Dhlecommerce Bewertungen 

Absolutly the worst customer service i have experienced ....avoid at all cost

Drivers sit in vans dont actually deliver unless suits them

This company needs internal investigations absolutly shocking

ABSOLUTELY DISGRACEFUL SERVICE! PAID FOR DOOR-TO-DOOR DELIVERY AND STILL NO PARCEL!

I am absolutely disgusted with the service I have received from DHL eCommerce. I paid for a door-to-door delivery service, yet my parcel STILL has not been delivered!

What exactly are customers paying for if DHL eCommerce cannot even fulfil the basic service they have been paid to provide?

When you pay for a delivery service, you expect your parcel to actually arrive at its destination. That is not an unreasonable expectation — it is the very purpose of paying a courier company!

It is completely unacceptable to take payment for a service and then leave a customer without the parcel they have paid to have delivered.

I should not have to chase, worry or wonder where my parcel is when I have already paid for it to be delivered directly to the door.

DHL eCommerce needs to understand that customers are paying for a service, not excuses, uncertainty or disappointment.

I WANT TO KNOW WHERE MY PARCEL IS, WHY IT HAS NOT BEEN DELIVERED AND WHEN I CAN EXPECT TO RECEIVE IT!

This entire experience has been incredibly frustrating and has completely destroyed my confidence in DHL eCommerce.

I WOULD STRONGLY ADVISE ANYONE CONSIDERING USING DHL eCommerce TO THINK TWICE.

If I could give zero stars, I absolutely would!

AVOID BY ANY COSTS!!!!!
If I can put less then 1 start I will do it.
This is the most unreliable lying service of delivery you can ever find in the world. The stuff is simply sealing parcels, and then you need to wait for ages tio investigate the process and in the end they would reimburrsed you the costs of your lost items 10 times less than you have it in your parcel.
My parcel with many expensive personal belonghings was "missing" from day 1 after I drop it. Obviously it got stolen. In the end after 2 months!!! of investigation they will refund me 100 euro for the stuff that costs 500 euro.
They can do whatever they want there, no legal institution on them whatsever. AVOID BY ANY COSTS!!!!!

The depot have lost my parcel. My tracking keeps saying it will be delivered 6 days ago. When I phone they can’t get hold of the depot and they can’t find my parcel

Delivery scheduled ended up 6 hours early to an elderly disabled lady, the driver left 3 large boxes on her doorstep despite her asking him if he would bring them into her lounge 5 steps away. Had they been on time I would have been there to do this but he left her to manoeuvre these in her own, disgusting and would never use any company again that used DHLecommerce as their carrier

Would give zero but the site won't let me terrible awful company horrible customer service agents dont ever use this company

I wouldn’t give this company 1 star! Rude staff. False claims of parcel collections. Each department sends me to another which can’t help.

failed to deliver wife's delivery from Nevisport to house - just lazily dropped it off at a random location over three miles away a day late (despite instructions to the contrary) and sent a text afterwards - tried to contact them twice but the Customer service automated calling system just goes around in circles then cuts you off. We have STILL not got the goods! Appalling service Absolute disgrace! DO NOT USE this company.

They communicate a delivery slot. I arrange my day around it.
Then they turn up 1 hour early when I'm not it.

There is no contact number available
There is nothing other than an automated number.

Absolutely fuming
I now have wait in again tomorrow.
I despise DHL

I think I need a Vodka after this latest experience.

I need to return a big parcel and like so many companies these have gone basically all digital.

Being disabled I just need to speak to someone to find where I can get this dropped off when i am out or my helper is here.. Oh no ...not a chance...

So, after eventually finding a number to talk to someone I was transferred to ecommerce number where it's all rubbish Ai which cut me off

2nd call the choices are not what I want but I selected one to keep going. Enter the consignment number... Well i guess I better get my walking stick out and do that.

Thank you it said, you collection will be today .....grrrrrrrrrr...frustrating...

Well, good luck with that because I can't just get up and get to the door and God knows what inconvenient time someone will or will not turn up....

Every day is a school day as they say...No more DHL for me ... Why can't we score zero?

I will make sure any returns are Parcel Force before buying otherwise I will buy elsewhere.... You can keep your automated non human job losing system. It's far easier to take to the Post Office than mess around like this and be stuck in all day now.

