I had put a purchase in late at night for jewelry products & not long after realized the size of a chain wasn't going to be big enough. I then put in a request for a change of size & have received an... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I placed an order for 4 shirts and accidentally selected 1 shirt the wrong size. I realized my mistake once I received my confirmation and emailed support to see if it could be corrected. Gabby prompt... Mehr ansehen
Unternehmen hat geantwortet
Saying Drisana’s customer service was amazing is an understatement! She did everything possible to ensure i am able to receive my package within a timeframe that was promised & even with unforeseen ci... Mehr ansehen
Unternehmen hat geantwortet
I had an issue with my order that came due to receiving the wrong shirt, I had Donna contact me regarding the mix up and she was efficient, helpful and kind. She acknowledged that it wasn’t up to comp... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Culture Kings World Famous for Streetwear, Sneakers, Dad Hats, Adidas Originals, Nike, NBA Apparel, Carre, Goat Crew, Thing Thing and so much more.
Kontaktinformationen
PO BOX 260, 4108, Archerfield BC, Australien
- 1300254647
- orders@culturekings.com.au
- www.culturekings.com.au
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 16 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Gabby was super understanding and…
Gabby was super understanding and helped my issue super fast.

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Had an issue with an accidental double…
Had an issue with an accidental double order and Gabby was right onto it cancelling the second order and putting through a refund… saved me the headache of being a silly goose

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Great response from culture kings team
Great response from culture kings team, happy with the outcome. Prompt fix up

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Easy change on phone
Was way easier doing the change to order over the phone and had a awesome customer service lady alphonsine that changed it all over in a matter of minutes. I had been on website trying to do on line was half hour and got no were. Should gave just rang in the first place.

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Customer Service far exceed anything Ive seen
Paid with apple pay. For some reason it automatically paid and confirmed for me without me checking the information and it sent the purchase to my old address!
I submitted a form thru email thinking it would take a couple days and might be too late but Gabby at the your team within 5 minutes caught it and changed it for me! I couldnt be more surprised and grateful for the quick response. Now I dont have to deal with my old terrible landlord or worry about it getting stolen! Thanks so much for gabby and her quick work that I felt really comfortable buying from you guys again knowing your customer service is very streamlined and fast! Thanks again!

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Address Change
I had to change the address due to system error and Gabby was very helpful, change it for me with no trouble and replied fast.

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I was really impressed with the help I…
I was really impressed with the help I got from the support team. I needed to change the order before it got sent out and had some confusion about sizing. Gabby was quick and efficient and gave me some great advice and able to make changes for me in time. Effortless support and very happy Customer. Thank you.

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Gabby did a great job with getting my…
Gabby did a great job with getting my problem solved very fast

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Gabby was extremely efficient at my…
Gabby was extremely efficient at my request of cancelling my order before it had shipped. I am very happy with the service and appreciate her help :)

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I made a small error in making my…
I made a small error in making my order, and Gabby was such a fantastic help getting everything fixed up for me.
Truly amazing customer service

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I made a mistake on my ordering size…
I Would like to give Gaddy a big shoutout . I made a mistake on a one of the T shirts sized I had ordered and email straight away what I had done. I got a email back from Gaddy. Slating all the procedures on how she would fixes my mistake . Outstanding Customer service very professional . So thank you Gaddy 😊

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Gabby was EXTRAORDINARY
Gabby was EXTRAORDINARY - she was was so quick to reply to me, I have never had just prompt customer service who immediately solves my issue. We ordered the wrong size and Gabby just fixed it to save us so much time and effort on our mistake. Thanks Gabby X

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I ordered several shirts for my teen…
I ordered several shirts for my teen son for his upcoming school year. Out of many shirts there was one where I accidently ordered a size S and needed a size M I immediately reached out to customer service and though Gabby mentioned at times they may not be able to change the request in time she was able to stop the order, change the one shirt size to what was needed and provided me with a new order #. Saved me a lot of time in trying to return it for a new size. Thanks, Gabby for your help!

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Drisana was great help
Drisana was great help, I put in wrong shipping address and it was fixed in no time thanks

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Gabby was amazing and so helpful
Gabby was amazing and so helpful! After having a bad in-store experience, she really turned things around with her kindness and great customer service. Really appreciate her help!

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Amazing
Amazing, fast and responsive! Handled it perfectly.

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Customer service is lacking, long wait times and poor level of stock availability
Have had nothing but issues with culture kings lately, 4 seperate orders, all of which almost all of them had to be refunded, I’m sick and tired of ordering things though culture kings just to get an email saying they refunded me as they don’t have stock
First order 31/07/26 - 5 items, 2 refunded, 3 sent out and 2 of them were the wrong item.
Second order -31/07/26 - 2 items, both refunded as no stock available.
Third order 05/08/26 - 2 items, 1 refunded, 1 sent out.
Fourth order - 10/08/26- 6 items, all refunded
This is ridiculous at this stage, I can’t even fathom just how unlucky I’ve gotten and how poorly managed their stock levels are, it’s hit a point where I don’t even have faith they’ll fulfill my orders anymore, add this with slower than average delivery times and mundane customer service, not even sure how they manage to stay in business, take a look their reviews their service and quality has tanked lately, you can never get a hold of anyone and when you do they say they’ll get back to you, never do, very little to remedy the situation either, offered me a free shipping code that doesn’t even work, just a waste of time. Terrible service.

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I was helped by Donna who was lovely to…
I was helped by Donna who was lovely to speak too. She was incredibly attentive and made this experience pleasant as she solved my issue without great difficulty.

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Huge thanks to gabby for her service
Huge thanks to gabby for her service! Made an online order and accidentally used my old address….Got into contact with them and gabby fixed it up immediately! Still got my order within two days!!

Antwort von Culture Kings
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.







