Doheny's LLC Bewertungen 

They have everything pool related, which is actually good, and I didn’t expect to see such a variety of things. Actually, I opened the website with the intention to buy only the cover for the pool, but ended up buying a whole bunch of small things as well such as kits. All in all, the prices are fine and the quality is as good as in photos, but advising not to sit too long on their website...

Purchased a high end solar cover from docents on Amazon. Horrible to try to get a warranty claim for their cheap Chinese junk. Took several Amazon emails to reach them, had to provide way too much documentation that they already had from Amazon. Bubbles started coming off within one season of a 10 year solar cover.

They would not stand behind their product, and ultimately closing the Amazon case without satisfaction..

Absolutely would not use them again, waste of money. I thought I was buying USA, but ended up buying imported Chinese garbage for top dollar.

Stay away from them

I had the opportunity to work with Matthew (custom sales specialist) to purchase a new inground pool liner. I was initially hesitant to tackle this as a DIY project, however, he walked me through the entire process of measuring and submitting the proper forms. From the initial measuring directions to the self help videos on DIY liner changes, I was able to install this product that has met or exceeded professional standards. I am super thankful for the entire Doheny team in their precision and workmanship while custom making this liner. The product arrived promptly on a secured pallet. The shipping service even kept me informed on approximate arrival during transit. The directions on the box, are clear and easy to follow. The liner was unpackaged easily and installation was seamless. When I tell you it is a perfect fit, it is a gross understatement. The liner is FLAWLESS with no wrinkles! Thanks again for your service!

I was in need of a replacement safety pool cover and after a lot of research, contact local vendors and independent searches, it became apparent GLI was the leader in safety covers and Doheny's used them for safety covers. I contacted Doheny's and they have a service, in conjunction with GLI where they ship a box to you, you put your old cover in and it is shipped to GLI where it is measured and a specific quote is provided. This is a great service when your current cover does not have a serial number or manufacturers mark where the alternative is to do numerous pool measurements. Not only did the cover fit, they added a strap that improved overall safety to meet current standards. Included with the cover were all anchors needed and tools for cover closure. It was a great experience and since I could not immediately install the cover as I would have had to take it off again as it was the beginning of summer when I ordered it. I installed in after Labor Day and was pleased with results, experience and Doheny's rep Joanna. She took all my calls, answered my questions and made the experience pleasurable. These covers aren't cheap so the hands on by Joanna and GLI made it a very positive experience.

I would highly recommend Doheny's for many pool items but especially if you need a custom fit cover.

Ordered a pool hose. It doesn’t fit standard fittings. Asked to return, charged 40% of value to return and then not even credited complete remaining amount. F this company

I bought a sand filter plastic tank from Doheny’s in May 2024 with a one year warranty on the filter tank ($400+). In August 2025, two months after the warranty expired I noticed a leak. Obviously, the tank was out of warranty and Dohenys warranty was invalid. This is the third plastic tank that has sprung a leak from different companies. I had a fiberglass one that lasted 20 years. It seems all tanks are now made of plastic and will leak after about 15 months of use. Each tank was a more expensive tank thinking it would be stronger.

Company does not state amount of media filter is to be used in there brochures bought 500 lb needed 300lb. when returning company states you pay the freight its in the contract.
Beware of this company it seems slippery and slimey

I ordered a new Pool pump with a 1 year warranty, and it went bad before the year warranty was out.( Barely working) I called them and they said that They wouldn't send a replacement before I they received the defective one back to them. So I decided to Just purchase a replacement so I could continue to use that one that was barely working until I received the 2nd one that I purchased, Then would get the credit as they agreed.

So I sent the defective one back , expecting to get the credit for the one that I purchased. This was the nightmare. I had spoke with multiple people, Multipal times , and every time I called, they couldn't find my account and asked me to re-tell them what had happened . To top is off they did not have a English vocabulary! For all of the people that I spoke with I could hardly understand them.... Very frustrating. I will not Order from Them again.! \\ Mr. Doheny Please give me a call ! PS. Its been over a Month + and I still don't have my credit!

The worst customer service and their brand pump only lasted 5 months. Warranty policy is not reasonable.

