Drift Bridge VW at Epsom are awesome. Just bought a new Golf and the professionalism of the team together with a culture of making a difference shone through. Buying a car from them is a joyful and st... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
It was my first time purchasing a car, I couldn’t have asked for a better sales person to help me than Nick Bays! He was extremely informative about the car and the finance options available. Highly r... Mehr ansehen
Bought a 5 year old Q5. Impeccable condition. Greeted with a smile by Jodie at the front of office. I was dealing with Stela,who was so lovely and professional. Sorted out a slight problem for me an... Mehr ansehen
I honestly couldn't have asked for a better experience. From start to finish, the service I received was outstanding. Rahim went above and beyond to make the whole process smooth, stress-free... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Drift Bridge Group is a trusted automotive retail group with a heritage dating back over 85 years. We represent leading brands including Audi, Volkswagen, Honda, Škoda and Geely, offering new and Approved Used vehicles alongside a full range of aftersales services. With locations across Surrey and South London, our focus is on delivering quality, reliability, and outstanding customer service. Whether you're purchasing your next car or bringing your current vehicle in for servicing, our experienced teams are here to help at every step. We aim to make the process clear, convenient, and hassle-free – offering transparent pricing, expert advice, and a warm welcome from the moment you arrive. Our workshops are manufacturer-approved and equipped with the latest diagnostic tools, ensuring your vehicle receives the highest standard of care. We also provide MOTs, repairs, and a wide range of genuine parts and accessories. At Drift Bridge Group, we’re committed to building long-term relationships with our customers. That means listening to your needs, being honest about your options, and supporting you throughout your motoring journey. Whether it’s your first car or your next upgrade, we’re here to help you drive away with confidence.
Kontaktinformationen
Reigate Road, KT17 3DT, Epsom, Vereinigtes Königreich
- www.driftbridge.co.uk
4,7
Hervorragend
468 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
New car delivered on 29/01/26
New car delivered on 29/01/26. Many thanks to Ryan Parker the Sales Executive for his polite, friendly and great help during the sales process. Nothing was too much trouble for him, which was appreciated.
29. Januar 2026
Antwort von Drift Bridge Group
Thank you, Richard! We’re delighted to hear you had such a positive experience with Drift Bridge Volkswagen. It’s great to know Ryan’s polite, friendly, and helpful approach made the whole process so smooth, and that nothing was too much trouble for him.
We really appreciate your kind words and 5-star review — enjoy your new car!
Antwort von Drift Bridge Group
Thank you, Paul! We’re pleased to hear you found the experience easy, quick, and overall great. We really appreciate your 5-star review!
Great experience from start to finish
Great experience from start to finish. Matt was extremely professional and understood our needs for a new car perfectly. He kept us up to date with proceedings and sorted out the audi connect app whilst at the dealership. If you're looking for a new car at Audi Epsom, I'd highly recommend you speak to Matt in the first instance.
2. Februar 2026
Antwort von Drift Bridge Group
Thank you, Jon! We’re delighted to hear you had a great experience from start to finish. It’s great to know Matt understood your needs so well, kept you informed throughout, and took the time to get everything set up, including the Audi connect app.
We really appreciate your recommendation and 5-star review — enjoy your new car!
Great service and very helpful.
5. Februar 2026
Antwort von Drift Bridge Group
Thank you, Ron! We’re delighted to hear you received great service and found the team very helpful. We really appreciate your 5-star review!
We arrived up to pick up the Polo
We arrived up to pick up the Polo , there were scratches on front bumper and panel which Harry said had happened that morning ! they were not fresh , should have them repaired before I left Cardiff or at least attempted to, eventually had to haggle to get money knocked off the bill - very unprofessional !
31. Januar 2026
Antwort von Drift Bridge Group
Thank you for your feedback, Nick. We’re very sorry to hear about your experience and understand how disappointing it must have been to discover damage on the vehicle at collection. This should have been identified and addressed before your visit, and we apologise that this wasn’t handled more professionally.
We would really welcome the opportunity to discuss this with you directly and see what we can do to put things right. Please contact us on 01737 365365.
Thank you for bringing this to our attention — we genuinely want to improve and restore your confidence in our service.
the worst experience of my life
First of all, I recommend avoiding this place like the plague.
