I had put a purchase in late at night for jewelry products & not long after realized the size of a chain wasn't going to be big enough. I then put in a request for a change of size & have received an... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I placed an order for 4 shirts and accidentally selected 1 shirt the wrong size. I realized my mistake once I received my confirmation and emailed support to see if it could be corrected. Gabby prompt... Mehr ansehen
Unternehmen hat geantwortet
Saying Drisana’s customer service was amazing is an understatement! She did everything possible to ensure i am able to receive my package within a timeframe that was promised & even with unforeseen ci... Mehr ansehen
Unternehmen hat geantwortet
I had an issue with my order that came due to receiving the wrong shirt, I had Donna contact me regarding the mix up and she was efficient, helpful and kind. She acknowledged that it wasn’t up to comp... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Culture Kings World Famous for Streetwear, Sneakers, Dad Hats, Adidas Originals, Nike, NBA Apparel, Carre, Goat Crew, Thing Thing and so much more.
Kontaktinformationen
PO BOX 260, 4108, Archerfield BC, Australien
- 1300254647
- orders@culturekings.com.au
- www.culturekings.com.au
4,9
Hervorragend
5848 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 16 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
I made a small error in making my…
I made a small error in making my order, and Gabby was such a fantastic help getting everything fixed up for me.
Truly amazing customer service
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Culture Kings
We’re so grateful for your feedback. Thanks for taking the time!
I made a mistake on my ordering size…
I Would like to give Gaddy a big shoutout . I made a mistake on a one of the T shirts sized I had ordered and email straight away what I had done. I got a email back from Gaddy. Slating all the procedures on how she would fixes my mistake . Outstanding Customer service very professional . So thank you Gaddy 😊
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Culture Kings
Thanks so much for the review! We appreciate you 🙏
Gabby was EXTRAORDINARY
Gabby was EXTRAORDINARY - she was was so quick to reply to me, I have never had just prompt customer service who immediately solves my issue. We ordered the wrong size and Gabby just fixed it to save us so much time and effort on our mistake. Thanks Gabby X
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Culture Kings
This is great to hear, thank you! We'll be sure to pass this on. Thanks so much for the review!🙏
I ordered several shirts for my teen…
I ordered several shirts for my teen son for his upcoming school year. Out of many shirts there was one where I accidently ordered a size S and needed a size M I immediately reached out to customer service and though Gabby mentioned at times they may not be able to change the request in time she was able to stop the order, change the one shirt size to what was needed and provided me with a new order #. Saved me a lot of time in trying to return it for a new size. Thanks, Gabby for your help!
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Culture Kings
Love to hear this, thank you for leaving a review! 🙏
Drisana was great help
Drisana was great help, I put in wrong shipping address and it was fixed in no time thanks
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Culture Kings
This is great to hear, thank you! We'll be sure to pass this on. Thanks so much for the review!🙏
Gabby was amazing and so helpful
Gabby was amazing and so helpful! After having a bad in-store experience, she really turned things around with her kindness and great customer service. Really appreciate her help!
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Culture Kings
This is great to hear, thank you! We'll be sure to pass this on. Thanks so much for the review!🙏
Amazing
Amazing, fast and responsive! Handled it perfectly.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Culture Kings
Love to hear this, thank you for leaving a review! 🙏
Customer service is lacking, long wait times and poor level of stock availability
Have had nothing but issues with culture kings lately, 4 seperate orders, all of which almost all of them had to be refunded, I’m sick and tired of ordering things though culture kings just to get an email saying they refunded me as they don’t have stock
First order 31/07/26 - 5 items, 2 refunded, 3 sent out and 2 of them were the wrong item.
Second order -31/07/26 - 2 items, both refunded as no stock available.
Third order 05/08/26 - 2 items, 1 refunded, 1 sent out.
Fourth order - 10/08/26- 6 items, all refunded
This is ridiculous at this stage, I can’t even fathom just how unlucky I’ve gotten and how poorly managed their stock levels are, it’s hit a point where I don’t even have faith they’ll fulfill my orders anymore, add this with slower than average delivery times and mundane customer service, not even sure how they manage to stay in business, take a look their reviews their service and quality has tanked lately, you can never get a hold of anyone and when you do they say they’ll get back to you, never do, very little to remedy the situation either, offered me a free shipping code that doesn’t even work, just a waste of time. Terrible service.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Culture Kings
Hey, thanks for sharing your feedback. We completely understand how frustrating it would be to experience stock issues across multiple orders.
We’ve recently introduced our Ship from Store process, and while we work through some initial trial and error, there can unfortunately be discrepancies between the stock showing online and what is physically available in-store. We’re actively working to improve this.
We’d love the opportunity to look into your experience further. Please email feedback@culturekings.com.au with your order details so our team can work towards resolving this and hopefully turn your experience around.
Thanks again for bringing this to our attention.
I was helped by Donna who was lovely to…
I was helped by Donna who was lovely to speak too. She was incredibly attentive and made this experience pleasant as she solved my issue without great difficulty.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Culture Kings
What a lovely shoutout for Donna! We’re so happy she was able to make the process easy and get everything sorted for you. We’ll make sure your kind feedback is passed along to her! 🙌
Huge thanks to gabby for her service
Huge thanks to gabby for her service! Made an online order and accidentally used my old address….Got into contact with them and gabby fixed it up immediately! Still got my order within two days!!
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Culture Kings
So glad Gabby was able to update your address and get everything sorted before your order was on its way. Even better that it still made it to you within two days! 🔥 Thanks for the awesome feedback!
Ailean
Ailean was very helpful in changing my shipping address right on time thank you my gifts will arrive in time now
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Culture Kings
So glad Ailean was able to jump in and get your shipping address updated before it was too late. We hope the gifts arrive safely and are a hit!
Antwort von Culture Kings
Love to hear this, thank you for leaving a review! 🙏
Customer service very fast
I asked to cancel my order, because I didn’t notice the USD tag before clicking on "Buy". And Donna helped me out very fast in near 10 mins. Great customer service.
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Culture Kings
Happy we could make this an easy fix! 🙌Thanks for sharing your experience with us! 😊
Massive thanks to Alphonsine for her…
Massive thanks to Alphonsine for her speedy response
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Culture Kings
Thanks for the awesome review! 🙌 We’re so glad you had a great experience with us!
Amazing support very fast super proud
Amazing support very fast super proud
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Culture Kings
Thanks for the awesome review! 🙌 We’re so glad you had a great experience with us!
I had placed an order and couldn’t find…
I had placed an order and couldn’t find my confirmation, gabby was very helpful and found my order tank you
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Culture Kings
Thanks for the awesome review! 🙌 We’re so glad you had a great experience with us!
amazing customer service from gabby
gabby was absolutely amazing and was able to help me swap my small jumper for an xs as i accidentally ordered the wrong one. she was so understanding and quick with the help!! thank you so much
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Culture Kings
Thanks for the awesome review! 🙌 We’re so glad you had a great experience with us!
Refund
I’m so glad my order could be refunded quickly thank you so much Donna for helping me out I was so stressed as it’s a birthday present for my brother.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Culture Kings
Thanks for taking the time to leave us a review! We're so glad you had a great experience.
Drisana got back to me swiftly and…
Drisana got back to me swiftly and helped re-organise my delivery
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Culture Kings
Thanks for taking the time to leave us a review! We're so glad you had a great experience.
Great service
Great service. I ordered a hat but unfortunately purchased the wrong item. Donna responded and refunded immediately. Appreciate the swift service.
Will definitely be back in the future.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Culture Kings
We really appreciate you taking the time to leave a review. Thanks for your support!
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