dacemotorgroup.co.uk Bewertungen 

Love my new BMW 1 series , thanks to ryan for all your help

It’s my second time using Dace to purchase a car, both times they have helped me choose a suitable car and I’ve been over the moon. The staff really go above and beyond to make sure I have a great experience every time I come in, the process is always super easy and I always leave happy! Thank you to the team once again :)

⭐☆☆☆☆

I purchased a BMW X1 from Dace German Car Centre for £16,470 and within less than six months experienced multiple breakdowns, including a catastrophic fuel system failure resulting in repair costs exceeding £6,500, with further turbocharger concerns identified.

I contacted the dealership immediately when the vehicle broke down, but after lengthy correspondence they declined to contribute towards the repairs. I am extremely disappointed with both the reliability of the vehicle and the handling of my complaint.

Great experience

Car was exactly as advertised. Callum Davies was very patient and helpful. No pressure whatsoever.
Would use Dace motors in the future and would recommend to others.

Great experience with Lewis Worthington at Dace, highly recommended

The staff were friendly, professional, knowledgeable and not pushy. The process was straightforward and transparent. Tom was great and didn't force any cars on me or rush a decision. Overall, very happy with my purchase.

I bought a car from dace motors and unfortunately it needed some bits sorting out, the warranty manager Jason is brilliant. I took my car in the jobs were done to a good standard in good time. Would definitely recommend dace.

Very pleased with the entire interaction. Its the second vehicle my partner and I have bought from Dace.

From the first phone call enquiring about the car Mike was friendly, helpful and professional over the phone and we arranged to view the car. On going to view the car we were met by Ryan who was friendly, professional and helpful, he answered all my questions and it helped he had the same car himself so knew the car really well! Mark from finance was friendly, helpful and professional, talking through the finance side explaining everything clearly. Everything was made such an easy and smooth transition from viewing the car to buying it and picking it up. Your staff at Dace German car centre are a credit to your company. They did a lovely touch of putting a bow on the car at pick up!! Thank you again to all of you, I would highly recommend this company.

Our repair was completed very quickly and Jason did everything possible to help with any concerns.

Well … what can I say about Jayden at Dace Eccles other than 10/10 across the board.
Super friendly, fantastic product knowledge, professional and went above and beyond.
Absolutely lovely young man, made the purchase of my new Mercedes so smooth and hassle free..
thanks again Jayden

Salesman very knowledgeable and made the experience far easier than I was expecting. He wasn’t pushy and left me to make decisions on my own. I highly recommend Dace for any future motor needs

Bought a Mazda3 off of DACE, which was advertised as having absolutely no defects. Before the warranty ended, I had a mechanic check the car over and they found that the undertray was missing, meaning there were loose pieces of plastic hanging from the bottom of the car that would have been bolted down had the undertray been there. When I emailed DACE about the issue they told me that I had looked under the car and that I agreed that I was happy with the quality of the car (which is illegal, see customer rights act). I asked to phone call with senior people in the company and I never received a phone call even though I requested it many times.

They also gave me the car with a near empty tank, only enough to get to the nearest petrol station.

Their margins are so tight that if you aren't financing I would completely avoid as they are incredibly stingy and cheap. Awful customer service.

EDIT (after reply from DACE): I drove on regular roads and never damaged the car after purchasing it. It is ridiculous to claim that my undertray fell off, especially since every other part of the car is in perfect condition. If my undertray had somehow come off whilst driving, then three things would have happened:
1. I would have have heard it fall off as it scraped along the road
2. The tray would have fallen into the way of a car behind me, who would have beeped at me and alerted me
3. There would be damage to other parts of the car from being hit by the loose undertray. In particular the holes where the undertray is connected to other parts of the underside of the car.

I am astonished that DACE is trying to claim that somehow without me knowing, my undertray miraculously unclipped itself without causing damage to any other part of my car, and also some how fell off in a way where it didnt make any noise, or get in the way of other drivers behind me.

They also mentioned in their reply that they could evidence that the undertray wasnt missing, this is news to me. If this is the case, then why didn't they just provide this evidence when I initially emailed them instead of telling me that my ability to inspect a car was subpar. If you have evidence (real evidence, not just some technician claiming that it was there) of the undertray being present, then why did you did you do so much to avoid contact with me.

Their immediate response to my first email was this (anything in quotes is a direct quote from the email correspondence with them):
"the undertray is not something we would cover" - Its not their right to pick and chose what missing parts of a car they cover.
"especially on a car that has been sold 3 months ago." - This was an exaggeration, as the car had been sold within 3 months ago, meaning that not only was it within their warranty, but I was also protected by the consumer rights act to expect a repair to goods sold to me with faults.
"At the time of the sale you inspected the underside of the car several times ... Any concerns should have been raised at this point" - The car was sold to me with the promise that it had a full inspection and nothing was wrong. It should also be noted that I am not a mechanic nor do I know literally everything about the underside of a Mazda3, so my apologies for not noticing it was missing.
"The undertray is not a necessity nor does it affect the functionality of the car. " - This is irrelevant and doesn't affect my right to a replacement.
(after my response back) "I have passed your email on to my manager, I am waiting for him to come back to me. " - This obviously never happened, because they know that it's their fault, and they know that I have limited time to chase them up about the issue. They knew that instead of owning up to their mistake, they could just wait for me to run out of energy.

In spite of the false accusations in response to my review, I have very much enjoyed my Mazda3. I'm just glad that the only problem with the car was the undertray, and not something more important!

Just purchased my car from Dace , our salesman Jayden was not pushy and left us to own devices, very professional , very happy with my purchase Thanks Elaine & Pete

Perfect service, was looking for a VW Golf and left with exactly that. They discussed the finance options available to myself and I went with the best option for myself. Got home all okay in the new car and they even rang me the next day to make sure all was okay with the car. Would recommend to anyone who is thinking of visiting. Thank you.

I bought my car last week from Dace and my salesman Joe was super helpful, he kept me updated before I came to collect it on what was being done to the car. All staff in there were very friendly and very quick to help.
I have no faults at all with Dace, thank you so much for the amazing service!!

DACE German Motors at Stockport were professional from the first contact with them. I am 77 and unfortunately faced ageism from high street banks, despite having an excellent credit rating. DACE solved the problem and provided me with a Mercedes SLC 300. John and Stephen gave a hassle free service throughout. DACE provided a comprehensive warranty and have shown ongoing after sales interest. I rarely give references but on this occasion I would not hesitate to use DACE again.

Jason looked after an after sales issue that I had. Once contact with Jason had been established and we spoke..Jason provided excellent customer service, from confirming exact times of next contact, to what would happen next and when to expect resolution. Jason made sure someone else followed up when he was not there and Dave called with updates in Jason's absence. I felt that the personal service was seamless, once it was clear what steps next. Thankyou

Really great place to buy a car. Tony was so helpful with everything, can’t recommend highly enough, 5 star service