Kimberley was amazing. Incredible customer service that was both 100% proferssional and friendly. I cannot rate her highly enough. She answered all our queries quickly and clearly.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
It is a pleasure to deal with Cruise Nation. Once again my problem, of my own making, was sorted out quickly and efficiently. Jemma, customer services, was knowledgeable and courteous and an absolut... Mehr ansehen
I tried to book a cruise on the web site, but my payment didnt go through. I immediately received a call from Scott to inform me that he could take payment over the phone to secure my booking. He pro... Mehr ansehen
Jemma in the customer service team was very helpful in sorting out my unusual request. She understood the issue and followed up until it was resolved correctly. Can't reccomend highly enough,Jemma... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Why pay more for your cruise holiday? When you book with Cruise Nation, you can save up to 60% compared with booking directly with the cruise line. When you book a Cruise Nation Smart Package, you can save even more plus get your flights included and a FREE hotel stays in one of the hundreds of worldwide destinations.
Kontaktinformationen
Suite C4, Castle Court, Conway House, Phoenix Way, Swansea, SA79LA , Swansea, Vereinigtes Königreich
- 0800 408 0757
- customerservices@cruisenation.com
- www.cruisenation.com
4,7
Hervorragend
1816 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 71 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Das haben sich andere Leute angesehen
Great customer service this morning…
Great customer service this morning from Janine. She was friendly, helpful and resolved a small issue promptly/efficiently.
5. Oktober 2026
Bewertung ohne vorherige Einladung
Great experience
Kimberly worked particularly hard to get the flights we wanted after a schedule change from our airline.
Looking forward to our Alaska cruise holiday even more now.
3. Oktober 2026
Bewertung ohne vorherige Einladung
I had a problem with a drinks package…
I had a problem with a drinks package on MSC that had been going on for ages it was MSC fault not cruise nation and Jemma has completely sorted it out for me. She kept me up to date with progress at all stages well done Jemma.
2. Oktober 2026
Bewertung ohne vorherige Einladung
Cruise Nation are brilliant
Cruise Nation are brilliant. Helpful and knowledgable when booking. Always look for the best deal. Best of all their after care service is brilliant. Always happy to help their new and existing customers.
2. Oktober 2026
Bewertung ohne vorherige Einladung
Nothing is too much trouble for the…
Nothing is too much trouble for the Customer Service Team, and a special mention to Jemma who is absolutely fantastic, when she says I'll get your requests sorted, she really does mean it 👍
1. Oktober 2026
Bewertung ohne vorherige Einladung
Appreciated follow up of advice with an email with full details of conversation
Janine couldn’t have been helpful to give advice on getting best transfers from cruise terminal to airport for my return journey. Other staff have also helped with ease of checking in online.
30. September 2026
Bewertung ohne vorherige Einladung
Booking Query
I needed to know more details on the flight linked to my cruise booking. The information wasn't available straight away but as promised, the information was received the following morning by email. An extremely helpful and friendly customer service.
28. September 2026
Bewertung ohne vorherige Einladung
Great service!
Great service! Easy to use app.
Booked hotel/cruise package via app a couple of weeks ago. Afterwards, I needed to apply my loyalty information and asked them to submit it to MSC to get the discount. Jemma was very quick in assisting us. Thank you.
Today, I sent an email to ask them to contact MSC again to ask for higher tier cabin and they were able to get an upgrade for me! Very quick action even on weekends!
I have already recommended you to my friends!
Thank you very much!
27. September 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise Nation
Thank you for your fantastic feedback. We’re delighted to hear that you found the app easy to use and that Jemma was so quick and helpful in assisting with your MSC requests.
