good work ethic. We would have no hesitation in recommending Alison to anyone who is selling their property.

Antwort von Farrell Heyworth
After trying to increase the rent yet again just before the 1st May changes Farrell Heyworth have now placed the house we are in up for rent way below the previous continually increasing rental amount being paid by my wife and I. When questioned an excessive email response once again blaming the landlord was received, in which legal obligations and court action were also referenced. Awful communication to receive as a current customer! Having read other reviews across a myriad of review platforms, including staff feedback on the Glassdoors website, it is clear that this company has zero understanding of Treating Customers Fairly or basic customer service in general. I have no doubt that once a new tenant is in this poorly maintained property situated in Leyland they will continue to increase the rent way above a fair value once again (with the current rent being advertised being way above this properties value). I write this review to warn others to go with other estate agents in the North West/Leyland area - my wife highly recommends New Lease who provided great customer service to her for almost a decade. This is a warning for landlords too, who Farrell Heyworth openly blame for essential repairs not being carried out and for consistent, excessive rent increases. Our experience, along with other recent tenants we have spoken , has been beyond awful - consistently leasing properties in poor condition that are propped up with extremely poor repair work. The poor repair work is not due to the contractors, with many being highly skilled tradespeople, but the instruction for them to do the least amount possible when they finally do instruct them. My wife and I had to pay for several essential repairs when we first moved in due to Farrell Heyworths inaction, who did continually blame the landlord. In addition to this they also admit to providing information about regulatory changes after they have been implemented, leaving zero time for tenants to make information based decisions, leading to more money being lost by tenants. Save your money and sanity and do not rent from Farrell Heyworth....we never will again!
*** Yet again a poor response received that accepts no responsibility and/or states how they are going to make restitution for the continued service failings and non existent support provided to my family and I. I have also reviewed and noted feedback from landlords regarding Farrell Heyworth online too - it appears that both tenants and landlords are treated questionably by this so called estate agent...definitely worth reading the 1 star reviews before doing business with this company...or simply don't do business with this company and save yourself the headache and expense ***

Antwort von Farrell Heyworth
help with process from start to finish especially from
Alison Whiteside

Antwort von Farrell Heyworth
In what was an extremely stressful sale and purchase, Alison Whiteside was the calm in the storm we needed. She was utterly fantastic, I honestly do not think we would have got across the line without her or our Solicitor Sophie. Thank you Alison!

Antwort von Farrell Heyworth
Alison Whiteside was absolutely brilliant acting as an intermediary between ourselves, our solicitor and the buyers solicitor. It was really quite a stressful time as the buyers solicitor did not seem to be bothered about how long it took. Without her determination we might easily have given up on the house sale.

Antwort von Farrell Heyworth
Alison from Farrell Hayworth Estate Agents has done everything in her power to help me with problems that I had The company have been very professional and Alison has gone above and beyond.

Antwort von Farrell Heyworth
Sold 2 houses with Farrell Heyworth when I decided it was time to leave the rental market. The first was sold almost immediately and the sale went through without any flaws. However the second house was a lot more involved and although it sold fairly quickly the sale took an age to get to completion. However I would like to say a big thankyou to our sales progressor Alison Whiteside. The main spanner in the works was the buyers solicitors who, to say dragged their feet, is an understatement!
At times it felt like the sale was not going to happen but through Allison's endeavour along with her professionalism and understanding of our situation she finally got the sale over the line.
She was always there for us, giving her assurances that she would do everything in her power to make sure this sale would happen. To say she went above and beyond is an understatement. If any body gets you as their sales progressor they can rest assured that the completion of the sale is in the bag!
Thanks again Allison, Farrell Heyworth should be very honoured that you are a part of their team.

Antwort von Farrell Heyworth
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