Enlighten Smiles Bewertungen 395

Antwort von Enlighten Smiles

20. Jan. 2025

Hello Helen,

We’re sorry to hear you haven’t seen the results you were expecting. We want to clarify that our toothpaste and serum are not intended as whitening products. Enlighten White is formulated to lift surface stains, resulting in brighter teeth, and to maintain whitening results following treatment. The Enlighten Serum is designed to address sensitivity.

These products do not target deeper discoloration or yellowing that may require professional whitening treatment.

If you're seeking more noticeable whitening effects, we recommend considering a professional treatment with your dentist.

Kind regards,
The Enlighten Team

Antwort von Enlighten Smiles

20. Jan. 2025

Hello Freddie,

Thank you for sharing your experience with us! We're thrilled to hear everything arrived smoothly. We hope you love the product and can't wait to hear your thoughts once you've had some time to use it.

From The Enlighten Team

Antwort von Enlighten Smiles

17. Jan. 2025

Dear Paul,

Thank you for your feedback, and we’re sorry to hear you feel disappointed. We want to assure you that our clinical team discussed your case with the practice back in November and provided them with assistance regarding your situation. That was the only communication we had with them about this matter.

If you would like, we’d be happy to contact your dentist on your behalf to follow up. Please let us know if you’d like us to proceed with this.

Kind regards,
The Enlighten Team

Antwort von Enlighten Smiles

17. Jan. 2025

Hello Hannah,

Thank you for sharing your feedback! We’re sorry to hear the treatment didn’t meet your expectations. Out of curiosity, has your dentist measured your results using a Vita shade guide to confirm the shade outcome?

It’s important to note that B1 can appear differently depending on factors such as lighting, skin tone, and individual perceptions. Additionally, results can sometimes be influenced by underlying factors that we, as gel manufacturers, cannot foresee without assessing your teeth which is where your dentist’s expertise and assessment comes in. When you contacted your dentist what did they say? Have they come up with a suggested solution to your issue at all?

Should you wish that we contact your dentist in your behalf to see what happen and how it can be fixed, please send us their details (practice name and address) to social@enlightensmiles.com, and we will gladly reach out to them to determine the best course of action.

We’re here to help and want to ensure you get the most out of your treatment. Don’t hesitate to reach out if there’s anything further we can assist with!

From The Enlighten Team

Antwort von Enlighten Smiles

16. Jan. 2025

Hi Yvonne !

We’re so happy to hear you’re enjoying the toothpaste and that the delivery was quick! Your recommendation means the world to us—thank you for your support! 💕

From the Enlighten Team

Antwort von Enlighten Smiles

10. Jan. 2025

Hi Lynee,

We're very sorry to hear that you haven't achieved the desired results yet. We've checked our emails, but unfortunately, we can't find any correspondence from you or a dentist regarding a patient with that name.

Could you please email us at social@enlightensmiles.com with your full name, the name of the treating dentist, their dental practice, and its address? This will allow us to contact them and see how we can assist.

We're looking forward to helping you.

The Enlighten Team

Antwort von Enlighten Smiles

10. Jan. 2025

Thanks Ginny for your kind review! We're glad to hear you like it so much.

Antwort von Enlighten Smiles

Aktualisiert am 8. Jan. 2025

Dear Michelle,

Thank you for your feedback, and we’re sorry to hear about your experience. We completely understand your frustration and want to help.

Have you been in touch with your dentist about this? Have they measured your shade and have concluded that you have not achieved B1 shade?

Please could you kindly email us at social@enlightensmiles.com with your dental practice and dentist details so we can get a bit more info on your case and see how can we help?

We’re here to assist you and your dentist in any way we can.

Best regards,
The Enlighten Team

Antwort von Enlighten Smiles

2. Jan. 2025

Hi Greta, thank you for your review and we're so sorry to hear your experience did not live up to expectations. I am unable to locate a suitable account with your name, so would you kindly be able to provide more information on what is it that you were disappointed with?

We understand that negative experiences can arise for different reasons. I was wondering if either of the following applied to you:

Delivery Issues: While we carefully select trusted delivery partners, human errors like address misentries or driver mistakes can occasionally occur, which are unfortunately beyond our control.

Underwhelming Whitening Results: Our products are highly recommended by dentists, but results can vary due to factors like insufficient or superficial bleaching, clinical conditions, or even unrealistic expectations. If you’re open to working with us and your dentist, we can often suggest solutions.

Toothpaste Expectations: While Enlighten White is excellent for removing external stains like coffee or tea, it doesn’t whiten teeth internally. That requires professional whitening with specific active ingredients, only available through a registered dentist.

Providing Dentist Issues: Dentists may adapt treatments based on their clinical judgment, which sometimes differs from our recommendations. While we can guide you, treatment specifics are ultimately up to the dentist.

Sensitivity Concerns: High sensitivity might indicate a clinical issue your dentist should have addressed. Our desensitisers typically help, but additional solutions may be needed with your dentist’s input.