It’s great to know that we were able to help with your loyalty information and secure a cabin upgrade for you, even over the weekend. We really appreciate your recommendation to friends and will be sure to share your lovely comments with Jemma and the wider team. 😊
Amazing thank you Kaylee
I have never been on or booked a cruise before I tried to book a cruise package on Saturday evening and had 2 failed attempts Kaylee called me first thing Sunday morning talked me through it and help me make the booking kaylee has been absolutely amazing and I cannot thank her enough for all her help we are all booked and so excited for our cruise next year thank you Kaylee
27. September 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise Nation
Thank you for your fantastic feedback. We’re delighted to hear that Kaylee was able to help you after your previous attempts to book and guide you through the process from start to finish.
It’s wonderful to know that Kaylee made the experience so easy and that you’re now all booked and excited for your first cruise. We’ll be sure to share your lovely comments with Kaylee and the wider team, who work hard to deliver excellent service for our customers. 😊
Jemma in Cruise Nation Customer Service…
Jemma in Cruise Nation Customer Service has always been so helpful when we needed her. This is our 12th cruise booked with Cruise Nation, and no other agents can beat their prices. Excellent service !
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise Nation
Thank you for your fantastic feedback. We’re absolutely delighted to hear that Kaylee was able to guide you through your first cruise booking and make the whole process feel easy and reassuring.
It’s wonderful to know that she took the time to explain each step, answer all your questions and make sure you were happy throughout. We’ll be sure to share your lovely comments with Kaylee, who will be thrilled to know how much her help and expertise were appreciated.
Most importantly, congratulations on booking your first ever cruise! We hope you have an amazing time and make some wonderful memories. 😊
Cruise Nation Customer Services Team.
Jemma in Customer Services was extremely helpful and very friendly. Jemma easily resolved our travel issue for us.
19. September 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise Nation
Thank you for your lovely feedback. We’re delighted to hear that Jemma was so helpful and friendly, and that she was able to resolve your travel issue so easily.
We’ll be sure to share your kind comments with Jemma and the wider team, who work hard to deliver excellent service for our customers. 😊
We have been cruising since 2014 and…
We have been cruising since 2014 and invariably go via Cruise Nation. Yesterday we booked to go to Korea/Japan this coming November ... I used the on-line booking tool to book but the cabin selected was not detailed in the paperwork so I rang this morning ...
Jemma was very competent: she sorted out the cabin for us and went on to deal with the "free at sea" deal ... we decided to do that, and also pay Gratuities upfront (we always pay Gratuities so that ALL crew members share).
Within minutes Gemma had deftly handled all and we have nothing left to door pay except look forward to our cruise on the Jade (a ship we already know).
THANK-YOU GEMMA for been so friendly, professional and obviously experienced.
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise Nation
Thank you for your fantastic feedback and for your continued support of Cruise Nation since 2014. We’re delighted to hear that Jemma was able to quickly sort out your cabin details and assist with adding the Free at Sea package and prepaid gratuities.
It’s wonderful to know that Jemma’s friendly, professional and knowledgeable approach made everything so straightforward, leaving you with nothing left to do but look forward to your cruise on Jade! We’ll be sure to share your lovely comments with Jemma and the wider team. 😊
Don't Panic ! any issues they sort it
Ryanair cancelled our return flight,
Spoke to Jemma this morning ...sorted within 15 mins
great customer service
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise Nation
Thank you for your fantastic feedback. We’re delighted to hear that Jemma was able to help when your return flight was cancelled by Ryanair and get everything sorted so quickly.
It’s great to know that you received such efficient and reassuring customer service when you needed it. We’ll be sure to share your lovely comments with Jemma and the wider team, who work hard to deliver excellent service for our customers. 😊
Cruise Nation is the best
prompt in answering any questions
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise Nation
Thank you for your fantastic feedback. We’re delighted to hear that you’ve found our team prompt and responsive when answering your questions.
We’ll be sure to share your lovely comments with the wider team, who work hard to provide helpful and efficient service for our customers. 😊
Very helpful
Very helpful, eased the pre holiday concerns of a not so tech savvy pensioner regarding e tickets.
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise Nation
Thank you for your lovely feedback. We’re delighted to hear that our team was able to help with your e-tickets and put your mind at ease ahead of your holiday.
