Direct Collection Bailiffs Ltd Bewertungen 

Without saying that they essentially protect the debtors by procedurally messing up the collection documents. I’ll say that they’re careless and cause a lot of blunders and delays through it, when I passed my £55k judgement order over I told them we’d have to act URGENTLY without any delays, I need everything transferred to the high court today or tomorrow by the latest, their agent Stephen Hunt told me it was all good and they were very confident at the time. 3 days later Donna Bevan came back to me saying she didn’t process anything at all because they needed the Interest Order document which I already sent Stephen Hunt 3 days ago during consultation. Without arguing I immediately sent Donna Bevan it again, they then went silent for 2 weeks, feeling strange I had to dial in to ask for an update, that’s when they told me they were still waiting for my Interest Order, they’d been silently waiting on me for 2 weeks without urging me or anything, I told em I already resent them and I’d resend them it for the third time, that’s finally when they’d confirm over the phone they’d received it. And then it’s a full working week passed now they’re still not giving me a written acknowledgement nor an update, I had to call in again and they now tell me they’d only started transferring the case, they blamed this huge delay on the other team and on the high court (whom only got the transfer just now). The lady on the call tried very hard to shift blame and hide the timeframes behind these procedural, going on yapping for minutes without answering a simple question (when is the soonest a bailiff can get there), every time I tried to redirect her to my question she’d say she wasn’t done yapping and asked to “finish” the sentence that’d go on for another 10 mins. She’s getting paid to be on the call but I’m not. I didn’t make it personal with her, but I asked to file a complaint on the delays, she started claiming “I can’t hear you sir” “hello?” “Are you still with me” even though I kept replying to her and could hear her just fine (not bad signal or anything)

This company isn’t serious, it’s run by people that think the work is done once they’ve got the judgement from you and got your collection fees. Yes the bailiffs don’t get paid without collecting the debt, but this company pretty much don’t care about what happens after I pay them the collection fees

What a joke of a collection agency. I had my plates cloned twice. I appealed the first company and showed them it wasn’t me. I won and that was that. The second time it happened with a different company called excel parking services I appealed and showed them I wasn’t my van and they turned me down. They passed it to this dcbl company. I phoned them and explained to them what had happened and they wasn’t helpful. The first girl put the phone down when I asked to speak to the manager. The second girl was talking over me. So I phoned the police and dvla and now I’m taking dcbl to court. I’m hoping they can help me resolve my issue before court. If it goes to court I will be claiming for damages stress and anxiety. Plus I will be putting up a YouTube video explaining and showing everything that has happened. I have all the phone calls recorded plus I tolt them I’m recording them. They don’t seem to help. Wish me luck.
Update:
I phoned up again today and gave them the police reference number and the dvla reference number and still they won’t help. I phoned the police today and they advised me to goto CAB and then I will be filing a case for damages stress and loss of earnings. When I do this will be on my YouTube channel for people to see what this company is like. I keep you updated.
Update.
I had to block their phone number as they keep asking me for payment. After all the times I told them it’s not my bill. My plates were cloned. They still phone up. How desperate is this company. Just send the bill back to them. I told you and them to take me to court as I have all the evidence and proof from the police and dvla that it wasn’t me but they still keep chasing me . All your letters are kept in a file ready for court. What a stupid company. Looks like a YouTube vlog video be coming soon about this. If I have one more letter I will made a video and put it viral.

This is the second time we've used DCBL - professional, efficient and effective. The only complaints will I am sure have come from debtors who should have paid their bills in the first place!

Dont bother employing this company to collect any debt owed to you. They give you all the sale pitch but dont mention the fact that all the married debtor has to do is "say" that he no longer lives in the house and take their name off any council rates/rent or private rent agreement . DCBL will then say they cant proceed any further whilst in reality , the debtor has simply covertly moves back in the house. I have told dcbl this but they simply state that on paper the debtor has not moved back in. Over a 2 year period they only called at the house 4 times !! Useless and expensive

Absolutely brilliant from start to finish, Tony kept us informed with every step either via email or phone call.
Quick easy painless way to resolve a debt issue, I would highly recommend if you are chasing any bad debtors.

Tried multiple phone calls, paying online and phone call payments and all unsuccessful! never any agents available and while writing this I'm on a 30minutes on hold yet again

Debt collection agency who have put ‘Bailiffs’ in their business name even though they are not bailiffs . SCAMMERS!!!

Has a parking fine ,look back for date , this was paid for actual parking at time , said I put zero instead of o on reg they tracked me to my address , I rang them said this was paid for ! give them proof and took my 155 quid for a car park that was paid for , said I could put in to claim i ask for car park company they wouldn't give out , woman said we don't have Bullshit. This company needs looking in to take your money and never give any back even if you give proof robbing b_____s

once I placed the enquiry I was contacted and went through our requirements. Very professional service. Thank you for all your help Tony.