We would love to find out from you if any of these points resonate with your experience. We want to see if there is anything we can do from our side to help fix the situation as we understand how frustrating this would be given your recent investment.

Best wishes,
The Enlighten Team

Antwort von Enlighten Smiles

2. Jan. 2025

Hi Yvonne,

Thank you so much for your understanding and kind words! We’re thrilled to hear you’re loving the product and seeing such great results with your smile. Your support means the world to us—keep shining bright! 😊✨

Warmest regards,
From The Enlighten Team

Antwort von Enlighten Smiles

23. Dez. 2024

Hello Ewelina,

Thank you so much for your glowing review! 😊 We're thrilled to hear that our serum and whitening toothpaste have been a game-changer for you. Your kind words mean the world to us, and we're so happy to have earned your recommendation. Keep shining bright! 

From Then Enlighten Team

Antwort von Enlighten Smiles

18. Dez. 2024

Hello Anne,

Thank you for your feedback! We’re so glad to hear you're seeing results already. The Enlighten White toothpaste is designed to maintain a brighter smile by repelling stains, while the Enlighten Serum toothpaste helps with sensitivity and supports enamel repair. Together, they’re the perfect duo for a brighter smile! 😁

From the Enlighten Team

Antwort von Enlighten Smiles

18. Dez. 2024

Hi Emma, thank you for sharing your feedback. We’re very sorry to hear the treatment didn’t meet your expectations and understand how disappointing this must be. While we’re glad you found our customer service team helpful, we regret that the results didn’t match what you’d hoped for.

Early relapse usually is a sign of superficial bleaching which means that the teeth have not achieved the saturation point. This can be due to various reasons. Has your dentist assessed your shade and concluded that you have not reached B1 shade? If so, what was their suggested course of action?

We would love to hear more about your treatment and the steps taken to attempt to fix it. Please reach out to us at social@enlightensmiles.com, and we’ll do our best to find a solution for you.

Once again, we’re very sorry for any frustration caused, and we’re grateful that you took the time to let us know how we can improve.

Best wishes,
The Enlighten Team

Antwort von Enlighten Smiles

19. Dez. 2024

Dear Greeta,

We’re truly sorry to hear about your recent experience and the sensitivity you’ve felt. Please be assured that extreme sensitivity is quite rare and there are usually steps we can take to attempt to fix the whitening results with less sensitivity.

While we strive to provide excellent results, we understand that outcomes can vary due to individual dental conditions, which are sometimes beyond our control. In rare cases, additional treatments may be needed, and we sincerely regret if that was the case in your situation and for any inconvenience this may have caused.

We assure you that your feedback is important to us, and we’d love the opportunity to discuss your concerns further to see how and if we can help. Please don’t hesitate to reach out at social@enlightensmiles.com - we’re here to make things right.

Warm regards,
The Enlighten Team

Antwort von Enlighten Smiles

16. Dez. 2024

Hi Andre !

Thank you for sharing your experience! 🌟 We’re so pleased to hear that you’re happy with your results and that the treatment was both effective and comfortable for you. Achieving a brighter smile with minimal sensitivity is what we aim for, so it’s wonderful to know it worked so well. Enjoy your new smile! 😁

From the Enlighten Team

Antwort von Enlighten Smiles

9. Dez. 2024

Hi Gillian,

We’re glad your order arrived promptly. Our instructions are printed on the packaging for convenience, but we’re always here to assist if you have any questions. Please don’t hesitate to reach out!

Best regards,
The Enlighten Team

Antwort von Enlighten Smiles

6. Dez. 2024

Thank you for your feedback, Paul! We're pleased to hear you found the ordering and delivery process easy. Regarding delivery costs, we wanted to let you know that we’ve recently introduced free shipping on orders over £40. We hope this makes things more convenient for you, and we truly appreciate your input as we continue to improve.

From the Enlighten Team

Antwort von Enlighten Smiles

6. Dez. 2024

Hi Brian, Thank you for your feedback! We’re so glad to hear you’ve had such a great experience with both of our toothpastes. We appreciate your support !🌟

From the Enlighten Team

Antwort von Enlighten Smiles

11. Dez. 2024

Hi Tess, so sorry to hear that the product was not up to your expectations. The product that you purchased is our Enlighten White toothpaste which, as much as it is brilliant at removing extrinsic stains (on the outside of the tooth such as coffee or tea stains), it does not have the power to whiten the teeth from within. If you want to achieve up to 16 shades whiter teeth, you would have to use our professional whitening product: the Evo4 home kit. Hope this helps clarify the matter.

Antwort von Enlighten Smiles

5. Dez. 2024

Thank you, Marisa, for your kind words! 😊 We're thrilled that Enlighten has been a game-changer for your dental hygiene and smile. Your review means so much to us, we're glad to know that you’ve had a great experience with both our product and team.

Best regards,

From the Enlighten Team.