By Far the Worst Company to Deal With!! I purchased a Hayward Pool Vac XL Pool Cleaner, for Concrete Pools SKU #7761 $322.32 on June 19, 2022. When I installed the product, it did not function properly. After numerous calls into Doheny's Tech Dept not once did they suggest it could be the product I purchased from them. I was told several times that it was my Pool Pump that was causing the Pool Vac to not function properly. On the 2nd trip to inspect the Pool Pump, I had Leslie's Pool replace my Pump at $1500 incl Installation. I quickly learned it was not the Pool Pump since the Pool Vac was still not operating correctly. By now my Pool is Black with Algae, tons of money being spent to correct the water and still no Pool Vac Working. My neighbor who had seen things go from bad to worse came over to the house and opened up the Pool Vac and learned that the parts were installed backwards. After fixing it, the Pool Vac worked perfect. I contacted Doheny's once this was discovered and explained the situation, asked why I was told several times it was my Pool Pump when in fact it was the product I purchased. Long Story Short, I was given a $100 Store Credit for future purchases, today I contact Doheny's to finally use my credit only to learn that it was for $30, not $100. Ironically, the Supervisor whom I spoke to regarding the $100 Credit is no longer working for the Company. Rachel Green, the Supervisor who I spoke with today told me she would not honor anything but the $30. This is totally unexpectable, I would have never accepted a $30 credit. This company does NOT stand behind what they say and what they sale and will NOT take any responsibility even when it's their defective product.

Placed an order that is now back orders with no availability forecast in addition I now have product that I can’t use based on the back order issue. Customer service of no help

Doheny's customer service is awful; trying to rectify a discrepancy with them is not very helpful. When they stop you from purchasing a product, they can’t even explain why they decided to stop the transaction. Doheny's response is first that it’s my bank’s fault for the transaction not going through, but when the bank confirmed that it was Doheny's, the customer service rep then decided that there was a transaction back in July 2023 that I have to resolve (with whom?). The only transaction I had with Doheny's was resolved, and that was a nightmare involving the Doheny's rep accusing me of getting the product on said date and time when I had a video of no one delivering the product. I wonder where Doheny's assigns their customer service team; it’s definitely not in the USA. Dealing with these representatives, it's obvious they don’t know how the American consumer market works, as they always assume the customer is wrong. I wonder if Doheny cares?

Purchased a Harris Pool pump a few of years ago, the door and the rubber seal need to be replaced. Have called their customer service multiple times and am told they would search their warehouse as a courtesy and to give them 3-7 business days to search for the item. In the meantime, my pump is not operable. Why would you sale an item that replacement parts are unavailable for. The pump is no more than 3-4 years old and should not have to be replaced for a door cover. But that's exactly what I had to, purchase a new pump. I will not be doing business with this company in the future. Lots of wasted money on an item.

Buyer beware… Incompetent people and poor systems !!!! The ship dates are not accurate and terrible customer service. Prepped my pool for Epoxy that had a 2 day delivery window. Weeks gone by and no Epoxy…. Customer service is terrible all the way up to the “so called manager”, Jasmine. Only thing she got right was canceling my order. Purchased at their competitor and arriving tomorrow.

I purchased a pool cover in August of 2024 which carried a 3 year warranty. When I was going to remove the cover, (May 2025) I noticed at least one defect in the cover. I submitted pictures and they approved the claim the next day. They advised me that the cover would be replaced but with a shipping cost of $20.00. I first asked thru an e-mail to have the shipping cost waived since the cover did not even make it thru its very first season! After that request was denied, I contacted the company and spoke to three different representatives. I stated that that the cover failed in the first 25% of its life. During my conversation with the manager, I was told the cover was, in fact, a manufacturing defect! At this point, I honestly thought the company would stand behind its product especially when the defect is on them. Any and all costs related to replacing the cover should be absorbed by the company. I have been purchasing products from Doheny's since I installed my pool in 2019. I really thought they would do the right thing, especially since the product was deemed to be a manufacturing defect!

the next day delivery is a flat out lie. ordered Wednesday afternoon. Was told next day delivery. Not arriving till Saturday a day after I need the item.

Our pool pump went out so we decided to order a new one plus a new sand filter. I called on a Wednesday to place an order. Unfortunately I could barely understand the indian accent! We'll come Friday i received a sand filter, the plumbing kit 5 out of the 6 bags of sand i ordered and the wrong pump! I called them to tell them but was told my sand was still coming! They also sent us a new pump. It's Monday now and the pump came but no sand bag! I called and had to talk to an Indian woman that had no idea what I was talking about and was rude! I called a different department and got the right information. Fedex for some reason had my bag of sand still in their warehouse so I'm working with them now!

Joanna helped us with selecting our new pool liner! She was great!
My husband & I are senior citizens and she was very patient with us and our liner is gorgeous, we are so so happy!
Roger & Kathy Claeys

Horrible customer service after product purchase. No help with installation. We were told to get a pool technician. Wanted to charge restocking fee and pay for return. Wish I could give 0.

Dohenys is usually fast and good but today I ordered 3 things from doheny above ground maintenance kit which included a free dohenys aluminum telescoping pole for free on their website . This was all on the website so when I called in because I wasn’t getting the discount I was informed that dohenys doesn’t give the telescoping pole for free anymore. But I informed them it was on their website and that’s false advertisement. I didn’t get it as advertised so you will not get my business no more. Can’t support a company that practices bad business practices.