DCBL was highly efficient and I am so pleased with the result. From the date they received my instruction to payment into my account it took just 7 weeks including obtaining the high court writ which was absolutely brilliant. I cannot express my thanks enough to all members of staff. Everyone was courteous, polite and very professional and explained everything in detail before I instructed them.They also kept me informed at every stage by email and also phone call. I would highly recommend this company to everyone. A special thank you to The enforcement agent Mr Rutherford who successfully obtained the payment during the first visit, also Michael for your time given to me explaining everything in detail also Alex and Charlotte and Jamie for your efficient administration. Thank you.

Copy of post left for ANPR 365 Ltd who evidently ‘hood wink’ DCBL to harass people to pay fictitious parking fees ……
“Hemsby, owned by the Geoffrey Watling Charity, seems to be a good place to pay a parking fee and then face months of harassment from ANPR!
Their phone still doesn’t work, they still don’t reply to emails or posted appeals and still use scare tactics to obtain money by instructing debt collectors (DBCL Ltd).
I’ve welcomed their threat of County Court action and indeed repeatedly invited them Geoffrey Watling and DBCL to set a date.
The parking lot in Hemsby had practically fallen into the sea any way so hopefully no one else can suffer on Geoffrey Watling’s or ANPR’s instructions!!”

Simple, quick process to get the process started, David Snowdon was great and explained everything really clearly. Thank you! Will definitely be using you again.

DCBL ignored a Removal of Implied Right of Access (RIRA) which was given 3 times and ended apologising to me. In contacting me I feel they implied authority they don't have and attempted to intimidate by trespassing onto my property grounds.
People please understand this. If they don't have a Warrant or a Writ of Control or something from a court to actually support a 'bailiff' activity they are merely an admin company pestering you to pay. Debt collector and bailiff are very different things.
If you have valid ground to dispute a debt do not give in to these people and request it go to court. If you don’t want them visiting your home for a reason, you have the right to contact them and "revoke their implied right of access to your property" (google this) meaning they will be trespassing if they set foot on your property. If they then trespass by sending someone to knock your door tell them to leave, advise them they're trespassing and call the police if necessary. I respect fully there's a place for proper collection of debts from non payers however my experience is that the line of fairness was crossed with DCBL in my experience and they leaned into the realm of overreaching their actual authority.

Having used DCBL for a number of years, I have always found them to be professional and efficient.

I would particularly like to thank Stephen Hunt, who recently dealt with my case. He took the time to understand my perspective and kept me informed throughout. Although certain matters were outside of his control, I greatly appreciated the way he handled the situation and the professionalism he showed at all times.

Thank you to Stephen and the wider DCBL team for your assistance. I would not hesitate to use your services again in the future.

All explained clearly and patiently… I would certainly recommend. 👍

Hard to believe these people are allowed to trade, Vile company, they harass the hell out of you, tried explaining that I was waiting for an appeal result, simply not interested, I was threatened on several occasions with county court judgments , they should be shut down

This company has been extremely unprofessional to deal with.
I recently received an £80 parking fine in my name relating to an incident from over two and a half years ago. After looking into the matter, I discovered that I have never been the registered keeper or owner of the vehicle in question.
When I spoke to a representative named Amanda, I found her attitude rude, dismissive, and unnecessarily intimidating. She insisted that I contact the DVLA to find out why my details had been provided. I politely explained that it is the responsibility of your company to carry out proper investigations and obtain the correct information from the relevant authorities.
Furthermore, this parking charge was already paid over two years ago by the actual owner of the vehicle through another company. I have evidence to support this and will be happy to present it in court if necessary.
I look forward to resolving this matter properly and demonstrating the facts when the time comes. See you in court.

I had a very positive experience with DCBL. My contact was Jack Goulden, who was professional, efficient, and clear in his communication throughout the process. He handled all cases promptly and professionally, and every case was successful. The service was reliable, well-organised, and straightforward from start to finish. I would be happy to recommend DCBL to others.

Every agent you speak to will tell you totally different things, be argumentative and push you into paying more than you can afford. They are hounding me despite having a blue badge and being in mental health crisis. They do not follow proper FCA procedures when you try to complain! - PLEASE NOTE IF YOU WANT TO COMPLAIN THEY TRY TO FOB YOU OFF WITH THE COLLECTIONS TEAM EMAIL BUT COMPLAINTS SHOULD BE EMAILED TO: complaints at dcbltd dot com - I hope this helps you.