Never any long waiting times and can actually speak to a human rather than a robot! Spoke to a Tracy Rogers who was excellent. Whomever I have spoken to has been very patient and certainly know the... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Ewan Watling immediately understood why I was calling and after going through security would be able to help with my login problem. It was all sorted very quickly even though he was dealing with a non... Mehr ansehen
I appreciated greatly speaking to a real human being rather than some chat bot and therefore being able to address the issues on my mind. There was no long hold time on the phone but through very q... Mehr ansehen
I had a problem being unable to access my account. After a long call with Lisa the problem was identified. Then, during a follow up call Lisa very patiently 'walked me' through the log in process... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Every family, whatever shape or size, is different. Whether you’re a first time buyer or planning your finances for later life, we want to work with you to help achieve the things that matter most. At the Family Building Society, if it’s important to you, it’s important to us. That’s why we are committed to delivering innovative solutions that make the most of your circumstances, and offering a more personal approach to savings and mortgages.
Kontaktinformationen
30 Church Street, KT17 4NL, Epsom, Vereinigtes Königreich
- 03330 140141
- marketing@familybsoc.co.uk
- www.familybuildingsociety.co.uk
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
This is the seventh year of dealing…
This is the seventh year of dealing with them Always competitive on savings and very esy to deal with

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excellent service
quick, efficient, professional
Vandelle took me through the process very smoothly and effortlessly -excellent service

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Dealings with the Family Building Society
I have found dealing with the Family Building Society an easy experience. The website performs well and the staff I have spoken to about my account have always been extremely polite and helpful,
The most recent example came when I was deciding how to deal with a maturing one-year bond. The staff member I spoke to over the phone was careful in handling my details and also in expediting my decision on the account.

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Great service as usual from The Family…
Great service as usual from The Family Building Society. Very helpful representative, Sara Jane sorted opening a new account. Thoroughly recommend Family BS for their excellent customer service.

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Customer rep was very good and no wait…
Customer rep was very good and no wait time for answering.

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Easy and professional service
Easy and professional service, with high levels of security checks. Really helpful staff and customer service.

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Coming to the end term of our mortgage
Coming to the end term of our mortgage. Rang seeking information about options. Spoke to very helpful advisor by the name of Eden who advised on options available and answered all my question. 10/10

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Wanted to reinvest in a new Issa your…
Wanted to reinvest in a new Issa your staff member made this clear & easy very efficient

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Smooth efficient customer service
Smooth efficient customer service. Staff conversations feel more personal than larger financial service organisations.

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Easy to speak to a real person
Easy to speak to a real person. Always friendly and know how to resolve the issues that I have had. Good interest rates. Been with them for a while now.

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Helpful and friendly
Like the call back function, so you don't have to be on hold for ages. Called back within minutes and very helpful and friendly.

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Excellent Customer Service
I spoke with Cameron today ,who was the most patient and helpful person. He helped me sort out my accounts, was extremely polite, patient and informative.
I felt so reassured and grateful to him for his help. Thank you Cameron

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Messiah was very helpful and answered…
Messiah was very helpful and answered all my queries. Thank you.

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Catherine was very competent
Catherine was very competent, sorted my problem with patience - thank you. She is an excellent ambassador for Family BS.
Interest rates are competitive, too.

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Family Building Service are so friendly…
Family Building Service are so friendly and incredibly helpful. Cannot be faulted. Would (and have) recommended to friends and family.

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Advisor was very polite and helpful.

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very helpful customer service
very helpful customer service from Becky after being locked out of my account

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Becks was extremely helpful and as a…
Becks was extremely helpful and as a new customer that is reassuring

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I am a new customer with The Family BS…
I am a new customer with The Family BS and needed help when setting up a new account. The phone was answered promptly by staff member Lisa Adams. Lisa was very professional and friendly and soon sorted out the issue I had. Very pleased with the help I had

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So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.







