Dhlecommerce Bewertungen 

You should be called DRB, didn’t ring bell. Two deliveries in the last five days and both times didn’t ring the bell, just dumped it by the the door and done a runner. Both items where to be signed for, so that didn’t happen. Driver obviously falsely signed for it on my behalf. Left in full view of everybody walking past so anyone could steal it. Very unprofessional. Sort of behaviour you expect from Amazon, but we all know that’s what to expect from the likes of Amazon. DHL I always thought would be a well respected company with a great reputation to uphold. Sadly not. I just get a chill when I find out it’s to be delivered by DHL. Evri provides a better service and I thought I would never say that. Just really disappointed that one driver can destroy a companies reputation and continue to get away with it.

Continued failed deliveries and false tracking - absolute rubbish!!! now been told to ring back in 2 hours as they have sent a message to the depot in Swindon. Phone number to speak to a human is 02477 711400 - hope it helps someone.

It is no surprise that these have 1 star reviews from nearly everyone. It doesn't get much worse.

Purchased from Amazon seller. No delivery, just some blurry photos from somewhere else.

A week after, the driver come back and knocks on my door accusing me of stealing the items!

Not only do they seem to employ people that can't even do the basic task required by a courier company, they also employ aggressive 'drivers' like this.

What a joke of a company.

This i s possibly the worst delivery company ever. 2 parcels now this week have had ‘failed’ deliveries! This is in fact a lie! There was someone (3 people actually)in last night at 19:40. Goodnesd knows where the 2nd parcel is as that just disappeared off the tracking. With zero way to contact an actual human in less than 45 min i am afraid i gave up having already spent hours this week on hold. How interesting it would be if anyone actually responded to all of these crappy reviews. To consistently get inly 1* would worry me. I need to find a way to decide where to shop now based on their carrier?!?!?

Even zero star is too generous for this sh*t company. When I arranged to pick up at depot, system said collection is available from 8am and I arrived at 8:45am, parcel wasn't even arrived. Went there again to pick up in person with passport, all of a sudden they need a pin number which I have never received!!!! I lost phone so can't check my email at that time, got home and check the website, requested a pin but never arrived. After I requested more than 10 times to 3 different emails and phones, it took 7 hours to received a pin which is just joke. How global company like DHL can't deal with minor thing, absolutely useless and stupid.

Absolutely appalling. Waited in all afternoon for a delivery that was scheduled for 14.40 to 15.40. Was here all the time. Still here at 18.38. Sitting in my living room next to my front door.
Apparently they attempted delving at 18.38, but no-one was in!!!! Simply not true. A lie.
Tried ringing customer service. Automated. Then cut off.
Terrible, Terrible service. Below 1 star.

The delivery driver has dropped my package at a random door, taken a picture of a closed door and said that it was signed for!! Been on the phone for 30minutes so far, on hold waiting to speak to a human, the music has a break every 30 seconds and I get excited that some one might actually pick up

We had a parcel to send to the States and chose DHL, thinking they were a reputable company. Unfortunately, that turned out to be a mistake.

We dropped the parcel off at a rather dodgy-looking shop, and that’s when the fun started.

After a week, the online tracking was still showing that the parcel had not been collected from the shop. I contacted DHL, but they were next to useless.

My wife went back to the shop, where the staff claimed the parcel had been collected but that DHL do not provide reference numbers when collecting parcels. DHL subsequently emailed me claiming that, when collecting other parcels from the shop, their driver had been refused our parcel.

So, we went back to the shop again. Surprise, surprise, the parcel was still sitting there! This time, we were given another story: apparently, DHL had collected it and then returned it because there wasn't enough payment on it.

At this point, we just wanted our money back. Unfortunately, because the tracking still showed the parcel as being in transit, the online system wouldn't let us request a refund.

Cue days of unanswered emails and an automated telephone system that sends you round in circles without giving you any way to speak to an actual person.

Eventually, after finding a number mentioned on Reddit, I called and was hung up on twice before finally managing to speak to a member of staff.

Here is the number that finally got me through to a human: 02477 711400.

I can't guarantee it will work for everyone, but it got me through when the usual contact methods were getting me absolutely nowhere.

The lady I spoke to was unable to issue the refund herself. She said the managers were all in a meeting and promised that someone would call me back.

I'm still waiting to hear what happens next.

I wanted to share this review now, rather than wait for the outcome, because if anyone else is stuck in the same frustrating loop trying to get through to DHL eCommerce UK, hopefully this phone number will save them some time and aggravation.

A company should not make it this difficult to find out where your parcel is, get a straight answer about what has happened to it, or obtain a refund for a service that appears not to have been carried out.

DHL, please sort out your customer service.

If I could leave zero stars, I would.

This is, without question, the worst delivery service I have ever dealt with in the UK.

On four separate occasions this year, I have been at home waiting for a parcel, only to receive a “Sorry we missed you” notification accompanied by a photo of my building’s front door. No one rang the bell. No one attempted to contact me. I was quite literally inside the building they photographed.

At this point, it is becoming very difficult to believe these are genuine delivery attempts.

The first time this happened, I contacted customer service repeatedly and was told by several different operators that a redelivery had been arranged for the following day. It never arrived. This continued for five consecutive days. Eventually, I spoke to someone who admitted that, despite what I had repeatedly been told, the redelivery had never actually been arranged.