I ordered a new car from them a few months ago for over £65,000. Everything was fine until I went to pick it up. After removing the cover in their collection room, I saw that the car had a damaged bumper (on a brand-new car). I asked what had happened and was told that the damage wasn’t there the day before, which was a lie — the previous day they had sent me photos of the car already waiting, clearly showing the exact same damage. They were probably hoping I wouldn’t notice, drive away, and then be blamed for it myself.
I spoke to the manager, who also pretended nothing had happened. After thoroughly inspecting the car, I discovered much more damage than just the bumper: a scratched rear window and windshield, a scratch on the dashboard, a damaged seal, scratches on the interior door handle, and several other defects.
I contacted them and proposed three possible solutions, none of which were acceptable to them. They even tried to force me to leave the car with them for a week so they could repaint the bumper (which, in reality, would most likely have been a cheap Smart Repair). I exchanged emails with them for over two weeks with no resolution, as these people clearly don’t care about their customers and instead impose conditions on you for damage they themselves caused.
At just 90 miles (with only 46 miles on the clock when collected), the car broke down due to a sensor failure — likely related to the unresolved bumper issue, which was the only thing I had asked them to fix. I refused to take the car back to these liars. After contacting other Audi centres, I was given an appointment almost four weeks later.
Because of this entire situation and the constant lies from Walton Audi, I decided to return the car. I have never experienced such poor customer service in my life. These people treat customers like absolute garbage. And for the record, I initially asked for a reasonable solution to a problem they created, instead of immediately returning the car.
If you value your money and don’t want to receive a damaged vehicle that is supposed to be new — or deal with issues that should be fixed immediately — avoid this place. Dealerships like Walton Audi should have been shut down long ago. They pretend to be great until you buy something, and then they treat you worse than…
Do yourself a favor and steer clear of this place.
14. Januar 2026
Antwort von Drift Bridge Group
Thank you for sharing your feedback, Raf. We’re very sorry to hear about your experience and the distress this situation has clearly caused. Discovering damage on a brand-new vehicle at collection, followed by further issues and a breakdown so early into ownership, is understandably extremely frustrating and disappointing. This is certainly not the standard of service or care we aim to provide.
It’s also concerning to hear that you felt your concerns were not handled transparently or resolved in a timely and fair manner. We regret that this has led to such a loss of confidence in our team.
We’d really appreciate the opportunity to look into what happened and address your concerns properly. Please contact us on 01932 220404 or email info@waltonaudi.co.uk
, and a senior member of the team will review this as a priority.
Thank you again for bringing this to our attention. We genuinely want to put things right.
Straight forward from start to finish
2. Februar 2026
Antwort von Drift Bridge Group
Thank you, Andrew! We’re delighted to hear everything was straightforward from start to finish. We really appreciate your 5-star review and kind feedback!
had an amazing experience from start to…
had an amazing experience from start to finish. The service was outstanding, the entire car-buying process was incredibly easy, and the customer service was fantastic. Everything was explained clearly, there was no pressure, and I felt supported the whole time. I couldn’t be happier with my purchase and would highly recommend them to anyone looking to buy a car.
30. Januar 2026
Antwort von Drift Bridge Group
Thank you, Carl! We’re delighted to hear you had such an amazing experience from start to finish at Walton Audi. It’s great to know the process was easy, clearly explained, and completely pressure-free, and that you felt supported throughout.
We’re thrilled you’re happy with your purchase and really appreciate your recommendation and 5-star review. Enjoy your new car!
Antwort von Drift Bridge Group
Thank you, Tilak! We’re delighted to hear you had a great experience and found the team professional and helpful. We really appreciate your recommendation and 5-star review!
Great service all the way from initial…
Great service all the way from initial enquiry, negotiation and through to vehicle collection
28. Januar 2026
Antwort von Drift Bridge Group
Thank you for your 5-star review! We’re delighted to hear you received great service from your initial enquiry right through to vehicle collection. We really appreciate your kind feedback and hope you enjoy your new Audi!
Buying from Audi in Epsom
Very professional which made the whole process of buying and selecting the right car very easy
1. Februar 2026
Antwort von Drift Bridge Group
Thank you, Paul! We’re delighted to hear the team’s professional approach made choosing and buying the right car such an easy experience. We really appreciate your kind words and 5-star review!
