Doheny's LLC Bewertungen 

I called on Thursday about a liner May 21st before Memorial Day after trying to open pool and saw liner was trashed from winter. Mat recommended that if I found a pattern that I liked, GLI was a 3 day turn around. I was skeptical since everyone else was saying 2 to 3 weeks. I found a pattern ordered Friday 22nd and recieved it May 28th from Ohio when opriginally quoted June 2nd. Liner was installed Sunday 31st and looks great.

DO NOT ORDER FROM THESE CROOKS. I recevied the wrong item. I should have received a 3in chlorine tab dispenser I got a 1 in one. I went to the website the day I got it, there is absolutely nothing about how to return an item. After 2 days of calling and being told the computers where down and then put on hold for 15 minutes at a time. I was told they would take it back but charge $25 shiping. I am currenlty working with my credit card company to get the charge removed. Customer service is in India so they don't understand what your saying nor can you understand them. Save your money.

You sold me a discontinued d 600 sand filter which had been discontinued! You should be ashamed of yourself! I will never buy from you again and will always dis you in any review I come across.

Horrible company. They had a price on an item and when adding to cart price changed. Customer service wouldn’t do anything. I made a comment on their social media about this and they blocked me. What a horrible company. Can’t even take criticism when they are trying to commit fraud.

They lie on their Amazon storefront. When you need to return, they charge you shipping and 20% restock fee. Rude and unwilling to help you. They apparently k ow they have bad reviews and dont care. This company needs to be taken down.

Wish I could leave a ZERO star. This Company has HORRIBLE CUSTOMER SERVICE, HORRIBLE CUSTOMER APPRECIATION. HORRIBLE BUSINESS PRACTICES. I placed a order due to the sale they were having trying to stock up for summer. I did not realize that Chlorine can not be stored in you home or built-in garage due to it being unsafe. Also I live in Arizona where the weather is extremely hot so the Chlorine can not be stored out side its too hot. A few hours after I ordered this I found out and immediately tried to call. They were closed it was Saturday afternoon when I placed the order the same Saturday a few hours later I tried to call, I sent messages, I also sent multiple emails explaining that I needed to cancel the order and why. The next day SUNDAY I also called and finally got someone on the phone who said they could not cancel the order. NO CUSTOMER SERVICE, NO CUSTOMER APPRECIATION, NO CUSTOMER CARE YOUR SCREWED THE MINUTE YOU BUY FROM THIS COMPANY. THIS ORDER HAS NOT BEEN SHIPPED YET THEY ARE REFUSING TO CANCEL THE ORDER. AND WANT TO CHARGE ME SHIPPING THAT WAS FREE. UNBELIEVABLE!!!

I purchased a filter cartridge cleaner and it does not work nothing like they claim, then I reached out to these people and they are telling me since I tried it and found out it does not work that is my problem and I can not return it I just have to keep it and of course no refund!!
I deal a lot with pool suppliers since I am a service center for one of the big pool equipment companies and never had a experiences like this!!
I would recommend buying some where else!!

I would rate zero if I could! Complete lack of customer service. I have the wrong part that they charged me a fortune for and I have no way to contact anyone there to get my money back! Lesson learned! DO NOT BUY ANYTHING FROM THIS SCAM COMPANY!!!!!

Terrible customer service, requested a quote two weeks ago b it a email, sent a follow up email request and BOTH WERE IGNORED!!

I was charged full price from the merchant AND charged from the PayPal PayLater. They barely speak English and want me to cancel instead of removing their UNAUTHORIZED charge. Which incurs FEE’s and delayed release of funds. This was supposed to be stress free like all other company checkout portals. Instead the incompetence I’m dealing with is astounding. I will be utilizing all of my options and reporting these scammers to all necessary entities. DO NOT PURCHASE FROM THEM unless you want to be ripped off and treated like you are the issue.

Bought a 1 hp inground pool pump. On-line ordering was excellent, was delivered quickly. Got it installed, it has to be the best pump I have had and I know that parts are available if needed through Doheny. Excellent in every respect. Very happy with my purchase.

Everything was wrong. Horrible customer service, if you can call it customer service. Ordered online, it gave a one day delivery. Confirmation gave 4 days to deliver and had some random address on it that is nowhere near me, in another city 2 hours away. I entered my home address on the online order form. Then when I call them to get it corrected, I'm told they can't correct it and I have to pay $20 for them to TRY to correct the address. Via email of course because reaching someone is impossible. Now, this product that I desperately needed is going to some random address and I'm just out the money. This company is horrible.

Bought v/s pool pump from them after about 3 months seal started leaking called to order new seal and they said not avaliable they are still selling pump on website
Had to pay postage to send pump back rather not deal with the hassle was will to pay for the seal

BEWARE!!! READ THE BETTER BUSINESS B BUREAU 1 STAR REVIEWS DON'T GET RIPPED OFF LIKE THE REST OF US ***DANGER*** BEWARE *** RIPE OFF***

I followed the manufacturer's instructions precisely when using this company's spa chemicals and verified the water balance with both their recommended testing method and my spa manufacturer's test strips. Shortly after exiting the spa, I experienced a severe burning sensation in my legs, groin, and armpits, which developed into chemical burns and dermatitis requiring medical attention.

I promptly contacted the company to report the issue. Their response focused primarily on protecting their reputation and online reviews rather than addressing my concerns. They provided a generic reply suggesting that multiple variables could have contributed to the reaction. Having used various spa chemicals over many years without incident, I find this explanation unconvincing, particularly given the immediate onset of symptoms following exposure.

I requested a return of the unused portion of the product and a full refund. The company declined, citing their policy against refunds on opened products.

Based on this experience, I advise potential customers to exercise caution before purchasing from this company. They appear unwilling to stand behind their products or prioritize customer safety and satisfaction when issues arise. Proceed only if you are prepared to accept the risk of non-refundable purchases in the event of an adverse reaction.

I ordered this item in November 2023 received it and we've been using it for the last 6 months. This item does not drain properly I sent pictures and asked to have it modified so that it actually drains the water off the top it's just collecting it in a pool stretching the top and eventually is going to ruin it. I've been told I'm not putting it on correctly. Water collects on sides without drain so pictures look like is loose when its stretched out due to rain or snow. This needs to be fixed but company doesn't stand by their work.

This company will steal your money. DO NOT BUY ANYTHING FROM THIS COMPANY! I ordered a product from this company for my pool and needed to return it. They emailed me a return slip, so no issues there. It was returned at their facility via FEDEX with the right address returned and they have not given me a refund. I was told by customer serv8ce over the phone that once they receive the item, they will process the money back onto my credit card. Item was returned months ago to the right address via FEDEX.

Second season on a pool cover with a ten year warranty, seam failed on middle section of cover, "warranty" covers failed seam, problem is cost for replacement ( with warranty) is more than original purchase price. I will take my business elsewhere.

My custom pool cover is fabulous!! Very high quality mesh, new hardware, fits like a glove, well made, heavy duty straps, all around top of the line.
Pricing was also the best.

Truth is, I was very skeptical to order sight unseen but found that working with Doheny's was very easy, questions were always answered promptly. Following their directions was easy, sent in old winter cover and was rewarded with a great replacement cover that exceeded my expectations, thank you to all involved in the process, pool covered perfect,