If there is a negative rate, I would go for it
No human customer service.
When something goes wrong, you are in a big trouble.
Be careful with next day delivery. Unless you take next day by 12 am, NOTHING is guaranteed. My order with next day delivery took one month with three times raising enquiries and complaints. In the meantime, they delivered the wrong item. I did not know that there is DHL express and DHL ecommerce.
Avoid DHL ecommerce entirely.

I felt I have to say thank you so much for the Delivery driver who delivered large box of dog food to my address in Bedford today - 201026. I had to go out and my 88 year old Mum answered the door. Normally driver knocks and leaves on doorstep but today driver waited. Mum answered door and he carried the box into the hallway for her. Above and beyond! I hope this message gets to him to let him know I very much appreciated him helping her.

eventually after 8/9 hours of calls they delivered (damaged) items to a different address ! Placing the boxes directly under the name of the house (not correct one but did enable me to find the parcels) when I called del e commerce they said they will need to collect the damaged tins.. this should be interesting!! shocking service and zero accountability- I do now have a number where you can actually get through to a human 02476937777

Absolutely bl**dy useless bunch of morons running and employed by this business.
It’s frightening to say they actually make Evri look professional.
Selected this company because the alternative was evri and now regret it.
Received message at 0900 saying delivery would be between 1655-1955 so great, it means I could go out knowing when parcel would arrive especially as order according to DHL would require a signature.
What BS!
At 1030 there’s a knock on door
As I get to door in under 30 seconds I see a white van departing at speed and a crushed box dumped on porch in full view of passing pedestrians (and potential thieves)
DHL, you are cr*p, you employ morons and you deserve to go bust and prevent future customers having the misfits experience this zero level of service!

Absolute joke of a company. 1 star on all the reviews says it all. I have had to book 3 days off work for packages not to come. Just because the package i was receiving was 100 kg in weight spread over 5 boxes. The drivers keep failing it because its too hard for them. Maybe the company should start employing real men and not little boys to the job correctly. Disgrace. Fuming.

Would be zero if i had the option.

4 alloy wheels down for delivery on Monday but never showed up. Unable to get in touch with them by phone or email. Gets to Thursday before I get a response saying they will be delivered tomorrow but app has not updated still. Friday arrives and so does the courier, but only 3 wheels 😡 Had to apologise to the delivery guy as I flipped at how rubbish this company is. The remaining wheel arrived today which is Monday. Absolutely appalling service. I would avoid this company at all costs

You should be called DRB, didn’t ring bell. Two deliveries in the last five days and both times didn’t ring the bell, just dumped it by the the door and done a runner. Both items where to be signed for, so that didn’t happen. Driver obviously falsely signed for it on my behalf. Left in full view of everybody walking past so anyone could steal it. Very unprofessional. Sort of behaviour you expect from Amazon, but we all know that’s what to expect from the likes of Amazon. DHL I always thought would be a well respected company with a great reputation to uphold. Sadly not. I just get a chill when I find out it’s to be delivered by DHL. Evri provides a better service and I thought I would never say that. Just really disappointed that one driver can destroy a companies reputation and continue to get away with it.

Continued failed deliveries and false tracking - absolute rubbish!!! now been told to ring back in 2 hours as they have sent a message to the depot in Swindon. Phone number to speak to a human is 02477 711400 - hope it helps someone.

It is no surprise that these have 1 star reviews from nearly everyone. It doesn't get much worse.

Purchased from Amazon seller. No delivery, just some blurry photos from somewhere else.

A week after, the driver come back and knocks on my door accusing me of stealing the items!

Not only do they seem to employ people that can't even do the basic task required by a courier company, they also employ aggressive 'drivers' like this.

What a joke of a company.

This i s possibly the worst delivery company ever. 2 parcels now this week have had ‘failed’ deliveries! This is in fact a lie! There was someone (3 people actually)in last night at 19:40. Goodnesd knows where the 2nd parcel is as that just disappeared off the tracking. With zero way to contact an actual human in less than 45 min i am afraid i gave up having already spent hours this week on hold. How interesting it would be if anyone actually responded to all of these crappy reviews. To consistently get inly 1* would worry me. I need to find a way to decide where to shop now based on their carrier?!?!?