It’s wonderful to know that we could make things feel a little simpler and give you confidence before you travelled. We’ll be sure to share your kind comments with the team, who work hard to provide helpful and reassuring service for our customers. 😊
Excellent customer service
Excellent customer service - Jemma was extremely helpful and went above and beyond to change my cruise
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise Nation
Thank you for your fantastic feedback. We’re delighted to hear that Jemma was extremely helpful and went above and beyond to assist with changing your cruise.
We’ll be sure to share your lovely comments with Jemma and the wider team, who work hard to deliver excellent service and go the extra mile for our customers. 😊
Absolutely lovely customer service…
Absolutely lovely customer service staff, polite and very professional. I felt she had a genuine interest in my holiday. The full booking process was simple right through to the end payment. Will definitely use cruise nation in the future.
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise Nation
Thank you for your fantastic feedback. We’re delighted to hear that you received such lovely, polite and professional customer service, and that you felt our team genuinely took an interest in your holiday.
It’s wonderful to know that you found the booking process simple from start to finish and that you would choose to use Cruise Nation again in the future. We’ll be sure to share your lovely comments with the wider team, who work hard to deliver excellent service for our customers. 😊
Failure to look after it's customers
On 8th August I was informed my flight back from my cruise was cancelled. This wasn't Cruisenation fault but the follow up is. They said that the best option for the 5 of us (including my 1 year old grandson) was to fly from Naples to Istanbul sit in an airport for 6 hours then fly from Istanbul to Manchester. We said this was not an option. We asked if we could fly from another airport (Rome) and for them to arrange a minibus with a child's car seat. Today is the 9th September and despite many many emails and phone calls we still have no idea how we are supposed get home from our cruise. This is a holiday i have paid almost £9000 for. It has finally been escalated today although I fear that we will get more lies and excuses. I have booked a few times before with Cruisenation including a cruise in January to Japan South Korea and Hong Kong. I am absolutely beside myself with worry and having recently lost my husband i really don't need any more stress. I don't know if I will ever trust this company again
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise Nation
Thank you for taking the time to share your feedback. We’re genuinely sorry for the worry and frustration this situation has caused, particularly given the circumstances and the fact you were travelling as a family with a young child.
We appreciate that the original flight cancellation was outside of our control. When we discussed the available alternatives with you, the options presented were the most suitable available at the time. We also understand that you requested to explore flying from an alternative airport in Rome, and we provided options for you to consider. We completely understand that you wanted to review these before making a decision, however, by the time you came back to us, the first option you had been considering was unfortunately no longer available and the alternative was not what you wanted.
We appreciate how frustrating this has been. Flight availability following schedule changes is subject to live supplier availability and can change while arrangements are being reviewed, which unfortunately affected the options available to us.
I can now confirm that, since this review was posted, a suitable flight has been secured for you and we have also arranged a transfer to assist with your journey home, at no additional cost to you.
We’re pleased that we have now been able to put the arrangements in place and will certainly take your feedback on board regarding the communication and support you received throughout this process.
Janine was exceptionally helpful today…
Janine was exceptionally helpful today with my enquiry about our API. She organised everything and kept me informed at all time. Excellent customer service thanks.
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Janine was exceptionally helpful with your API enquiry and that she kept you informed throughout the process.
It’s fantastic to know that Janine was able to organise everything for you while providing such excellent customer service. We’ll be sure to share your lovely comments with Janine and the wider team, who work hard to deliver excellent service for our customers.
Change of room
Change of room
Laura sorted this out for us quickly & efficiently. Lovely to be able to talk to someone rather than use chat or email. This is what I like about cruise nation staff
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Cruise Nation
Thank you for your lovely feedback. We’re delighted to hear that Laura was able to sort out your room change quickly and efficiently, and that you appreciated being able to speak directly with a member of our team.
It’s great to know that having friendly and helpful staff available to speak to is something you value about Cruise Nation. We’ll be sure to share your lovely comments with Laura and the wider team, who work hard to deliver excellent service for our customers.
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