CRUISE KINGDOM Bewertungen 

Needed to change my cruise booking. Spoke to Matthew in customer services and he contacted Andy in new bookings who rang me and went through all our options so that I did not lose £2000 deposit. We eventually booked a cruise to Greece staying in Athens and then cruising. Andy was extremely helpful, he went above and beyond to change our booking and ensure that we were happy.

Cruise Kingdom are always a pleasure to deal with. Always very polite and extremely professional.

Max our agent with cruise kingdom, couldn’t do more for us. Even called me back with a better hotel at the same price we had booked. He is very personable and understands our personal needs

Once again we have booked a cruise through Cruise Kingdom the value for money is outstanding. And the agent Max who has been there all through the process has been extremely helpful, friendly and informative. He has given us plenty of time to think about our options, and was clear and concise when it came to the booking. I would recommend this company and single out max for a special mention. Many thanks.
Gary Dann

MAX did a great job taking our booking, answering our questions and making sure we got the best deal and services on offer. Well done MAX.

I originally booked a cruise and paid my deposit. The problems then started when due to my son’s wedding (dropped on us !) I had to move my deposit to another cruise. All of a sudden the advertised price on any of their website cruises wasn’t available. In the end so we didn’t lose our deposit we had to choose a cruise with nearly a 2k uplift on the advertised price. When NCL got in touch to confirm our cabin etc, sure enough we have the very same basic cabin which CK said wasn’t available.
Cruise Kingdom aren’t interested and I can see the only way I’m going to get my uplifted money back is through the small claims court.

Update: Interesting response below - two thousand pounds to change flights 🤷🏼‍♂️

Max is a knowledgeable agent and very helpful to customers.

If I could give no stars I would. Steer well clear. I’ve been cruising for over 15 years and have never come across such a heartless bunch of sharks before. DO NOT GIVE THEM YOUR MONEY. Even with seven months notice under catastrophic circumstances they will have zero understanding or empathy. Worst company I’ve ever been so unfortunate to encounter

Update 1

Wow immediate response. And this in light of the fact that the cruise line themselves have cancelled the sailing, so no suppliers have been paid. It’s all cancelled.

Update 2
Hahahahaha how pathetic

Max made it easy and went beyond what was expected
Another cruise with Cruise Kingdom, doubt I would use anyone else

Max is just so informative & helpful. we've booked other cruises with Max before & cannot fault the wonderful service we receive from him each time.

I would give 0 stars if possible. My mother's partner has fallen seriously unwell. In my Mum's distress she had let their travel insurance lapse. She called Cruise Kingdom about cancelling their planned trip, just to see if the elements she knew that Cruise Kingdom would be able to get money back on (part of the cruise costs and the taxes on the flights) could be refunded. She was met with aggressive rudeness that left her in tears. She wasn't asking for anything that would put Cruise Kingdom out of pocket, just for a bit of compassion. She was even told that if she tried to go on her own they would have to charge her more.

The loss of money is one thing, the aggressive cruelty at such a difficult time was just awful.

Professional, knowledgable and friendly service at a very competitive cost.

Rubbish company. I choose to pay for my holidays by credit card for the extra security. With this company, having paid the deposit on my credit card will not allow me to complete the payment by the same means. Having travelled all over the world and cruised many many times, I have never known this. As a customer I should be able to choose my own method of payment. Now I have been forced to use money that wish to leave in my bank account as it is Christmas and an expensive time of year to pay this instead. I certainly will not be using this company again

We are relatively new to cruising. First ever cruise 18 months ago. Max was very helpful. He shared his experience and knowledge of cruising regarding our chosen company/cruise.

Max made the experience seemless and was really helpful and knowledgeable and shared his relevant experience too which was reassuring. Cruised many times but first time using Cruise Kingdom, can only comment on pre travel experience at this time, but very happy and excellent service so far.

Max was very helpful and gave me all the information that i required. he also explained what i needed to know.
Excellent

Cruise Kingdom were helpful and accommodating to meet our specific needs for our cruise. When we needed extra help their agent Andy pulled out all the stops to get us a great deal.

The representative, Max, exceeded my expectations and arranged a great holiday package for me and partner.

Max, his attention to detail, gave me confidence in the company. So much I booked our first cruise for 25 years.
Keep up the good work.

Waited so long for the call to be answered so I requested a call back. I've done this twice and still no call back !! I wanted to book a 35 day cruise too !! I can't remember exact date I phoned. It was a few weeks ago.