Very good experience overall
Very good experience overall.
I purchased a used Q3 and so far, so good!
David was incredibly helpful throughout the entire process.
26. Januar 2026
Antwort von Drift Bridge Group
Thank you, Matt! We’re delighted to hear you had such a positive experience purchasing your Q3. It’s great to know David was incredibly helpful throughout the process.
We really appreciate your kind words and 5-star review; enjoy your Audi!
Exceptional Customer Service
Buying my car from this dealership was an enjoyable experience. The salesman was polite, helpful, knowledgeable and extremely pleasant to deal with.
There was no hard sell and i believe that I received a fair price for the car that I traded in.
Even when there was a slight delay in transferring the car from the Walton branch I was kept informed at every step. The Customer Service was exceptional
This is the second car that I have bought from here and I have no doubt that I will return.
26. Januar 2026
Antwort von Drift Bridge Group
Thank you, Mrs Banks! We’re delighted to hear your car-buying experience with us was so enjoyable. It’s great to know you felt well looked after with polite, knowledgeable service and no pressure, and that you were happy with your part-exchange value.
We’re also pleased you were kept informed throughout, even when there was a slight delay, and that our customer service met your expectations. Your continued loyalty means a great deal to us, and we look forward to welcoming you back again in the future. Thank you for the wonderful 5-star review!
Easy access and proper facility
21. Januar 2026
Antwort von Drift Bridge Group
Thank you, Richard! We’re pleased to hear you found our facilities easy to access and well set up. We really appreciate your 5-star review!
Great service
Spoke with Jay and Lim, very nice and professional. Nothing was a problem. Recommend, Audi is always a good bet.
22. Januar 2026
Antwort von Drift Bridge Group
Thank you, Jason! We’re delighted to hear Jay and Lim provided such a friendly and professional experience, and that nothing was too much trouble. We really appreciate your recommendation and 5-star review; and we agree, Audi is always a great choice!
Excellent customer service
Excellent customer service. They take great care to make sure all your expectations are met. Truly an amazing experience.
22. Januar 2026
Antwort von Drift Bridge Group
Thank you, Ian! We’re delighted to hear you had such an amazing experience at Gatwick Honda. It’s great to know the team took such good care to meet your expectations. We really appreciate your kind words and 5-star review!
Great customer service
I recently upgraded my Q8 for a new Q5 Hybrid and the sales staff made the process simple and easy to do. They were clear on trade-in values and kept me informed about the build timeline of the new car. Come change over time they were very helpful when there were a few problems on my side. Great customer service. Very pleased with everything.
23. Januar 2026
Antwort von Drift Bridge Group
Thank you, Dave! We’re delighted to hear the team made upgrading from your Q8 to your new Q5 Hybrid such a smooth and straightforward process. It’s great to know the trade-in values were clear, you were kept informed about the build timeline, and that the team were helpful and supportive when a few issues came up on your side.
We really appreciate your kind words and 5-star review; enjoy your new Q5 Hybrid!
Pleasure to deal with.
Conrad made our vehicle purchase process very easy & put us at ease from the outset, it was a pleasure to deal with him.
21. Januar 2026
Antwort von Drift Bridge Group
Thank you, Cary! We’re delighted to hear Conrad made your vehicle purchase process so easy and put you at ease from the very start. It’s great to know you found him a pleasure to deal with.
We really appreciate your kind words and 5-star review!
Great personal service
Great personal service and attention to detail for your requirements. Knowledgeable advise and accommodating to your wants and needs, Highley recommend, I will use them again
14. Januar 2026
Antwort von Drift Bridge Group
Thank you, Helen! We’re delighted to hear you received such personal service and attention to detail. It’s great to know the team’s knowledge and accommodating approach helped meet your needs.
We really appreciate your recommendation and look forward to welcoming you back again in the future!
Conrad made it easy to change cars and…
Conrad made it easy to change cars and made sure I was set up and ready to go:
14. Januar 2026
Antwort von Drift Bridge Group
Thank you for your 5-star review! We’re delighted to hear Conrad made changing cars easy for you and ensured everything was set up and ready to go. We really appreciate your kind words and hope you enjoy your new Audi!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.