I ultimately had to travel 45 minutes each way to the depot to collect my own parcel. And, unbelievably, after exactly the same thing happening again, it looks like I will be doing the same tomorrow morning.

Missing a delivery is one thing. Repeatedly claiming delivery attempts that appear not to have happened, giving customers incorrect information about redelivery, and then expecting them to travel to a depot to collect the parcel themselves is another.

The combination of incompetence, poor customer service and complete lack of accountability is astonishing.

Honestly, if I knew a retailer was using this delivery company before placing an order, I would seriously consider buying elsewhere. Brands using this service should realise that they risk losing customers because people simply do not want to deal with this experience.

Four times in one year is not bad luck. It is a pattern.

Another parcel lost by this dodgy delivery company. I wish retailers would state which couriers they use before I have to commit to buying so I know I will actually receive what Ive paid for.

Absolute JOKE was expecting a delivery 6/10/26, received an email saying its been delayed, and will deliver the next working day, still nothing. text to say will be delivered 09/10/26 between 3-4, still nothing another email to say the driver could not deliver ( reason still unknown to me ), will deliver next working day, then Monday 12th another email saying will be delivered Tuesday 13/10/26. week later 3 emails and phones, and finally received the parcel. total nightmare of a company.

The delivery driver falsely claimed to have attempted delivery, despite me being at home and no delivery attempt having been made. They then also falsely claimed to have left a delivery attempt card.

It is impossible to speak to a person through the support line, despite the website stating that this is possible.

The email customer service was equally disappointing. They failed to acknowledge or address my specific concerns about the delivery driver's misrepresentations, instead providing generic tracking information and a standard apology for the “frustration” caused by the delay. My complaint was not simply about a delayed delivery, but about the driver's conduct and the accuracy of the information provided. This was completely ignored.

Overall, a very poor customer experience, characterised by misleading delivery updates, inaccessible support and an unwillingness to address a specific complaint.

Useless!!!! I think the reviews speak for themselves. You are by far the worst delivery company. You have always failed to deliver any parcel sent by companies using you. I even contacted the company I recently ordered from to tell them not to use you. They did. My parcel was supposed to be delivered yesterday. Tracking said you had collected it, I received notification it would be delivered yesterday but then tracking stated you had not received the parcel despite telling me you had. The company I ordered from contacted you and they said it was at the depot. Tracking then suddenly changed to you had the parcel at the depot but no delivery attempt yesterday. I received a text today to say it would be delivered between 16.59 and 17.59. I knew you wouldn’t attempt delivery. Surprise surprise. Apparently I was number 44 - the tracking hasn’t moved since 16.00 and your driver is still apparently 14 stops away. Imagine my surprise when it’s still saying your stupid driver is 14 stops away but my parcel is apparently at the depot! DHL you’re an absolute 💩show and a disgrace.

Worst courier I’ve ever had to deal with. Communication is shocking. I sent several messages to them via the website and was met with nothing but vague responses repeating tracking information i could see myself. Lost two brand new iphones. Kept claiming to our network provider they were out for delivery when i could clearly see from the tracking they were not. If you’re able to, avoid this company!!

I am extremely disappointed with DHL eCommerce. The delivery service has been frustrating, unreliable, and far below my expectations. The lack of proper communication and updates makes the whole experience even worse. Customers should not have to waste their time chasing deliveries or worrying about where their parcels are.
A delivery company should provide reliable service, timely deliveries, and clear communication, but my experience has been the complete opposite. This level of service is unacceptable, and I would think twice before using DHL eCommerce again.
I would not recommend DHL eCommerce to anyone looking for a reliable delivery service. They seriously need to improve their customer service, communication, and overall delivery process.

Absolute clowns..don’t want to waste time to describe more😂

Disgraceful service. Fresh meat ordered for delivery today before 12 noon. This joke of a company decide that they can’t be bothered to deliver today and will try next day!!
I will never order any fresh food items again to be delivered by this company
So 24 hours+ after expected delivery, still not delivered but mail at 11.37 to say it was delivered and signed for by me at 9.37! Supplier and myself have been trying to track parcel all morning and know that DHL are lying. Incompetent, negligent, thieves?

The worse company ever , left parcels on the doorstep, I was in at the time and they never bothered knocking , one item was damaged aswell. Now waiting on delivery of a new one and collection of the damaged one ,no idea when or when they are coming as there tracking makes no sense at all .Please don't use this company

Dreadful. A large item was not delivered because I was out. Fair enough. BUT the website for rearranging delivery simply did not work. The phone line said, after going through several stages, press 1 to rearrange delivery. After you pressed 1, it said press 1 to rearrange delivery, and so on: the endless loop of despair. It did this day after day. I emailed with the promise of a reply within 1 working day. Guess what: no reply, yet. A package which is essential to my business is sitting in their depot and I am powerless to get my hands on it.

Like many others, if I could score no stars or minus I would have.

I arranged a collection on Friday for Monday. On Monday received the text message advising of my collection window, this passed and no updated message. Tried calling and gave up after 40 minutes.

On Tuesday I received another text message advising of the new collection window. This too passed and no collection.

I finally managed to get through to them on the phone after 55 minutes waiting. They advised that the driver said the residence was closed. It’s a collection from my house where I’ve stayed home for two days waiting.

It’s an absolute sham of a service.